# Valant EHR Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Valant EHR Suite the right Mental Health solution for you? Explore 333 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews --- Valant EHR Suite 4.1 (333) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Valant EHR Suite Ease of use 4.1 Customer Service 4.1 ## Pros and Cons in Reviews LB Latoya B CEOHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Based on my experience with multiple EHR and billing suites, including other platforms, Valant stands out—particularly for TMS-based practices. While there are some opportunities to further enhance billing functionality, the overall ease of training, usability, and workflow efficiency is exceptional.“ January 15, 2026 KM Kristen M C.E.O., L.P.C.Mental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Updates create some issues occassionally so there is a need to submit tickets to Valant when this happens and once you enter a billing code and amount charged for a client it never changes so the billing professional has to manually edit this amount if billing amount changes for a billing code even if you change amount in the baseline info. “ June 24, 2025 LB Latoya B CEOHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Valant also provides strong implementation support for new practices and responsive ongoing help desk support, which adds significant value.“ January 15, 2026 AM Allison M M.D., CEOMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “The prescribing is redundant and requires opening up ten different windows to submit medications into the pharmacies.“ October 20, 2025 SG Stacy G Clinical PsychologistMental Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “The clarity within the sections and tabs are helpful, as well as the information being saved so that the same checkmakers or data does not have to be entered each week (like in Cerner).“ February 27, 2025 SC Shelby C CEOMental Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “The templates are awful and archaic, telehealth rarely works, new patient portal set up is an administrative nightmare (clients can request an appointment, but aren’t able to create a portal.“ August 29, 2024 KK Katrina K Provider OwnerMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Younger demographic loves the mobile patient portal app- ease of use- filling out paperwork and attending telehealth sessions through there.“ November 7, 2025 DF Dr. Yolonda F ClinicianMental Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “There is too much information on the display which becomes overwhelming to look at and fatigues the eyes after a while.“ December 4, 2025 ## Showing most helpful reviews Showing 1-25 of 333 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shannon S. CEO Mental Health Care Used the software for: 6-12 months ### "Great Move to a new EHR" October 14, 2021 5.0 The reports are incredible. It also allows my staff to complete comprehensive notes in minutes rather than hours. Pros The customer service is incredible. The program is intuitive and able to handle multiple functions. With the onboarding staff you can customize the options to fit your practice needs. Cons Large learning curve but completely worth it. Alternatives considered [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing Valant EHR Suite The customer service and the ability to customize. Switched from [CounSol.com](https://www.capterra.com/p/124769/CounSol-com/) Med Management requirement Review Source Response from Valant Medical Solutions October 22, 2021 Thank you for taking the time to write a review, Shannon. We enjoy working with you and your practice! NC Noelle C. Administrator Management Consulting Used the software for: 2+ years ### "Valant EMR for Medical Professionals" May 19, 2025 5.0 I have been using Valant for over ten years successfully for several practices. I have recommended it to my colleagues. Pros HIPAA, Security, debit/credit card processing, and portal. Also, the software engineers are available until 8pm EST, knowledgeable, and listen to suggestions for updates. Cons The learning curve was challenging for me at first, but worth the effort, since it forms another layer of security for management versus employees. Alternatives considered [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Reason for choosing Valant EHR Suite It was not cost effective for a single practitioner without insurance claim needs. Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Valant allows more control over medical billing. Review Source Response from Valant Medical Solutions June 4, 2025 Hi Noelle, thank you for taking the time to write! We're so glad to hear you're pleased with Valant and that you continue to recommend our software to other practices. We're here to support all behavioral health professionals. Thank you! DE David E. Owner Mental Health Care Used the software for: 1-2 years ### "Valant review 1 year of service " January 14, 2026 3.0 I have a good experience using it for my practice, however my patients have a different opinion. Delays in processing and system management issues Pros Best selling point when I was looking for EHR. I had a meeting with the implementation team to explore services before context Cons Minimal system, very few customizable features, app doesn’t always work for residents. Very limited capabilities and function in app. Review Source Response from Valant Medical Solutions March 17, 2026 Hi David, we're disappointed to hear this. We'd like to assist with the patient portal difficulties you're facing. Please reach out to our Support team by submitting a ticket here: https://valantsupport.zendesk.com/hc/en-us/requests/new so our team can provide training and record your feedback internally. Your experience is important to us, and we want to make sure all Valant users feel comfortable in the software. Thank you! NE Nasrin E. Psychologist Mental Health Care Used the software for: 2+ years ### "Best Comprehensive Secure Mental Health EHR on the market" December 30, 2025 5.0 The best product on the market overall, still worth the expense at this time; if a comprehensive system is desired to make practicing easier. Pros General practice management (HIPAA compliant, security, confidentiality, scheduling, documentation options/formats, telehealth, new Ai features for easier yet secure/confidential/HIPAA compliant documentation, treatment planning features, billing, payment, faxing, confidential communication with the clients/staff, customer support and training) from the start and through out the time for a practice. Dedicated trainer to show a new comer the ropes when initially joining, which makes it easy to process and apply all the informative instructions on Knowledge Base pages. Responsive to suggestions made by practitioners and users to make the platform comprehensive and user friendly including the bugs fixes and issues that come up. Cons Lack of availability of a personal trainer every time there is a major update. However, it is good that training sessions are offered frequently that users can take advantage of it. It is becoming more and more expensive for a practice, but still provides value for money due to the comprehensive nature of it and staff's responsiveness to problems and suggestions. Review Source Response from Valant Medical Solutions January 7, 2026 Hi Nasrin, thank you so much for your feedback! We're so glad to hear you're pleased with Valant and the Knowledge Base. Your feedback is helpful for understanding user preferences for training after major updates too. Thank you again for taking the time to write. SG Stacy G. Clinical Psychologist Mental Health Care Used the software for: 1-2 years ### "Valant for Clinical Psych" February 27, 2025 5.0 This is my favorite of all the different EMR programs I've used. The clarity within the sections and tabs are helpful, as well as the information being saved so that the same checkmakers or data does not have to be entered each week (like in Cerner). Pros The ease of use with clear sections for documentation. I also really like how information is carried over between notes which helps track what has happened in previous sessions. I also like how the group notes are distributed and it's helpful to be able to save and edit macros. Cons I wish I could remove tabs that are not needed in my typical note template and have options to "personalize" my notes, like saving certain subheadings within a template. Review Source Response from Valant Medical Solutions May 12, 2025 Hi Stacy, thank you for taking the time to write! We appreciate your comments and are glad to hear you're enjoying the documentation features within Valant. RC Robert C. Owner, provider Mental Health Care Used the software for: 1-2 years ### "CASI counseling" February 11, 2025 5.0 Very positive. Good support and follow through Pros Logic of the system and the comprehensiveness of the system are among my positives for Valent. Cons Another new thing I had to learn.....blah blah blah Switched from [Practice Pro](https://www.capterra.com/p/115871/PT-Practice-Pro/) Discontinued support and became cumbersome. No longer supported our product and it became time to evolve to the cloud Review Source Response from Valant Medical Solutions May 12, 2025 Hi Robert, thank you for taking the time to write! We're glad to hear you're having a good time using Valant and that you find it logical and comprehensive. We appreciate your partnership! MH Mark H. Mental Health Counselor Mental Health Care Used the software for: 6-12 months ### "An awesome behavioral health tool that facilitates overall workflow!" December 10, 2024 5.0 Implementation was not a difficult process. We got a lot of support and did not have any major issues besides maybe some scheduling concerns with trainers. We have been able to navigate the system and address things quickly and most everybody in the office is using the system to the full capacity. We have enjoyed continuous updates and improvements to the system and really appreciated some of the updates as they have facilitated workflow. We like the treatment plan update, customizable forms for intake and other things that have changed in the last little while. Pros It is easy to use and navigate. It definitely is catered to behavioral health professionals and that is easy to see. The implementation is not near as intense as what other programs might look like. Cons I do not like that it is advertised as customizable but the notes portion of it is not truly customizable. You should be able to create your own assessment and note just like the customizable intake paperwork packets etc. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Valant EHR Suite Support during implementation as well as being able to have a more personal interaction with somebody about questions and concerns. Recommendation from an office that we worked with. Review Source JH Josh H. Director Mental Health Care Used the software for: 6-12 months ### "Decent but not the best" April 25, 2025 3.0 Ok. Not enough customization and functionality Pros Simple overview and flow. Decent RCM module and reports Cons Not easy to navigate. Everyone has access o everyone’s patients. Switched from [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Needed to lock our financial periods for accounting and reporting purposes Review Source Response from Valant Medical Solutions May 12, 2025 Hi Josh, thank you for your comments. We appreciate your honesty and have shared your thoughts internally with our team. Please know we read each review individually and we're always grateful for feedback so we can address any concerns. RL Rachel L. Health Services Supervisor, Nurse Practitioner Education Management Used the software for: 2+ years ### "Satisfied Customer" January 5, 2026 5.0 I built an unusual psychiatric practice inside the local school district. I needed somewhere to document that was not accessible by all the other district staff. I chose Valant because of the versatility and reasonable price. I like that I can fine-tune templates to fit the needs of my practice. I have had prompt help when I have had questions and my questions have been resolved. I also appreciate the availability of help built in to the program with tutorials. Pros I like the versatility of Valant. It is also a very affordable product and a good value for the money. I have had good results with customer support. I don't have to bill or deal with payments so I am not familiar with that part of the product. I appreciate the security of the program to store sensitive information. Cons I don't really have a least favorite part of Valant. I appreciate the ease of use, and the format allows me to be as detailed as I want to be. Review Source Response from Valant Medical Solutions January 7, 2026 Hi Rachel, this is wonderful! We're so pleased to partner with you and support your unusual practice structure. Thank you for taking the time to write. We're very grateful for your time! RS Robert S. OWNER PSYCHIATRIST Medical Practice Used the software for: Less than 6 months ### "Long time user dissappointed. " January 30, 2026 4.0 Disappointing But I probably didn't understand enough about the EHR suit structure and if I had understood more I wouldn't have tried it Pros Had the possibility to improve efficiency of charting. Integrated with the existing platform forward looking Cons to little flexibility in structure of the note the notes easily became became over detailed, wordy risk of record containing to much private pt information Dictation option not included in the design Review Source Response from Valant Medical Solutions March 16, 2026 Hi Robert, we're so sorry to hear that Valant has fallen short of some of your expectations. We would love to provide 1-1 training for note structures and custom templates. Please reach out to our Support team so we can show you the functionality! We're here to assist any way we can. Thank you! MD Michael D. Insurance Verification - Billing Specialist Mental Health Care Used the software for: 2+ years ### "Insurance Verification/ Billing Specialist " December 5, 2024 5.0 I have worked with Valant for the past 10 years and with the time i have spent using Valant, it very easy forward program to use. Some features are new and there are tutor videos or a document to show you now it works. I like Valant as an EMR software with functions of how Valant benefits. Pros Its a perfect EMR software for an ideal company with Behavioral heath or any medical company, it easy to navigate, user friendly. Cons Updates, When you input information that you can't remove patients off Valant they are kept in the system. Switched from [NueMD](https://www.capterra.com/p/72470/NueMD/) The program needed an upgrade and we needed something that will work better for the company and be better beneficial Review Source CM Carey M. Owner, President, CEO, and LPC Mental Health Care Used the software for: 6-12 months ### "Valant Year in Review" December 5, 2024 4.0 Overall, I think it is a good software program for the cost incurred. I don't like that I can't decrease the number of valid users during the reporting year. As such, I paid an extra $120 per month for a provider that left the group for an additional six months. Pros Ease of use for documentation, ability to keep Practice Management and EHR within one system, cost Cons System reports are difficult to navigate and difficult to gain information I need Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Valant EHR Suite Integrative functioning, cost, ability to mainstream processes Review Source lG lauren G. Office manager Mental Health Care Used the software for: 1-2 years ### "First year of Valant in the books" February 4, 2025 4.0 Implementation was rough as the clearinghouse dropped the ball. Otherwise things have been going pretty well. Pros The ability to view multiple screens at one time without having to get out of something you are working on. Cons The fact the support takes forever to get back to you when you open a ticket. Review Source SB Scott B. Physician Assistant Mental Health Care Used the software for: 1-2 years ### "Highly Recommend Valant for outpatient psychiatry. " May 11, 2025 5.0 I would highly recommend Valant for outpatient Psychiatry as it is simple to use, offers portal communication, and also allows notes to carrying forward. Pros I like the simplicity and ease of use. Less bulky compared to many other EHR's I have used over the years. Cons I have had some issues with electronic labs however, I don't think that is a Valant issue and more likely the lab being used to order electronic labs. Review Source Response from Valant Medical Solutions May 12, 2025 Hi Scott, thank you for taking the time to write! We're so glad to hear you're having a good time with Valant for outpatient psychiatry. We're grateful for your partnership. CZ Chris Z. Outpatient Therapist Mental Health Care Used the software for: 2+ years ### "Superb EHR Management Product/Service" March 4, 2025 5.0 I am very happy with Valant compared to another EHR program I used previously. Pros Ease of use, scheduling and documentation. Cons The interface is sometimes difficult to navigate on some screens. Review Source Response from Valant Medical Solutions May 12, 2025 Hi Chris, thank you for writing! We're glad to hear Valant has made you happy and that you are enjoying the scheduling and documentation features. DL Deann L. Owner and Psychiatric Mental Health Practitioner Mental Health Care Used the software for: 2+ years ### "7 Years Using Valant - Will Never Consider another EMR" November 8, 2024 5.0 Excellent and I will and do recommend Valant to others. Pros I like the HIPAA compliance. I feel very safe using Valant. I like how streamlined the charting is. Prescribing is very easy with Dr. First. Love the measures that are included in Valant. Great for New Providers. I Recommend Valant to many. Met with Micah at NEI - very helpful in generating a clinical template that meets my practice needs. Have called support and they're clearly familiar with Behavioral Healthcare and that makes a difference as they understand our world. Cons Valant comes out with a lot of new features. And that's on me to understand new features and make the time to best take advantage Review Source SG Shimon G. Clinician Health, Wellness and Fitness Used the software for: 1-2 years ### "Happy Camper" February 11, 2025 5.0 It's a great platform that makes a seamless expereince. Pros It's so clear and easy to use the tabs make it structured so I don't forget anything Cons I wish there would be a app for the providers Review Source Response from Valant Medical Solutions May 12, 2025 Hi Shimon, we're glad to hear you're a happy camper! Thank you for taking the time to write and for your partnership. EB Elaine B. Counselor Mental Health Care Used the software for: 1-2 years ### "User-friendly" December 13, 2024 5.0 I have used a few different EHR‘s and Valant seems to be one of the better ones. Fairly well organized, user-friendly. Pros The how to videos are very helpful and then the portal is basically user-friendly and does not take that long to learn Cons The review and updates for the treatment plans can be a bit confusing. It appears to have too many moving parts. Review Source DL Dayna L. Child, Adolescent, Adult Psychiatrist Medical Practice Used the software for: 6-12 months ### "I had a great experience" October 16, 2024 5.0 Overall, I have had a very positive experience. Easy! Great communication with the team. There are great resources online that give you guidance (articles, videos, etc). I have reached out for help and everyone on the phone was very helpful. It has been easy to get my private practice up and running. Pros \- easy to use - secure messaging - easy billing Cons No major concerns on my end honestly. Initially, I would need some guidance here and there. The team was very helpful when I reached out. Review Source SJ Sarah J. Registered Medical Assistant Mental Health Care Used the software for: 1-2 years ### "Valant evaluation" September 3, 2024 5.0 Over all I had a great experience with it. it work fairly fine for the most part. Pros Easy to navigate and get around when trying to find things. Cons Some time it works really slow especially when working remotely. Review Source BK Beverly K. Community Rehabilitation Specialist Mental Health Care Used the software for: 2+ years ### "Valant review" March 20, 2024 4.0 Overall, I like the system. However, it is difficult to use when there is something faulty within the system. But, the Valant team works hard at getting the site up and running in a timely manner. THANK YOU! Pros Easy to maneuver through the system. I like the 'reoccurring' option. This makes scheduling easier. Cons There seems to be updates and breakdowns within the system often. Review Source QT Quoc T. medical Accounting Used the software for: 6-12 months ### "Valant EHR Suite: Comprehensive Solution for Mental Health Management" "Detailed Valant EHR Suite Review: Pros and Cons"" June 27, 2024 5.0 User-Friendly Interface: The interface is intuitive and well-designed, making it easy to navigate and perform daily tasks efficiently. Pros Intuitive User Interface: The interface is user-friendly and easy to navigate, which enhances efficiency in daily tasks. Cons Cost: The pricing structure may be perceived as expensive for smaller practices or individual practitioners, potentially limiting accessibility. Review Source TS Tracy S. Practice Billing Managet Mental Health Care Used the software for: 2+ years ### "Everything you need with ease of use" October 13, 2023 5.0 I can complete my work very quickly in a short amount of time each day. I do all the billing and insurance for a few clients in Valant and the ease of use of the system makes my job easy. Pros It’s so user friendly. Everything is at your fingertips with just a couple of clicks. You can move from Billing to Appointments to health records without having to search around. You don’t need a lot of training. Cons If you could move from one patient to the next without clicking in and out of patients tab would be helpful to me. Reason for choosing Valant EHR Suite The ease of use and cost.! Review Source HK Heather K. Nurse Practitioner Mental Health Care Used the software for: 2+ years ### "Best EMR/EHR I've used" October 12, 2023 4.0 I really like Valant, and I appreciate the company's openness to feedback. Pros Intuitive interface, easy to use templates, ability to customize forms/templates, how the scheduler/calendar is presented, and helpful customer support. Cons I wish there was a way to pull up a clients lab results (outside of opening the document faxed by the lab/doctor's office), and compare current/past labs. I think this would be extremely helpful, especially since clinicians often monitor labs in psychiatry and it is quite cumbersome to have to sift through all the clients documents to find the results from various points in time. I would also love to have a feature where the clinician can get a notification/reminder when it is time to have the client have their labs drawn again, as well as a notification to contact the client for the instances when the client was given a lab order but their results were not received. Review Source BS Brenda S. Co-Owner Mental Health Care Used the software for: 2+ years ### "Would recommend Valant for Mental Health" July 18, 2023 5.0 The reason we have stayed with Valant since 2016 is the ease of navigating the flow of the work. Documentation and the way it prints out in a professional manner is a plus, customer service - especially for billing - they go above and beyond to resolve issues/answer questions. Never make you feel inadequate. Appointment reminders have made a huge difference in reducing no shows. Pros Customer support is awesome. Usually the wait time to talk to a live person is short and usually the person answering the phone can resolve the issue without having to escalate it. The billing system takes time to understand how all pieces work together - but after practice and the assistance of customer support - it is user friendly, efficient use of my time. Cons The department that has the worst customer service is accounting for sure. They do not return voicemails and only respond to emails. However, some issues/questions are better resolved by a quick phone call vs. multiple emails back and forth. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.