# Valant EHR Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Valant EHR Suite the right Mental Health EHR solution for you? Explore 338 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews --- Valant EHR Suite 4.1 (338) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Valant EHR Suite Ease of use 4.1 Customer Service 4.1 ## Pros and Cons in Reviews LB Latoya B CEOHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Based on my experience with multiple EHR and billing suites, including other platforms, Valant stands out—particularly for TMS-based practices. While there are some opportunities to further enhance billing functionality, the overall ease of training, usability, and workflow efficiency is exceptional.“ January 15, 2026 KM Kristen M C.E.O., L.P.C.Mental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Updates create some issues occassionally so there is a need to submit tickets to Valant when this happens and once you enter a billing code and amount charged for a client it never changes so the billing professional has to manually edit this amount if billing amount changes for a billing code even if you change amount in the baseline info. “ June 24, 2025 LB Latoya B CEOHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Valant also provides strong implementation support for new practices and responsive ongoing help desk support, which adds significant value.“ January 15, 2026 SC Shelby C CEOMental Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “The templates are awful and archaic, telehealth rarely works, new patient portal set up is an administrative nightmare (clients can request an appointment, but aren’t able to create a portal.“ August 29, 2024 SG Stacy G Clinical PsychologistMental Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “The clarity within the sections and tabs are helpful, as well as the information being saved so that the same checkmakers or data does not have to be entered each week (like in Cerner).“ February 27, 2025 DF Dr. Yolonda F ClinicianMental Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “There is too much information on the display which becomes overwhelming to look at and fatigues the eyes after a while.“ December 4, 2025 DS Deana S Owner, TherapistMental Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “Our team likes the way it connects to billing and the client portal.“ May 9, 2026 AM Allison M M.D., CEOMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “The prescribing is redundant and requires opening up ten different windows to submit medications into the pharmacies.“ October 20, 2025 ## Showing most helpful reviews Showing 1-25 of 338 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shannon S. CEO Mental Health Care Used the software for: 6-12 months ### "Great Move to a new EHR" October 14, 2021 5.0 The reports are incredible. It also allows my staff to complete comprehensive notes in minutes rather than hours. Pros The customer service is incredible. The program is intuitive and able to handle multiple functions. With the onboarding staff you can customize the options to fit your practice needs. Cons Large learning curve but completely worth it. Alternatives considered [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing Valant EHR Suite The customer service and the ability to customize. Switched from [CounSol.com](https://www.capterra.com/p/124769/CounSol-com/) Med Management requirement Review Source Response from Valant Medical Solutions October 22, 2021 Thank you for taking the time to write a review, Shannon. We enjoy working with you and your practice! JW JILL W. Therapist Mental Health Care Used the software for: 2+ years ### "Quality Product " January 24, 2026 5.0 I have used a number of EHR and Valent has less issues than all of them. It is easier to use, learn, document and retrieve record from. Valant is always upgrading and improving its product and keeping up with current needs and demands. Pros Valant is easy to use, has good technical support and helpful for our practice in communicating. Valant provides us with a system that is accessible and user friendly. It has options for billing, client portals and messaging. Our clients seem to like it. Cons About one time a year we have a few days where it freezes up or is down for several hours. This has improved over time but all the EHR's have this kind of issue. It is accessible in and outside the practice. Switched from [Qualifacts Credible](https://www.capterra.com/p/267146/Credible/) Neither were easy to use, difficult to train staff on and not accessible to clients or our billing. Review Source Response from Valant Medical Solutions March 16, 2026 Hi Jill! Thank you for taking the time to write this review. We're so glad to hear that you're enjoying the EHR, and we're glad you are accessing it from within and outside your practice! That's the great thing about having a web-based platform. Thank you again for taking the time to write. DYF Dr. Yolonda F. Clinician Mental Health Care Used the software for: Less than 6 months ### "Terrible platform - Stay away! " December 4, 2025 1.0 Terrible! I would not recommend this platform to anyone! If it wasn't pushed on us by leadership I wouldn't even think to use it. Pros I don't...if I could give it zero stars I would. There is nothing about this platform that I like. It is only second to the worst platform I have used in my 30 years of practice. Cons This is not a user-friendly or intuitive platform. It takes six different clicks just to document a session, sign and lock the document. Treatment plan page will default to top of the page when entering goals, objectives and interventions which means you have to be very mindful of which you are working on and scroll down to the appropriate tab to enter information. Dashboard also defaults to original display so anytime you leave you have to reset your preferences all over again. There is too much information on the display which becomes overwhelming to look at and fatigues the eyes after a while. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Leadership decided to switch without getting feedback from providers. Review Source Response from Valant Medical Solutions January 7, 2026 Hi Dr. Yolanda, we're disappointed to hear this. We'd like to assist with the usability difficulties you're facing. Please reach out to our Support team by submitting a ticket here: https://valantsupport.zendesk.com/hc/en-us/requests/new so our team can provide training and record your feedback internally. Your experience is important to us, and we want to make sure all Valant users feel comfortable in the software. Thank you! RS Robert S. OWNER PSYCHIATRIST Medical Practice Used the software for: Less than 6 months ### "Long time user dissappointed. " January 30, 2026 4.0 Disappointing But I probably didn't understand enough about the EHR suit structure and if I had understood more I wouldn't have tried it Pros Had the possibility to improve efficiency of charting. Integrated with the existing platform forward looking Cons to little flexibility in structure of the note the notes easily became became over detailed, wordy risk of record containing to much private pt information Dictation option not included in the design Review Source Response from Valant Medical Solutions March 16, 2026 Hi Robert, we're so sorry to hear that Valant has fallen short of some of your expectations. We would love to provide 1-1 training for note structures and custom templates. Please reach out to our Support team so we can show you the functionality! We're here to assist any way we can. Thank you! KS Katy S. Co-Owner Mental Health Care Used the software for: 2+ years ### "Grateful I chose Valant" October 29, 2025 5.0 I do recommend Valant and glad I chose it for our rapidly growing practice. It's good for a small group and can grow with you. Pros Valant is intuitive to use and navigate through. Customer support is wonderful. Behavioral health focused and often adding new features that make it easier on the providers and clients. Cons It goes down and can be glitchy more often lately and this creates frustration on our team and takes our time to manage impact this has on clients. I wish it was easier to pay your bill....please implement Echeck. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[Alma SIS](https://www.capterra.com/p/133283/Alma/) Reason for choosing Valant EHR Suite Superior features for a growing practice. Switched from [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Started my own company and needed to find an EHR that was developed with focus on mental health and a company with quick growth. Review Source Response from Valant Medical Solutions November 3, 2025 Hi Katy, Thank you for your review! We're so glad to hear Valant is working for your rapidly growing practice. We've shared your suggestion for echeck functionality with our team to consider implementing. Please know we review each of these comments individually. Similarly, we track and immediately prioritize all reports of functionality issues, and apologize if you experienced the global Amazon Web Services outage in October, 2025. Valant is committed to supporting your practice and the important work you do in behavioral health! Thank you again for your partnership. NC Noelle C. Administrator Management Consulting Used the software for: 2+ years ### "Valant EMR for Medical Professionals" May 19, 2025 5.0 I have been using Valant for over ten years successfully for several practices. I have recommended it to my colleagues. Pros HIPAA, Security, debit/credit card processing, and portal. Also, the software engineers are available until 8pm EST, knowledgeable, and listen to suggestions for updates. Cons The learning curve was challenging for me at first, but worth the effort, since it forms another layer of security for management versus employees. Alternatives considered [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Reason for choosing Valant EHR Suite It was not cost effective for a single practitioner without insurance claim needs. Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Valant allows more control over medical billing. Review Source Response from Valant Medical Solutions June 4, 2025 Hi Noelle, thank you for taking the time to write! We're so glad to hear you're pleased with Valant and that you continue to recommend our software to other practices. We're here to support all behavioral health professionals. Thank you! CM Carmen M. COO Mental Health Care Used the software for: 1-2 years ### "“Best EHR”" November 26, 2025 5.0 Pros Very easy to manage, never have any problems. What I like the most is that is very easy to navigate .love it! Cons I like it all.. when I have questions, they answer fast.. very easy to manage and system never goes down. Switched from [AZZLY Rize](https://www.capterra.com/p/147005/AZZLY/) System went down a lot and took forever- to response Review Source Response from Valant Medical Solutions December 4, 2025 Hi Carmen! Thank you so much for taking the time to write this review. We're so glad to hear you're having a good time with Valant! We're here to support your practice and appreciate your partnership. SK Stacy K. Nurse Practitioner Mental Health Care Used the software for: 6-12 months ### "Easy and Streamlined" November 6, 2025 5.0 Really good and friends who use and like it. They all stay with it because it keeps on developing really well for Behavioral Health Pros Its individualized to me and my practice. Very easy and streamlined. I am a practicing Nurse Practitioner and it works for my industry Cons Little expensive. But we know that it's important to have features that work for presrcibers so worth the cost Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) needed a better system designed for my industry. Review Source Response from Valant Medical Solutions November 12, 2025 Hi Stacy! We're so glad you took the time to write this review, and that Valant has been working well for your practice! Thank you for your partnership. SG Stacy G. Clinical Psychologist Mental Health Care Used the software for: 1-2 years ### "Valant for Clinical Psych" February 27, 2025 5.0 This is my favorite of all the different EMR programs I've used. The clarity within the sections and tabs are helpful, as well as the information being saved so that the same checkmakers or data does not have to be entered each week (like in Cerner). Pros The ease of use with clear sections for documentation. I also really like how information is carried over between notes which helps track what has happened in previous sessions. I also like how the group notes are distributed and it's helpful to be able to save and edit macros. Cons I wish I could remove tabs that are not needed in my typical note template and have options to "personalize" my notes, like saving certain subheadings within a template. Review Source Response from Valant Medical Solutions May 12, 2025 Hi Stacy, thank you for taking the time to write! We appreciate your comments and are glad to hear you're enjoying the documentation features within Valant. RC Robert C. Owner, provider Mental Health Care Used the software for: 1-2 years ### "CASI counseling" February 11, 2025 5.0 Very positive. Good support and follow through Pros Logic of the system and the comprehensiveness of the system are among my positives for Valent. Cons Another new thing I had to learn.....blah blah blah Switched from [Practice Pro](https://www.capterra.com/p/115871/PT-Practice-Pro/) Discontinued support and became cumbersome. No longer supported our product and it became time to evolve to the cloud Review Source Response from Valant Medical Solutions May 12, 2025 Hi Robert, thank you for taking the time to write! We're glad to hear you're having a good time using Valant and that you find it logical and comprehensive. We appreciate your partnership! JH Josh H. Director Mental Health Care Used the software for: 6-12 months ### "Decent but not the best" April 25, 2025 3.0 Ok. Not enough customization and functionality Pros Simple overview and flow. Decent RCM module and reports Cons Not easy to navigate. Everyone has access o everyone’s patients. Switched from [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Needed to lock our financial periods for accounting and reporting purposes Review Source Response from Valant Medical Solutions May 12, 2025 Hi Josh, thank you for your comments. We appreciate your honesty and have shared your thoughts internally with our team. Please know we read each review individually and we're always grateful for feedback so we can address any concerns. MD Mary D. Owner and Psychiatric Nurse Practitioner Mental Health Care Used the software for: 1-2 years ### "Great System. No Complaints. Love Valant." November 7, 2024 5.0 Overall great. Recommend to all my colleagues. Don't have any real negatives. Pros Like that has measures built in. Very smooth workflow. Like everything about to to be honest. Can get my charting done in a very reasonable amount of time. Cons Look forward to hearing more about AI tools! And how Valant will evolve with faxing features. Switched from [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) Need a new emr for a new business and needs to mental health specific. Review Source FM Frank M. Psychotherapist Mental Health Care Used the software for: 2+ years ### "The Valant experience " June 14, 2024 5.0 I enjoy it. You always add a new features and making it more powerful. Technical support is great Pros Functionality, ease of use, comprehensiveness Cons Clients sometimes have trouble logging onto telehealth Switched from [ICANotes](https://www.capterra.com/p/17102/ICANotes/) Old technology and too much downtime. In the end, it became very frustrating to use Review Source BM Belinda M. Owner Hospital & Health Care Used the software for: 2+ years ### "10 year user!" May 18, 2025 5.0 When I opened my practice, getting Valant was the single most important decision I made! Pros It enabled me to do everything around my practice effectively. I did not need an office manager because I had Valant. It was the hub of my practice! Everything I needed all in one spot! Cons No real cons. When I did have questions, they were addressed by the Valant team. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) Reason for choosing Valant EHR Suite Valant is behavioral health specific!!!! Review Source Response from Valant Medical Solutions June 4, 2025 Hi Belinda! Thank you so much for your continued partnership! We're really grateful for long-term Valant users like you. We appreciate your kind words. JK Jennifer K. Therapist Mental Health Care Used the software for: 2+ years ### "Easy to use and regularly updated." April 17, 2025 5.0 I have been using it since I began working with my current practice in 2019. I have never had any issues with the EHR system. It is easy to use and is regularly updated. Pros I have been using Valant since 2019. Easy to navigate. Ensures my clients' privacy. Highly recommended! Cons Nothing at all!! I have had no problems with Valant since I began using it in 2019. Review Source Response from Valant Medical Solutions May 12, 2025 Hi Jennifer, thank you for your kind words! We're grateful for your partnership and are glad to hear you're having a good time using Valant. DL Donnie L. Front Office Coordinator Mental Health Care Used the software for: 1-2 years ### "Valant Software is Excellent" February 26, 2025 5.0 Excellent. Very user friendly and the behind the scenes team is incredibly friendly, helpful and knowledgeable. Pros Scheduling software, client (patient) portal is intuitive, easy to understand and learn, navigate. Cons Certain areas I wish were a bit more customizable. I think the overall design could use more colors (a bit drab, screens don't "pop") Switched from [AMDIS](https://www.capterra.com/p/229953/AM-DIS/) Something more user friendly and affordable Review Source Response from Valant Medical Solutions May 12, 2025 Hi Donnie, we're grateful you took the time to write and are so glad to hear you're having a good time with Valant! We appreciate your feedback. KLS Kari Lyn S. LMFT Health, Wellness and Fitness Used the software for: 2+ years ### "Awesome platform: Some ideas" December 10, 2024 5.0 I have worked with other platforms and Valant is by far the best. Pros I love that you have spell check finally!!!! Everything is very well connected. I like that things repopulate. Overall I would recommend it over other sights. Cons Treatment plan. I can't figure it out, takes a lot of time. Some of the features would be nice like reminder, etc, however figuring it out it is too much work. I wish there was an option for a genogram. Or possibly be able to write on a touch screen. and save the doc. Now it has to be scanned and uploaded, which is fine, but takes more time. How about have we can specifically upload to have access to then we can write on them on the computer, like unique assessments or forms I fill out for clients. Review Source SG Shimon G. Clinician Health, Wellness and Fitness Used the software for: 1-2 years ### "Happy Camper" February 11, 2025 5.0 It's a great platform that makes a seamless expereince. Pros It's so clear and easy to use the tabs make it structured so I don't forget anything Cons I wish there would be a app for the providers Review Source Response from Valant Medical Solutions May 12, 2025 Hi Shimon, we're glad to hear you're a happy camper! Thank you for taking the time to write and for your partnership. LT Lisa T. Therapist Mental Health Care Used the software for: 1-2 years ### "A good EHR " December 13, 2024 5.0 Pretty good, as I like the various options provided for adult and or child intake notes. Pros The calendar for scheduling clients and the ability to create macros. Also, when I call for assistance, the reps are super helpful! Cons It would be helpful if the treatment plans followed Jongsma's EBT plans Review Source EB Elaine B. Counselor Mental Health Care Used the software for: 1-2 years ### "User-friendly" December 13, 2024 5.0 I have used a few different EHR‘s and Valant seems to be one of the better ones. Fairly well organized, user-friendly. Pros The how to videos are very helpful and then the portal is basically user-friendly and does not take that long to learn Cons The review and updates for the treatment plans can be a bit confusing. It appears to have too many moving parts. Review Source SA Solomon A. PMHNP Hospital & Health Care Used the software for: 1-2 years ### "Solomon's review" September 3, 2024 5.0 My overall experience with the Valant EHR Suite has been very positive. One of the standout features for me is how easily I can access patient information. The system is user-friendly and allows me to quickly retrieve critical details about my patients, whether it's their medical history, treatment plans, or previous notes. This ease of access enhances my efficiency and ensures that I can provide timely and informed care to my patients. The streamlined workflow and intuitive interface have made a significant difference in my day-to-day practice. Pros I really appreciate how Valant streamlines my workflow as a psychiatric nurse practitioner. The system's ease of access and intuitive design make it incredibly simple to retrieve patient information quickly, which is essential in a busy practice. Whether I need to review a patient’s history, update their treatment plan, or check on past appointments, everything is just a few clicks away. This efficiency not only saves me time but also allows me to focus more on providing quality care to my patients. Cons What I liked least about the Valant EHR Suite is that while the system is generally efficient, there are occasional challenges with customization options. Sometimes, I find that the templates and forms are not as flexible as I would like, which can make it difficult to tailor them to the specific needs of my practice. Additionally, the system can occasionally feel a bit sluggish when navigating through more complex patient records or during peak usage times. While these issues don't overshadow the overall benefits, they do present areas where the system could improve. Review Source DL Dayna L. Child, Adolescent, Adult Psychiatrist Medical Practice Used the software for: 6-12 months ### "I had a great experience" October 16, 2024 5.0 Overall, I have had a very positive experience. Easy! Great communication with the team. There are great resources online that give you guidance (articles, videos, etc). I have reached out for help and everyone on the phone was very helpful. It has been easy to get my private practice up and running. Pros \- easy to use - secure messaging - easy billing Cons No major concerns on my end honestly. Initially, I would need some guidance here and there. The team was very helpful when I reached out. Review Source BW Bilan W. Therapist Mental Health Care Used the software for: Less than 6 months ### "Satisfied customer " September 3, 2024 5.0 Easy to communicate with for assistance. Pros The ability to see when clients are checked in for appointments and to pre-document notes using the macros tab, increased productivity! Cons That I have to go into a note to "dismiss" the note instead of being able to just right client to delete it. Review Source KH KIMBERLY H. Licensed Professional Counselor Mental Health Care Used the software for: 1-2 years ### "I love Valant" June 19, 2024 5.0 Great experience and very happy that I choose this program to go with. Pros This is an extremely easy to use EHR suite that has made starting a private practice extremely easy. The formats for treatment plans, intakes and progress notes ensure I will be in compliance with insurances. Cons Customer service now does not respond as quickly as they used to. Review Source DP Deborah P. Office mngr Hospital & Health Care Used the software for: 2+ years ### "Using valent for mental health services" October 17, 2023 5.0 Overall, I would have to say that I would suggest valent to other mental health providers. They won’t be disappointed. Pros Scheduling, claims denials, and ERA’s are items that stand out above, and beyond any other system I have used Cons The only downfall I feel is the client portal. A lot of clients have trouble getting onto the portal because it is not supported by many browsers. And a lot of clients use their phone. Reason for choosing Valant EHR Suite Valent was suited for our practice under mental health services. Their claims management, ERA’s, scheduling, and documentation where exactly what we were looking for. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.