# Page 3 | CollaborateMD Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is CollaborateMD the right Medical Billing solution for you? Explore 113 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/81299/CollaborateMD-PMS/reviews

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CollaborateMD

4.1 (113)

[View alternatives](https://www.capterra.com/p/81299/CollaborateMD-PMS/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 2nd, 2026

# Page 3 - Reviews of CollaborateMD

## Showing most helpful reviews

Showing 51-75 of 113 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JC

Joey C.  
Operations  
Medical Practice  
Used the software for: Less than 6 months

### "CollaborateMD"

June 11, 2024

5.0

Pros

The integration with our EHR is the most important part by far. It seamlessly receives data which is vital for our billing department

Cons

The platform can take some time to learn so the admin must be someone with good tech skills in order to teach other members on the team adequately

Review Source

Response from CollaborateMD

September 17, 2024

Hi Joey, thank you so much for your review! We're happy to hear CollaborateMD’s integrations with top EHR's has been a big win for your billing process. We appreciate you being a part of CollaborateMD!

RB

Russell B.  
Physician  
Medical Practice  
Used the software for: 2+ years

### "Run, Don't Walk Away from the nickel and diming product with no customer service"

March 14, 2023

3.0

We purchased this product because of its close working relationship with a clearinghouse we worked with for our desktop program. Working with the same clearinghouse was a major factor for us. A little over two years later CollaborateMD is forcing its customers to change to an inferior clearinghouse that it owns. The clearinghouse does not even support Medicare Advantage and Medicaid products in our state. We completed transition paperwork over six months ago. We are now being charge a $250 penalty per month because their own clearinghouse hasn't done its job of completing the transition.

Pros

The program is easy to use and provides full reporting capabilities. Truly one of the best programs out there. But the CONS are horrible.

Cons

ZERO and I mean ZERO customer service when things go wrong. Constantly overcharging. For example, an EOB will be sent through three times and you will be charged three separate times. Likewise, an eligibility check doesn't go through and you must do it again. You will be charged twice. Many remittance advises are programmed into the system incorrectly so you must open the program to correct manually. When you put in a trouble ticket, such as on the misprogrammed RAs, nothing is done.

Alternatives considered

[eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[Tebra](https://www.capterra.com/p/129169/Tebra/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/)

Reason for choosing CollaborateMD

Close working relationship with a clearinghouse that services our area well.

Review Source

SS

SLOAN S.  
OFFICE MANAGER  
Mental Health Care  
Used the software for: 2+ years

### "Collaborate MD"

May 12, 2021

4.0

Overall, it was pleasant. User friendly. Very easy on the eyes and very easy to train staff on in regards to the front office aspect of the software.

Pros

The scheduling platform that Collaborate offered was very user friendly and offered a lot of features that helped our practice even when we were bringing on new hires. I liked most that in scheduling/calendar area you could at a very quick glance differentiate between scheduled, checking in, rescheduled, cancelled, and no show appointments. The "appointment box" if you will call it, also provided a glance of "appointment notes" from staff such as "collect $$$ copay" or "get new ins card" etc. That feature was very helpful across our practice since our verification and billing was a separate department than our scheduling and reception. Billing was no complicated and user friendly. Initially when I started using this program I was new to everything and had never even done billing before but due to its simplicity and ease of use it was not complicated for me, a new biller, new to the software, to pick up and start billing with ease.

Cons

There were some gaps that could use some improvements. It lacked a comprehensive referral system, It lacked management access to fine tune the automations of the application such as patient reminders, patient broadcasting, same day appointment broadcasting ex. "the provider had an emergency, pls contact office to reschedule appt" or something of the sorts. Also, pt messaging features were lacking. I could not text a pt, email a pt, or anything like that from within the system.

Alternatives considered

[eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[Tebra](https://www.capterra.com/p/129169/Tebra/)[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)

Reason for choosing CollaborateMD

Highly recommended by a friend in the same industry. I was able to have the opportunity to view the workflow of Collaborate when I was at my friends practice while it was in use and get a up close view of how the software operated.

Review Source

JW

Jennifer W.  
Director of Sales & Client Services  
Management Consulting  
Used the software for: 2+ years

### "Best in the Market "

June 24, 2021

5.0

Support is great, easy setup, easy navigation. I would highly recommend anyone move over to CMD.

Pros

It's easy to use, cloud-based, and the Dashboards and Reporting are the best, hands down.

Cons

Payer Agreements have come a long way with CollaborateMD and are very straight forward but I'm always looking for ways to make this easier and faster for providers/groups. Possibly be able to log into the ChangeHealthcare portal in the application would make it easier. Their website is not as user-friendly as CMD. It would also be nice to schedule reports to be delivered to users, user's emails, and on certain frequencies.

Reason for choosing CollaborateMD

It's easy to use for Billers and our Doctors love that they can use and track things. They love CLaim Tracking and Dashboards!

Review Source

JH

Julia H.  
Billing Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Extremely Pleased with this product"

June 29, 2021

5.0

I recommend Collaberate to anyone looking for billing software.

Pros

It’s simplicity. It was easy to use. Clean on the screen and not a bunch of short cuts that only went one place...

Cons

At the time I was using it there was no EHR feature available.

Reason for choosing CollaborateMD

Collaborate was recommended by a long time user and as I had used it previously it was the obvious choice

Review Source

AB

Alexandra B.  
medical biller  
Financial Services  
Used the software for: 1-2 years

### "Solid Software"

June 6, 2023

5.0

It's good, support could be a little better but their online help is useful. Sometimes its nice to be able to speak to someone though.

Pros

Our capacity for using CollaborateMD has been transitioning clients off of it to our preferred billing software. We keep the accounts open to ensure that we have access to older items and so that we can work down all of the existing AR. I like the software. It is easy to use and the custom reports are so helpful and easy to use.

Cons

There isn't really anything I dislike about it, I am just much more comfortable with other systems. I think this is a good and reasonably priced software to use for small to medium sized practices. I'm not sure about all of the integration, that may be a pain point since no one we have worked with so far has had a successful integration set up.

Alternatives considered

[AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/)

Reason for choosing CollaborateMD

We did not, we transitioned from the software.

Review Source

SL

Samantha L.  
Business Analyst  
Hospital & Health Care  
Used the software for: 2+ years

### "CollaborateMD for Family Practices"

June 24, 2021

5.0

Overall, CMD is a great billing system.

Pros

CollaborateMD is overall a great product for billing. What I like the most is the flexibility in reporting. You can customize any report and pull all the data that you need. I've never seen reporting capability like this in any other billing system. Customer Service is great with CMD as well. My support tickets are always addressed in a timely manner.

Cons

I am not a biller, but I do billing analysis on a daily basis and also help integrate CMD with our EMRs. I wish CMD had an EMR front end and wasn't just a billing system. The integration with EMRs is ok, but not perfect. There are small issues with each of our systems in communicating with CMD. One of our EMRs has to use the scheduler in CMD. The scheduler in CMD could use improvement. It is pretty basic and the user interface leaves much to be desired. Also it is not possible to use CMD reminders just on certain providers, you have to do them all. So we cannot take advantage of this feature the way we would like to.

Review Source

MP

Molly P.  
Co-owner  
Medical Practice  
Used the software for: 1-2 years

### "CMD"

November 3, 2023

1.0

Pros

There are some features that allow me to view claims more easily, but that's it.

Cons

Training was very complicated. Also if I mess up on a claim, I have no idea to go back and fix it. It used to be really hard to talk to someone, but that has changed recently. A lot of times, I couldn't figure out what was wrong with the claim, nobody could find the answer. I would finally look at my old billing software and figure out what looked different to figure out the issue. Now, when I tried to take off one user and called to do that, the person told me the wrong information. I explained this to the accounting department, and they still won't refund the extra amount I paid. It's really hard as a small business owner to pay for 2 users when I've already switched to a different billing system when I barely billed out any claims. It's absolutely ridiculous. I will not be recommending this software anyone and will definitely tell them to stay away.

Reason for choosing CollaborateMD

I didn't choose it. It was my only option when I switched my EMR system.

Review Source

AM

Amy M.  
Owner  
Medical Practice  
Used the software for: 2+ years

### "ERA posting was down for 2 weeks! "

March 23, 2023

2.0

I am using this software because it links with my EMR but would not chose to use it otherwise.

Pros

online billing portal for patients is somewhat helpful but not ideal

Cons

You cannot call customer service when system is down. Slow system repair time. ERA posting is a basic function of billing software and should never be down for more than 1-2 business days. Does not have the basic feature of storing patient's credit card number on the back end so you have to enter or swipe a credit card number for every charge. Also patient's online billing portal is very basic and it is difficult for patients to track out of pocket expenses.

Review Source

gS

gail S.  
Owner  
Medical Practice  
Used the software for: 2+ years

### "The WORSET, Be aware No support, Danger ! Claims say processed and are not ."

March 25, 2022

1.0

This COMPANY IS THE WORSET IF YOU BUY IT BEWARE

Pros

There is not one thins ,we have to move the billing to another service. Claims say they are process, you call the insurance company they don't have them, Then they are not prided because of timely filing. Danger

Cons

No, SUPPORT, THEY ACT LIKE THEY DO EVERYTIME IT STSTES OFF LINE, YOU PLACE A TICKET STILL WAITING FROM 2 WEEKS AGO.

Review Source

KH

Kathy H.  
case manager b  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "great value "

June 24, 2021

5.0

Pros

ease of use, appointment scheduling and billing

Cons

customer support is difficult as chat option dosnt work and email takes a while

Review Source

SJ

Syed J.  
Director Operations  
Hospital & Health Care  
Used the software for: 1-2 years

### "Best and inexpensive RCM Software"

June 24, 2021

5.0

One of the best I have used so far and always recommend to our clients.

Pros

This is by far one of the most user-friendly software I have used. It very easy to use and navigate through all the options.

Cons

The claim scrubbing should be more enhanced as well as the Dashboard.

Alternatives considered

[Tebra](https://www.capterra.com/p/129169/Tebra/)[EHR 24/7](https://www.capterra.com/p/134091/EHR-24-7/)[AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/)

Reason for choosing CollaborateMD

Inexpensive and user-friendly.

Review Source

MC

Micah C.  
Practice Administrator  
Hospital & Health Care  
Used the software for: 2+ years

### "Quality Practice Management Software"

October 3, 2016

5.0

After working on a variety of practice management systems, from the very expensive to the potentially cost-prohibitive, I've found CollaborateMD to be extremely easy to use, as well as afford. From day-to-day tasks like checking insurance eligibility, to in-depth data mining and reporting, CollaborateMD has been an excellent solution for our practice.

Pros

Ease of use/functionality.

Cons

The interface from our EHR to the PMS is uni-directional, and bi-directional would be ideal.

Review Source

Response from CollaborateMD

October 3, 2016

Thank Micah for your kind words. It has been a pleasure to support you and your business since 2013. With the EHR integration, we are glad your business has found value. Our current integration has saved users hours a day of duplicate data-entry of patient demographics and the automation of creating claims. We are working with your current EHR vendor to allow more diversity with our API integration, to streamline your day-to-day functions even further, in the future. Thank you again for your loyalty with CollaborateMD. Jennifer Wilson Sales & Solutions Manager

Kerri P.  
Credit Restoration Agent  
Medical Practice  
Used the software for: 2+ years

### "Collaborate The Cheaper Way To Server A Practice"

April 6, 2019

4.0

Collaborate works in sync with Practice Fusion, which is the electronic medical record side, and for the price, it is amazing software. Collaborate MD is a billing software which is low cost and easy for people who are not the most computer savy to use. Though the reports may not be very detailed or designed with special graphic functions they are easy to read and use to follow up on the money, and the customer support is one call away and most of all always happy to assist you. It has proven for us to be dependable and great to work with.

Pros

I love the ability to print multiple charts at one time. When working with accounts where you have to review multiple accounts and print billing for them it is nice to have software where you do not have to do one chart at a time.

Cons

The reporting system is not very elaborate it is very simple and not as detailed as you may like.

Review Source

LF

Lazette F.  
Owner  
Accounting  
Used the software for: 2+ years

### "Always reliable!! Always updating!! "

June 24, 2021

5.0

Over the 14 years, I have used this software it has grown with the industry and always adding new and improved ways of making what I do easier! I recommend it to anyone looking for this type of software!

Pros

The ease of use and the Help Section is soooo good if you need help with almost anything claims and payment posting issues.

Cons

Nothing really. It worked great.

Reason for choosing CollaborateMD

Recommended by a fellow medical biller.

Review Source

CS

Carla S.  
Owner  
Medical Practice  
Used the software for: 2+ years

### "Great System and Staff"

June 24, 2021

5.0

Overall, all experiences with CMD have been easy.

Pros

System if very user friendly. Tutorials and support is top notch.

Cons

Limited to one clearinghouse, does not have EHR included.

Alternatives considered

[eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[Tebra](https://www.capterra.com/p/129169/Tebra/)[AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/)

Reason for choosing CollaborateMD

User Interface, ease of use and cost.

Review Source

MG

MARGARITA G.  
AR SUPERVISOR  
Accounting  
Used the software for: 2+ years

### "Revenue Cycle Management"

June 24, 2021

4.0

I've been around CollaborateMD since the beta version and have loved the improvements. The software is actually been a great asset on my resume and has helped me progress through the chains of management.

Pros

I've always loved how user friendly the software is. It's easy on the eyes and navigating is a breeze.

Cons

Reporting. I have been able to work around glitches in the building process, but there is so much more that could be done to improve reporting. The software is more for individual providers versus facilities, which we work more with.

Review Source

LF

Leah F.  
Billing Supervisor  
Medical Practice  
Used the software for: 2+ years

### "CollaborateMD review"

June 28, 2021

4.0

Up until CMD was bought, the customer service was amazing. Now, not so much ☹️

Pros

Ease of use entering patients and claims

Cons

1\. Not being able to call and a live person answer, like years past. 2. Not being able to receive HRSA payments through ERA 3. Claims showing on rejection report that weren’t actually rejected 4. BCBSTX eligibility check not working

Review Source

AA

Alexxis A.  
Insurance Manager  
Mental Health Care  
Used the software for: 2+ years

### "Collaborate MD Review"

June 24, 2021

5.0

Collaborate MD has been very easy to use and train others to use. If/when there has been an issue the customer service is always quick and thorough.

Pros

There are a lot of features Collaborate MD ahs that if used properly can help you stay on top of your workload and are efficient.

Cons

Sometimes the EOBs aren't in their until a few days after the payments were made making it harder to post payments and needing to pull the EOBs from other portals.

Review Source

JW

Jean W.  
CEO  
Medical Practice  
Used the software for: 2+ years

### "I Love the system"

June 24, 2021

5.0

I have been with Collaborate since I started my business in 2009, with over 28 clients. Collaborate has done it's job, I would not change.

Pros

AR summary, claim tracking, Electronic Billing.

Cons

When I find something the system does not have, I will let management know and it's implemented in a few weeks.

Reason for choosing CollaborateMD

User friendly!!!

Review Source

Vishal P.  
Senior AR Associate  
Hospital & Health Care  
Used the software for: Less than 6 months

### "CollaborateMD is just excellent..!!"

August 31, 2022

5.0

My overall experience very good because however software is build. User friendly things makes that software great. This is just great medical billing application I have used and I would recommend it to everyone without any doubt.

Pros

CollaborateMD is one of the best application that I used in my medical billing journey. It is very user friendly. Simple and excellent.

Cons

Till now I am not able to find any glitch in this software. I just love this medical billing application.

Switched from

[AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/)

Got very good feedback regarding CollaborateMD before buying it.

Review Source

WW

William W.  
MD  
Medical Practice  
Used the software for: 1-2 years

### "They keep billing you long after you cancel"

October 12, 2021

2.0

A horrible experience. Don't let the cheap cost fool you, there is no support, and they are very money hungry.

Pros

It worked adequately, but there was no consistent customer training, so we had to figure it out for ourselves.

Cons

Very poor customer support, everyone works remotely, so there is no coordination across departments. As well, when I sold the practice, they would not close the account and stop billing, and would not let me into the closed account to terminate! Fortunately, AMEX removed their billing access, and the FTC complaint filed made them stop this practice. Be careful!

Reason for choosing CollaborateMD

Cheap

Review Source

gG

gary G.  
physician  
Medical Practice  
Used the software for: 2+ years

### "Essentially no customer support"

February 1, 2022

1.0

The software is usable, but the absence of customer support presents a liability to our organization.

Pros

The software was easy to learn, but once training is complete, you are on your own. Essentially no customer support.

Cons

CollaborateMD has become the biggest problem in running my practice. No customer support, so problems will pile up and cost you time and money.

Review Source

SS

Santiago S.  
ingenieria sistemas  
Computer Hardware  
Used the software for: 6-12 months

### "You can collaborate with CollaborateMD "

November 3, 2023

4.0

Es un buen software tiene muchas posibilidades que ofrecer por la cantidad de funciones que tiene por lo que lo recomiendo.

Pros

Me agrada que es un software fácil de usar y que tiene muchas funciones las cuales hace sentir mas fresca y amena la experiencia de uso pues se puede usar para varias necesidades que tenga la empresa en cuestión.

Cons

Creo que el servicio al cliente podría ser mejor pues los medios con los que se dan asistencia no son tan rápidos o óptimos como se quisiera

Review Source

Amanda S.  
Family Nurse Practitioner / Clinic Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Practice Management Software Userfriendly"

August 29, 2018

5.0

This has helped improve my understanding of my business money flow and also see where problems may be developing. It has made things run a whole smoother.

Pros

This has been so user-friendly and such an easy transition and set up. We love this and would recommend it to everyone. Interfaces with our EHR great. My new billing company provides this as part of their services. The Dashboard is awesome and I can see everything about my finances, scheduling, claims, denials, payments. Interfaces with our Transfirst account so all payments are handled in one place and applied directly to the patient's account.

Cons

Have not found any yet with this software. I kind of wish we had looked at their EMR with how easy the practice management software is.

Review Source

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