# Valant EHR Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Valant EHR Suite the right Mental Health EHR solution for you? Explore 339 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews --- Valant EHR Suite 4.2 (339) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Valant EHR Suite Ease of use 4.1 Customer Service 4.1 ## Pros and Cons in Reviews Comprehensive onboarding and resources 83% positive reviews out of 36 Most reviewers indicate training and learning curve are manageable, citing helpful staff, resources, and smooth onboarding. Frequent technical problems and downtime 87% negative reviews out of 45 Most reviewers report bugs and issues, including system crashes, slow performance, unresolved glitches, and recurring connectivity problems. Allison M. M.D., CEO, 2 - 10 employees. "The system goes down or crashes almost every week or two." Intuitive and accessible interface 86% positive reviews out of 36 Most reviewers find ease of use important, highlighting straightforward navigation and minimal effort for daily tasks. Slow and inconsistent support responses 69% negative reviews out of 42 Some reviewers report phone and email support is slow, difficult to reach, and often unhelpful in resolving issues. Brenda S. Co-Owner, 2 - 10 employees. "They do not return voicemails and only respond to emails. " Behavioral health-focused EHR platform 88% positive reviews out of 26 Most reviewers describe mental health specialization as vital, offering tailored features for behavioral health practices. Michael D. Insurance Verification - Billing Specialist, 51 - 200 employees. "Its a perfect EMR software for an ideal company with Behavioral heath or any medical company, it easy to navigate, user friendly." Complicated insurance claim processes 63% negative reviews out of 35 Some reviewers describe insurance claims as confusing, with frequent denials, integration issues, and limited billing flexibility. Mary S. Clinical Psychologist, 11 - 50 employees. "The interface between Change Health Care and Valant has been most disappointing; taking months to resolve this issue has resulted in 3 months of denied claims for multiple clients that now requires an appeal process. " ## Showing most helpful reviews Showing 1-25 of 339 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shannon S. CEO Mental Health Care Used the software for: 6-12 months ### "Great Move to a new EHR" October 14, 2021 5.0 The reports are incredible. It also allows my staff to complete comprehensive notes in minutes rather than hours. Pros The customer service is incredible. The program is intuitive and able to handle multiple functions. With the onboarding staff you can customize the options to fit your practice needs. Cons Large learning curve but completely worth it. Alternatives considered [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing Valant EHR Suite The customer service and the ability to customize. Switched from [CounSol.com](https://www.capterra.com/p/124769/CounSol-com/) Med Management requirement Review Source Response from Valant Medical Solutions October 22, 2021 Thank you for taking the time to write a review, Shannon. We enjoy working with you and your practice! NC Noelle C. Administrator Management Consulting Used the software for: 2+ years ### "Valant EMR for Medical Professionals" May 19, 2025 5.0 I have been using Valant for over ten years successfully for several practices. I have recommended it to my colleagues. Pros HIPAA, Security, debit/credit card processing, and portal. Also, the software engineers are available until 8pm EST, knowledgeable, and listen to suggestions for updates. Cons The learning curve was challenging for me at first, but worth the effort, since it forms another layer of security for management versus employees. Alternatives considered [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Reason for choosing Valant EHR Suite It was not cost effective for a single practitioner without insurance claim needs. Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Valant allows more control over medical billing. Review Source Response from Valant Medical Solutions June 4, 2025 Hi Noelle, thank you for taking the time to write! We're so glad to hear you're pleased with Valant and that you continue to recommend our software to other practices. We're here to support all behavioral health professionals. Thank you! DE David E. Owner Mental Health Care Used the software for: 1-2 years ### "Valant review 1 year of service " January 14, 2026 3.0 I have a good experience using it for my practice, however my patients have a different opinion. Delays in processing and system management issues Pros Best selling point when I was looking for EHR. I had a meeting with the implementation team to explore services before context Cons Minimal system, very few customizable features, app doesn’t always work for residents. Very limited capabilities and function in app. Review Source Response from Valant Medical Solutions March 17, 2026 Hi David, we're disappointed to hear this. We'd like to assist with the patient portal difficulties you're facing. Please reach out to our Support team by submitting a ticket here: https://valantsupport.zendesk.com/hc/en-us/requests/new so our team can provide training and record your feedback internally. Your experience is important to us, and we want to make sure all Valant users feel comfortable in the software. Thank you! JG Jesus G. Case Worker Mental Health Care Used the software for: 2+ years ### "Easy to use EHR" May 4, 2026 5.0 A great EHR software, it is very intuitive and easy to use, my workers usually take less than a day to learn it and less than a week to master it. I can send reminders to my clients so they keep compliance with their visits, which is great. Pros Valant provides a great experience, the user experience is very nice, the costumer support is very effective and they are fast to respond and give you an answer. It integrates billing easily and helps me with keeping track of hours of service. The scheduler is very versatile, and helps with the workflow, and I can see how all my staff are doing. Cons The updates might get in the way of your work, but they usually announce when the system is going to be down for maintenance so you can plan ahead. Review Source Response from Valant Medical Solutions June 24, 2026 Hi Jesus. Thank you for this. Hearing that your staff can get up to speed quickly and that the scheduler and billing integration are supporting your team's workflow is great to read. We appreciate the grace on the maintenance windows, and we'll keep holding ourselves to communicating those clearly. Thanks for being part of the Valant community. SK Stacy K. Nurse Practitioner Mental Health Care Used the software for: 6-12 months ### "Easy and Streamlined" November 6, 2025 5.0 Really good and friends who use and like it. They all stay with it because it keeps on developing really well for Behavioral Health Pros Its individualized to me and my practice. Very easy and streamlined. I am a practicing Nurse Practitioner and it works for my industry Cons Little expensive. But we know that it's important to have features that work for presrcibers so worth the cost Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) needed a better system designed for my industry. Review Source Response from Valant Medical Solutions November 12, 2025 Hi Stacy! We're so glad you took the time to write this review, and that Valant has been working well for your practice! Thank you for your partnership. SG Stacy G. Clinical Psychologist Mental Health Care Used the software for: 1-2 years ### "Valant for Clinical Psych" February 27, 2025 5.0 This is my favorite of all the different EMR programs I've used. The clarity within the sections and tabs are helpful, as well as the information being saved so that the same checkmakers or data does not have to be entered each week (like in Cerner). Pros The ease of use with clear sections for documentation. I also really like how information is carried over between notes which helps track what has happened in previous sessions. I also like how the group notes are distributed and it's helpful to be able to save and edit macros. Cons I wish I could remove tabs that are not needed in my typical note template and have options to "personalize" my notes, like saving certain subheadings within a template. Review Source Response from Valant Medical Solutions May 12, 2025 Hi Stacy, thank you for taking the time to write! We appreciate your comments and are glad to hear you're enjoying the documentation features within Valant. sW scott W. PMHNP Mental Health Care Used the software for: 2+ years ### "Intuitive psychopharmacological visit notes." March 27, 2026 5.0 I researched a number of EHRs before opening my practice. It has been an e3ffective tool to allow me to have a practice on my own, eprescribe, bill, collect, and more. I appreciate the opportunity to be a part of the Beta test on the AI and it has continued to improve over time. Pros I have historically been a bad note taker (since 3rd grade). The Valant EHR has been a valuable tool for five years since opening my private practice. The AI has been incredible and catching everything that is discussed. Even the little things that would have totally skipped my mind to document later. This will be invaluable going forward, especially for prior authorizations that were previously lacking all the information to get approved. Cons Not having a student version to accompany PMHNP precepts. There are inconviiences at times but they are addressed promptly. Review Source Response from Valant Medical Solutions June 24, 2026 Hi Scott. Going from a self-proclaimed bad note taker since third grade to five years of running a successful practice is a real testament to what the right tools can do. It's great to hear that AI Notes Assist has made a meaningful difference for your notes and prior auth documentation specifically. We've passed along the feedback on a student version and we appreciate you sharing it. Thanks for being with us. NL Nubia L. Owner and Psychiatrist Mental Health Care Used the software for: 2+ years ### "Best in Class EHR" May 18, 2026 5.0 Great. Amazing. I have everything that i need in one product. Before I had systems that weren't fully integrated. Pros I love that i can separate all my locations easily. I can see who is being seen in various locations and how to document easily with patients in various locations. Love that it's Mental Health Specific. Love the AI. Helps me understand what i potentially missed during the encounter. Cons It's a bit pricey, but worth it. Because i'm getting what i'm paying for and other systems that are less expensive do less. Review Source Response from Valant Medical Solutions June 24, 2026 Hi Nubia! Thank you for taking the time to share this. Hearing that the multi-location visibility and AI features are making a real difference in your day-to-day means a lot to us. We're glad you're getting what you need in one place. We appreciate your partnership. CB Curley B. Owner, Psychiatrist Mental Health Care Used the software for: 2+ years ### "Great Tool For a Solo Practitioner" May 17, 2026 5.0 Its been a seamless way to upload reference material. Create Notes. Create Scheduling. PHQ9 is helpful. Pros Ease of use is really important. Designed for me and modifiable for my practice. Economical. Price was right. Cons Would be great to have an app for providers on a mobile phone. Mobile app is great for patients, but Review Source Response from Valant Medical Solutions June 24, 2026 Hi Curley! Thank you for this. It's great to hear that the scheduling, note-building, and PHQ-9 workflow are working well for you as a solo practitioner. We've noted the feedback on a provider mobile app and we appreciate you sharing it. Thanks for being a long-term partner KT Kerry T. PMHNP-BC Mental Health Care Used the software for: 1-2 years ### "Valant: Huge timesaver!" April 19, 2026 5.0 Fantastic! It's easy to learn how to use and there has only been one time that it wasn't working for a short amount of time. Pros I love how Valant is developed just for behavioral health. It is easy to use and I love the AI component! I love how I can see my patient's other medications and it gives me an estimated cost of their medications. I have saved a lot of time using Valant. Cons There isn't anything that I don't like but it is a little pricey so I would say that the price is the only downfall. Review Source Response from Valant Medical Solutions June 24, 2026 Hi Kerry! Thank you for sharing this. Knowing that Valant is saving you real time in your day, especially with AI Notes Assist, is great to hear. We appreciate you being part of the Valant community and we hope to keep making your days a little easier. MH Mark H. Mental Health Counselor Mental Health Care Used the software for: 6-12 months ### "An awesome behavioral health tool that facilitates overall workflow!" December 10, 2024 5.0 Implementation was not a difficult process. We got a lot of support and did not have any major issues besides maybe some scheduling concerns with trainers. We have been able to navigate the system and address things quickly and most everybody in the office is using the system to the full capacity. We have enjoyed continuous updates and improvements to the system and really appreciated some of the updates as they have facilitated workflow. We like the treatment plan update, customizable forms for intake and other things that have changed in the last little while. Pros It is easy to use and navigate. It definitely is catered to behavioral health professionals and that is easy to see. The implementation is not near as intense as what other programs might look like. Cons I do not like that it is advertised as customizable but the notes portion of it is not truly customizable. You should be able to create your own assessment and note just like the customizable intake paperwork packets etc. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Valant EHR Suite Support during implementation as well as being able to have a more personal interaction with somebody about questions and concerns. Recommendation from an office that we worked with. Review Source MD Michael D. Insurance Verification - Billing Specialist Mental Health Care Used the software for: 2+ years ### "Insurance Verification/ Billing Specialist " December 5, 2024 5.0 I have worked with Valant for the past 10 years and with the time i have spent using Valant, it very easy forward program to use. Some features are new and there are tutor videos or a document to show you now it works. I like Valant as an EMR software with functions of how Valant benefits. Pros Its a perfect EMR software for an ideal company with Behavioral heath or any medical company, it easy to navigate, user friendly. Cons Updates, When you input information that you can't remove patients off Valant they are kept in the system. Switched from [NueMD](https://www.capterra.com/p/72470/NueMD/) The program needed an upgrade and we needed something that will work better for the company and be better beneficial Review Source MD Mary D. Owner and Psychiatric Nurse Practitioner Mental Health Care Used the software for: 1-2 years ### "Great System. No Complaints. Love Valant." November 7, 2024 5.0 Overall great. Recommend to all my colleagues. Don't have any real negatives. Pros Like that has measures built in. Very smooth workflow. Like everything about to to be honest. Can get my charting done in a very reasonable amount of time. Cons Look forward to hearing more about AI tools! And how Valant will evolve with faxing features. Switched from [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) Need a new emr for a new business and needs to mental health specific. Review Source SC Shelby C. CEO Mental Health Care Used the software for: Less than 6 months ### "Awful EHR, STAY AWAY!" August 29, 2024 1.0 Overall, I had a horrible experience with Valant. I don’t think it could have gone any worse. Within 90 days of launch, I was aggressively looking for a new option. This means that my providers and clients had to change platforms again, after just changing over to Valant. The software is just so terrible and does not work the way it should. I don’t trust this company or anything they say. Please, stay away. Pros There is really nothing positive about Valant. It is a horrible software that rarely works correctly. They also like to lock users into a contract so that they cannot cancel, and they also like to hold patient health information/ PHI hostage so that it cannot be downloaded and moved to an EHR that actually works. Valant promises all kinds of things including telehealth, simple note taking, treatment planning, etc. However, in actuality, the platform looks like it was built in 1985, and never updated. Notes are not templated in a way that makes sense. If you need help, don’t bother calling their helpdesk- they are useless. Please save your time, money, and headache and find a software solution that actually works. Cons There is no assistance in data transfer to Valant, despite the outrageous price tag. They use intimidation and gross business tactics to try to lock you into a contract so that you are stuck paying for their awful service. For my practice of 80, this software simply does not have the capacity to work and run effectively for a practice this size. Perhaps it would work in solo practice, but certainly not for a group of any kind. The templates are awful and archaic, telehealth rarely works, new patient portal set up is an administrative nightmare (clients can request an appointment, but aren’t able to create a portal. What sense does that make), and clients are rarely able to pay their invoices. Valant sucks up cash and spits out so many problems. I would never recommend this software to anyone. Alternatives considered [TheraPlatform](https://www.capterra.com/p/203711/TheraPlatform/)[Tebra](https://www.capterra.com/p/129169/Tebra/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Valant EHR Suite The promise of effective practice management. Unfortunately, this promise was never delivered. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) I switched from SimplePractice hoping to improve practice management. However, this didn’t work because Valant functions rarely work. Review Source Response from Valant Medical Solutions September 11, 2024 Hi Shelby, We are disappointed to read about your dissatisfaction with Valant. We endeavor to provide every practice, of any size, with a positive experience and effective practice management. We are disappointed to read about your dissatisfaction with elements of the software, and we understand our team had difficulty getting ahold of you to assist in your training and implementation. We also understand there was difficulty connecting to settle your invoices. We do want to clarify that Valant does assist with data transfer into the system, and we do offer a free export upon cancellation. We are committed to providing the best service to all our customers, and wish you all the best. BM Belinda M. Owner Hospital & Health Care Used the software for: 2+ years ### "10 year user!" May 18, 2025 5.0 When I opened my practice, getting Valant was the single most important decision I made! Pros It enabled me to do everything around my practice effectively. I did not need an office manager because I had Valant. It was the hub of my practice! Everything I needed all in one spot! Cons No real cons. When I did have questions, they were addressed by the Valant team. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) Reason for choosing Valant EHR Suite Valant is behavioral health specific!!!! Review Source Response from Valant Medical Solutions June 4, 2025 Hi Belinda! Thank you so much for your continued partnership! We're really grateful for long-term Valant users like you. We appreciate your kind words. JK Jennifer K. Therapist Mental Health Care Used the software for: 2+ years ### "Easy to use and regularly updated." April 17, 2025 5.0 I have been using it since I began working with my current practice in 2019. I have never had any issues with the EHR system. It is easy to use and is regularly updated. Pros I have been using Valant since 2019. Easy to navigate. Ensures my clients' privacy. Highly recommended! Cons Nothing at all!! I have had no problems with Valant since I began using it in 2019. Review Source Response from Valant Medical Solutions May 12, 2025 Hi Jennifer, thank you for your kind words! We're grateful for your partnership and are glad to hear you're having a good time using Valant. NK Nicole K. Clinician Human Resources Used the software for: 2+ years ### "Good but could be better" February 7, 2025 4.0 Using this suite for over 5 years for scheduling and only recently using the treatment plan options Pros I enjoy scheduling and being able to document within the suite Cons I don't care for how the treatment plan is set-up. Minimal drop downs and minimal options. For instance, no options for relational challenges and when looking at depression the drop downs only cover a minimal number of options. I do like the customization, but it takes a lot of time and is not necessarily user friendly. Review Source GW Galadriel W. Clinical psychologist and business owner Mental Health Care Used the software for: 1-2 years ### "Best for practices for multiple types of providers" February 7, 2025 3.0 It was the first EHR that I used, so once I got used to the layout, it was ok to use. Pros Providers from therapists to psychiatrists and other medication management providers could use Valant EHR, which made it a cohesive system for clinics that have both types of providers. It offered a prescription management tab for the prescribers to use. Cons The layout was a bit difficult to work with. Review Source LT Lisa T. Therapist Mental Health Care Used the software for: 1-2 years ### "A good EHR " December 13, 2024 5.0 Pretty good, as I like the various options provided for adult and or child intake notes. Pros The calendar for scheduling clients and the ability to create macros. Also, when I call for assistance, the reps are super helpful! Cons It would be helpful if the treatment plans followed Jongsma's EBT plans Review Source SB Sandra B. Therapist Mental Health Care Used the software for: 1-2 years ### "Review of Valant EHR Suite" December 10, 2024 5.0 Easy navigation to learning and understanding the various abilities. Pros The ability to schedule reminder messages The Documentation Status Seeing upcoming appointments Cons Wish you can send reminders to 2 different cell numbers Review Source LY Lawrence Y. MD Mental Health Care Used the software for: 1-2 years ### "Would Highly Recommend" October 18, 2024 5.0 Valant support has been very responsive and helpful. Product of Valant has been great to use. Pros The ease of use for both providers and patient experience. Patient portal and communications with the patient. Very easy writing notes with Mobile Notes Cons E-Prescribing a complicated series with Dr. First could be better. Appointment Request approval feedback would be nice. Review Source BW Bilan W. Therapist Mental Health Care Used the software for: Less than 6 months ### "Satisfied customer " September 3, 2024 5.0 Easy to communicate with for assistance. Pros The ability to see when clients are checked in for appointments and to pre-document notes using the macros tab, increased productivity! Cons That I have to go into a note to "dismiss" the note instead of being able to just right client to delete it. Review Source TS Tracy S. Practice Billing Managet Mental Health Care Used the software for: 2+ years ### "Everything you need with ease of use" October 13, 2023 5.0 I can complete my work very quickly in a short amount of time each day. I do all the billing and insurance for a few clients in Valant and the ease of use of the system makes my job easy. Pros It’s so user friendly. Everything is at your fingertips with just a couple of clicks. You can move from Billing to Appointments to health records without having to search around. You don’t need a lot of training. Cons If you could move from one patient to the next without clicking in and out of patients tab would be helpful to me. Reason for choosing Valant EHR Suite The ease of use and cost.! Review Source HK Heather K. Nurse Practitioner Mental Health Care Used the software for: 2+ years ### "Best EMR/EHR I've used" October 12, 2023 4.0 I really like Valant, and I appreciate the company's openness to feedback. Pros Intuitive interface, easy to use templates, ability to customize forms/templates, how the scheduler/calendar is presented, and helpful customer support. Cons I wish there was a way to pull up a clients lab results (outside of opening the document faxed by the lab/doctor's office), and compare current/past labs. I think this would be extremely helpful, especially since clinicians often monitor labs in psychiatry and it is quite cumbersome to have to sift through all the clients documents to find the results from various points in time. I would also love to have a feature where the clinician can get a notification/reminder when it is time to have the client have their labs drawn again, as well as a notification to contact the client for the instances when the client was given a lab order but their results were not received. Review Source BS Brenda S. Co-Owner Mental Health Care Used the software for: 2+ years ### "Would recommend Valant for Mental Health" July 18, 2023 5.0 The reason we have stayed with Valant since 2016 is the ease of navigating the flow of the work. Documentation and the way it prints out in a professional manner is a plus, customer service - especially for billing - they go above and beyond to resolve issues/answer questions. Never make you feel inadequate. Appointment reminders have made a huge difference in reducing no shows. Pros Customer support is awesome. Usually the wait time to talk to a live person is short and usually the person answering the phone can resolve the issue without having to escalate it. The billing system takes time to understand how all pieces work together - but after practice and the assistance of customer support - it is user friendly, efficient use of my time. Cons The department that has the worst customer service is accounting for sure. They do not return voicemails and only respond to emails. However, some issues/questions are better resolved by a quick phone call vs. multiple emails back and forth. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.