Starter
- 75 MB Document Cloud Storage
- Appointment Scheduler
- Built-in Clearinghouse Edits
- Business Intelligence Reports
- Central
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Pros
After working on a variety of practice management systems, from the very expensive to the potentially cost-prohibitive, I've found CollaborateMD to be extremely easy to use, as well as afford.
Having a dedicate Client Relationship Experience Manger is one of our greatest investments with CollaborateMD.
Cons
The worst customer support. I was told by a CollaborateMD supervisor that at most, they have 6-7 representatives working at any given time.
CollaborateMD has become the biggest problem in running my practice. No customer support, so problems will pile up and cost you time and money.
"Disappointed and Dissatisfied"
Overall: Extremely frustrating. Looking at other systems.
Pros: The cons far outweighed any pros here.
Cons: The worst customer support! I was told by a CollaborateMD supervisor that at most, they have 6-7 representatives working at any given time. This is outrageous. They don't bother to re-call if the call is dropped. No genuine concern for their clients whatsoever.
"Essentially no customer support"
Overall: The software is usable, but the absence of customer support presents a liability to our organization.
Pros: The software was easy to learn, but once training is complete, you are on your own. Essentially no customer support.
Cons: CollaborateMD has become the biggest problem in running my practice. No customer support, so problems will pile up and cost you time and money.