# ToolWatch by AlignOps Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ToolWatch by AlignOps the right Asset Tracking solution for you? Explore 62 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/81357/ToolWatch-Enterprise/reviews --- ToolWatch by AlignOps 4.2 (62) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ToolWatch by AlignOps Ease of use 3.8 Customer Service 4.3 ## Pros and Cons in Reviews MY Mohammad Y Operation ManagerMechanical or Industrial Engineering, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “ToolWatch aids operational efficiency by providing real-time tool tracking but the tendency to freeze the system between different modules indicates that the system can be improved in terms of performance.“ June 30, 2025 LD Lucas D AccountingConstruction, 51 - 200 employeesUsed the software for: Less than 6 months. “From an accounting perspective, the costing methods that are used currently do not generate an accurate material inventory value. “ May 9, 2024 RP Rick P Tool ManagerMechanical or Industrial Engineering, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It's quick and there are very few issues with the system.“ July 22, 2024 TC Tim C Warehouse Manager Construction, 201 - 500 employeesUsed the software for: More than 2 years. “The only issue I have is the software locks up causing the process to slow while waiting for it to clear“ May 12, 2023 AN Ashley N Office Manager, Assistant to Resource ManagerConstruction, 201 - 500 employeesUsed the software for: 1-2 years. “LOVE the reporting functions, and the ease at which one can move assets around.“ September 1, 2023 SM Sarah M Office AdministratorConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “The only aspect I've struggled with so far is the billing browser and understanding the dates involved.“ July 31, 2023 TH Tim H ControllerConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “Ease of Use and it is always easy to translate this to other users in training.“ July 29, 2024 KR Kathy R Software & Implementation ManagerConstruction, 201 - 500 employeesUsed the software for: More than 2 years. “There are a few quirks regarding employee set up and emails that can cause small issues.“ October 24, 2023 ## Showing most helpful reviews Showing 1-25 of 62 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RP Rick P. Tool Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Tool Watch/Align" July 22, 2024 5.0 Overall, Tool Watch great. It's quick and there are very few issues with the system. Pros I like the functionality of Tool Watch and ease of use. Cons What I dislike the most is the new cloud version. It is not as fast. Review Source RP Russ P. Logistics Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Great Syatem" July 25, 2024 5.0 Since changing from ToolWatch to Align, everything has continued to run smoothly. Pros Lots of communications sent out about things happening. I use it for tool inventories and tracking. It works perfectly. Cons There is nothing I can pin point that I would consider a con. Review Source SM Steve M. Maintenance Facilities Services Used the software for: 2+ years ### "Riddled with bugs" May 29, 2019 2.0 The only reason I still have this program, is because I don't have the time to convert all the information to a new one. Pros Um, nothing. I wouldn't wish it on my worst enemy. Cons Can’t type notes in a retired tool Won’t allow an inspection recurring every two, three years “Certification” recurrence not working in program Tools won’t delete, unless deleted multiple times, reboot a couple times. Service event will not delete. Work order GUI messed up. Workaround: generate w/o from tool. Sort of. “Lists” purchasing / receiving menu messed up. Set up 3000 mile PM on vehicle, created work order for last PM, reset miles to higher than called for PM, no service message. Multiple crashes. Worst one when I had a large transfer almost complete. Locked up computer. “Fatal error” message sent to toolwatch. Editing tasks in service tab tool model, locked up. Editing condition of a quantity tool, asked if I wanted to edit all tools in this category, “yes” said it would reset quantity to zero? It didn’t reset the quantity, and didn’t update the status. Can’t modify a transfer or work order once processed. Transfer history report doesn’t reflect what is currently transferred to employee\* When adding cost to a tool, must put price under “replacement value”- “retail” doesn’t register as a value (2) major crashes, toolwatch shut down both times during transfers ETC Review Source ST Story T. Warehouse Clerk Construction Used the software for: 2+ years ### "Review of my use" June 10, 2024 5.0 Pros The ease of tracking and rental adjustments Cons There are some feature I would like to be able to correct myself but I have to contact support to get them done. Review Source LD Lucas D. Accounting Construction Used the software for: Less than 6 months ### "Align for the win!" May 9, 2024 4.0 Onboarding was generally painless. We tried using some advanced features when onboarding that backfired but a basic onboarding would be seamless. We're in constant contact with our reps and support is responsive to our questions. Pros It took us to the next level with regards to consumable inventory management and accuracy. It also allows us to schedule and track maintenance on our equipment which eliminated the need for extra software. Cons From an accounting perspective, the costing methods that are used currently do not generate an accurate material inventory value. I have been told an update is coming to include that feature. Review Source SM Sarah M. Office Administrator Construction Used the software for: 6-12 months ### "Great inventory management tool" July 31, 2023 4.0 Pros The ToolWatch interface is user-friendly. There is a lot of training material that has helped me quickly learn the back office and warehouse inventory management practices. The support from ToolWatch's team is unmatched from other programs we've tested. Cons The only aspect I've struggled with so far is the billing browser and understanding the dates involved. Review Source Response from Align Technologies August 3, 2023 Hi Sarah! Thank you for sharing your experience with ToolWatch on Capterra. We genuinely appreciate your feedback, and we're thrilled to hear that you find our inventory management software to be an excellent solution for your needs. Your comments about our user-friendly interface and comprehensive training material reaffirm our commitment to providing a seamless experience for our valued customers like you. We're dedicated to making back office and warehouse inventory management practices easy to learn and implement. We are also grateful for your acknowledgment of our support team's efforts. Delivering excellent customer service is one of our top priorities, and we're glad to know that our team's assistance has made a positive impact. Regarding the billing browser, we want to ensure a user-friendly experience. Your feedback helps us identify areas for improvement, and we're committed to addressing any issues promptly. Your comments will be shared with your customer success manager to follow up with our product team. If you have any questions or need further assistance with billing or any other aspect of ToolWatch, please don't hesitate to contact your Customer Success Manager at customersuccess@toolwatch.com. We're always here to equip you with the best training possible so you can have a seamless experience with our software. Once again, thank you for your review and for choosing ToolWatch as your inventory management partner. We are honored to serve leaders in the construction industry like you and look forward to continuously exceeding your expectations. Best regards, Your Customer Success Team LW Larry W. Resource Manager Construction Used the software for: 2+ years ### "Toolwatch for billing" October 21, 2021 5.0 Pros I have been a Toolwatch user for about 30 years and I have had the experience to work with a highly refined tool tracking software. The current version of Toolwatch Enterprise is very easy to setup ant train others on the ease of use. The main feature that I like with Toolwatch is the asset tracking and locations reports. It has made my job of managing a large network of tools, furniture and equipment very easy. At any given time I can run a report for all of our equipment and their locations and generate an accurate equipment billing. Cons The only thing that I have disliked about Toolwatch is the lost data over the years of updating the software and migrating data. I have lost a lot of purchase dates and purchase cost of items that were entered into the system. It is not a huge deal but when i look up an item and want to see what the cost was or when it was purchased and the fields are blank it is disappointing. This is my only con. Review Source VF Vincent F. Inventory Manager Construction Used the software for: 2+ years ### "Decent Software, Very Helpful Customer Support" October 20, 2021 4.0 ToolWatch has organized our company in ways we couldn't imagine. After adopting the software to track the locations of assets, we now utilize the software for tracking purchases, service and repairs on equipment, job costs, and much more. Pros The best part about the software is that there are many different facets that can be utilized. You can always find a different piece of the software that you might be able to utilize in your company. Cons You are sometimes forced to change your company processes to adapt to the software rather than easily adapting the software to fit the company processes. Review Source Response from Align Technologies October 21, 2021 Thank you for the review, Vincent! Appreciate you taking the time to do so. I'm glad ToolWatch has helped organize your company in ways you couldn't imagine! MR Matt R. Warehouse Foreman Construction Used the software for: 2+ years ### "Tracking / Locating" July 5, 2023 4.0 Happy with total outcome of product for our needs Pros Ease finding and locating items per job site. Cons At times system freezes and take a while to come back on line for tracking or adding items. Review Source Response from Align Technologies August 3, 2023 Hi Matt, Thank you for taking the time to write a review about ToolWatch. We truly appreciate your feedback and are glad to hear that our software effectively tracks and tracks items at job sites. Your positive comment about the ease of finding and locating items per job site is encouraging. We strive to provide efficient solutions that meet the needs of our customers, and your feedback reaffirms that we are on the right track. However, we apologize for any inconvenience you may have experienced with the system freezing at times. We take performance issues seriously, and our team is actively working to address such occurrences promptly. Your feedback helps us identify areas for improvement, and we are committed to providing a smoother and more reliable experience. We're thrilled to know that, overall, you are happy with the outcome of our product for your needs. Your satisfaction is our ultimate goal, and we're dedicated to continually enhancing our software to meet your expectations. If you encounter any further issues or have any suggestions, please don't hesitate to reach out to your Customer Success Manager at customersuccess@toolwatch.com. We are here to assist you and ensure you have a seamless experience with our software. Thank you once again for your valuable review. We are honored to have you as a customer and look forward to serving you even better in the future. Best regards, Your Customer Success Team BF Bob F. Asset Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Managing tools" November 30, 2023 4.0 Pros All the features in the system like locations of tools and being able to send out reports Cons It seems the cost is high compared to others systems Review Source TR Tim R. Logistics Manager Construction Used the software for: 2+ years ### "Tim Rollikng" October 12, 2021 5.0 Overall experience has been very good. The customer service and technical support team are very prompt in addressing and resolving your issues Pros Bar Coding. Tool Watch Reporting Customer Service is excellet Cons Sometime the speed of updates are slow. Need to utilize the training library Reason for choosing ToolWatch by AlignOps Was not involved within the decision. It was decided before I was employed. Review Source MP Marko P. Logistics and Tool Coordinator Construction Used the software for: 6-12 months ### "Toolwatch Review" October 18, 2021 5.0 Overall, I liked the experience of the Toolwatch program. Pros It is very easy to use and train new employees on the application Cons It does not provide email alerts to the main user on tool/asset requests and completion of count tickets Review Source Response from Align Technologies October 20, 2021 Hi Marko, Thank you for your Review! I wanted to let you know that we do have a variety of Notifications and there is one for Email/Text alerts on Asset Requests! Contact us for more info. Thank you! CS Chad S. warehouse manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "great system" May 12, 2023 5.0 Pros easy to use with little to no training at all Cons trying to get employees to use it on a daily basis. the system don't work if everyone don't use it Review Source KC Kevin C. Shop Manager Construction Used the software for: 2+ years ### "ToolWatch" October 21, 2021 5.0 Great Pros Set up, Support calls are great . How quick you can track tools. Also the report you can run on tools. Cons Training on line ! Please call me for details. Reason for choosing ToolWatch by AlignOps user friendly Review Source KR Kathy R. Software & Implementation Manager Construction Used the software for: 2+ years ### "Great tool that is easy to use." October 24, 2023 5.0 Implementation was great. The best customer support team in the business. Pros The integration with Sage 300 CRE makes the maintenance easy. Cons There are a few quirks regarding employee set up and emails that can cause small issues. Review Source CE Chad E. Director of Yard Operations Construction Used the software for: 6-12 months ### "ToolWatch is user friendly" September 16, 2020 5.0 My direct contact at ToolWatch is awesome to work with. He is very prompt in dealing with issues/concerns and has them resolved within a day or two. Pros ToolWatch is very easy to setup and to use. I would recommend this to any business that is looking to manage equipment and/or material. Cons The items that I have found to be an issue have been or in the process of being resolved. Review Source DP Dave P. Eq Mgr Used the software for: ### "Working With Us" February 22, 2016 2.0 The billing module in ToolWatch leaves a lot to be desired. It hasn't worked since the first of the year. Support is on their schedule, not ours making it hard to resolve. Their support staff likes to talk down to you, they are right, I am not a computer guru. I just want their software to work. Their pricing setup limits the number of users, you have pay for each station instead of users, which prevents the jobsites from using the system to place tool requests or pick-up requests. We had used ToolWatch SE for 14 years, it did everything we wanted. ToolWatch Enterprise is a disaster. After thousands of dollars and months of setup, we will be changing programs. Update: ToolWatch support has contacted us since my original review. The people I talked to were very helpful and we got it running on track again. It turned out to be an error that was made on our end during a year-end billing cycle, our mistake. An advantage to Enterprise over SE, they can look into the database and see what has been occurring. They were able to reverse the mistake and we could move forward from there. Review Source GH Gary H. Information Officer Used the software for: ### "ToolWatch is an effective tool billing and tracking application. Support staff is helpful." February 29, 2016 4.0 We have used ToolWatch SE and Enterprise for many years. When we switched from ToolWatch SE to Enterprise, we had data and process conversion concerns just like any application that would be converted. We found the support team at ToolWatch to be very helpful, courteous and patient. ToolWatch uses a concurrent licensing scheme which is an industry standard and does not limit the number of users. If a company wants to add more users, purchase more licenses. The application has the ability to track tools by hour, day, week and month. We use all billing schemes without issue, although our maintenance has increased due to the multiple rate sheets. ToolWatch is a tool billing and tracking application and it does that very well. ToolWatch is not a Warehouse Management application, but ToolWatch doesn't sell their product as a Warehouse Management application. Review Source Response from Align Technologies December 15, 2016 Hi Gary, Thank you for the review! All the best, Team ToolWatch BB Brent B. President Used the software for: ### "Customer NO Service" May 29, 2015 1.0 I paid for the software and when it came time to replace my computer the software would not work without a new keycode. Toolwatch refused to give me a new keycode until I paid for their support. It is a terrible company and you should not waste your money, their are better systems out there. Review Source Response from Align Technologies June 11, 2015 Brent, We would like to extend our sincere apologies for your experience. We revisit our policies based on customer feedback and this policy was changed in 2010. Today, if a ToolWatch SE customer contacts us for an authorization code we provide the code even if the customer has no current support contract. JB Joe B. Used the software for: ### "Outdated & counterintuitive" August 12, 2015 2.0 The pricing scheme limits the number of users which prevents the jobsites from using the system to place tool requests or pick-up requests. The billing side of toolwatch is awful and the software constantly breaksdown on us or doesn't sync across our multiple users. Find something else or build it yourself. The training they provide is pretty good, but there are a lot of things it should be able to do that it doesn't. Review Source KR Keith R. Used the software for: ### "tool watch sucks" October 24, 2016 1.0 Poor poor customer support!!!!! Poor response time with technical support! Not user friendly! Costly! Pros Its got to work right for me to like it Cons doesn't ever work Review Source MY Mohammad Y. Operation Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Assisting to maintain operations on track" June 30, 2025 5.0 ToolWatch aids operational efficiency by providing real-time tool tracking but the tendency to freeze the system between different modules indicates that the system can be improved in terms of performance. Pros With ToolWatch I was able to scan barcodes and be able to check tools in and out at various locations instantly. It helped me to trace the status and the position of each item accurately and make sure that nothing would be overlooked. Cons I experienced some cases of freezing or lagging, this was when I was moving between warehouse and jobsite modules. Review Source BB Brad B. Warehouse Manager Construction Used the software for: 2+ years ### "warehouse manager" September 4, 2024 5.0 Pros Has added great value to our organization in terms of being able to have visibility of our assets. Also, the billing and purchase orders features Cons I wish I had more check-in's from our account rep. Also would like to have opportunities to attend conferences or something similar to meet with other high-end users to learn from one another Review Source JC Jennifer C. Operations Administrator Construction Used the software for: 1-2 years ### "Great Product" July 30, 2024 5.0 We are really enjoying our experience with Align. Their support is top notch. Pros We really like the ease of use. The management of all our tools and consumables is superior from our last program. Customer service has been phenomenal! \[sensitive content hidden\] is a top notch employee. Cons No customization of invoices. Startup is very labor intensive. Switched from [EZRentOut](https://www.capterra.com/p/134914/EZRentOut/) We needed a more user-friendly program to help us maintain our tools and rent them out. Review Source TH Tim H. Controller Construction Used the software for: 1-2 years ### "Great Product" July 29, 2024 5.0 Overall it's been a great product. I would definitely suggest this to others who were in the market for such software. Pros Ease of Use and it is always easy to translate this to other users in training. Cons Report Design needs the ability to have a bit more layers in filtering to make this an excellent tool. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.