# Page 2 | ToolWatch by AlignOps Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ToolWatch by AlignOps the right Asset Tracking solution for you? Explore 62 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/81357/ToolWatch-Enterprise/reviews --- ToolWatch by AlignOps 4.2 (62) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of ToolWatch by AlignOps ## Showing most helpful reviews Showing 26-50 of 62 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AB Ashley B. Billing Manager Construction Used the software for: 2+ years ### "Lots of features - most not necessary" June 13, 2022 3.0 ToolWatch was great at first. It was simple and user-friendly. They started adding more and more features and charging more and more money for them whether you used them or not. Our price with them tripled in a year due to them changing the cost structure. Pros I like the report feature of ToolWatch. Any info I need to know can be accessed very quickly and is shown in an organized, neat report. Cons I don't like that ToolWatch has added lots of features and charges us for them. We really only need a program that checks tools in and out and provides reports, as we have other programs for the rest. It would be better if the added features were optional. Reason for choosing ToolWatch by AlignOps ToolWatch seemed to be the leading software for tool tracking in their industry. It had everything we needed to be able to track our tools. Review Source BG Brian G. CFO Construction Used the software for: 2+ years ### "ToolWatch" May 15, 2023 5.0 One of the better decisions our company made many years ago was to transition to ToolWatch. We have been far better off in our Shop/Warehouse operation because of having this software tool. Pros Being on the finance side of the equation, I love the ability to assign costs to tools, equipment, materials and consumables and then job cost them to our projects. Next, is the general ability to track tools from inventory sites to job sites Cons Over the years we have had a few minor issues with components in the Service Area and Transfers in regards to Units of Measure that took some time to "correct", but overall there is no "least"! One "negative" has been the change in billing in association with the Cloud, as costs have crept upwards. Reason for choosing ToolWatch by AlignOps Overall assessment of value and price made it the best choice Review Source KM Kara M. Project Accountant Construction Used the software for: 2+ years ### "User-friendly with Exceptional Customer Service" June 29, 2023 5.0 Pros ToolWatch is a super easy product to use, very user friendly.I have also taken many on-line training sessions and thoroughly enjoyed and found them useful.The customer service is superb. Cons The least "user-friendly" part of ToolWatch would probably be importing a new rate sheet however customer service is more the eager to help you through the process. Review Source Response from Align Technologies August 3, 2023 Dear Kara, Thank you for your fantastic review of ToolWatch! We are glad to receive your feedback and are delighted to hear that you find our software user-friendly. Your positive comments about how easy it is to navigate ToolWatch are encouraging. We strive to provide an intuitive interface that allows our users to navigate seamlessly through the platform. Providing comprehensive training resources is a top priority for us, and we're pleased to know that they benefit you. Moreover, we are grateful for your appreciation of our exceptional customer service. Delivering superb customer support is at the heart of what we do, and your acknowledgment of our team's efforts is motivating. Regarding importing a new rate sheet, we understand that it may seem less user-friendly, but we're pleased to know that our customer service team has been eager to help you through the process. We're continuously working on improving our platform, and your feedback helps us identify areas where we can further enhance the user experience. If you have any additional questions or need further assistance, please don't hesitate to contact our Customer Success Team at customersuccess@toolwatch.com. We are here to support you and ensure you have a smooth and successful experience with our software. Once again, thank you for your review and for choosing ToolWatch. We are honored to have you as a customer and look forward to continuously exceeding your expectations. Best regards, Your Customer Success Team CF Carl F. Warehouse Manager Construction Used the software for: 2+ years ### "Tool Watch is a great system." October 21, 2021 5.0 Tool Watch has been very helpful in finding tools, and getting tools repaired under warranty. Pros Ease of use. The system is very easy to use for first timers. Tool lookup is great to use when looking for tools in our inventory, if barcode is missing you can lookup with description or serial number. Cons Report feature. I would like the report feature to be more customizable, with the ability to save previously run reports. Review Source Response from Align Technologies October 25, 2021 Hey Carl - Thank you for taking the time to leave a review! We appreciate it! Did you know on our Enterprise Tier, we do offer Custom Reporting? Please reach out if you would like more info. Thanks! JK Jeremy K. Procurement Agent Electrical/Electronic Manufacturing Used the software for: 2+ years ### "ToolWatch user for almost 5 years" June 13, 2023 5.0 Since implementing ToolWatch we have had better visualization of our tools and being able to do inventories more easily has helped save money. Pros Having pictures for tools is helpful. Its easy to find tools using the model search Cons There are some billing features that do not work for us. Review Source EC Elizabeth C. Special Projects Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Growing with the industry." May 15, 2023 5.0 \[sensitive content hidden\] has been an a wonderful asset over the years. I believe that the organization has been growing and providing support in a great manner. Pros The growth over 12 years has been substantial. Over time, the transfer to the cloud, the ability to use the mobile app and the training provided has been significant. Cons The billing data export tool. It is antiquated and needs to be updated so that cost centers can be multi-selected without having to individually click on each one. Review Source DT DANA T. Administrator Mining & Metals Used the software for: 2+ years ### "2% USER FRIENDLY" September 24, 2018 2.0 Although the support is somewhat helpful, support can only do what they can do as their hands are tied. It is the developers behind the curtain who need to think outside their box! Pros There is definite potential with this software; however after my 2 years with my company and using TW (employer usage 10+yrs) and making user friendly recommendations, there have been no changes incorporated. Cons Real time not really real time! TW needs to get some app and software testing done by real users who will let them know where changes/updates need to be made. (if not already submitted as a ticket to TW support). With the new app loaded and tested by field guy, he says "it is so complicated now, why did they ever change it?" I personally have made so many suggestions and not only have they been obviously ignored, they removed the "remember me" feature for logging in! Seriously?! Why would the developers removed such a helpful user friendly feature... goes to show there are not actual users testing for recommendations! no-brainer. TAKE THE RECOMMENDATIONS AND SUGGESTIONS FROM THE USERS AND THIS SOFTWARE COULD ACTUALLY BE HELPFUL INSTEAD OF BEING HEADACHE. Unfortunately, I do not foresee my employer changing to a different software application anytime soon although I will be researching alternatives!!! Review Source CB Connor B. Tool Man Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "ToolWatch Review" July 31, 2023 5.0 We have a problem with keeping track of certain tools. ToolWatch has helped with this. Pros My favorite thing about ToolWatch is the app and the convenience of using it in the field, Cons I do not like the different tabs. I would like if there was an ADMIN tab that could do things in Back Office, Warehouse, and Field. Review Source Response from Align Technologies August 3, 2023 Connor, Thank you so much for taking the time to write a glowing 5-star review of ToolWatch on Capterra! Your feedback means the world to us, and we genuinely appreciate your kind feedback. Your comments have been shared with our dedicated product team and your customer success manager. We believe that continuous improvement is the key to delivering the best possible experience to our valued customers like yourself. Your suggestions and ideas are invaluable to us. Your customer success manager looks forward to discussing your feedback in greater detail. Feel free to reach out to them at customersuccess@toolwatch.com, and they will be more than happy to assist you. They can also provide you with insights into our product roadmap and let you know when your requests might be implemented. Once again, thank you for your fantastic review. It motivates us to keep striving for excellence and delivering top-notch solutions to meet your needs. If you have additional feedback or questions, please don't hesitate to reach out to us. Looking forward to serving you even better in the future! On behalf of our Customer Success Team, thank you! JS Jenna S. Construction Technologist Industrial Automation Used the software for: 1-2 years ### "Job Cost & Billing at your fingertips!" March 3, 2021 4.0 Pros The biggest impact on our company from ToolWatch has been giving employees visibility and control over equipment, tools and materials on their jobs. Before, it was a loose, often faulty process and rates were outdated and inconsistent from year to year. ToolWatch has been able to give us the control we need. Cons I think the hardest thing for us was creating an effective, workable Org Tree. I don't think we were fully aware of just how much this affected so much down the line. We asked for the advice of the implementation manager and the response we got wasn't entirely helpful. I'd also like to see the Sage300 integrated improved a little bit! Review Source SS Sam S. System Administrator Construction Used the software for: 2+ years ### "Great Turnkey Asset Management Solution " February 3, 2017 5.0 ToolWatch was chosen to help our construction company manage our tool and equipment inventory at multiple warehouse and job site locations. In 2.5 years our database has grown to 3,350+ model records comprised of 42,700+ active items. Our employees use ToolWatch to accurately manage assignments of assets allowing us to generate the necessary accounting recovery to recoup the operating expenses from projects and minimize end of project losses. Having access to the Reporting Cloud allows us to develop customized reporting and business intelligence that Project Management and Leadership have grown to rely on. ToolWatch's API allows us a channel for bi-directional communication of data generated in ToolWatch to our existing ERP. Most support related issues are resolved same day unless escalation to development is required. In the past year ToolWatch has made great progress in developing a mobile platform (iOS/Android) that is very polished and shows great promise. We are excited to put it to use in the field to expedite our requisition process. The ToolWatch staff, from Support, Sales, and Development, have been a pleasure to work with and we look forward to our continued partnership. Pros Turnkey Solution, minimal development for custom reporting and API integration. The mobile apps on iPhone/Android work really well. The ToolWatch development team works on a evolving road map which brings continuous improvements to our investment. Cons The Enterprise desktop client can be sluggish at times. We are optimistically waiting for planned updates to the application that should resolve this. Review Source CB Clay B. PM/Super Construction Used the software for: 2+ years ### "Many Features, Powerful Software - Need to simplify the basics, especially on the app" October 19, 2021 4.0 Overall, I'm glad we have it Pros It will do nearly anything you want it to Cons my major gripe is that transfers of tools via the app is not as smooth, simple or intuitive as i feel like it could and should be. also, the fact that is run as a data base makes it powerful, but it also allows too much variation in input of data - a more regimented input system would go a long ways to keeping the data base standardized across users who input tool data. Reason for choosing ToolWatch by AlignOps Barcodes (which we barely use) and the App (which hasn't performed as well as we'd hoped Switched from [Sage Construction Suite](https://www.capterra.com/p/154874/Sage-Construction-Suite/) Sage was too clunky and lacked reminders and tracking of maintenance intervals in a useful manner Review Source Response from Align Technologies October 21, 2021 Hi Clay - thank you for taking the time to leave a review! Have you tried out our new Job Site Portal? This may help with a few things. Reach out to us for more info! TC Tim C. Warehouse Manager Construction Used the software for: 2+ years ### "User friendly tracking " May 12, 2023 4.0 I have recommended Tool Watch to a few others . Works well for our needs . Pros I was not involved in the integration , but was told it flowed with ease Did not have the use of a scammer before Tool Watch . Made tool tracking much easier Cons The only issue I have is the software locks up causing the process to slow while waiting for it to clear Reason for choosing ToolWatch by AlignOps Cost and ease of setup Review Source BU Bill U. Sr Project Engineer Construction Used the software for: 2+ years ### "Great Product" May 15, 2023 5.0 Pros custom fields are easy to use - mobile function is great on the Iphone Cons more functions in the mobile application like further filter search reports and secondary - tertiary filters to drill down like the desktop version Alternatives considered [ToolHound](https://www.capterra.com/p/83508/ToolHound/) Reason for choosing ToolWatch by AlignOps ease of use and terminology of tracking Review Source AN Ashley N. Office Manager, Assistant to Resource Manager Construction Used the software for: 1-2 years ### "Product Use" September 1, 2023 5.0 Pros LOVE the reporting functions, and the ease at which one can move assets around. Cons Inability to split one assest amongst several jobs at the same time; have to update each individual rate sheet --> perhaps a check-box list of all your rate sheets available, and you can check the ones that must be updated. Review Source KW Kimberly W. Logistics Manager Construction Used the software for: 2+ years ### "Tool Watch for Construction Companies is a MUST" January 16, 2024 5.0 Pros The implementation of the program was alot of work but we were able to tailor the program to fit our needs. Cons Learning the process of movements within Tool Watch Review Source DR DJ R. Tool Inventory Specialist Construction Used the software for: 1-2 years ### "Tool watch is a great asset " November 15, 2023 3.0 Pros the aspect of being able to track tool sufficiently and in a timely manure Cons I don't like that there isn't more options when entering tools. the ease to do so is very time consuming Review Source JM James M. Tool Mgnt. Construction Used the software for: 6-12 months ### "Gave them money and received 0 value in return." August 25, 2016 3.0 The original sales person who sold us on the program added sections that we had no idea what they were for, but we were charged for. The CFO would not refund our cost for the software add-ons. Training was promised (and paid for) and support, but it never panned out and we were left out in the dark to figure things out on our own. The sales person who we dealt with said that the software could do certain functions that we later found out to be not true. Syncing our very pricey mobile device was a total headache. (it sits on my desk as a reminder of what we invested and lost doing business with this company.) When we decided to part ways and not renew our subscription (very expensive by the way) we wanted all our data that we had spent months entering to populate the database... We were originally told that if needed they could export and make it seamless. We received a hundred pages of scripted text and left to figure out a way of retrieving the data for us to import into a different asset tracking program.. THAT was a total headache. If you partner yourself with this company, you are very angry at your money and your trying to get away from it as fast as possible! Pros Good presentation and visually looked great. Cons spotty support, UN-fulfilled promises, syncing issues with mobile devices, cloud based headache, spent money and all I have left to show for it is a box of barcode stickers and scanning equipment that is useless to our company for anything else. I could be here for days... Let's just say, anything you think this program can do for your company with probably be difficult if not next to aggravating to accomplish. Review Source LH Luis H. Equipment Coordinator Construction Used the software for: 1-2 years ### "A Cost Effective Tool Tracking Solution" March 11, 2024 5.0 Pros I like how easy it is to keep track of tools across multiple jobs, warehouses, and corporate divisions. The customer support is receptive and responsive. Cons Features can be poorly tested and the UI could use a lot of work. Review Source Stephen Olawale J. ARCHITECT Construction Used the software for: 6-12 months ### "EXCELLENT TOOL AND MATERIAL MANAGER" June 9, 2019 5.0 the product have being helpful, to manage all our tools and machines on the construction site, we could account for every tool easily and cost of maintenance on each. Pros The product helps me to manage tools and machines assigned to work men, with a well documentation of the person to be held responsible for the tools, and the location the tools will be used , i think this is perfect for me, it has a very good presentation , well organised Cons the interface sometimes has network issues that slows down the product, but i hope with future update this challenge would be resolve, this product has helped our company give a comprehensive account of all our tools,material and machines Review Source TT Tommy T. Operations Officer Used the software for: 2+ years ### "Best Software we have to manage Assets and Tools. We under-utilize its many features." April 19, 2018 5.0 Pros It forces you to be very organized on what you track and how. Rollup reports are very nice. Mobility has really increased our efficiency in getting things checked in and out. Cons Would like to see automated email reporting I need people to know (and own) ho many tools their departments have at any given time. Customized reporting should be available as well. Would really appreciate a "remember me" button upon login. Review Source Response from Align Technologies April 20, 2018 Tommy, Thank you for the review! We really appreciate you taking the time to leave both pros and cons. We hear you about the email reporting, we call it notifications and we are evaluating how we can bring that functionality to our users this year. So stay tuned! We do have a custom reporting solution! Actually there are two options, either our Reporting Cloud or through our API. A Success team member will be reaching out to you do discuss. And again Thanks for the Review! Best, Team @ ToolWatch KB KEVIN B. Operations Manager Construction Used the software for: 6-12 months ### "Smooth Integration" October 26, 2020 5.0 The overall experience with ToolWatch has been positive for both our warehouse staff and the field personnel. They are getting more comfortable with the system and this has improved our ability to react to their needs. It has saved us processing time while improving our accountability. Pros The overall experience with implementing ToolWatch is straightforward and relatively simple. The support staff did a great job of working with us to ensure our data was set up in the proper format and this made the change easy. Cons While some of the reporting functions could use a little improvement, they are very open to working on change requests for different feature upgrades. Reason for choosing ToolWatch by AlignOps I had used ToolWatch in the past and while I did a comparison against other providers, I felt this platform would meet our needs and offer the growth potential for future operations that we desired. Review Source MU Mike U. Programmer Construction Used the software for: 2+ years ### "Great Software, Great Company" December 14, 2016 5.0 Our Company has worked with ToolWatch for quite a few years now and they have been very good at helping us shape the tool around our needs. We have over 23,000 bars coded tools, and 2,200 consumables in our database, so we certainly use this product to its fullest potential. Our business environment requires a lot of custom reporting and specialty data needs as we are always innovating with new applications and technology. The staff at ToolWatch has been very accommodating with helping us get API access to our tools database in order to take full advantage of our data. We are also very excited about all of the new products that ToolWatch is working on, like the Field App and the Rfid scanners. Working specifically with Casi and Ron on several of our last development efforts has been a great experience as they have been responsive and knowledgeable at each turn. This tool can do a lot of cool stuff and the staff is great. Review Source Response from Align Technologies December 15, 2016 Hi Mike, Thank you for the review! All the best, Team ToolWatch DL Deanna L. Administrator Construction Used the software for: 1-2 years ### "Helpful!" May 15, 2023 5.0 Pros Toolwatch has been very helpful in finding tools, logging movement, and needs for tools/equipment across job site locations and internally for our carpenters. Cons Functionality has some long processes especially with set up, but once all set up it's easy to maintain and use. Review Source KL Ken L. Tool Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Overall, I am not happy with this app" May 16, 2022 3.0 Pros I really do not have anything positive to say about the app and wish we could go back to Alltrak. Cons Our admin tried to get support for the issues we were having with the app and the Tool Watch support team just blamed us for the issues and offered no help at all. Review Source Argenis U. CEO Computer & Network Security Used the software for: I used a free trial ### "The essential ally to manage and optimize my business." August 6, 2023 5.0 From the moment I can implement this platform in my business, I have noticed a very significant improvement in the management of tools, equipment and materials. Pros It's great because with this platform, I can easily track the location and usage of each item, which has allowed me to reduce waste and unnecessary costs. Cons I may have experienced slight difficulties configuring certain features and customizing reports to my specific needs. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.