--- title: "ToolWatch by AlignOps Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ToolWatch by AlignOps the right Tool Management solution for you? Explore 62 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/81357/ToolWatch-Enterprise/reviews/" page_type: "reviews" language: "en" --- ToolWatch by AlignOps 4.2 (62) [View alternatives](https://www.capterra.com/p/81357/ToolWatch-Enterprise/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of ToolWatch by AlignOps Ease of use 3.8 Customer Service 4.3 ## Pros and Cons in Reviews MY Mohammad Y Operation ManagerMechanical or Industrial Engineering, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “ToolWatch aids operational efficiency by providing real-time tool tracking but the tendency to freeze the system between different modules indicates that the system can be improved in terms of performance.“ June 30, 2025 LD Lucas D AccountingConstruction, 51 - 200 employeesUsed the software for: Less than 6 months. “From an accounting perspective, the costing methods that are used currently do not generate an accurate material inventory value. “ May 9, 2024 AN Ashley N Office Manager, Assistant to Resource ManagerConstruction, 201 - 500 employeesUsed the software for: 1-2 years. “LOVE the reporting functions, and the ease at which one can move assets around.“ September 1, 2023 KR Kathy R Software & Implementation ManagerConstruction, 201 - 500 employeesUsed the software for: More than 2 years. “There are a few quirks regarding employee set up and emails that can cause small issues.“ October 24, 2023 RP Rick P Tool ManagerMechanical or Industrial Engineering, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It's quick and there are very few issues with the system.“ July 22, 2024 TC Tim C Warehouse Manager Construction, 201 - 500 employeesUsed the software for: More than 2 years. “The only issue I have is the software locks up causing the process to slow while waiting for it to clear“ May 12, 2023 KR Kathy R Software & Implementation ManagerConstruction, 201 - 500 employeesUsed the software for: More than 2 years. “The best customer support team in the business. “ October 24, 2023 SM Sarah M Office AdministratorConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “The only aspect I've struggled with so far is the billing browser and understanding the dates involved.“ July 31, 2023 ## Showing most helpful reviews Showing 1-25 of 62 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Argenis U. CEO Computer & Network Security Used the software for: I used a free trial ### "The essential ally to manage and optimize my business." August 6, 2023 5.0 From the moment I can implement this platform in my business, I have noticed a very significant improvement in the management of tools, equipment and materials. Pros It's great because with this platform, I can easily track the location and usage of each item, which has allowed me to reduce waste and unnecessary costs. Cons I may have experienced slight difficulties configuring certain features and customizing reports to my specific needs. Review Source BF Bob F. Asset Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Managing tools" November 30, 2023 4.0 Pros All the features in the system like locations of tools and being able to send out reports Cons It seems the cost is high compared to others systems Review Source SM Steve M. Maintenance Facilities Services Used the software for: 2+ years ### "Riddled with bugs" May 29, 2019 2.0 The only reason I still have this program, is because I don't have the time to convert all the information to a new one. Pros Um, nothing. I wouldn't wish it on my worst enemy. Cons Can’t type notes in a retired tool Won’t allow an inspection recurring every two, three years “Certification” recurrence not working in program Tools won’t delete, unless deleted multiple times, reboot a couple times. Service event will not delete. Work order GUI messed up. Workaround: generate w/o from tool. Sort of. “Lists” purchasing / receiving menu messed up. Set up 3000 mile PM on vehicle, created work order for last PM, reset miles to higher than called for PM, no service message. Multiple crashes. Worst one when I had a large transfer almost complete. Locked up computer. “Fatal error” message sent to toolwatch. Editing tasks in service tab tool model, locked up. Editing condition of a quantity tool, asked if I wanted to edit all tools in this category, “yes” said it would reset quantity to zero? It didn’t reset the quantity, and didn’t update the status. Can’t modify a transfer or work order once processed. Transfer history report doesn’t reflect what is currently transferred to employee\* When adding cost to a tool, must put price under “replacement value”- “retail” doesn’t register as a value (2) major crashes, toolwatch shut down both times during transfers ETC Review Source BG Brian G. CFO Construction Used the software for: 2+ years ### "ToolWatch" May 15, 2023 5.0 One of the better decisions our company made many years ago was to transition to ToolWatch. We have been far better off in our Shop/Warehouse operation because of having this software tool. Pros Being on the finance side of the equation, I love the ability to assign costs to tools, equipment, materials and consumables and then job cost them to our projects. Next, is the general ability to track tools from inventory sites to job sites Cons Over the years we have had a few minor issues with components in the Service Area and Transfers in regards to Units of Measure that took some time to "correct", but overall there is no "least"! One "negative" has been the change in billing in association with the Cloud, as costs have crept upwards. Reason for choosing ToolWatch by AlignOps Overall assessment of value and price made it the best choice Review Source KM Kara M. Project Accountant Construction Used the software for: 2+ years ### "User-friendly with Exceptional Customer Service" June 29, 2023 5.0 Pros ToolWatch is a super easy product to use, very user friendly.I have also taken many on-line training sessions and thoroughly enjoyed and found them useful.The customer service is superb. Cons The least "user-friendly" part of ToolWatch would probably be importing a new rate sheet however customer service is more the eager to help you through the process. Review Source Response from AlignOps August 3, 2023 Dear Kara, Thank you for your fantastic review of ToolWatch! We are glad to receive your feedback and are delighted to hear that you find our software user-friendly. Your positive comments about how easy it is to navigate ToolWatch are encouraging. We strive to provide an intuitive interface that allows our users to navigate seamlessly through the platform. Providing comprehensive training resources is a top priority for us, and we're pleased to know that they benefit you. Moreover, we are grateful for your appreciation of our exceptional customer service. Delivering superb customer support is at the heart of what we do, and your acknowledgment of our team's efforts is motivating. Regarding importing a new rate sheet, we understand that it may seem less user-friendly, but we're pleased to know that our customer service team has been eager to help you through the process. We're continuously working on improving our platform, and your feedback helps us identify areas where we can further enhance the user experience. If you have any additional questions or need further assistance, please don't hesitate to contact our Customer Success Team at customersuccess@toolwatch.com. We are here to support you and ensure you have a smooth and successful experience with our software. Once again, thank you for your review and for choosing ToolWatch. We are honored to have you as a customer and look forward to continuously exceeding your expectations. Best regards, Your Customer Success Team CF Carl F. Warehouse Manager Construction Used the software for: 2+ years ### "Tool Watch is a great system." October 21, 2021 5.0 Tool Watch has been very helpful in finding tools, and getting tools repaired under warranty. Pros Ease of use. The system is very easy to use for first timers. Tool lookup is great to use when looking for tools in our inventory, if barcode is missing you can lookup with description or serial number. Cons Report feature. I would like the report feature to be more customizable, with the ability to save previously run reports. Review Source Response from AlignOps October 25, 2021 Hey Carl - Thank you for taking the time to leave a review! We appreciate it! Did you know on our Enterprise Tier, we do offer Custom Reporting? Please reach out if you would like more info. Thanks! JK Jeremy K. Procurement Agent Electrical/Electronic Manufacturing Used the software for: 2+ years ### "ToolWatch user for almost 5 years" June 13, 2023 5.0 Since implementing ToolWatch we have had better visualization of our tools and being able to do inventories more easily has helped save money. Pros Having pictures for tools is helpful. Its easy to find tools using the model search Cons There are some billing features that do not work for us. Review Source EC Elizabeth C. Special Projects Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Growing with the industry." May 15, 2023 5.0 \[sensitive content hidden\] has been an a wonderful asset over the years. I believe that the organization has been growing and providing support in a great manner. Pros The growth over 12 years has been substantial. Over time, the transfer to the cloud, the ability to use the mobile app and the training provided has been significant. Cons The billing data export tool. It is antiquated and needs to be updated so that cost centers can be multi-selected without having to individually click on each one. Review Source DT DANA T. Administrator Mining & Metals Used the software for: 2+ years ### "2% USER FRIENDLY" September 24, 2018 2.0 Although the support is somewhat helpful, support can only do what they can do as their hands are tied. It is the developers behind the curtain who need to think outside their box! Pros There is definite potential with this software; however after my 2 years with my company and using TW (employer usage 10+yrs) and making user friendly recommendations, there have been no changes incorporated. Cons Real time not really real time! TW needs to get some app and software testing done by real users who will let them know where changes/updates need to be made. (if not already submitted as a ticket to TW support). With the new app loaded and tested by field guy, he says "it is so complicated now, why did they ever change it?" I personally have made so many suggestions and not only have they been obviously ignored, they removed the "remember me" feature for logging in! Seriously?! Why would the developers removed such a helpful user friendly feature... goes to show there are not actual users testing for recommendations! no-brainer. TAKE THE RECOMMENDATIONS AND SUGGESTIONS FROM THE USERS AND THIS SOFTWARE COULD ACTUALLY BE HELPFUL INSTEAD OF BEING HEADACHE. Unfortunately, I do not foresee my employer changing to a different software application anytime soon although I will be researching alternatives!!! Review Source CB Connor B. Tool Man Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "ToolWatch Review" July 31, 2023 5.0 We have a problem with keeping track of certain tools. ToolWatch has helped with this. Pros My favorite thing about ToolWatch is the app and the convenience of using it in the field, Cons I do not like the different tabs. I would like if there was an ADMIN tab that could do things in Back Office, Warehouse, and Field. Review Source Response from AlignOps August 3, 2023 Connor, Thank you so much for taking the time to write a glowing 5-star review of ToolWatch on Capterra! Your feedback means the world to us, and we genuinely appreciate your kind feedback. Your comments have been shared with our dedicated product team and your customer success manager. We believe that continuous improvement is the key to delivering the best possible experience to our valued customers like yourself. Your suggestions and ideas are invaluable to us. Your customer success manager looks forward to discussing your feedback in greater detail. Feel free to reach out to them at customersuccess@toolwatch.com, and they will be more than happy to assist you. They can also provide you with insights into our product roadmap and let you know when your requests might be implemented. Once again, thank you for your fantastic review. It motivates us to keep striving for excellence and delivering top-notch solutions to meet your needs. If you have additional feedback or questions, please don't hesitate to reach out to us. Looking forward to serving you even better in the future! On behalf of our Customer Success Team, thank you! RP Russ P. Logistics Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Great Syatem" July 25, 2024 5.0 Since changing from ToolWatch to Align, everything has continued to run smoothly. Pros Lots of communications sent out about things happening. I use it for tool inventories and tracking. It works perfectly. Cons There is nothing I can pin point that I would consider a con. Review Source JM James M. Tool Mgnt. Construction Used the software for: 6-12 months ### "Gave them money and received 0 value in return." August 25, 2016 3.0 The original sales person who sold us on the program added sections that we had no idea what they were for, but we were charged for. The CFO would not refund our cost for the software add-ons. Training was promised (and paid for) and support, but it never panned out and we were left out in the dark to figure things out on our own. The sales person who we dealt with said that the software could do certain functions that we later found out to be not true. Syncing our very pricey mobile device was a total headache. (it sits on my desk as a reminder of what we invested and lost doing business with this company.) When we decided to part ways and not renew our subscription (very expensive by the way) we wanted all our data that we had spent months entering to populate the database... We were originally told that if needed they could export and make it seamless. We received a hundred pages of scripted text and left to figure out a way of retrieving the data for us to import into a different asset tracking program.. THAT was a total headache. If you partner yourself with this company, you are very angry at your money and your trying to get away from it as fast as possible! Pros Good presentation and visually looked great. Cons spotty support, UN-fulfilled promises, syncing issues with mobile devices, cloud based headache, spent money and all I have left to show for it is a box of barcode stickers and scanning equipment that is useless to our company for anything else. I could be here for days... Let's just say, anything you think this program can do for your company with probably be difficult if not next to aggravating to accomplish. Review Source TT Tommy T. Operations Officer Used the software for: 2+ years ### "Best Software we have to manage Assets and Tools. We under-utilize its many features." April 19, 2018 5.0 Pros It forces you to be very organized on what you track and how. Rollup reports are very nice. Mobility has really increased our efficiency in getting things checked in and out. Cons Would like to see automated email reporting I need people to know (and own) ho many tools their departments have at any given time. Customized reporting should be available as well. Would really appreciate a "remember me" button upon login. Review Source Response from AlignOps April 20, 2018 Tommy, Thank you for the review! We really appreciate you taking the time to leave both pros and cons. We hear you about the email reporting, we call it notifications and we are evaluating how we can bring that functionality to our users this year. So stay tuned! We do have a custom reporting solution! Actually there are two options, either our Reporting Cloud or through our API. A Success team member will be reaching out to you do discuss. And again Thanks for the Review! Best, Team @ ToolWatch MU Mike U. Programmer Construction Used the software for: 2+ years ### "Great Software, Great Company" December 14, 2016 5.0 Our Company has worked with ToolWatch for quite a few years now and they have been very good at helping us shape the tool around our needs. We have over 23,000 bars coded tools, and 2,200 consumables in our database, so we certainly use this product to its fullest potential. Our business environment requires a lot of custom reporting and specialty data needs as we are always innovating with new applications and technology. The staff at ToolWatch has been very accommodating with helping us get API access to our tools database in order to take full advantage of our data. We are also very excited about all of the new products that ToolWatch is working on, like the Field App and the Rfid scanners. Working specifically with Casi and Ron on several of our last development efforts has been a great experience as they have been responsive and knowledgeable at each turn. This tool can do a lot of cool stuff and the staff is great. Review Source Response from AlignOps December 15, 2016 Hi Mike, Thank you for the review! All the best, Team ToolWatch DL Deanna L. Administrator Construction Used the software for: 1-2 years ### "Helpful!" May 15, 2023 5.0 Pros Toolwatch has been very helpful in finding tools, logging movement, and needs for tools/equipment across job site locations and internally for our carpenters. Cons Functionality has some long processes especially with set up, but once all set up it's easy to maintain and use. Review Source DB Denise B. Accounts Payable Sepcialist Construction Used the software for: 2+ years ### "Solid Inventory Tracking" May 15, 2023 4.0 Pros The ease of use and the training oppotunities. Cons That the tiers of use are so drastically different in price. Review Source AT Amber T. Operations Manager Construction Used the software for: Less than 6 months ### "New User" June 28, 2023 5.0 Customer service team is excellent Pros The ease of inventory management for our equipment in the warehouse off site. Cons So far I haven't experienced any cons, everything has been great. Reason for choosing ToolWatch by AlignOps No Review Source VR Verified Reviewer Business Process Manager Construction Used the software for: Less than 6 months ### "OK piece of software" January 23, 2018 3.0 Pros The software integrates with an industry standard construction software called Sage 300 CRE which makes it pretty seamless in keeping inventory. Cons Kind of a hokey program and can have many issues when running on an RDS desktop. Doesn't support some legacy barcode systems. Review Source BB Brent B. President Used the software for: ### "Customer NO Service" May 29, 2015 1.0 I paid for the software and when it came time to replace my computer the software would not work without a new keycode. Toolwatch refused to give me a new keycode until I paid for their support. It is a terrible company and you should not waste your money, their are better systems out there. Review Source Response from AlignOps June 11, 2015 Brent, We would like to extend our sincere apologies for your experience. We revisit our policies based on customer feedback and this policy was changed in 2010. Today, if a ToolWatch SE customer contacts us for an authorization code we provide the code even if the customer has no current support contract. JB Joe B. Used the software for: ### "Outdated & counterintuitive" August 12, 2015 2.0 The pricing scheme limits the number of users which prevents the jobsites from using the system to place tool requests or pick-up requests. The billing side of toolwatch is awful and the software constantly breaksdown on us or doesn't sync across our multiple users. Find something else or build it yourself. The training they provide is pretty good, but there are a lot of things it should be able to do that it doesn't. Review Source KR Keith R. Used the software for: ### "tool watch sucks" October 24, 2016 1.0 Poor poor customer support!!!!! Poor response time with technical support! Not user friendly! Costly! Pros Its got to work right for me to like it Cons doesn't ever work Review Source MY Mohammad Y. Operation Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Assisting to maintain operations on track" June 30, 2025 5.0 ToolWatch aids operational efficiency by providing real-time tool tracking but the tendency to freeze the system between different modules indicates that the system can be improved in terms of performance. Pros With ToolWatch I was able to scan barcodes and be able to check tools in and out at various locations instantly. It helped me to trace the status and the position of each item accurately and make sure that nothing would be overlooked. Cons I experienced some cases of freezing or lagging, this was when I was moving between warehouse and jobsite modules. Review Source BB Brad B. Warehouse Manager Construction Used the software for: 2+ years ### "warehouse manager" September 4, 2024 5.0 Pros Has added great value to our organization in terms of being able to have visibility of our assets. Also, the billing and purchase orders features Cons I wish I had more check-in's from our account rep. Also would like to have opportunities to attend conferences or something similar to meet with other high-end users to learn from one another Review Source SM Sarah M. Office Administrator Construction Used the software for: 6-12 months ### "Great inventory management tool" July 31, 2023 4.0 Pros The ToolWatch interface is user-friendly. There is a lot of training material that has helped me quickly learn the back office and warehouse inventory management practices. The support from ToolWatch's team is unmatched from other programs we've tested. Cons The only aspect I've struggled with so far is the billing browser and understanding the dates involved. Review Source Response from AlignOps August 3, 2023 Hi Sarah! Thank you for sharing your experience with ToolWatch on Capterra. We genuinely appreciate your feedback, and we're thrilled to hear that you find our inventory management software to be an excellent solution for your needs. Your comments about our user-friendly interface and comprehensive training material reaffirm our commitment to providing a seamless experience for our valued customers like you. We're dedicated to making back office and warehouse inventory management practices easy to learn and implement. We are also grateful for your acknowledgment of our support team's efforts. Delivering excellent customer service is one of our top priorities, and we're glad to know that our team's assistance has made a positive impact. Regarding the billing browser, we want to ensure a user-friendly experience. Your feedback helps us identify areas for improvement, and we're committed to addressing any issues promptly. Your comments will be shared with your customer success manager to follow up with our product team. If you have any questions or need further assistance with billing or any other aspect of ToolWatch, please don't hesitate to contact your Customer Success Manager at customersuccess@toolwatch.com. We're always here to equip you with the best training possible so you can have a seamless experience with our software. Once again, thank you for your review and for choosing ToolWatch as your inventory management partner. We are honored to serve leaders in the construction industry like you and look forward to continuously exceeding your expectations. Best regards, Your Customer Success Team LW Larry W. Resource Manager Construction Used the software for: 2+ years ### "Toolwatch for billing" October 21, 2021 5.0 Pros I have been a Toolwatch user for about 30 years and I have had the experience to work with a highly refined tool tracking software. The current version of Toolwatch Enterprise is very easy to setup ant train others on the ease of use. The main feature that I like with Toolwatch is the asset tracking and locations reports. It has made my job of managing a large network of tools, furniture and equipment very easy. At any given time I can run a report for all of our equipment and their locations and generate an accurate equipment billing. Cons The only thing that I have disliked about Toolwatch is the lost data over the years of updating the software and migrating data. I have lost a lot of purchase dates and purchase cost of items that were entered into the system. It is not a huge deal but when i look up an item and want to see what the cost was or when it was purchased and the fields are blank it is disappointing. This is my only con. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.