Valant Behavioral Health EHR

4 / 5 105 reviews

Who Uses This Software?

Behavioral healthcare professionals


Average Ratings

105 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Valant Medical Solutions
  • www.valant.com
  • Founded 2005
  • United States

About Valant Behavioral Health EHR

Valant's integrated EHR and practice management suite empowers behavioral health professionals with the tools they need to improve patient care and increase revenue. Our easy to use, cloud-based, software-as-a-service solution helps organizations track patient progress from start to finish with our treatment planning tools and quantifiable clinical outcome assessments. The integrated practice management suite enables revenue tracking and reporting while decreasing data input and errors.


Valant Behavioral Health EHR Features

  • Appointment Reminders
  • Appointment Scheduling
  • Assessment & Treatment Plans
  • Billing & Invoicing
  • Claims Management
  • E-Prescribing
  • EDI
  • EMR / EHR
  • HIPAA Compliant
  • Inpatient / Residential
  • Multi-Provider Practice
  • Patient Portal
  • Personnel Management
  • Progress Notes
  • Single Provider Practice

Valant Behavioral Health EHR Reviews Recently Reviewed!

Excellent product!

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Great product that is Very easy to use. They provide awesome support for installation and ongoing. Mobile notes is very easy to use. Billing is also very easy with high accuracy.

Cons: The treatment planning tool could be easier to use but overall it does work well. Some customer service representatives are easier to work with than others.

Good, but with a few stupid annoying issues

Oct 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Tech support people are nice, but when there is a system-wide issue, they do not answer the phones. They have been unable to solve the repeated crashing of Silverlight and the issue with not accepting diagnoses when entered in mobile notes.

Pros: I like that it is just for psychiatry and I like mobile notes. I like having integrated prescribing, billing, and credit card processing, electronic EOB's from payers. I like that there is an app for my iPad and iPhone so I can take a quick look at notes and write prescriptions. I like the reminders that the system gives, the ease of scheduling appointments and entering payments. With an electronic EOB, you just hit a button and all the payments and adjustments are recorded automatically. Beware that the integrated insurance clearing house adds more to the monthly fee you pay.

Cons: I have been using this for 10 months. There are recurring problems that no one can seem to solve. When I entered nonclinical patient information in the "patients" tab and hit save, Microsoft internet explorer would crash, but not every time. I made repeated calls to tech support and their solution was to change browsers to Firefox. I have done so, but still have the same issue except the message on my computer is that the Silverlight plug-in has crashed. This happens several times per day. In mobile notes, there is no functionality of the tab button (for indentation) when I am trying to write a note and this annoys me to no end. The system has crashed several times in the past 10 months, never for more than a few hours, but enough to disrupt my workflow. I had to write a few paper prescriptions when the mobile notes and e-Prescribing crashed the other day. The patient's diagnoses can be entered using mobile notes, but then, I have to open the patient chart and reenter them or else when I go to bill, it says there is no visit diagnosis. I have asked about this multiple times. Navicure, the integrated insurance clearinghouse just raised their rates.

Just using billing software

Oct 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Does my billing including electronic billing. It makes this chore doable. The support staff are very helpful

Cons: Data entry takes a lot of time. Due to my previous billing service there has been a lot of extra work involved. This was not Valant `s fault

Merchant Services

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We use Clearent LLC. For our merchant services. Family owner Direcr processor business with 24/7 support and actually answer the phone yes a real person! Also they do next day funding. Been in the healthcare business for a long time and tons of our software options restrict you from using the most economical source of merchant services which Valent does not, this is priceless when your locked into a 5 year contract connected to a partnership of the software company and processor. Your rates end up being forced into a Monopoly like scenario and your stuck. Anyone who does the books or can understand merchant service statements knows what I'm talking about.

Pros: This program unlike multiple other proprietary software forces you to use 1 merchant service company

Cons: Not many a little pricey but very robust so it's worth the money. The software and options seem to be getting more advanced so the issues we had before are being resolved.

VALANT is a very thorough program.

Sep 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Comments: This is a very comprehensive program that will meet JACHO or CARF requirements.

Pros: Attached scheduler, manages complex material well, autofills information from form to form, many assessment tools available, patient portal included, ease of setting up billing

Cons: The cost of using their EFT and ERA transfers should be included in the overal price instead of having to use a separate clearing house or purchase use of theirs. It does not have a biopsychosocial or intake assessment document internally in the software.

After much product testing...Valant wins!

Aug 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I have tested may EHR's and Valant is the one I chose after about 3 years of demo's and research. Some EHR's that I have reviewed: Kareo, Practice Fusion, TheraNest, PIMSY, ICANotes, drcrono, Theramanager, and iSALUS. My office is a single provider, nonprofit. I am able to type notes in during a session and sign at the end of the session with ease. If I'm providing in home care, Apple's Siri works great for dictation and integrates seamlessly.

Pros: 1. Valant offers as part of the intake note, numerous assessments that are automatically scored! 2. Customizable for how you would like to view buttons. 3. Group Notes automatically carry over from the first note in the general section, VERY helpful! 4. Prepopulated from the last note, so you do not need to go back to review. 5. Customer service is amazing. Follow up email or phone questions are quickly answered without constant need for follow up. 6. Cloud based. 7. 100% compatible with Mac, iPad, iPhone & Windows.

Cons: 1. The treatment plan is clunky. I have worked around this by utilizing the prepopulated section of the PLAN tab to be where I put the treatment plan and updates each time. This work-around works beautiful for me. 2. There is no built in telehealth at this time. I am assured that this is something that is being looked into. 3. Billing is not fully integrated and requires a subscription to an outside provider.

Practice makes Perfect

Jul 13, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: The ease of use with the system is probably the number one "pro". It wasn't the cheapest program, but it did have all of the features we were looking to use. The salesperson was helpful and knowledgeable. The main reason that we purchased the program was due to other professionals that we knew who used it.

Cons: The note tabs are not as customizable as what we had hoped. I have had some customer service email responses that could be interpreted as snarky. We are just starting a practice (slowly) and we have not used the system in some time after training and we forgot several steps. Make sure that you keep those skills sharp because asking a question that was already asked will result in an email response suggesting that you have already been told that.

Valant User Review

Jun 09, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: -Easy to learn -Excellent Customer Service -Ability for patients to fill out assessments in a secure patient portal which routes directly to chart and ultimately to clinician note -text and voice apt reminders

Cons: -price is expensive -no customer support on the weekend (we see patient's Saturdays so that has been a problem sometimes) -change in flexibility for needing to add prescribers and clinicians between contract renewal

Charting and billing at ease!

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: The training and support is awesome!

Pros: The ability to chart and Bill at ease. Easy download of documents and wonderful templates available for various notes

Cons: You will have to make time in your schedule to attend all training and follow-up sessions. This may cause conflict in schedule for users in practice that are non-clinical and clinical.

My experience

Jun 06, 2017
3/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: How easy is to set a new employee up, how easy it is to contact valant and speak with a representative.

Cons: constant tech issues, not easy to navigate, no training examples when new employees come on board, check eligibility button is not accurate.

Professional-looking notes...when we can get it to work

May 17, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: I really like the way the therapy notes are laid out. Check boxes make charting easy and professional, especially when remarking on suicidality. I have had positive comments from MDs and attorneys.

Cons: This year we have had frequent Silverlight errors. We have had to uninstall and reinstall Silverlight, reboot Firefox and the computer, and find that solution sometimes works, but sometimes doesn't. It won't work on Chrome. It's expensive and I've lost a lot of productivity dealing with these errors. We are looking forward to the end of our contract so we can switch.

Overall: Great notes, cloud-based integrated notes and billing

I would NOT recommend Valant

Apr 05, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: -electronic claims submission
-ERAs

Cons: -reports (not enough accurate reports)
-patient portal (not customizable)
-patient demographics (not customizable)
-appointments & transactions do not update each other

Overall: I have been a practice manager for a psychotherapy practice since 1998. I have worked with 3 different practice management softwares. My practice switched to Valant in 2014 because we wanted to go web-based. I have had issues with them from the start. The reporting is not very good. We are not able to run accurate reports of % collected per month. When you run an aging report it shows the full charge balance but not the expected amount owed based on the fee schedule. Once the appointments are saved they become separate from the transaction so if a change is made in the appointment is is not updated in the transaction automatically. This has caused many billing errors. There is not a copy from bottom to copy patient demographics to the responsible party or to the subscriber or to another family member. Therefore you have to re-enter the address, phone #s and insurance information when entering other family members. It does not have a zip code library so that when you enter the zip code it automatically filled in city and state. If you enter in an authorization after a client has been seen it doesn't not count down based on the sessions you attach it to so you have to remember to count down manually. We initially used the patient portal but stopped using it because the patient forms were not customizable therefore we had to upload our paper forms onto the portal and the patients ended up having to print them out anyways. I know that it is possible to do all of these things because our old software Therapist Helper has these features. They just are not web-based yet.
I have sent my suggestions to Valant customer service however they keep telling me that they are not able to make significant changes to the software but they will keep it mind. They also have been saying that they are working on another version of the software so their focus is on creating the new software instead of fixing the current software.
The customer support was decent and the tech support reps usually know what they are talking about and are able to fix any issues that we have (other than the above issues). The electronic billing works pretty good and ERAs are easy to apply.

Hi I got the system in 2015

Mar 09, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
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Comments: and for 8 months paid $$$/month and was not able to have them register me and could not use the software at all.I never got my money back No one is ever answering the phone on the northeast time because they are sleeping in California whe we are up working.

Pros: nothing

Cons: they never got me up and running and staff turn arround was weekly so no continuous communication.

Unique

Mar 03, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: I found training "on-line" very difficult. I think I would have been much happier and gotten off to a better start had I trained in person at a near by clinic that uses Valant already. Very happy with the help available on line, however.

Pros: Mental health specific, many features, ease of using online help and great customer service/response time

Cons: Report options do not include what I need to create payroll for my therapists, our practice does not use any of the features except billing - which is unfortunate as I would have been happier to use the scheduler and some other features

Review

Feb 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Great product! Easy to use! Perfect for purpose of usage!

Very Nice Program

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: If you are looking for a very specific mental health EMR this is the one you should look at. The entire EMR is dedicated to mental health. One of the best features is the customer service department is located in the United States, there is no delay in getting help and communication are able to be done.

Pros: Ease of use Customer service Carry over information from one progress not to another All customer service is located in the United States.

Cons: I really can not think of one

Recommendations to other buyers: If you have an EMR need for mental health I would use this program. I used a different program that "had a mental health component" and it was a disaster.

Best product for our practice

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Valant is simply the best product for the price. We have tried other EHR's and by far Valant offers the best package of services.

Pros: We have found very little that we do not like about Valant.

Cons: If there was anything to improve it would be the treatment plan. It is still a better treatment plan than the majority of EHR's but there are a few small things that could make it outstanding.

Recommendations to other buyers: Valant is the best product on the market. Customer service is outstanding.

Promising Upstart

Feb 03, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Comments: The folks from Valent came out and did a demo on site for us and were very knowledgeable about their system

Pros: True Cloud technology, and the ability to make instantaneous changes

Cons: we are a Behavioral Health agency with both inpatient and outpatient services and Valent doesn't have a working inpatient module yet. Slow startup time to get up and running

Recommendations to other buyers: Give it 6 months or so...

Owner

Jan 31, 2017
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Not compatible with Mac OS, somewhat complicated to use...not as user-friendly as the demo indicates

Pros: Tests and measurements

Cons: Not Mac compatible, not user-friendly, some spelling and grammar errors with the pre-populated language. Sometimes appointment reminder system doesn't work

Recommendations to other buyers: If you have a MAC don't buy this software! If you have lots of time for note taking and assessments then this is the software for you

Lifesaver

Jan 23, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have enjoyed working with the Valant team to customize my EHR experience. The struggle to keep up on writing notes has been eased as I have a visual way to see what I have done, what's been started and what is complete!!!

Valant

Jan 19, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: Valant provides easy to use formats for case notes and link diagnosis codes to the ICD-10. These features are essential to being efficient with paperwork and billing.

Pros: Valant provides easy to use formats for case notes and link diagnosis codes to the ICD-10. These features are essential to being efficient with paperwork and billing.

Cons: Valant has diagnosis linked to codes that are not ICD 10. This causes the claim to be denied by insurance.

Valant Software

Jan 19, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: For some, this is easy to get the hang of. There are too many options that are not useful, and too many ways to get to the same things. I think if it were simplified a bit, it would be great!

Stay awat

Jan 18, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: They have serious issues with regard to patient safety. Cannot run a simple report to track active patients with no appointment on file. They charge per page to fax and cannot be too many pages or it crashes. They use Microsoft Silverlight, therefore, not customizable!!! I can go on and on!

Pros: It is accessible online.

Cons: Not customizable!!!! Patient safety is an issue. Expensive, yes, they do have customer service but their favorite words are, "no we can't do that. Don't you understand that there are millions of lines of programming that can't be changed".

Recommendations to other buyers: Don't ever do business with them. They tried and failed.

Fantastic Support

Jan 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: The support from beginning to end with Valant has been outstanding. From the initial inquiries and demo of the product, through the training, and going live, the service provided by Valant staff has always been timely and helpful. I cannot recommend them enough for all customer service needs with this product.

What I think about Valant

Jan 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: First off, their customer support is top notch and is very responsive. There are never any wait times, and they always seem to have the answer. The software is extremely easy to use and didn't take me long to learn at all. However, it is a bit more pricey than others out there. Most of my colleagues use Simple Practice, while I use Valant. Valant I feel has a more professional look to it and is more powerful in a sense of the reports that it can generate. It has the ability to have an integrated calendar (which I like) and you can scan documents to client files. They also have pre-generated templates, when coupled with dragon speaking software, gets my note taking down to 5 minutes per note!

Pros: Can generate multiple reports including insurance aging reports, what income you have generated monthly, etc. It reminds you when you haven't completed client notes. It lets you know if you haven't submitted claims for billing Can integrate billing into the software for 1 click billing of claims client portal You can create your own templates There are measures that you can have clients complete prior to being seen that helps with diagnosing. Customer support rocks They're trying to update their software based on customer feedback

Cons: The price. Currently, for my 1 office staff and myself. There are cheaper options out there. I have a 2 in 1 tablet and laptop touchscreen- sometimes I have to make the font tiny on my screen to fit in all their windows like when adding authorizations. (these times are few and far between though). Also on other PCs, I've had no problem.

Recommendations to other buyers: Take the software for a test drive and see how you like it.

Valant EHR

Jan 11, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: Many parts of the EHR are easy to use and learn. Customer support is helpful. The primary reasons I rated the product 2 stars is it is not totally cloud based and to review notes they have to be downloaded to your computer. This is a hassle and needs to be fixed. The second issue is that the treatment plan tool does not have templates to use as presented. There is only the primary template for depression. This was a bit misleading. The training and implementation were good and they were helpful.

Pros: Great training after purchase.

Cons: Not completely cloud-based treatment plan tool not developed.

Recommendations to other buyers: Consider another option if you are looking for ease of use regarding reviewing notes and documents. It is a real pain.

Take the good with the bad

Jan 11, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: There are many things I like about Valant, such as the overall look and navigation. However, after having used it for 5 years, I have found some chronic problems. The most impactful issue is that sometimes our appointments "undo" themselves. Either they were entered in and then disappear or they are deleted and reappear. I assume this is related to the syncing from our computers back to their servers. Maybe their servers are too slow, I don't know. The other major issue is that the processing of the website is super slow quite often. It gets bogged down and after clicking on a button, it the "spin" for quite a while before either doing something or erroring out. Customer support isn't any help, which is very frustrating. Another issue is the lack of clarifying in their reporting. They have a large number of reports to choose from but very little information on what the report means, what info it is pulling front, and how to interpret it (some of the reports seem very obscure). I don't like that I can add providers but they have a policy against removing them. I don't like that I have to pay a large chunk of money every time I onboard and therapist for the billing set up. These are my biggest complaints. After having demo'd a number of other EMRs over the past month, I am finding other EMRs having some nice functionalities that Valant doesn't offer.

Cons: Doesn't have a way for patients to fill out intake & consent online Really hard to understand statements Cannot subtract users (financially)

Recommendations to other buyers: This would probably be a decent option for smaller clinics who have just a couple clinicians. I am finding it inadequate the larger and more sophisticated our practice gets.

Practice

Jan 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: The sales experience has been great and the customer support team has been good too.

Pros: I am familiar with the program and the cost was affordable.

great product for my private psychology practice

Dec 14, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Comments: The training for this EHR is personal and outstanding. It is fairly easy to use.

Pros: Easy to use and great, personalized, thorough training.

Cons: My only dislikes are how the system reflects patients payments (it is confusing for patients when looking at their statements) and how you don't get feedback on claim rejection unless you log on to the third party payor website and check for rejections. They could also charge less, considering you need a third party billing, who also charges for their services.

Review

Dec 13, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Good experience. Customer service is available with some variability in the information provided. The majority of reps are customer friendly and patient.

Pros: easy billing

Cons: system navigation

Recommendations to other buyers: onsite training if possible

Valant Behavioral Health

Nov 07, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I have been using Valant EHR for Behavioral health for approximately 11 months now. I struggled with this company at first as is typical in my experience with the sales staff wanting to hurry up and close the sale. I was left with a few questions hanging. I use an ipad, iphone and Macbook pro. As you can see, I am exclusively and apple user. This made the difference for me. There was one EHR that really had most of what I wanted, minus the apple support. It was PIMSY. I have probably tried 20 EHR types, ranging from FREE to paid. This one iis monthly for one provider. I do not like the fact that they want to charge monthly for a login for my assiantant. Again I am a solo practitioner, so every little bit does count. I DO like the fact that an intake/Psychiatrist Diagnostic Evaluation is already preloaded with screeners, automatic scoring and auto generated reports that you can modify!! I do NOT like their Treatment Plan Template. Definitely something that they need to work on. HOWEVER, they seem to be making changes based upon the feedback that I and others have left. So that is good to know.

Pros: I absolutely appreciate the intake information is so well implemented. I can capture just about everything with minimal typing. I also appreciate the fact that there are so many screening tools that AUTOMATICALLY give the results. I can customize those results as well. Very good job on this part!

Cons: I really do not like the Treatment Plan Template. It is not intuitive or very well prepopulated for convenience. It seems to take longer than hand writing one. HOWEVER there was a recent update that has addresses some of my concernes. I have not had much of an opportunity to check this out. I do not like the fact that it is so difficult to upload documents if you are using a mobile device such as an ipad/iphone. A photo screen capture would be great!

Recommendations to other buyers: If you are wanting a behavioral health EHR, for apple products, then so far, this is the best that I can recommend. After all of my trials that I have been through in finally finding one that suites my purposes, I would advise you to identify the 5 most important things for an EHR. If the model that you try does not meet those expectations, then move on. I had wasted 2 years to finally rest with Valant. There is no perfect EHR suite, but this one does do a good job.

Good program

Nov 05, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Comments: Simple to use, and easy to learn and very user friendly . It is intuitive and easy for our counselors to use. Easy to use scheduler, organization of patient charts and history is outstanding.

Pros: Great customer service

Cons: Times out/ crashes frequently. I often have to close out the window and restart the program to get back in.

Recommendations to other buyers: If you ever get this...have patience!

Exceptional Value

Oct 19, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: I have been using Valant EHR for about 5 months and though there is a significant learning curve the product is exceptional. Valant has developed a system that has both increased the ability to fully document a session but made the process of billing and payment a breeze.

Pros: The price is outstanding and there are no hidden charges. The integration and setup was well supported and the staff was prompt with a response when asked a question.

Cons: The system requires a sightly higher knowledge of technology to be effectively used, but if you don't have a curiosity for its vast data configurations the system will still be an effective tool in your practice.

Recommendations to other buyers: Don't waste your time looking at all the major competitors. You will not find a better system and a better support staff. Though this company is small they are mighty in their chosen part of the EHR market place.

Reliable software, but outdated interface and surpassed in features by competitors.

Oct 19, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
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Comments: I have used Valant for almost 3 years and I am considering moving to a different EHR system. I have been told a complete redesign is in the works, however, they offer no details, time table or roadmap. Here are some of my thoughts

Pros:
The claims submission/reporting process is very reliable and easy and the primary reason I still use them. The online measures are very good and helpful although many of them have bugs. Pricing is OK. Customer service is fantastic and their training is excellent. They will have you up and running quickly.

Cons:
It is primarily oriented towards psychiatrists, so many of the templates and features a focused on psychiatrists, not psychologists or therapists. Many of the other features have bugs, limited usefulness and the program is slow and the interface is very outdated and inconsistent. In many ways it reminds of of Windows 98, that is how outdated it is. The mobile notes feature is cumbersome and has no ability to customize it to your usage; the calendar syncs one-way only with external calendars so you must log in to Valant to make changes; reminders only work in the Valant system and only remind you on the dashboard with a note (there are no reminders at all really and they must be tied to a client so you can't add reminders for things that are not directly related to a client which requires you to maintain two separate calendars); the "mobile" application is little more than a webpage with basic information in a text format, it's is not designed for mobile devices, the interface is horrible and looks and functions as if it is 15 years out of date and has little functionality, it is more of an afterthought; you can't customize mobile notes templates or choose which ones you want to use, whenever you use a mobile note you are blasted by 30 different tabs 25 of which won't apply to therapists and which makes a confusing and messy experience; claims processing is expensive (.60/claim by my calculations) and the competition is charging between .14 and .25.

In general most of the basic features you need are there and work, but they are frustrating at times and lack many additional features that are natural to need. My primary concern is after 2+ years there has been little change in the software and the value is being reduced as they are falling behind in features and functionality.

Valant

Oct 10, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Comments: Initially, I had difficulty navigating the EHR and found it complicated.

Pros: Extremely thorough. Prompts you to address all aspects of care. Contains multiple scales.

Cons: Can be cumbersome and difficult to navigate. It has been awhile, but I recall that the support staff were slow in responding.

Recommendations to other buyers: I highly recommend this product, if you want to be sure your documentation is complete.

Amazing Software System

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: Our Business was looking for a completely integrated system to provide the best treatment for our patients. We were given several suggestions from Software advice and one of the suggestions was VALANT. We researched several software systems and decided on Valant. Claims and eligibility are done with the clearinghouse that does all processes in real time, which will increase cash flow for the business. Patients are able to log on to a patient portal to send messages and emails securely online to the therapist directly. Assessments can be sent to patient prior to appointment to fill out. Scheduling and reminders are sent automatically. You can do notes anywhere not only in an office setting. The training staff is so helpful and willing to help you in anyway possible to make your transition smooth. Once you start or "go live" the Valant support staff is there to help you with any questions during your transition and after. I can not say enough good things about this system and the staff at Valant. I believe this is one if not the best system we have come across.

Pros: Integrated system Patient Portal to send assessments prior to appointment Valant will allow you to set up the system for your particular practice. EMR templates designed specifically for behavioral health providers cost is reasonable compared to competitors real time claims and eligibility HIPPAA compliant messages sent to provider and patients

Cons: Clearinghouse is separate however it is top of the line and extremely efficient.

Recommendations to other buyers: I would suggest if you are a behavioral health provider and considering getting an integrated system for your business consider Valant!!!!!

I have been using this EMR since 3/2016

Sep 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The ability to have client's fill out client questionnaires that integrate into the clinician note. Also it is affordable.

Cons: Lack of ability to confirm appointments using two methods. Often when the patient is a child we need the ability to inform both parents of the appointment via auto confirmation.

Recommendations to other buyers: Evaluate the connection between the EMR and the billing aspect of the EMR.

Valant Software

Sep 08, 2016
4/5
Overall
3 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: It is a great product for notes and billing. There support staff is amazing. They never leave you hanging.

Cons: The software is but the best for psychiatrists. There is not symptoms checklist for one.

Recommendations to other buyers: It's works well for us. If you have multiple clinicians and Bill yourself it is perfect. If you are solo you may want to consider a simpler software.

This software came highly recommended by my credentialing agency!

Aug 11, 2016
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
4.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: The Vendor provides excellent trainings and is available to deal with any issues that arise.

Cons: At times I have to wait for staff to arrive at Valant as they are PST and I am EST! It is easier when the hours are the same.

Recommendations to other buyers: To attend all the trainings offered and compare the prices of all of them and the packages available.

Highly recommend!

Jul 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The multiple options for accessing the records; the templates and the ease of their use; but I must say that my rep made the experience extremely positive.

Cons: There really are no downsides except MY skill set and learning curve, but again my experience with my rep, who was so patient with me, made working through that challenge manageable.

Recommendations to other buyers: As a solo practitioner, who only sees 10-15 clients a week, evaluating the cost/benefits would be important.

There are problems with this software.

Jun 20, 2016
3/5
Overall
4 / 5
Ease of Use
2.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
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Pros: Simple to use and learn. it does offer interface with lab (took our sup[port person a few months to get there) Dr. First is a robust prescription writing program that can pull in patient's medication related information. Cost is fixed so you know what you will pay, like any web based software.

Cons: 1 It is impossible to upload anything in the chart or to view any of your notes with out first downloading on your computer. That is a slow process. If you want to look at your last three notes you have to open each one of them separately and down load (on other software you ca scroll down or up. 2 Often the site goes down (twice in one month for several hours) you have no patient information. 3 worse part of experience was the support person dedicated to us. She would forget what steps she had taken. She kept blaming the person who sent our data for mistakes but we have a soft copy of the data to show that Valant screwed up. 4 support is pretty bad when something really goes wrong. Today all my scheduled drug scripts did not get sent because there is a glitch with the way Valant communicates with Dr. First. Only patient's "Home number gets transferred to dr. first but for call backs they want patient's cell to send text. 5 Worst part of the experience was our dedicate support person. 6 Some times when multiple users are trying to enter information on the same patient, information gets "lost"

Recommendations to other buyers: unless you are just starting out, look for something more robust. You may have problems in the beginning but in the long run you will be better off. Look at E clinical and even Icannotes.

Superior software for private practice

Apr 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using Valant in our private practice for about 16 months now and love it! It is easy to use, very intuitive, and the IT support is FANTASTIC!! Initial set up was smooth with a great deal of support. Also easy up upload your own support documents. I highly recommend it!

Pros: Easy to use Intuitive IT Support Set up to comply with insurance

Cons: Does not have a To Do or Reminder list to use in calendar--would love to have that When setting up NEW client, for example child of a parent already in the system, would like to be able to view parent demographics at same time to transfer information.

Electronic Medical Records Made Easy

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Valant is a GREAT tool for electronic medical records. The scheduler is easy and user friendly, the billing feature is one of the easiest to navigate with billing and posting, and the customer service is always friendly, as the person your speaking to is knowledgeable and eager to find the answer if they can't help!! Our agency has been very happy with using Valant!!

valant is awesome, very user friendly and modern looking

Apr 13, 2016
5/5
Overall
5 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Very user friendly, cloud-based system makes it easy for us to access data anywhere.

Cons: Progress notes template requires additional fee. Sometimes experience technical issues.

Recommendations to other buyers: The site sometimes have technical issue but they fixed it very quickly in general. However, when the patient list grows larger and larger it takes longer for us to download patient data.

VALANT is a great product for small practice

Mar 16, 2016
5/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The software does everything that my small practice needs. It compiles CMS1500s, tracks invoices and income and balance sheets, plus keeps track of documentation that may be pending. It has safeguards to help keep your information current, and has wonderful customer support and user friendly self-help guides. It helps keep me organized and on track with billing and documentation. I have been using this product for about six months and continue to learn more and more features every time I use it!

Cons: Only two issues that I have run into since using this product. The first issue is that the system times out in less time than a regular therapy session, so I am always having to sign back in after a session. This may not be a problem for offices with a scheduling staff but for my one person practice, it is frustrating at times. The second has to do with billing errors. I did not at first realize that once you have gone so far in a billing process, you cannot undo what you have done, and in the beginning I was making errors every week with input of information.

Recommendations to other buyers: For the price for a small practice, it has been wonderful! The system is user friendly overall, and I learn more and more about what it can do for my practice every day that I use it. It will run concise reports on accounts receivable, insurance pending, etc. It is an absolute must that you go through all of the tutorials and I would highly recommend using the live training sessions (which I have not yet taken advantage of). The customer service has been helpful but not too pushy. They communicate new features and upgrades, but are not overloading my inbox with tedious and useless advertisements or spam.

Medications not included in treatment plan

Feb 19, 2016
2/5
Overall
2 / 5
Ease of Use
4 / 5
Customer Support

Comments: I am an APRN so I prescribe medications. This program does not support medication reconciliation and the treatment plan does not include medication. I did not know this until I was weeks into the training - which is complex. Valant let me out of the contract because I made my case. I think is it a good program if you are not prescribing. I went back to Therapy Notes which is simpler and includes everything I need for meds except e-prescribing.

Pretty good

Oct 08, 2015
5/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: Easy to use scheduler, organized patient chart and history. Excellent customer service.

Cons: Valant crashes frequently, the reports also are difficult to run and are not easy to read.

Recommendations to other buyers: Allow for patient balances to be turned back into insurance balances in the View/Edit Charges screen. PLEASE create an instant messenger feature in order for different users to message each other where a pop-up will come up on the screen.

The Gersten Center is proud to be a current Valant user

Oct 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: What we like best about the product is that our clinicians love the product and as a result they have embraced our new EMR. This allows the practice to focus on healthcare rather than operations, which was our primary goal in choosing a new system. What has stood out since our first conversation with Valant is the caliber of professionals we are working with. Everyone from our sales representative, conversion coordinator, and with emphasis, our implementation specialist have been intelligent, well trained, knowledgeable and very very patient. The Valant staff guided us through every step of what can be a very complicated transition.

Cons: The product supports the clinical work flow seamlessly. We have found the billing side of the product to be accurate and compliant, but for some tasks a bit labor intensive and awkward. We recognize, that as a newer user, part of the awkwardness may simply be related to the brief time period that we've been a user. We are working closely with Valant support to better understand and find solutions to the billing tasks that we find more challenging.

Recommendations to other buyers: Being prepared before you begin to evaluate products is essential. Time spent defining practice workflows, products requirements and goals of a purchase will ensure a good decision. We also found that talking with our staff, both clinicians and support staff, to best understand their needs and concerns, helped us to better understand what we were looking for. I believe our internal communication and understanding of our needs prepared us for evaluating products and making our best possible purchase decision.

LifeWorks with Valant

Sep 30, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Valant is user friendly. They work with us on making Valant specific to our practice.

Cons: We have a large amount of providers and sometimes the system spins and causes delays.

Recommendations to other buyers: Valant offers a lot of extras that other EHR's do not.

LifeWorks with Valant

Sep 30, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Valant is user friendly. They work with us on making Valant specific to our practice.

Cons: We have a large amount of providers and sometimes the system spins and causes delays.

Recommendations to other buyers: Valant offers a lot of extras that other EHR's do not.

Wonderful experience with Valant!

Sep 28, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, Mental Health orientated and complete. I like the fact that it's not geared to the medical community and tweeked to fit the mental health field. The vendor has been easy to work with, listens to recommendations and has made upgrades that are true improvements. We had a very smooth conversion from our old system to Valant. We were given a lot of support and training through the process. The ICD 10 conversion process has been a breeze.

Cons: Over the last 2 years, I think they have had a few growing pains. There have been a couple of times where they have new support staff that are not as knowledgeable as I would like but Valant is open to hearing about the problems we have had and work to correct the problem. There is always a way to get information from your Success Team leads if Support can't help.

Recommendations to other buyers: I would recommend looking at the "hidden" upgrade costs. The ICD 10 conversion issue is a prime example. There have been no additional charges for upgrading the code set, setting up the system to make it a smooth process or giving us information on how to adjust our forms that need the new codes. Also I would recommend that you get a software solution that makes your speciality their priority and not a secondary line of business. They will be much more open the industry required changes.

Not a good company

Jun 12, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
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Pros: The are good at selling a product that has quite a few obstacles, which, is only discovered by their victim after they have your money.

Cons: Lack of customization and very basic features. Then tech support tries to soothe customers frustration by saying, "there is over 2 million lines of data, that is quite a bit" Really, like we should care about that, not our problem, I paid too much for this software to work the way I was promised not to hear excuses.

Recommendations to other buyers: Write down your needs, be very specific with the sales people, and ask for demos. This company produces high risk for doctors because very basic communication between patients and office staff cannot be done. For example, no report can be created for active patients with no future appointment, no report can be generated which has patient demographics for review by patient as they check in, and most important, no quick way to print a simple appointment slip for their next appointment. TERRIBLE RISK!

Great program!

May 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use and very reliable. I have not had any problems at this point.

Cons: Server could be faster. It takes a little long to load when you first log in.

Recommendations to other buyers: Best EMR system I have used for counseling. It is set up for an office with multiple mental health providers.

using for scheduling clients

May 20, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: easy to use, easy to access information for clients

Cons: some tabs have too much information to delete (intake) and it is time consuming to delete and sort through unnecessary tabs. also, once you have a set schedule, blocking sessions by the hour, you are not able to add a half hour appointment time such as 4:30 instead of 4 (that I am aware of), so I feel that it limits my flexibility at times when scheduling clients. In regards to billing, the pop ups regarding insurance information can be helpful, however, in some situations they are inaccurate and we need to go behind and fix this ourselves to ensure there is accurate billing information (such as authorizations needed or not needed).

Recommendations to other buyers: have more options for clinician to write their own format of assessments (which I believe there is another way but I do not feel it is easily accessible). I think it would also be helpful under billing options to decipher what has been paid such as co-pay vs. insurance rather than lumping them together once all has been paid, helping to determine when copay was paid and when insurance was applied (this would help keep track of monthly billing for me as to what to expect on each month's payroll (vs a copay being paid the previous month). I am aware that there is a payment date posted but it is not separated when it is paid in full. I just think this would be helpful for me to keep track and follow when I cross check my payroll.

Valant EHR for therapists

May 19, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy to use, intuitive, high quality, does what I need, great technical support, wonderful training

Cons: Cannot edit templates within the system. You have to go into a Word document to edit and then upload.

Recommendations to other buyers: I highly recommend this software and encourage you to compare to others you may be thinking about.

Valant EHR for therapists

May 19, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy to use, intuitive, high quality, does what I need, great technical support, wonderful training

Cons: Cannot edit templates within the system. You have to go into a Word document to edit and then upload.

Recommendations to other buyers: I highly recommend this software and encourage you to compare to others you may be thinking about.

recommend against

Mar 25, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Not good for solo practitioner. 5000 clicks to get a 5 minute task done. No tech support, they don't even respond; if they do they can't fix it because it is a developer issue and they are focused on the billing side of their development. Valant is not a user friendly charting experience. Patient port very limited. Locked into contract with a Valant program that I really have strong negative feelings about. Think twice before you sign up and commit to a year with Valant. I cannot wait to transfer to a new system and I'm trying to claim breach of contract for their lack of customer support that they promised.

6 months of use, all modules except billing.

Dec 12, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The software, like any, has small issues. Nothing is perfect. But Valant has paid a lot of attention to the workflow of a psychiatric office and provides elegant solutions for managing of all the information that flows regarding patient care.

Cons: The onboarding and initial learning is a steep curve in my opinion. Training modules were a bit confusing to use.

Recommendations to other buyers: This is software for the practice of psychiatry and so contains features essential for documentation and data management in psychiatry. There is nothing that doesn't work or doesn't fit, and no need to tweak or adapt anything to make it helpful. Support is outstanding, this from a jaded user of many other EMRs previously. Count on smart, available, responsive, helpful, and very nice people to help you with your questions. If you need a full-featured system you don't have to look further.

Professional looking progress notes

Oct 29, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Using Valant mobile notes has made keeping organized, professional appearing progress notes so much easier. I don't have to worry about filing the notes and actual file. It's convenient to be able to do notes and have access to them wherever I'm able to connect to the Internet. There's a few minor cons in layout, for example, only being able to see the past few dates of servic. Also, once a name is entered you can't delete it, not a big deal except I have a few duplicate entries (not sure why) so it gets confusing when scheduling.

A+ for our mental health providers and our billing company

Oct 23, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As the CEO of a mental health billing company we have been through the wars with EHR vendors. One experience with a vendor was horrifying. A fake demo with fake data to make the software look perfect and that was not how it actually worked. Billers spend the most time with support when it comes to an EHR. If we can't use it and our clients also complain there is a problem. Valant came to our rescue and have not only made our providers happy but our billers as well. Their support is professional, courteous, and they have a large staff to make sure our needs and our providers needs are well taken care of. The software is easy to use and our clinicians love it.

Excellent Cloud Based Behavioral Health EHR

Oct 23, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Valant is what our providers choose 9 out of 10 times after reviewing 3 to 4 EHRs. The reviews that are negative here are old. No software is perfect but a company started in 2005 that has grown to have over 70 employees dedicated to the difficult market that is behavioral health is quite impressive. This is a company that is devoted to behavioral health, has obtained over 11 million in funding to enhance their software even further, and led by an actual clinician that uses his own software in his own successful mental health practice. My firm is run by independent consultants to help behavioral health providers choose which system is best for their practice. We appreciate the providers that look to Capterra's top 20 lists based on EHR popularity as those are the real numbers when it comes to the best EHRs for Behavioral Health on the market. Valant is on that list. They have certified billers and coders on staff, behavioral health providers on staff, former insurance/Medicare auditors on staff, degreed software engineers on staff. There are many EHRs that have a handful of staff with zero to no credentials handling your patient mental health records. Valant is NOT one of those companies. Again, it is ONE of the EHRs we recommend highly but it is the one our clients choose after careful review of many systems most of the time.

Does the essential

Oct 09, 2014
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to use.

Cons: It's designed more for MDs rather than PsyDs. Many of the tabs that are offered on the notes do not apply to me, which I always need to delete.

Recommendations to other buyers: This software covers the basics and is affordable, as compared to other software companies offering similar products.

New User Review

Sep 09, 2014
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Its relatively easy to learn to use. The sales staff was very helpful.

Cons: It is poorly compatible with Dragon voice recognition software.

Recommendations to other buyers: Talk to at lest three companies before making a choice. It's both a financial and time investment, so it's important to be really sure it's the right product to fit your practice needs.

Review of Valant EMR

Jul 16, 2014
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It makes my clinical practice documentation organized and more professional. I like the drop-down menus and the amount of options for specific types of documentation. There are options for most types of counseling interventions. I like the mobile notes application the best. I do most of my documentation through mobile notes from my computer or tablet and can dictate into my tablet. The group note function is particularly helpful.

Cons: I sometimes have difficulty navigating the home page; there are so many options available that I feel I cannot possibly learn it all!

Recommendations to other buyers: I would recommend anyone in private practice to consider using Valant. It has helped me tremendously in keeping patient charts organized.

Saves time and mental energy

Jul 02, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I found the customer service and tech support to be prompt and helpful. In all off my interactions with them, I felt the representatives went outf of their way to make sure I felt heard and my needs were met, if possible. Given the EHR choices, I found this product to give me the best value for the cost.

Cons: Happy with the vendor. I wish the calendar operated more closely to Google Calendar. I also wish I could input appointments on my phone and have them sync with the program (it works the other way around). I also wish I could search my non-client appointments.

Recommendations to other buyers: I've been incredibly happy and wish I did this ages ago. It has taken so much of the stress out of keeping my charts up-to-date and compliant.

Leaves some things to be desired.

May 31, 2014
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Extremely
Likely

Pros: The prescription program in general works very smoothly. There are no glitches with emailing prescriptions. It's nice to have rating scales built into the intake note. Billing through this program has gone smoothly also.

Cons: It is very difficult to view a few notes when you're writing a note. Previous notes can only be viewed if you close out of the present one. This is very cumbersome! The prescription history is very busy and has lots of places you can click; it seems there is extraneous or duplicated information. That whole page of prescription history can be pulled up in several different ways, and it is not at all obvious why it's so busy and why there are several ways to pull up history. Also only med changes are recorded in the note, and it seems current meds should be pulled into note.

Recommendations to other buyers: Look for a program that allows you to easily access notes while writing notes.

I love my Valant EHR

May 21, 2014
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: There are almost no computer problems. I think once this past year Valant had problems, and it was fixed in an hour. Once you get used to the notes and formats, it is straightforward and easy to use for notes.

Cons: I work on a Mac laptop, and there are some issues with using a mac.

Recommendations to other buyers: I have used other EMRs at other clinics. All have their pros and cons, but the Valant system has been easy to use, and their support staff is always extremely patient with me (I am relatively clueless when it comes to computers).

Valant delivers great quality

May 20, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It fits my needs; all services are in one product. It's easy to use, has clear graphics, and is very reliable. In the nine months since I began using it, I've never had it go down.

Cons: I wish when the program timed out, it told me before I began typing rather than allowing some interface and then displaying a new login screen.

Recommendations to other buyers: This product is definitely worth the one hour, live, online demonstration with a Valant staff member. Be sure to do this with any program you are considering. The differences in the program and in customer service become quickly evident.

I highly recommend this product

May 20, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: They have designed a user-friendly system that streamlines the functions of the front office and the back office. The system is fairly easy for all new users to learn it. Their customer service has been wonderful and responds quickly to any questions that we have. We hired them to come to our office for two days to train our entire staff at one time. They were great at working with users at all different levels and were very personable. This training allowed for live role plays to walk the users through the process and help everyone move at through the change process together. Change is always difficult and can take months to successfully make transitions from one practice management system to another. Their on-site presence was time well spent.

Cons: Most of our users are utilizing PCs, and all of our PCs work flawlessly with Valant. I have an Apple laptop and Apple products don't play as well with Valant. It works; it just requires a few additional steps to complete tasks such as treatment plans and other Word templates. I would not steer anyone away from this product if they do have Apple products, but I would recommend additional training for the Apple interface. You can not go wrong with this product.

Recommendations to other buyers: Get access to their trial database and play around with it. You will not be disappointed.

Excellent software for the practicing psychiatrist

Mar 12, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the ease of workflow, self-assessments through the patient portal, past notes at a glance, excellent e-prescribing interface with Dr. First, and top-notch interactions checker.

Cons: Nothing! Support is excellent and patients like the portal.

Recommendations to other buyers: Before you buy, watch/do the demo, ask the sales staff to connect you to an existing user (like me).

Billing excellent, clinical, poor

Dec 27, 2012
2/5
Overall
2 / 5
Ease of Use
3 / 5
Customer Support

Pros: I have used this EHR for about six months. I found their electronic billing the best I have experienced after using 4-5 EMR systems. It gets an A. Unfortunately the rest of the program gets a C.

Cons: Clinical notes aspect is poorly done, unless one desires to write their own boiler plate. E.G. It fails to cue you for important aspects for the Mental Status exam and essentially expects you to write your own boiler plate. It is incomplete in areas, and the customer support while very good in some ways, it is poor in others. For example they characterize both 90791 and 90792 as "psychiatric codes " and then describe 90791 is for "all practitioners" and lists 90792 as only for "prescribers" which is inaccurate and confusing.

Overall: Very attractive format, and electronic billing is easily, quickly and accurately done with just a few keystrokes. The reports for submitted bills are excellent.
TheElectronic prescribing is cumbersome and takes too long to switch into that sector and out of it. The clinical notes section I found incomplete unless you want to write your own notes each time, or set up your own boiler plate. It has reached a point where I am handwritng notes because the system as a whole is too slow and cumbersome, at least with a Mac. One can use an Ipad but that too is cumbersome to learn. I would not recommend this program.

Jun 21, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We are a small counseling service and needed an EMR. We did a lot of research on what was available. The representatives at Valant are super nice and easy to work with. I never get anyone who is not 100% there; especially when we had a lot of questions with the first time counselor and I began using the system. The IT department is especially nice and patient with us, especially those who are not computer savvy. Valant Psychiatric EMR is very easy to navigate through and most importantly, easy to correct any mistakes.

May 29, 2012
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I purchased the Valant Psychiatric EMR along with their billing package after reviewing 2 other programs and a popular "free" EMR. Valant by far was the most user friendly for a psychiatrist as there are not a lot of extraneous components that feel unnecessary. I think it worked best for me also as it was most similar to the type of EMR documenting I am used to. I think the pharmacy module for e-prescribing could be better and does not have some of the simple benefits I am used to with another system I have used (e.g. print out information sheets on a medication at will) and the importing of the scripts into the EMR note isn't as successful as one would hope. Nevertheless, I find the staff at Valant Medical Solutions to be very accessible and helpful to get you started and solve any problems along the way. This system should make it possible for individual practitioners to run their own private practice without help, if desired.

Buy a different EMR

Apr 08, 2012
2/5
Overall
2 / 5
Ease of Use
2 / 5
Customer Support

Pros: It is electronic

Cons: We used Vallant EMR for almost a year, after paying for 3 years. I give it one star all over. These are my main concerns, not all of them:
Lack of integration with the labs; almost everybody else has them
If you copy and paste from Word, the format it creates is awful, making the documents difficult to read and follow
You can open only one window at a time, making it difficult to look at old notes/labs.etc while writing a new note
Printing prescriptions was free (difficult but free) on previous versions, it became impossible in the "improved" version, unless one pays extra
one cannot customize simple things such as colors on the calendar mode in order to be able to differentiate at a simple view the type of patients/procedures for the day/week.
Also the customer support is bad, definitely worse than they promise. I switched to a free EMR (practice fusion) and the quality is incredibly better.

Overall: Use a different EMR

Nov 09, 2011
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support

Comments: Valant Psychiatric EMR usually works well. The features are nice, and I like when it reminds me that I need to write a document. But it doesn't allow me to sync my schedule with my iCal - although they told me when I paid that they would have an iPhone app out in a month that would do it. In fact, their CEO sent out a press release promising that it would be out before I even signed up. It's still not out, and it's been about five months. But my biggest complaint is their use of Microsoft Word. It's pretty annoying that documents are stored in a Microsoft Word document and have to be retrieved; instead of a built in form on the interface.

Vendor Response

by Valant Medical Solutions on May 23, 2014

Hi Rob, I am remiss this review did not get a response from a member of our team and apologize for that. As can be expected, given it is some time you have written this review, your issues are now outdated! Yay! We can forward Valant appointments to iCal (and always could ¿ I think the issue for some is you cannot do this the other way around). Mobile Notes is not, and never has been, a word document ¿ as it is a feature integrated into our software. I do hope anyone who has any questions call us up ¿ we love to answer any and all queries about our EHR!

Valant EMR's

Apr 01, 2010
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Easy to learn and satisfies our needs. Because it is web-based it can be accessed from anywhere, which is definitely a plus. The ability to have special office forms added as needed is nice. Customer support is wonderful.

Cons: Would like to see less steps or keystrokes to get to where I'm going sometimes. But this has been improving, slowly.

Overall: I would definitely recommend this database to other Behavioral Health providers.

Great EMR and easy to implement

Mar 23, 2010
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Web based
well organized
low cost
easy billing

Cons: Limited template building

Overall: Excellent EMR for a small to medium sized practice with multiple locations. Customer service is outstanding and the software continues to improve with feedback from users.

Valant EMR and Billing

Mar 18, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Customer support is excellent!!!
Product is easy to use and intuitive.
Web-based solution is great for providers who need access from home and/or multiple locations.
System is very reliable and secure.
EMR makes keeping up with chart notes a breeze.
Billing module is excellent to link with EMR. And the electronic claims option is invaluable for submitting and getting paid in a timely manner.

Cons: Wish they had an integrated credit card solution. Also, it would be helpful to have an ERA option which would allow for receiving payment information to populate the billing module electronically. Hopefully that will be coming.

Overall: Excellent system!! While the EMR and billing module are great, the best part of purchasing Valant is the phenomenal customer service!!! The training and support are exceptional!!

Valant EMR

Mar 17, 2010
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: web based server - records are well organized and accessible - e prescribing is the best - scheduling and billing modules also important and work pretty well for us

Cons: can't open multiple charts at a time
would like option of editing uploaded documents
would like to print bills before appoitnments

Overall: strongly recommend to small practices looking to change to EMR

Perfect for a solo mental health practice

Mar 16, 2010
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: This system is easy to use and has both documentation and billing features in one place. I have tried many different software and database programs. Valant is the only web based program which meets all of my practice needs. Excellent technical assistance at no additional cost.

Cons: This system works best for providers that only accept insurance and self-pay clients.

Overall: This is wonderful software for a mental health provider. The staff is very helpful and made implementation very easy.

Valent EMR

Mar 15, 2010
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Electronic Medical Records, integrated billing system, web based and excellent customer support.

Cons: i don't see any cons. I do think there are areas in the future they can continue to build into the system

Overall: I have used other software systems that appeared to have a good reputation that were flawed. The system required substantial investment for software with poor support.

Psychiatric EMR

Mar 10, 2010
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Easy to navigate and use.

Cons: Uploading documents is limited by size. (5 MB). Most psychiatry documents and reports are long and uploading them in batches is time consuming. Scanning and uploading existing paper medical records becomes cumbersome because of size limitation.

Overall: Good and easy to use.

Love It!

Mar 10, 2010
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Easy to use, comprehensive program tailored to the needs of psychiatrists.

Cons: No easy system for messages between physician and support staff.

Overall: This is an excellent product. I recommend it highly.

Great for Individual Practitioners and Multi-Site Users

Mar 10, 2010
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: This product is very useful in many ways: great for those of us who write or refer to notes from many different locations, quck speed, the site logic is relatively easy to pick up, great customer support, very good cost, nice and easy way to write prescriptions and order labs. The other really helpful service is their transcription service that is nicely tied into the notes function. The quality is really high with very few corrections needed. The cost is slightly higher than other options that out-source internationally, but I would rather pay a few pennies more for the quality and speed. Nearly every transcription gets turned around by the next day.

Cons: The biggest concern about this product is that it works well for solo-practioners, but not so well if you want to have access to your colleagues schedules or notes that have not been signed yet (a concern that pops up for cross-coverage). There were several times in the past year that the service was unavailable due to server problems at Valant. But, they worked hard to repair this issue, and I have noticed any problems since their concerted and extensive efforts.

Overall: While my practice has decided not to continue using this product in our group practice due to the limits of the scheduling function, I personally continue using it for several other off-site contracts that I have. This is really it's strength. As long as I have secure internet access, I can use it anywhere. And once again, I very much endorse the ease, speed and quality of the integrated transcription service.

not as easy as the demo

Mar 10, 2010
3/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Pros: Like having my clinical notes in the EMR and accessible from anywhere

Cons: Takes a while to learn
have not yet succeeded in eprescribing
often need to enter information more than one time

Overall: Still learning how to use this, but feel it is more complicated especially for the eprescribing than some others I have used

good product

Mar 10, 2010
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: customer service is very responsive, will customize to your needs (as is possible) very user friendly, do not have to be computer expert to use it. lots of space to store info

Cons: a few glitches starting out, but they have worked out the bugs. many fields are customizable, but they have to make the changes from their end. the time difference east to west means that early on the east coast, no one is available for help (although they have added cust. serv hours).

Overall: definite thumbs up. their customer service alone is worth it, but they are improving the product regularly in response to customers.

Review

Mar 10, 2010
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Well thought out overall - well-suited to psychiatric practice.

Cons: Switching between the emr and the billing segments can be a bit annoying and time consuming.

Overall: Of the many systems that I have reviewed and used, I found this one to be the most intuitively designed for psychiatry.

Valant a good value

Mar 09, 2010
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Good integration of functions of scheduling, progress notes, and practice reports

Cons: The eRx function has been a great addition, but is still a little tricky to navigate. The eRx specific reports are very fickle, and take many tries to create a single report.

Overall: The Valant EMR has been an important tool in allowing my solo private practice to continue to grow. Valant, since I started with them in June 2006, has made excellent product enhancements and improvement in backup capabilities. The eRx feature has been useful, but still needs improvements in functionality. I have and would highly recommend Valant EMR to other psychiatric providers.

A godsend to our practice.

Mar 09, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: After briefly trying another EMR program, our liability insurer recommended that we consider using Valant EMR.
Beginning with the 1:1 online training, I knew I had found the group of professionals who could consistently provide the same quality of personalized service to me that I strive to give to all of my patients.

Cons: Valant is a product in evolution. Knowing what is around the corner makes it hard to wait to put the technology to work.

Overall: Despite the fact that my partners and myself are not easy to please, all of us rave over Valant and their professional and thoughtful staff. Even our IT support staff, prone to loose work to Valant with its IT-included services, could only encourage us to move forward into the "future of health care." And most importantly of all, even though the EMR reason may not be so obvious to them, our patients can also recognize that somethimg is changing for the better in their care.

Feedback

Mar 09, 2010
3/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: No more paper charts. Great customer support.

Cons: Having to continually open/close charts instead of scrolling to next. Reports in many different places. Billing module completely seperate- no link from patient chart. Statements not individually saved in EMR. Schedule takes too long to load after each entry then must scroll down even in full screen. E-scribe seperate too. Not enough info carries over from EMR to E-scribe.

Overall: Would highly recommend but still much to improve on.

Review of Valant EMR

Mar 09, 2010
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Pros: Easy to use.
Progressive improvement across upgrades.
Well integrated.
Customer support has been consistently improved in terms of quickness and quality of response.

Cons: Time span between upgrades.
In past (not sure if this is still the case) suggested upgrades often prioritized by the number of customer suggestions for a particular change.
Room for improvement for support staff in working knowledge of issues with interface with word processors, Apple platform, etc.
A server crash last year caused some data loss and seemed to reveal a lapse in monitoring of backup methodology, but the company has instituted a hardware upgrade and a rigorous CQI program to address these concerns.

Overall: Very Good.
I don't know how this will integrate with upcoming ever changing Federal requirements for EMRs, but it is a good product.
Quality and accountability appear to be consistent value of the company.
It would be nice to have a more rapid implementation /upgrade cycle and more responsiveness to customer requests based on other criteria than frequency of which an improveemnt is suggested.

Valant Med

Mar 09, 2010
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Easy to use and fabulous customer service.

Cons: The eRx. program is cumbersome and poorly integrated.

Overall: A very reasonably priced EMR for psychiatrists.

Valant EMR Simplifies My Practice

Mar 09, 2010
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Eliminate paper by easily scamnning all documents and uploading, shred the hard copy. Access my medical record from any internet connected PC. Keep a back-up copy with click and print to a PDF. Simple billing. Easily adapts to my style with Windows cut and paste for new documents and forms.

Cons: Interface still needs some work. The AJAX word processor is a little kludgy. I prefer to write my notes in MS Word then paste into the Valant progress notes template.

Overall: I've looked at many EMRs, and used two enterprise EMRS. For the private practice Valant is a clear winner.

Really good software with great support.

Mar 09, 2010
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: The greatest plus is the tech support, given by a knowledgeable, responsive (and fun) account manager. You're not alone with a daunting big piece of software--there's always help!

Valant was designed by a psychiatrist and it has the features that make psychiatrists' lives easier. Notes can be easily generated, either from templates, by modifying the last note, or by dictation to a service provided by Valant. Reminders for patients can be easily generated and kept track of. Labs can be ordered within the EMR and printed out for the patient to take to the lab. Results can be uploaded to the patient's chart. Prescriptions can be kept track of and printed out for the patient. The new billing module seems like it will be workable, too, but it takes a bit of work to get going if you want to do e-billing.

Cons: All the wrinkles aren't worked out yet, so some procedures are cumbersome. The good news is that Valant is responsive in modifying the software.

Overall: The combination of a very full-featured product and great customer service makes Valant a really strong contender.

I highly recommend this product to other psychiatrists.

Oct 07, 2008
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Lots of features

Cons: Dull, not very user friendly interface

Overall: I highly recommend this product to other psychiatrists.

Simply the best program for psychiatrists so far. Try it and you'll get hooked.

Oct 02, 2008
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Excellent program for solo provider office. Web based design allows me to access files anywhere and to work from home on unfinished files. There is enough built in flexibility to develop personal shortcuts and style. And when I needed, I could always riched technical support live and quickly resolve any questions.

Cons: Unless I missed it, if I don't bill HMOs, I can not use billing link to organize fee-for-service tracking of paid and unpaid fees.

Overall: Simply the best program for psychiatrists so far. Try it and you'll get hooked.

Vendor Response

by Valant Medical Solutions on August 26, 2009

Hello, Dr. Lev! Thank you for the great review. Regarding billing: with Valant's newly released EasyBilling module, you may administer and track all of your billing through the web-based software. There are options for both fee-for-service practices as well as insurance-contracted practices.

Still in transition with system

Oct 01, 2008
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Individualized program for psychiatry

Cons: Cannot synchronize with present program.
Without eRX

Overall: Still in transition with system

I highly recommend this EMR to any interested psychiatrists or even to psychologists.

Oct 01, 2008
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: This EMR is exactly what psychiatrists need, not more and not less. It has shortened the time I spend documenting, made my practice of medicine safer, particularly in that the medication list for each patient is before my eyes at all times when I'm working in the chart and is remarkably easy to update.

Cons: Entering the medication list the first time would take less time if I did not have to wait for drop down boxes. This may not apply to all users, and I have found no other negatives with this EMR.

Overall: I highly recommend this EMR to any interested psychiatrists or even to psychologists who may want to move into an electronic form of documentation.

We started our new office with the system.

Sep 30, 2008
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Never another lost chart again. what med were you on? what dose? middle of the night, on vacation, anywhere! LOVE IT! We have all but gone paperless. Even the repeat questionares I ask patients each visit i now have on "wipey boards" and i have a similar version in a 'macro' in Valant. Big time saver, big paper saver, less trees killed, happy doctor.

Cons: as a physician who does both Family Practice and Mental Health /Addiction Medicine it has been a little harder to adapt the program. I have had to add my medical Dx in the bottam of the notes or in the coments boxes of the scheduling. Valant has been very accomidating however in adding any Dx we need however and i have added my most common ones, chronic pain ist a biggie and not your typical Psych Dx! they have been wonderful and I am loving the system and adapting it for my FP patients who come to the office.

Overall: We started our new office with the system. Our old charts that were brought with us were not scaned in but we have that option. Medical records from other facilities can be directly uploaded if you have an internet fax. As can labs. This is how we have handled it. Slightly more face time for medicine providers on the computer but much less paper! overall saves time/ $$$ and I love it

For any clinician who wants more control over their medical record, this is the suite for you.

Sep 30, 2008
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: I have only recently begun to use the EMR system and find it so much easier and more effective than either the old paper and pen charting or even dictated hospital records. I like the ease of scheduling one's own clients and how easy it is to customize the system to one's own practice needs.

Cons: The cons are minor glitches and I suppose being worked on...there is no autosave draft function. I had entered almost an entire intake without purposefully saving it. The patient asked about a particular medication and I navigated away from the EMR to look it up and lost all my data.

The other issue that is irksome is the font changes within the templates themselves. You'll be typing and the font size and type will change without warning. Please add more Word like buttons at the top to change font size and type.

Overall: For any clinician who wants more control over their medical record, this is the suite for you.

Vendor Response

by Valant Medical Solutions on August 26, 2009

Hi Patrick, Thanks for your complimentary and honest review. In the time since you submitted this review, we hope that you have experienced a dramatic change in your ability to preserve notes while navigating to other functions within the Valant EMR. Another enhancement we have made is the option to select a default font within your System Preferences, so all signed notes will contain a uniform font. We are currently developing a document templating platform, which will be released by early 2010 and will allow you to completely customize the content and look of your clinical notes. We are very excited about this templating platform and will certainly keep you updated. Regards, The Valant Team