# Page 3 | Valant EHR Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Valant EHR Suite the right Mental Health solution for you? Explore 333 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews --- Valant EHR Suite 4.1 (333) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Valant EHR Suite ## Showing most helpful reviews Showing 51-75 of 333 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DRD Dr. Rashesh D. Psychiatrist Health, Wellness and Fitness Used the software for: 2+ years ### "Valant EHR review " October 2, 2024 4.0 overall experience is OK but could be better. Glad someone is asking for feedback and I have provided everytime at the booth at conferences Please look into other EHR and integrate/ personalize notes Last about 2 yrs or so valant is trying to improve compared to first 5 yrs I had used which is good. Pros Arguably one of the best EHR for behavioral health I am using for the last 8 yrs Cons 1) No ability to personalize the notes templates for intake / progress notes 2) Adding any measure to a note goes on the top even above Chief complaint or HPI 3) Suicide risk factors, protective factors and prevention plans should be looked at carefully and edited 4) integrate labs into EHR through quest/ lab corp and automatically added 5) Not top notch UX/UI 6) quite often down and issues with valant and occasionally drfirst. More issues with Valant 7) my staff have noticed no prompt service for customer care, takes a bit more time Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Qualifacts CareLogic](https://www.capterra.com/p/267145/CareLogic-Enterprise/)[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Reason for choosing Valant EHR Suite recommended by a colleague and talking to valant booth Review Source DL Deann L. Owner and Psychiatric Mental Health Practitioner Mental Health Care Used the software for: 2+ years ### "7 Years Using Valant - Will Never Consider another EMR" November 8, 2024 5.0 Excellent and I will and do recommend Valant to others. Pros I like the HIPAA compliance. I feel very safe using Valant. I like how streamlined the charting is. Prescribing is very easy with Dr. First. Love the measures that are included in Valant. Great for New Providers. I Recommend Valant to many. Met with Micah at NEI - very helpful in generating a clinical template that meets my practice needs. Have called support and they're clearly familiar with Behavioral Healthcare and that makes a difference as they understand our world. Cons Valant comes out with a lot of new features. And that's on me to understand new features and make the time to best take advantage Review Source MD Mary D. Owner and Psychiatric Nurse Practitioner Mental Health Care Used the software for: 1-2 years ### "Great System. No Complaints. Love Valant." November 7, 2024 5.0 Overall great. Recommend to all my colleagues. Don't have any real negatives. Pros Like that has measures built in. Very smooth workflow. Like everything about to to be honest. Can get my charting done in a very reasonable amount of time. Cons Look forward to hearing more about AI tools! And how Valant will evolve with faxing features. Switched from [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) Need a new emr for a new business and needs to mental health specific. Review Source SC Shelby C. CEO Mental Health Care Used the software for: Less than 6 months ### "Awful EHR, STAY AWAY!" August 29, 2024 1.0 Overall, I had a horrible experience with Valant. I don’t think it could have gone any worse. Within 90 days of launch, I was aggressively looking for a new option. This means that my providers and clients had to change platforms again, after just changing over to Valant. The software is just so terrible and does not work the way it should. I don’t trust this company or anything they say. Please, stay away. Pros There is really nothing positive about Valant. It is a horrible software that rarely works correctly. They also like to lock users into a contract so that they cannot cancel, and they also like to hold patient health information/ PHI hostage so that it cannot be downloaded and moved to an EHR that actually works. Valant promises all kinds of things including telehealth, simple note taking, treatment planning, etc. However, in actuality, the platform looks like it was built in 1985, and never updated. Notes are not templated in a way that makes sense. If you need help, don’t bother calling their helpdesk- they are useless. Please save your time, money, and headache and find a software solution that actually works. Cons There is no assistance in data transfer to Valant, despite the outrageous price tag. They use intimidation and gross business tactics to try to lock you into a contract so that you are stuck paying for their awful service. For my practice of 80, this software simply does not have the capacity to work and run effectively for a practice this size. Perhaps it would work in solo practice, but certainly not for a group of any kind. The templates are awful and archaic, telehealth rarely works, new patient portal set up is an administrative nightmare (clients can request an appointment, but aren’t able to create a portal. What sense does that make), and clients are rarely able to pay their invoices. Valant sucks up cash and spits out so many problems. I would never recommend this software to anyone. Alternatives considered [TheraPlatform](https://www.capterra.com/p/203711/TheraPlatform/)[Tebra](https://www.capterra.com/p/129169/Tebra/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Valant EHR Suite The promise of effective practice management. Unfortunately, this promise was never delivered. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) I switched from SimplePractice hoping to improve practice management. However, this didn’t work because Valant functions rarely work. Review Source Response from Valant Medical Solutions September 11, 2024 Hi Shelby, We are disappointed to read about your dissatisfaction with Valant. We endeavor to provide every practice, of any size, with a positive experience and effective practice management. We are disappointed to read about your dissatisfaction with elements of the software, and we understand our team had difficulty getting ahold of you to assist in your training and implementation. We also understand there was difficulty connecting to settle your invoices. We do want to clarify that Valant does assist with data transfer into the system, and we do offer a free export upon cancellation. We are committed to providing the best service to all our customers, and wish you all the best. MC Morgan C. Therapist Mental Health Care Used the software for: 6-12 months ### "Customizability!" January 30, 2025 4.0 I enjoy the platform compared to others I've utilized, such as eRecord, Apricot, and ClinicTracker. Pros Customizability of Macros, paperwork, etc. Cons Lacking a pop-up system or alarm system when paperwork is overdue. Review Source SG Shimon G. Clinician Health, Wellness and Fitness Used the software for: 1-2 years ### "Happy Camper" February 11, 2025 5.0 It's a great platform that makes a seamless expereince. Pros It's so clear and easy to use the tabs make it structured so I don't forget anything Cons I wish there would be a app for the providers Review Source Response from Valant Medical Solutions May 12, 2025 Hi Shimon, we're glad to hear you're a happy camper! Thank you for taking the time to write and for your partnership. LT Lisa T. Therapist Mental Health Care Used the software for: 1-2 years ### "A good EHR " December 13, 2024 5.0 Pretty good, as I like the various options provided for adult and or child intake notes. Pros The calendar for scheduling clients and the ability to create macros. Also, when I call for assistance, the reps are super helpful! Cons It would be helpful if the treatment plans followed Jongsma's EBT plans Review Source CM Carey M. Owner, President, CEO, and LPC Mental Health Care Used the software for: 6-12 months ### "Valant Year in Review" December 5, 2024 4.0 Overall, I think it is a good software program for the cost incurred. I don't like that I can't decrease the number of valid users during the reporting year. As such, I paid an extra $120 per month for a provider that left the group for an additional six months. Pros Ease of use for documentation, ability to keep Practice Management and EHR within one system, cost Cons System reports are difficult to navigate and difficult to gain information I need Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Valant EHR Suite Integrative functioning, cost, ability to mainstream processes Review Source SB Sandra B. Therapist Mental Health Care Used the software for: 1-2 years ### "Review of Valant EHR Suite" December 10, 2024 5.0 Easy navigation to learning and understanding the various abilities. Pros The ability to schedule reminder messages The Documentation Status Seeing upcoming appointments Cons Wish you can send reminders to 2 different cell numbers Review Source LY Lawrence Y. MD Mental Health Care Used the software for: 1-2 years ### "Would Highly Recommend" October 18, 2024 5.0 Valant support has been very responsive and helpful. Product of Valant has been great to use. Pros The ease of use for both providers and patient experience. Patient portal and communications with the patient. Very easy writing notes with Mobile Notes Cons E-Prescribing a complicated series with Dr. First could be better. Appointment Request approval feedback would be nice. Review Source RT Richard T. Counselor Mental Health Care Used the software for: 1-2 years ### "VALANT IS GREAT" August 29, 2024 4.0 I have had a very good overall experience. I would like my dashboard to show all my custom information. Such a button for accessing my personal Treatment plan information. And a quick macro button on dashboard to show my entire case load. Pros The ability to change dates and flexibility to move between tabs. Also, the copy pasting functions. Cons When treatment plans are closed and by another provider and no way to unlock and complete a step to be able to open new plan. I have a case still like this. Review Source DK Danielle K. Psychiatric Mental Health Nurse Practitioner Hospital & Health Care Used the software for: Less than 6 months ### "Used Therapy Notes, Avatary, Cerner and Epic. Valant is the best." November 8, 2024 5.0 Positive. Positive. Positive. Good system for Mental Health Providers. Met with \[sensitive content hidden\] and his team at NEI conference - the workers at Valant have deep knowledge of mental health and it shows. Pros Adult Symptom Screener, Outcome Measures and Clinical History Form Save me Significant Amounts of Time. Can do my job better and not have to ask the questions in session because i have the answers prior to the session and can delve deeper into the biopsychosocial aspects of my patient Cons I'm not super tech savvy. In general computers are just hard for me. Review Source jF jaclyn F. clinician Health, Wellness and Fitness Used the software for: 2+ years ### "Still enjoying Valant." December 24, 2025 5.0 I’ve use this program for a long time and I found it to be perfectly suited for my needs. It is quick intuitive and encompasses a lot. Pros I haven’t using this AHR for approximately two years now and I have had no problem with it. It can handle a lot of information and is easy to use. Cons The program offer so much that it takes some time to understand all that offers and how to access these things, such as treatment plan interventions. Review Source Response from Valant Medical Solutions January 7, 2026 Thank you, Jaclyn! We appreciate you taking the time to write this review and we're so glad to hear you're having a good time with Valant! We appreciate your partnership. BW Bilan W. Therapist Mental Health Care Used the software for: Less than 6 months ### "Satisfied customer " September 3, 2024 5.0 Easy to communicate with for assistance. Pros The ability to see when clients are checked in for appointments and to pre-document notes using the macros tab, increased productivity! Cons That I have to go into a note to "dismiss" the note instead of being able to just right client to delete it. Review Source BK Beverly K. Community Rehabilitation Specialist Mental Health Care Used the software for: 2+ years ### "Valant review" March 20, 2024 4.0 Overall, I like the system. However, it is difficult to use when there is something faulty within the system. But, the Valant team works hard at getting the site up and running in a timely manner. THANK YOU! Pros Easy to maneuver through the system. I like the 'reoccurring' option. This makes scheduling easier. Cons There seems to be updates and breakdowns within the system often. Review Source FM Frank M. Psychotherapist Mental Health Care Used the software for: 2+ years ### "The Valant experience " June 14, 2024 5.0 I enjoy it. You always add a new features and making it more powerful. Technical support is great Pros Functionality, ease of use, comprehensiveness Cons Clients sometimes have trouble logging onto telehealth Switched from [ICANotes](https://www.capterra.com/p/17102/ICANotes/) Old technology and too much downtime. In the end, it became very frustrating to use Review Source KH KIMBERLY H. Licensed Professional Counselor Mental Health Care Used the software for: 1-2 years ### "I love Valant" June 19, 2024 5.0 Great experience and very happy that I choose this program to go with. Pros This is an extremely easy to use EHR suite that has made starting a private practice extremely easy. The formats for treatment plans, intakes and progress notes ensure I will be in compliance with insurances. Cons Customer service now does not respond as quickly as they used to. Review Source NK Nigel K. Owner Operator Hospital & Health Care Used the software for: 6-12 months ### "Expensive and outdated but with great customer support" March 1, 2024 2.0 n summary, high price, tired appearance and clunky performance. For a solo, cash only practice, I would suggest Simple Practice is a cheaper and comparable (often better) alternative. For prescribers - sign up for an independent e prescribing account, 600-800 per year depending on the platform. If you have a group practice and are looking to track insurance integration, this is probably Valant’s strength but if this is your primary aim, there are better alternatives on the market. Charging fees for services which are “Standard” on other platforms adds to the bloated cost. That being said, the customer service was excellent. My questions were answered by email and phone relatively quickly and I cannot thank them enough. Pros \- Calendar - scheduling/billing/notes accessed all from one screen. - Integrated CC processing. Third party processor (Elavon) provides details statements for easy bookkeeping. -Easy to submit insurance claims (albeit only after a protracted setup process with Change Healthcare) - Insurance ERA integration (not perfect - for example UHC has many subsidiaries and it requires registering each once with Change Healthcare for the ERAs to appear in Valant. This is a hugely time consuming process and I never managed to get all my payers correctly registered.) - Reliable. Minimal downtime. Support is very accessible. - Pt statements are simple and clear and superbills have been consistently accepted by payors without any issue - Able to integrate multiple providers and multiple locations. Effective for tracking insurance reimbursement from multiple payers across multiple locations. This is Valet’s key strength. Cons \- Looks and handles like Windows Vista. Clunky and outdated. Functions are often behind multiple drop-down menus and not always intuitively bundled together.. However, it functions well enough once learnt. - Significant learning curve, particularly in understanding the billing/accounting aspects. Educational videos are detailed but incredibly dry and time consuming to work through - Integrated CC processor is expensive! An additional $2-3 per visit billed quickly adds up and is a high price to pay for convenience. - No personalization of notes/documents beyond the provided templates, many of which are outdated and redundant. There is the option to add a blank tab and use a third party software like text expander to add in templates that way. - Esignitaure for documents is an additional fee. This quickly became prohibitively expensive. I returned to using third party options such as DocuSign and Adobe Sign, both of which were cheaper. Note that this function is free with Simple Practice which is over 60% cheaper! - Note writer is tabbed, awkward and clunky. Unable to scroll through the note as a whole. Option to add Macro is outdated. I used TextExpander as it was faster, despite additional expense - The patient portal is unreliable. I had patients complain about being redirected to a portal for another practice, for example. This raised other concerns about data security and HIPAA. - Note writing tool is difficult to customize and cumbersome to operate. Notes are difficult to customize and the available options are often outdated and include multiple redundant options. - Templates were clunky and awkward to customize. The tabbed interface is cumbersome and outdated. The templates are very click heavy with a lot of redundant information and the notes generated are often bloated which makes reviewing far more labor intensive and time consuming than it needs to be. The notes are generated only as pdf files which makes searching through past documents a painful process of downloading each note in turn or downloading the whole lot, every time you need to check the plan form the last visit or the labs from two visits ago… - “Integrated” prescribing is actually a link-out to Rcopia. Cannot navigate back and forth between prescribing window and pt notes. Be aware that a standalone DrFirst account costs approximately $650 per year and the standalone experience is identical. There is no benefit of using the software “through” Valant and it is inaccurate to describe it as “integrated”. It isn’t. - Mobile app is an HTML throwback that made me nostalgic for college. Limited functionality makes it practically unusable. -Notes are turned in to pdf files on signing which makes searching or quickly reading past notes very difficult. Open each pdf individually rather than scrolling through text in the window. - Very expensive. Double the cost of some competitors. $300 + per provider plus additional costs for Rcopia and additional costs for electronic document handling and costs for patient reminders. All becomes very expensive very quickly. Unless I were filing a significant number of insurance claims or managing insurance claims across multiple locations and providers, it is hard to justify the high price tag. Even so, there are cheaper alternatives. Simple Practice has comparable functionality and is a third of the price. Even accounting for a third party e prescribing service. Patient age - this sounds minor but grows to become a major annoyance. The patients’ age is only displayed on the patient record screen so when not writing or prescribing, it involves clicking through another couple of screens in a new tab. It doesn’t sound much but, believe me, these wasted seconds add up over time and grow to become a major annoyance. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Valant EHR Suite I was sold on the insurance processing capabilities and the mental health tailored aspects of the software Review Source AM Amelia M. Clinic Director Mental Health Care Used the software for: 6-12 months ### "Valant Review from AGMc" March 18, 2024 4.0 Valant has been glitchy since we started using it as a practice. Granted, it has improved over the course of the past year, but I would have preferred that the glitches have been worked through ahead of our use of it instead of our practice being "the guinea pig" for it. Customer support has been pretty good about responding to tickets and offering assistance, but it is still frustrating when the response that I get is the tech team hasn't been able to duplicate the issue and to reach back out when it happens again. Pros Schedule building is easy and looking into client charts is easy. Cons There are too many tabs in the therapy progress notes that don't apply to therapists using the platform. The intake document is too long and clients don't want to complete it, which means therapists are going into intakes with no client history, no understanding about why the client is coming for therapy, and having to gather all of that information in one hour. I dislike that Valant automatically takes you to a different screen when you click from, say Dashboard to Scheduler, instead of just opening a new window. The treatment plan tool is too involved and most therapists on my team don't want to use it. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Valant is what our parent company wanted us to switch to. Review Source DP Deborah P. Office mngr Hospital & Health Care Used the software for: 2+ years ### "Using valent for mental health services" October 17, 2023 5.0 Overall, I would have to say that I would suggest valent to other mental health providers. They won’t be disappointed. Pros Scheduling, claims denials, and ERA’s are items that stand out above, and beyond any other system I have used Cons The only downfall I feel is the client portal. A lot of clients have trouble getting onto the portal because it is not supported by many browsers. And a lot of clients use their phone. Reason for choosing Valant EHR Suite Valent was suited for our practice under mental health services. Their claims management, ERA’s, scheduling, and documentation where exactly what we were looking for. Review Source ST Sheryl T. LPN Mental Health Care Used the software for: 1-2 years ### "Reviewing Valant from the Nurse" October 17, 2023 5.0 My overall experience with Valant has been very positive I believe. It has been fairly easy to navigate and find and access what I need to do my job. That said it has made my job a whole lot easier and less stressful than having to deal with , say Epic, which took me a good 2 months to learn to navigate . I feel I can do my job more efficiently when I can access what I need in less time. Pros Valant has been the easiest EHR for me to use in navigating as a nurse. It is easy to pend medications for Providers to sign off on, easy to put notes in a chart when patients call. I find most aspects very user friendly and enjoy sending PA's from the Dashboard also instead of going to Cover My Med's. Cons The thing I like least about Valant would be the difficulty in selection of Pharmacy's in Rcopia at times. That can be a real pain. Switched from [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) Because I changed jobs, went from working with a Pediatric Group to a Psychiatric group. Review Source MR Meghan R. Director of patient relations Mental Health Care Used the software for: 2+ years ### "We love Valant!" October 12, 2023 5.0 We love the secure message feature. Another feature we rely on are the automated appointment reminders. Our patients heavily rely on them too. Pros This is a very user friendly platform. I'm not the most computer savvy person, and the knowledge base is a fantastic resource if I ever need a refresher on how to do anything. Valant is always coming out with upgrades and new features that continue to effectively help with time saving, patient relations etc. Cons The hold times to get through to someone over the phone for help can be quite long. Fortunately, a lot of information can be found in the knowledge base, but sometimes you need to speak to an agent and the hold times can be excessive. Alternatives considered [ICANotes](https://www.capterra.com/p/17102/ICANotes/)[NEXUS](https://www.capterra.com/p/198135/NEXUS/) Reason for choosing Valant EHR Suite Valant seemed to be the overall no brainer. I'm very happy we decided to go with Valant. Our staff is all happy with the decision to go with Valant. Review Source JG Jeremy G. Therapist Mental Health Care Used the software for: 2+ years ### "Great EHR for Mental health/Substance use therapist" October 12, 2023 4.0 Great. Works like it should 99% of the time and I only have one problem with it and that problem is not that big of a deal to me. I would recommend highly for mental health/substance use therapist note, documentation and scheduling. Pros Easy to use for the most part and well organized. Easy to find what I need and works as intended with a high reliability. Cons I only really have only one con to report about Valant and that is when using the templated notes from last on one, just one, of our templates, we use several templates, does not always pull the last information correctly, we make a template in Word unique to our office and Valant uploads it to their EHR. Not a hugh problem and I would still recommend Valant 10/10 as this is not anything more than a minor inconvience. Review Source SE Sergio E. Chief Financial Officer/Operations Manager Mental Health Care Used the software for: 2+ years ### "Really Good EHR System. " October 19, 2023 4.0 Overall we feel satisfied with the system. There things we still hope could be automated. But, over time we would be able to tell if that is something that can be provided. Pros A lot of the features that Valant provides are essential for our business. We are happy with the constant updates and ongoing evolution of the software. It has improved dramatically since we started using this system 5 years ago. Cons Initially there were features that were not available which now are. The evolution of the system has been quite positive. Reason for choosing Valant EHR Suite It was the system that one of our colleagues was using. So we went with their recommendation. Review Source VD Vanessa D. Mental Health Counselor Mental Health Care Used the software for: 2+ years ### "Updates Often" July 13, 2023 4.0 Pros The scheduling and document options are great for keeping all records virtual. Cons When there are updates, be sure to login to the system earlier than when you need it. Most likely, your computer will have to adjust to any/all updates made; there will also be bugs not yet worked out of the system, and you'll have to navigate those on your own until the bugs are fixed. Customer service is great about answering questions though. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.