# Page 4 | CollaborateMD Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is CollaborateMD the right Medical Billing solution for you? Explore 113 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/81299/CollaborateMD-PMS/reviews --- CollaborateMD 4.1 (113) [View alternatives](https://www.capterra.com/p/81299/CollaborateMD-PMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 2nd, 2026 # Page 4 - Reviews of CollaborateMD ## Showing most helpful reviews Showing 76-100 of 113 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KR Krisint R. COO Health, Wellness and Fitness Used the software for: 2+ years ### "Happy" June 24, 2021 4.0 Good but you are expensive Pros Claims submission and reporting system. It is a good program for the most part. Cons Expense and can be time consuming with all the different features. Review Source NB Natalia B. Practice Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Very good, reliable, practice management software" August 4, 2022 5.0 I have used it for 10+ years and would not change it Pros Easy to use in the most common functions. Reliable web base service Cons The feature to run reports is not easy to understand Review Source MM Melissa M. Office Manager Medical Practice Used the software for: 2+ years ### "CollaborateMD is the best kept secret in the industry bar none! " July 16, 2016 5.0 Pros I can say with confidence from my own experiences plus colleagues' reported experiences with several of the most well known medical billing/practice management systems, that Collaborate MD is the best product among them all. It's the easiest, fastest, most intuitive, user friendly product with unlimited professional support in every area for as long as you have the product. They have one goal, to get their customer's claims paid as fast as possible, and they take it very seriously. They are constantly improving their product with many updates throughout the year which include implementing customer's input to maintain a cutting edge product that is continually evolving. For the price, it's a steal in comparison to other systems. If they ever get wise to what they have, they would charge far more for their services. Cons Nothing. Product is exceptional all around and the people are top-notch professionals who know their product and area of expertise. Review Source KC Karli C. Billing Supervisor Hospital & Health Care Used the software for: 2+ years ### "Billing Software" June 24, 2021 5.0 Pros I like how easy the software is to maneuver. I also like how easy it is to grab proof of timely filing for claims. Cons When i billed reports some of the functions i have to have certain tabs in it to add another tab or take out tabs to get other tabs in. Review Source GD Geoffrey D. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Try to avoid" February 25, 2022 3.0 Very complicated, support not so good. Lots of additional fees to use more features. No way of storing encrypted credit cards. Pros It works with Practice Fusion EHR, so I did not want to have to do more manually Reason for choosing CollaborateMD first one with Practice fusion to be able to send billing to Review Source sB shetila B. Nurse Practitioner Medical Practice Used the software for: Less than 6 months ### "Poor Quality PRACTICE management system " June 24, 2021 1.0 horrible experience. I reccomend them to no one, if I was not in the situation I am in now, I would have been left . It messed up my financial balance horribly Pros It is easy on the eyes and seem as if it was easy to work through without any problems, but that was not correct Cons poor setup quality and integration with insurance companies Reason for choosing CollaborateMD It seemed simple and ease on the eye Switched from [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) Only because the EHR system (Elations System) does not offer practice management servoces at this time Review Source DF Deedee F. Used the software for: ### "" June 8, 2012 5.0 I am the biller for a psychologist and his assistant. We have a small practice with a high Medicare volume. I started looking for a program because of the rejections from Medicare. I had to do double entry; by creating the claims on a PDF formatted HCFA form to print out on the actual forms and then mailing the claims in. Once they were mailed, my provider had to wait for up to a month for reimbursement of the claims. It was costing us a fortune to create these claims! The system we were using was not meeting our needs when it came to scheduling both of the providers in the office. When we started on April 1st with CollaborateMD we were using 8.3.1 but a recent upgrade brought us up to 8.4. The upgrade was seamless and introduced the ability to assign tasks to other users (which I love!). The implementation went very fast. The data entry took about 2 weeks because I was doing it alone, but since our providers only see about 30-40 patients a week, it wasn't horrible. I did enter every patient from the old system just for the history. The training was through and I felt very supported and still do by our implementation specialist, Amanda. The only hiccup, if you will, has been with a payor denying claims that would not be denied on their own website due to a member ID number discrepancy. The customer support has been wonderful. I call or email Amanda and I get a response quickly if not right away. I have benefitted from this change because I am getting most of my payments by ERA and now submitting most every claim electronically. I only have 1 payor who is not currently accepting electronic claims submission. I am very happy with my choice in this program. My only complaint is I wish we could have done it sooner. Review Source JF Jackie F. President Financial Services Used the software for: 2+ years ### "If you are a Medical biller, CMD provides all the tools you need to track your claims within the software" June 9, 2017 5.0 I love it. I have all the tools and support I need to get my claims paid. While using CMD, we have increase our clients revenue by a minimum of 15% and some as high as 50%. Pros They are constantly improving the software based on what we, the billers, need. Very professional and knowledgeable staff and support is at no additional charge. Cons CMD is a billing system. If you are looking for a more robust scheduler and other enhancements you may be disappointed. But as a biller; nothing else matters if you cannot get the claim out the door! Review Source AS Abigail S. Coding Specialist Hospital & Health Care Used the software for: 1-2 years ### "Easy to use customizable billing system " September 24, 2020 4.0 I like this system overall, it was hard to get used to the new web based version at first but once I did u like that one a lot. Pros It is easy to use and create custom reports of the weekly billing and collections, has plenty of features to create custom reports and is better now that it is web based. Cons The fact that it freezes a lot and takes a while for it to start working again. Also, sometimes the reports would just stop working and not pull correctly for no reason. Review Source PR Pam R. Billing Manager Medical Practice Used the software for: 2+ years ### "Great System" June 25, 2021 5.0 I've used the system for 12 years, and still love it. Pros It's very user friendly every section is easy to figure out. Cons I don't have anything that I don't like about the software. Review Source EY EMANUEL Y. CEO Financial Services Used the software for: 1-2 years ### "CMD REVIEW " June 24, 2021 4.0 Pros EASY TO USE. ON A CLOUD. AFFORDABLE. SUPPORT IS GOOD Cons NO ABILITY TO SEE CLINICAL NOTES. NEED BETTER INTEGRATION WITH PRACTICE FUSION SOFTWARE. Review Source LT Laura T. Director of Marketing Hospital & Health Care Used the software for: 6-12 months ### "Frontline ER " June 24, 2021 5.0 Great Pros It is organized and accessible......It does integrate with ePower Cons All the data that a marketer might need is in Collaborate, however, they are no pre-defined reports that would be geared to utilizing the data for marketing. Other than sending a birthday reminder. Reason for choosing CollaborateMD n/a Review Source SW Sandy W. CEO Mental Health Care Used the software for: 1-2 years ### "Review of CollaborateMD" August 15, 2016 2.0 Pros One of the most positive things about Collaborate MD is their willingness to listen and change their software if they can and if the platform allows the change requested. Cons The reports on Collaborate MD seem extensive and is promoted as "write any report that you can imagine", however, writing reports that include Revenue, Receipts and Adjustment is not an option and simply can not be done. In addition, month end and year end reports are not saved on the system, should you require month end or year end information it is necessary to collect and save reports to Excel or similar software. The problem with this is predicting exactly what you may need to report 1 to 5 years or longer from now. In a "real time" environment it is difficult to balance daily reports much less monthly or annual. All input to the system must stop until you gather reports or they do not balance, if you are a 24/7 facility this can create a nightmare for accounting. Review Source LP Lynn P. Physician Hospital & Health Care Used the software for: 2+ years ### "Great software for independent medical practice " June 24, 2021 5.0 Pros It is easy to use. Easy to make appointments. Cons I did have problems with setting up claims initially. Unable to check for insurance eligibility. Review Source YR YASIENIA R. MANAGER Used the software for: 2+ years ### "WONDERFUL BILLING SOFTWARE" July 3, 2018 5.0 Pros Collaborate MD is a dowloaded software program that can be used web-based as well. It also has capabilities for practice management, claims management and intergrated payment processing features. Cons So far so good with using Collaborate MD. We have used this software for our medical practice for years and would not even change to any other program. Review Source KV Katie V. Account Manager Mental Health Care Used the software for: 1-2 years ### "We have been using CollaborateMD for several years and are very satisfied." June 5, 2018 5.0 Easy and efficient claim submission! Pros CollaborateMD makes it easy to bill multiple claims quickly and efficiently. I like that it instantly notifies you of any errors on a claim before it is sent to the clearinghouse. Rejection reports are easy to understand and link you to the claim form to instantly make necessary corrections. Cons We honestly have not had much trouble with this software. I can't remember the last time we needed customer support, which is awesome! Review Source LR Linn R. Owner Financial Services Used the software for: 1-2 years ### "Stay Away it will cost you money" May 15, 2018 1.0 Pros The sales person I had was excellent and she knew the system. She would help with setup, as the CS hours are so short and often I couldn't speak with them. But she's left and then I had to deal with CS and that's when everything went south. Cons The Customer Service is horrible, hours are very short the staff is not trained. Double billing is the norm it feels like. No one will talk to you everything is a battle with them. Review Source JB Jacki B. Administrator Medical Practice Used the software for: 1-2 years ### "Do not use this company, their customer service is rude and not helpful at all" April 4, 2018 1.0 Pros Price and ease of use, it sounds good on paper until you actually need assistance from the customer service department than you are in big trouble Cons Where do I start. So many issues with this company and getting ERA set up, they are horrible. We will not put another client on this software due to this. Review Source FD Francie D. Used the software for: ### "" October 29, 2012 5.0 If I had to rate CollaborateMD for their support and never ending kindness for my business and family, I would rate them a 10! Having a dedicate Client Relationship Experience Manger is one of our greatest investments with CollaborateMD. With the recent loss of my son, who conducted all of our business transactions, I could not see the road in which I would be able to carry on his legacy. CollaborateMD stepped in not only for moral support but their kindness goes beyond words. They took the time to teach me the system that I knew so little about. I felt as if they owned my business and did everything possible to make me succeed. They were so patient and never made me feel as if I was incompetent of running a business after the loss of my son. I was able to call anytime and get the help I needed to keep the business going! Loosing my son was tragic, I could not loose my business as well, CollaborateMD made sure that this would never happen. Having CollaborateMD at my side through ever step to continue with my business made life so much easier to cope with. They truly demonstrated love, dedication, commitment to Ozark Medical Billing Services both on a personal and business level. I will forever be thankful to CollaborateMD for all of my successes. Review Source cM chris M. Clinical Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Love this software!" February 13, 2017 5.0 We only use it as a scheduler and interface it with our EHR. So we dont use all the features, however the system works great. I would recommend it. Pros easy of use Cons some functions limited due to subscription Review Source SS Sophia S. Owner Medical Practice Used the software for: Less than 6 months ### "Collabmd " June 24, 2021 5.0 Excellent so far Pros Ease of use and connects with current emr Cons I like it so far, will need to use more extensive Lee Reason for choosing CollaborateMD Google and another doc uses it Review Source AM Amber M. Office Manager Mental Health Care Used the software for: 6-12 months ### "Not user friendly" October 11, 2017 2.0 Do not recommend this to anyone Pros It gives you the option to notify you when an authorization is going to expire, before it expires so that you are able to get a re-authorization. Cons Horrible set up and scheduling is a joke. The scheduling is far from user friendly and the set up of the scheduling is awful. Review Source CF Carrie F. Medical Biller Medical Practice Used the software for: 6-12 months ### "Review of Collaborate MD " May 31, 2016 3.5 Pros The reports on the software contain a lot of useful information for A/R follow up, and ease of use. The creation of claims is very easy and simple to use as well. The software is very easy on the eyes, and easy to comprehend. The large buttons at the top are not overwhelming, as I've seen in other comparable medical software systems. Cons The inability to see a payment and where it was applied can be difficult when speaking with a patient, and they ask "Where did my $100 apply to?" which would require you to add up each of the applied portions of the payment. Sometimes system slowness can be an issue when trying to add new claims and patient demographics. Review Source SL Sheryl L. Owner practice manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Bait and switch pricing" July 1, 2022 1.0 Disappointing. Pricing was quoted at one level and I ended up being charged 3 times more Pros Nothing. Not user friendly, opaque pricing and slow customer support Cons Not user friendly. Too expensive. Was told one price and charged another. Reason for choosing CollaborateMD Because my biller at the time insisted. Turns out she got a kick back for signing us up. Then she screwed everything up. Review Source FG Fran G. Owner Medical Practice Used the software for: 2+ years ### "It was great til this year. Inaccurate reports and freezes up a lot!" May 16, 2016 1.5 Pros It is a very easy software to learn. I do like that's it's internet based and they provide the updates too. Cons This past year it has been freezing up constantly. I even contacted the ceo of this company, but it doesn't seem he cares that we've been a long time client and we are unhappy with their service. Review Source Similar Products Featured