Who Uses This Software?

We don't believe that healthcare businesses should have to pay $50,000 for a solution that doesn't improve your operations or provide a return on investment. We help small to mid-size offices.


Average Ratings

23 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $165.00/month
  • Pricing Details
    Unlimited eClaims, clearinghouse, support, users.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • CollaborateMD
  • www.collaboratemd.com/
  • Founded 1999
  • United States

About CollaborateMD PMS

CollaborateMD has been helping medical practices and billing services save time and money since 1999. Our Company offers the health care industry a HIPAA-compliant, cloud-based, awesome, medical billing and practice management software application that is extensive and feature-rich, but also affordable, very easy to use, and comes with free customer service and updates. Work Less, Get Paid Fast!


CollaborateMD PMS Features

  • Appointment Management
  • Billing & Invoicing
  • Claims Management
  • EHR Certified
  • Outcome Assessments
  • Patient Account Management
  • Patient Records
  • SOAP Notes
  • Billing Estimates
  • Claim Scrubbing
  • Claims Management
  • Code & Charge Entry
  • Patient Eligibility Checks
  • Patient Payment History
  • Payment Processing
  • Practice Management
  • Remittance Advice
  • Statements & Collections
  • Claims Management
  • E-Prescribing
  • EMR / EHR
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Inventory Management
  • Multi-Office
  • Multi-Physician
  • Patient Billing
  • Patient Portal
  • Patient Records
  • Patient Registration
  • Patient Scheduling
  • Physician Scheduling
  • Appointment Reminders
  • Appointment Scheduling
  • Assessment & Treatment Plans
  • Billing & Invoicing
  • Claims Management
  • E-Prescribing
  • EDI
  • EMR / EHR
  • HIPAA Compliant
  • Inpatient / Residential
  • Multi-Provider Practice
  • Patient Portal
  • Personnel Management
  • Progress Notes
  • Single Provider Practice

CollaborateMD PMS Reviews Recently Reviewed!

Not user friendly

Oct 11, 2017
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
Likelihood to Recommend: 1.0/10 Not
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Comments: Do not recommend this to anyone

Pros: It gives you the option to notify you when an authorization is going to expire, before it expires so that you are able to get a re-authorization.

Cons: Horrible set up and scheduling is a joke. The scheduling is far from user friendly and the set up of the scheduling is awful.

If you are a Medical biller, CMD provides all the tools you need to track your claims within the software

Jun 09, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I love it. I have all the tools and support I need to get my claims paid. While using CMD, we have increase our clients revenue by a minimum of 15% and some as high as 50%.

Pros: They are constantly improving the software based on what we, the billers, need. Very professional and knowledgeable staff and support is at no additional charge.

Cons: CMD is a billing system. If you are looking for a more robust scheduler and other enhancements you may be disappointed. But as a biller; nothing else matters if you cannot get the claim out the door!

Love this software!

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: easy of use

Cons: some functions limited due to subscription

Overall: We only use it as a scheduler and interface it with our EHR. So we dont use all the features, however the system works great. I would recommend it.

CollaborateMD

Oct 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have been using CollaborateMD for many years and have found this software extremely user friendly. Support is very prompt in providing answers to questions and resolves issues quickly. They are always looking for ways to improve CMD providing updates regularly with enhancements to an already great software.

Pros: User Friendly.

Recommendations to other buyers: Great software for a growing practice.

Poor Quality

Oct 10, 2016
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: The interface does not pick up new insurances when patients have new cards. So the reimbursement EOB come back 'denied- patient no longer covered by this insurance." - It doesn't collect new data off of our E.H.R.

Pros: Cute logo

Cons: Everything

Recommendations to other buyers: Do not bother- unless you want to claim Chapter 11.

Quality Practice Management Software

Oct 03, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use/functionality.

Cons: The interface from our EHR to the PMS is uni-directional, and bi-directional would be ideal.

Overall: After working on a variety of practice management systems, from the very expensive to the potentially cost-prohibitive, I've found CollaborateMD to be extremely easy to use, as well as afford. From day-to-day tasks like checking insurance eligibility, to in-depth data mining and reporting, CollaborateMD has been an excellent solution for our practice.

Vendor Response

by CollaborateMD on October 03, 2016

Thank Micah for your kind words. It has been a pleasure to support you and your business since 2013. With the EHR integration, we are glad your business has found value. Our current integration has saved users hours a day of duplicate data-entry of patient demographics and the automation of creating claims. We are working with your current EHR vendor to allow more diversity with our API integration, to streamline your day-to-day functions even further, in the future. Thank you again for your loyalty with CollaborateMD. Jennifer Wilson Sales & Solutions Manager

Great program

Aug 31, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use except for printing collection reports. Could be easier in that aspect.

Cons: Printing collection reports could be easier difficult to print report for practice.

Recommendations to other buyers: Try this product and see. Great customer service and support

Simple to use and great results

Aug 18, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The UI is very easy to use and navigate. Meets all the needs i have

Cons: Password resets can be tricky. Seems that the password requirement is changed frequently (good for security not so much for my brain)

Recommendations to other buyers: Make sure you know the difference between cloud and local based services and choose what best meets your needs.

Review of CollaborateMD

Aug 15, 2016
2/5
Overall
1.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: One of the most positive things about Collaborate MD is their willingness to listen and change their software if they can and if the platform allows the change requested.

Cons: The reports on Collaborate MD seem extensive and is promoted as "write any report that you can imagine", however, writing reports that include Revenue, Receipts and Adjustment is not an option and simply can not be done. In addition, month end and year end reports are not saved on the system, should you require month end or year end information it is necessary to collect and save reports to Excel or similar software. The problem with this is predicting exactly what you may need to report 1 to 5 years or longer from now. In a "real time" environment it is difficult to balance daily reports much less monthly or annual. All input to the system must stop until you gather reports or they do not balance, if you are a 24/7 facility this can create a nightmare for accounting.

Recommendations to other buyers: Make sure you understand the software well before you set up your own system it makes a very big difference in how it functions for long term. Understand the system limitation, if you are a 24/7 facility this may not be a good choice.

Client Onboarding Supervisor

Jul 27, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The representatives. Tahjahnique Jones helped me today and broke things down easily so that I could understand them and sent me forms and documents that I was requesting immediately to my email. I was impressed with her professionalism and timeliness. She was very helpful and friendly.

Cons: That it does not merge accounts. I would just like to see this software be more flexible with its customers.

Recommendations to other buyers: I do not have many recommendations. I enjoy using this software.

CollaborateMD is the best kept secret in the industry bar none!

Jul 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can say with confidence from my own experiences plus colleagues' reported experiences with several of the most well known medical billing/practice management systems, that Collaborate MD is the best product among them all. It's the easiest, fastest, most intuitive, user friendly product with unlimited professional support in every area for as long as you have the product. They have one goal, to get their customer's claims paid as fast as possible, and they take it very seriously. They are constantly improving their product with many updates throughout the year which include implementing customer's input to maintain a cutting edge product that is continually evolving. For the price, it's a steal in comparison to other systems. If they ever get wise to what they have, they would charge far more for their services.

Cons: Nothing. Product is exceptional all around and the people are top-notch professionals who know their product and area of expertise.

Recommendations to other buyers: You will not find a better product in this category with incredible support and efficiency of professionals who really know their area of expertise. This product is the company's total focus to make it the best.

Review of Collaborate MD

May 31, 2016
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: The reports on the software contain a lot of useful information for A/R follow up, and ease of use. The creation of claims is very easy and simple to use as well. The software is very easy on the eyes, and easy to comprehend. The large buttons at the top are not overwhelming, as I've seen in other comparable medical software systems.

Cons: The inability to see a payment and where it was applied can be difficult when speaking with a patient, and they ask "Where did my $100 apply to?" which would require you to add up each of the applied portions of the payment. Sometimes system slowness can be an issue when trying to add new claims and patient demographics.

Recommendations to other buyers: Just think about what is important to you and your company to meet your own needs with a software. If reports and system performance are important, make sure you thoroughly evaluate your choices before selecting a program.

CMD is good for RCM and reporting purpose.

May 24, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I used the CMD and find out the good reporting areas, revenue cycle and new enhancements.

Vendor Response

by CollaborateMD on October 03, 2016

Hello Atif, thank you for your your review of CollaborateMD. We are excited that our Central Business Intelligence Reporting, Report Builder and Snap-n-Share features have been value-added to your business. You should see the new dashboards coming out in the Fall of 2016. We took the existing dashboards and gave them a big boost of technology now allowing for interactive to-do list, more productivity tracking, financial forecasting, and so much more! We look forward to your continued loyalty with CollaborateMD. Jennifer Wilson Sales & Solutions Manager

It was great til this year. Inaccurate reports and freezes up a lot!

May 16, 2016
2/5
Overall
2.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: It is a very easy software to learn. I do like that's it's internet based and they provide the updates too.

Cons: This past year it has been freezing up constantly. I even contacted the ceo of this company, but it doesn't seem he cares that we've been a long time client and we are unhappy with their service.

Recommendations to other buyers: Get as many references as you can and do all the demo's.

This system is awesome

Jan 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I recently switched from Nuemd because we were having a lot of problems both with claims and with their customer service. I have found this system to be easier to use, much more efficient and a lot less expensive. Their training process was great and they are always taking suggestions from customers to make their product even better.

Vendor Response

by CollaborateMD on October 03, 2016

Hello Karen, thank you so much for the kind words and review. We work very hard to ensure your success from your sales & solutions reps, to our dedicated trainers, to our complimentary support and software. I am glad you found CollaborateMD to be so easy to use and the best long-term solution for all your business needs! Jennifer Wilson Sales & Solutions Manager

Everyone at CollaborateMD is professional and knowledgeable.

Sep 12, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My CollaborateMD Training Specialist was phenomenal. She answered all of my questions thoroughly, used examples and even posed additional questions we didn't know to ask to further clarify a topic.

Because of the training I received, I feel very comfortable and confident using all sections of CollaborateMD by myself. I know if I ever have a question, support is there for me. Overall, the training was top-notch, the CollaborateMD program is easy to learn, easy to use, very affordable with excellent continued support and customer service. I can't imagine any other billing software on the market today that is so easy to use and intuitive with this kind of professional support and customer service.

Thank you to all at CollaborateMD for an excellent product and the best training and service in the industry!!

Jennifer Wilson

Jun 02, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Jennifer Wilson- extremely knowledgeable and helpful in all aspects of CMD. Friendly and courteous. Her grade is an A+++

Jan 18, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: As the office manager for a psychologist and assistant (PA), I knew the software that was being used when I came on board was the biggest issue with the cash flow in the office. I checked into two different vendors when I was looking to make a change in the software used. I looked at Kareo and CollaborateMD. The price was fairly similar and the software was web-based for both systems. The turning point for our decision was the unlimited support after implementation as well as no time limit for implementation. If it takes 2 months for the user to feel comfortable enough after the implementation to be released, CollaborateMD's support will have the same implementation specialist assigned to you. There is no rush to "sink or swim". I felt very educated when my specialist (Amanda) released me to support. My only "complaint", if you can even call it that, is there's no mobile version of the software...yet! I know the engineers are working on something so it will be mobile soon.

Nov 14, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: CollaborateMD has always gone above and beyond their call of duty. Their user-friendly software makes it an overall great experience. They have always accommodated my business needs and their service is excellent. Another super great asset that sets CollaborateMD apart in the industry is their CRM service. My CRM representative always makes sure that I succeed in all of my business transactions and has genuine concern for my business and me. They are always available to assist my team and are willing to listen to ideas and suggestions. If you want to add value to your business, CollaborateMD should be your billing software of choice.

Oct 29, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: If I had to rate CollaborateMD for their support and never ending kindness for my business and family, I would rate them a 10! Having a dedicate Client Relationship Experience Manger is one of our greatest investments with CollaborateMD. With the recent loss of my son, who conducted all of our business transactions, I could not see the road in which I would be able to carry on his legacy. CollaborateMD stepped in not only for moral support but their kindness goes beyond words. They took the time to teach me the system that I knew so little about. I felt as if they owned my business and did everything possible to make me succeed. They were so patient and never made me feel as if I was incompetent of running a business after the loss of my son. I was able to call anytime and get the help I needed to keep the business going! Loosing my son was tragic, I could not loose my business as well, CollaborateMD made sure that this would never happen. Having CollaborateMD at my side through ever step to continue with my business made life so much easier to cope with. They truly demonstrated love, dedication, commitment to Ozark Medical Billing Services both on a personal and business level. I will forever be thankful to CollaborateMD for all of my successes.

We Use CMD - And So Should You!

Jun 25, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: We have 6 facilities under 1 umbrella, and a completely different setup from any other client, CollaborateMD has stepped up and taken ownership of our success as if they had a vested interest in our company.

Cons: We have nothing but rave reviews when it comes to CollaborateMD!

Overall: CollaborateMD has been absolutely phenomenal to work with. No matter the time of day, the scope of the problem, whether it is a user error, system issue, or where we can't figure out how to get from point A to point B, CollaborateMD has been there holding our hand every step of the way with their support, training, and encouragement. We could not have moved as quickly as we have without CollaboratMD¿¿¿s unflagging support and constant monitoring of our progress as we took each step forward in this process.

Jun 19, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: CollaborateMD - has been absolutely phenomenal to work with. No matter the time of day, the scope of the problem, whether it is a user error, system issue, or where we can't figure out how to get from point A to point B, CollaborateMD has been there holding our hand every step of the way with their support, training, and encouragement. We could not have moved as quickly as we have without CollaboratMD¿s unflagging support and constant monitoring of our progress as we took each step forward in this process. For 6 facilities under 1 umbrella, and a completely different setup from any other client, CollaborateMD has stepped up and taken ownership of our success as if they had a vested interest in our company.

Jun 08, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I am the biller for a psychologist and his assistant. We have a small practice with a high Medicare volume. I started looking for a program because of the rejections from Medicare. I had to do double entry; by creating the claims on a PDF formatted HCFA form to print out on the actual forms and then mailing the claims in. Once they were mailed, my provider had to wait for up to a month for reimbursement of the claims. It was costing us a fortune to create these claims! The system we were using was not meeting our needs when it came to scheduling both of the providers in the office. When we started on April 1st with CollaborateMD we were using 8.3.1 but a recent upgrade brought us up to 8.4. The upgrade was seamless and introduced the ability to assign tasks to other users (which I love!). The implementation went very fast. The data entry took about 2 weeks because I was doing it alone, but since our providers only see about 30-40 patients a week, it wasn't horrible. I did enter every patient from the old system just for the history. The training was through and I felt very supported and still do by our implementation specialist, Amanda. The only hiccup, if you will, has been with a payor denying claims that would not be denied on their own website due to a member ID number discrepancy. The customer support has been wonderful. I call or email Amanda and I get a response quickly if not right away. I have benefitted from this change because I am getting most of my payments by ERA and now submitting most every claim electronically. I only have 1 payor who is not currently accepting electronic claims submission. I am very happy with my choice in this program. My only complaint is I wish we could have done it sooner.