# Page 6 | Valant EHR Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Valant EHR Suite the right Mental Health solution for you? Explore 333 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews --- Valant EHR Suite 4.1 (333) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Valant EHR Suite ## Showing most helpful reviews Showing 126-150 of 333 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MS Mary S. Clinical Psychologist Mental Health Care Used the software for: 1-2 years ### "The Good, The Bad and The Ugly of Using Valant" October 16, 2023 4.0 Pros Having easy access to the suite on a 24/7 basis is great. The cite is rarely down. Cons The interface between Change Health Care and Valant has been most disappointing; taking months to resolve this issue has resulted in 3 months of denied claims for multiple clients that now requires an appeal process. Review Source JG JEANNE G. Consultant Accounting Used the software for: 2+ years ### "Exceptional Software and Exceptional Performance " November 7, 2019 5.0 I have recommend Valant to all of my group practices because I know it will help them to be more lucrative and minimize hours worked by staff. I am very satisfied with Valant. Pros What I like most about the software is the way I can fluidly maneuver through the screens with ease and that I can have multiple tabs up at the same time. Cons I don't necessarily have a con but it would be great to integrate Telehealth Services capabilities within the software. Review Source Response from Valant Medical Solutions November 8, 2019 Hi Jeanne! Thank you for leaving a review. We are pleased to hear about the ease of use! EL Elizabeth L. Director of Operations Mental Health Care Used the software for: 2+ years ### "Easy to use and customizable to your practice" January 8, 2020 5.0 Pros The Valant software is easy to use for our administrative staff, psychologists, and psychiatrists. As a behavioral health software, it allows our practice to run smoothly and efficiently. Valant allows our practice to set up clients, manage client medical records, bill clients and insurance companies, process insurance EOB's, customize note templates that are tailored to our practice, create reports (patient aging, insurance aging, productivity, charges, client lists, etc.), an online portal system for statements, etc. From the scheduler tool, there is an option to provide appointment reminder calls, emails, and/or texts which our clients find very helpful. The support team is also excellent. They are quick to respond, very knowledgeable, and helpful. Our practice is also able to send out outcomes monitoring to our clients on a frequent basis, which allows our clinicians to easily track client progress. Cons Valant currently uses Silverlight for their software, but they are working on changing this very soon so our office won't be limited to specific web browsers. Review Source Andrea T. Therapist & Owner Mental Health Care Used the software for: 2+ years ### "TERRIBLE CUSTOMER SERVICE " September 7, 2018 3.0 We have had problems with getting any customer service and help with technical issues. They have told us for at least 2 years that an upgrade was coming to the system so we did not change after the first year because we were holding out, but now it has been too long and we are seeking a new provider. Pros Ease of use with scheduling and documenting Cons If you ever want to add a user, make changes, have questions for support they take weeks to respond and typically do not resolve your issue. We have had problems with the e-prescribe since day one (3 years ago) and it has yet to be resolved. We have also been told since day one that they were upgrading the system soon so that other features like payment online could be taken and we are still waiting on this. Review Source VR Verified Reviewer CEO, Owner Mental Health Care Used the software for: 6-12 months ### "Unduly burdensome, lacking need documentation" March 29, 2022 3.0 I cannot be done with it soon enough Pros Easy for revenue management. Cons The clinical forms are unwieldy, lack logical flow and structure of information and the treatment plan goals and objectives do not pull into the progress notes. It is nearly impossible to figure out documenting a telephone call. There is no termination/discharge note. To add information to sections of notes, you must click between tabs. Overall for clinical documentation, it is subpar. It does not meet the requirements of my state's department of human services guidelines. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) To increase features for clients, particularly clearly readable invoices and the ability to message securely. Review Source SR Stephannie R. LPC Mental Health Care Used the software for: 2+ years ### "Valant Will Work For You" March 4, 2024 4.0 I have had some challenges since the beginning using Valant. It seems the IT people have been working on fixing several of these issues over the years. So my experience has improved over time. Pros Valant is pretty easy to use and navigate. I appreciate that Valant is always making updates or fixes to common issues. Cons What I like least is the lack of enough information provided about scoring some assessments available in the HELP section. Review Source KM Karen M. Therapist Non-Profit Organization Management Used the software for: 1-2 years ### "Mental Health " February 22, 2024 5.0 Essy to.learn and navigate. No problems with managing daily notes, treatment plans and discharges Pros Easy to use and able to manage other documents on the system Cons Some intermittent connection issues but very infrequent Review Source KZ Kenneth Z. Clinician Mental Health Care Used the software for: 2+ years ### "Well suited my my solo practice and for expanding its use to other clinicians" December 30, 2020 5.0 I can not say strongly enough how helpful Valant has been in integrating each of the steps involved with consumer care- from registration, insurance, clinical scheduling and documentation to billing. I could not function effectively without it and do not know of another vendor that matches Valant. Pros In the past, as an executive director for a larger mental health center using other software, Valant is easy to use, intuitive in functionality and adaptable. I could not operate a practice without it. When I do need assistance, Valant staff have been consistently helpful and on target with their instructions. Cons The software is really a strong asset and have really no complaints. I do engage in a variety of non-clinical mental health services such as consultation, training, supervision that I find the software limiting. I also would say trying to document a non-clinical contact, though possible, is not quite as easy as I would like. That said, I would never leave Valant and have found easy ways around each of these issues. Reason for choosing Valant EHR Suite Best suited my needs at a reasonable price Review Source PM Pascale M. Owner / Psychiatrist / MD Mental Health Care Used the software for: 2+ years ### "Have Been using Valant for 11+ Years - Love It" May 20, 2023 5.0 Positive Pros Designed for Psychiatry and Mental Health. Billing is really Good and very efficient. Cons Sometime support doesn't answer the phone as quickly as I'd like. Review Source DH Dina H. Clinical Director Mental Health Care Used the software for: 6-12 months ### "Bloated system" October 13, 2023 3.0 Takes too much time Pros I have no response, I don't have an opinion about features I like Cons Their needs to be an app as I am mostly on the go and using my phone to manage appointments, notes, etc. There are way too many clicks to get to things like if a payment has been made, having to record a session when just should just be auto recorded once the payment and notes are done, etc. Review Source AK Adam K. Psychiatrist Mental Health Care Used the software for: 1-2 years ### "Great features, but its customizability makes it too complex" October 18, 2023 4.0 Pros great features that enable you to customize every aspect of the practice, from charting to calendaring to billing. Cons Too many options! It was difficult to navigate to what I needed to do because there are so many features to sift through. Reason for choosing Valant EHR Suite Strong reputation and recommendations from colleagues Review Source EW Elizabeth W. Psychiatrist Medical Practice Used the software for: 2+ years ### "Valant ER" October 17, 2023 5.0 It’s a great program Pros Documentation and billing are easy. I like the auto populate features. Cons Sometimes hard to customize and figure out problems Review Source KD Katelyn D. Clinical Manager Hospital & Health Care Used the software for: 1-2 years ### "Easy to use, lots of missing features" July 13, 2023 3.0 Pros It's easy to learn, and can clearly do a lot for us. Cons There are lots of frustrations we experience. The patient portal doesn't seem to be very intuitive for our patients. The insurance portions have features missing we'd like to see. Valant will broad-strokes make updates that sometimes eliminate information we wanted to keep, and they do so without asking their userbase about it. Switched from [ICANotes](https://www.capterra.com/p/17102/ICANotes/) The switch happened before my time began. Review Source DG Denise G. Psychiatric MH Nurse Practitioner Mental Health Care Used the software for: 2+ years ### "Valant review" October 31, 2023 5.0 Good customer support. I felt confident when first using the product 2nd to excellent training/in-service. Pros Ease of use. Reliable service. Excellent new training program. Cons I really have no issues with the product. Reason for choosing Valant EHR Suite Best suited for psychiatric practice. Measurements and features are excellent. Review Source nV nishendu V. owner Medical Practice Used the software for: 2+ years ### ""we are working on it"" February 4, 2021 4.0 System works but if something goes wrong you are on your own. They used to have decent phone support but that has gone by the wayside. This morning we cannot upload documents ts and there is no one to help. Pros I can access it from anywhere, specifically meant for psychiatric practice. Cons Very poor customer support. Not able to connect to other products The keep promising new features but things rarely work Review Source Response from Valant Medical Solutions February 5, 2021 Hello Dr. Vasavada, We sincerely appreciate you taking the time to leave a review. We are proud of our ability to provide specialized support to behavioral health practices and are very sorry you have not had a good experience thus far. We recognize that we had a brief period of time where support wait times were unacceptable. We're happy to report that we have recently made some significant changes to our support process that have resulted in a much better experience for our customers. Since November 2020, we have maintained consistent wait times under two minutes and in December, 75% of our calls were answered in less than 15 seconds. We are committed to maintaining this consistency moving forward. We hope to earn your trust again. MB Matthew B. Medical Director Used the software for: 2+ years ### "Buyer beware." April 29, 2018 1.0 Valant unilaterally extended us for 12 months, when we were a few months away from closing out our account with them (with Valant's tech team assisting our switch, and business side aware) - and they sent the "renewal notification" to a random person who was not ever a part of our practice. We are contesting their charges with the bank, filing a complaint with the better business bureau, and will proceed to court if necessary. It has been an unfortunate and unprofessional experience dealing with Valant, not to mention we were also dissatisfied with the product. Buyer beware. Pros We found the product lacking overall. The functionality of the documentation side is too limited, including features related to MACRA/Meaningful Use. Cons We found the EMR to be lacking compared to more robust alternatives, and therefore decided to change to another product. Then we also had very serious issues thereafter, with Valant unilaterally extending us for 12 months, as we were about to close out our transition to the other EMR vendor. (Valant's tech team was assisting us with the switch, and business/customer-service side was aware). This was an unprofessional, despicable money grab. Why would we extend with Valant for 12 months, when we were a few months away from closing our account? Review Source SL Stephanie L. Practice Administrator Mental Health Care Used the software for: 6-12 months ### "Valant usage and our practice" May 12, 2023 4.0 Good overall, sometimes glitchy. Pros I love that Valant has everything all in the same place and we can as a team keep track of our patients without too much confusion. Cons The customer service is horrible. The amount of stalls or quirks get to be troublesome.Also, don't feel like we are heard when needing something or unclear. I have made suggestions to your service contact line regarding improvements that would be helpful. Reason for choosing Valant EHR Suite Was here prior to my coming on board Review Source TA Theresa A. Director Mental Health Care Used the software for: 1-2 years ### "After much product testing...Valant wins!" August 18, 2017 5.0 I have tested may EHR's and Valant is the one I chose after about 3 years of demo's and research. Some EHR's that I have reviewed: Kareo, Practice Fusion, TheraNest, PIMSY, ICANotes, drcrono, Theramanager, and iSALUS. My office is a single provider, nonprofit. I am able to type notes in during a session and sign at the end of the session with ease. If I'm providing in home care, Apple's Siri works great for dictation and integrates seamlessly. Pros 1\. Valant offers as part of the intake note, numerous assessments that are automatically scored! 2. Customizable for how you would like to view buttons. 3. Group Notes automatically carry over from the first note in the general section, VERY helpful! 4. Prepopulated from the last note, so you do not need to go back to review. 5. Customer service is amazing. Follow up email or phone questions are quickly answered without constant need for follow up. 6. Cloud based. 7. 100% compatible with Mac, iPad, iPhone & Windows. Cons 1\. The treatment plan is clunky. I have worked around this by utilizing the prepopulated section of the PLAN tab to be where I put the treatment plan and updates each time. This work-around works beautiful for me. 2. There is no built in telehealth at this time. I am assured that this is something that is being looked into. 3. Billing is not fully integrated and requires a subscription to an outside provider. Review Source MW Melissa W. Psychologist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Clear and stratightforward implementation" October 18, 2023 5.0 From having an "ancient" billing software and no medical record, Valant has been an absolute business-rescue; springing our practice into modern practice standards that allow us to operate more efficiently. Pros From contract to implementation, we were able to "go live" within two months. The software met our needs for ease of use and implementation and we felt well-supported by our Implementation Manager and subject matter experts. Cons There are features in the client/patient portal that we would like to see added to make data entry more seamless, including fields to enter guardianship info and insurance subscriber info. We'd also love a feature that would enable us to scan documents directly into a chart (like notes from collaborating providers or insurance cards). Reason for choosing Valant EHR Suite The functionality was relatively robust without being cost-prohibitive compared to competitors. Review Source SD Susan D. psychiatrist Health, Wellness and Fitness Used the software for: 2+ years ### "Worthless piece of crap" January 6, 2022 1.0 Today I cannot access ANY thing on Valant - the patients phone numbers to call them, the names of the patients I will be losing an entire day of income and good will thanks to them, I would use ANYTHING but Valantl Run the other way! Pros None. It breaks down ALL the time, the wait times on customer support are hours. Cons I would not wish this on my worst enemy. The quality is terrible, it breaks down at least once a month, it's impossible to order labs or get results without also having to print it out and send it to the patient. It doesn't just go into quests system. Dr. First is abominable and cumbersome. It is almost impossible and takes about 5 steps to see all the meds that you wrote at the last visit. You have to constantly represcribe each med individually as it won't let you prescribe old meds in groups when they have decided they have expired - though you said you would Review Source JH Jasmine H. Intake Mental Health Care Used the software for: 2+ years ### "Error after error" October 26, 2022 1.0 Not impressed with the overall user friendliness of the software, the constant issues and lack of customer support is disappointing. We are currently in the process of researching other products. Pros Software is pretty simplistic but there are multiple steps to all of the features which could be lessened easily if the software were more up-to-date. Cons We have had the same issue for the last few weeks. Customer service states that their "engineer" is working on the problem and that we are not their only customer having this problem. As of right now our staff can not properly document their sessions which is putting them further and further behind. With the staff not being able to document this has also caused billing to be behind since we cannot bill without the proper documentation. Overall this has been such a hassle with no end in sight. Review Source LE Lauren E. Psychotherapist Mental Health Care Used the software for: 2+ years ### "Not recommended " May 4, 2022 3.0 Complicated, if I didn’t have an IT genius living in my home (who runs his own million dollar business) it would not have been usable unless I purchased another (non-Apple) machine. Support was not knowledgeable regarding any detailed help. I saw multiple co-workers give up and buy non apple machines. Terrible. We are leaving this system completely this summer after a few years use. Pros I appreciate that it’s an electronic system. Cons NOT COMPATIBLE WITH MAC/APPLE!! I have had to run a virtual machine to get the product to work. When I asked Valant Support for help I was told that because I use a Mac I could not be helped by their team, that they did NOT support any Mac machine. They run on Silverlight-which hasn’t been supported in a DECADE!! Review Source SW Susan W. Psychologist Mental Health Care Used the software for: 2+ years ### "Happy customer since 2013" July 13, 2023 5.0 I have had a very positive experience and recommend to others Pros I love the ease of use and customer support. Cons I do not need all of the features available Reason for choosing Valant EHR Suite Ease of use and overall appearance Review Source BE Brian E. Psychiatrist Hospital & Health Care Used the software for: 2+ years ### "Valant makes my practice run smoother" May 23, 2022 5.0 Valant has allow me to grow my practice is a quality and efficiently driven model since 2013. I am very grateful that I chose Valant as my EHR years ago. Pros It is comprehensive and easy for my staff to operate. Cons Visual presentation and switching between notes and e-prescribing is cumbersome but not a deal breaker Review Source SS Stephen S. owner Mental Health Care Used the software for: 2+ years ### "outstanding product, outstanding company" December 30, 2020 5.0 Great company, great product. Very satisfied. Pros One of the best decisions I ever made. I chose Valant way back in 2013 because it was web-based and had an integrated suite of functions, and because it was the company was founded by a psychiatrist, so he'd know what we psychiatrists most needed. The system has truly exceeded my expectations in almost every way. The company constantly works to keep it up to date, tech assistance is prompt and always helpful, and in general it's a beautiful, well-designed system. Cons Only two minor complaints: 1. The system's "mobile notes" documentation module keeps improving, but it's not yet fully customizable. You can't yet custom-design your own pages. 2. The company rolled out a new version called "IO" recently that's a nice improvement -- but the IO version's scheduler seems much less intuitive, so I'm still using the older version. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.