# Page 3 | ToolWatch by AlignOps Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is ToolWatch by AlignOps the right Asset Tracking solution for you? Explore 62 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/81357/ToolWatch-Enterprise/reviews --- ToolWatch by AlignOps 4.2 (62) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of ToolWatch by AlignOps ## Showing most helpful reviews Showing 51-62 of 62 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DB Denise B. Accounts Payable Sepcialist Construction Used the software for: 2+ years ### "Solid Inventory Tracking" May 15, 2023 4.0 Pros The ease of use and the training oppotunities. Cons That the tiers of use are so drastically different in price. Review Source JP Jonathan P. Logistics and Tools Manager Construction Used the software for: Less than 6 months ### "ToolWatch Enterprise" April 21, 2021 4.0 Overall my experience with toolwatch was great. My questions were answer very quickly and the toolwatch team made the onboarding process very easy. Pros What I liked most about this software is the mobile app feature. It easy and simple to use. Cons The desktop version of toolwatch can be a bit complex. Adding new items isn't as simple as it is on the mobile version. Reason for choosing ToolWatch by AlignOps Price and not having the need to purchase any scanners or barcode makers Review Source AT Amber T. Operations Manager Construction Used the software for: Less than 6 months ### "New User" June 28, 2023 5.0 Customer service team is excellent Pros The ease of inventory management for our equipment in the warehouse off site. Cons So far I haven't experienced any cons, everything has been great. Reason for choosing ToolWatch by AlignOps No Review Source JO Joanne O. Safety Director Used the software for: 2+ years ### "Have been using TW for 5+ years. Great way to track our tools. " March 30, 2018 5.0 Pros Ease of use. Service is awesome. Always get a live, pleasant, helpful voice when I call. Great way to track everything from our vehicles and service to our tools and recalls. Cons I'll get back to you on this as I haven't found a con yet. I also have not heard any complaints from our employees. It is a great product. Review Source VR Verified Reviewer Business System Analyst Construction Used the software for: Less than 6 months ### "Great way to track Tool with Vista" March 26, 2019 5.0 We wanted to track consumables by job for billing purposes with Vista. This will help us be more profitable. Pros ToolWatch ties directly into Vista by Viewpoint which is something we are currently working to turn on. This allows detailed billing to our customers. Cons It's not the most intuitive software and could use some UI updates to make it easier to use Review Source VR Verified Reviewer Business Process Manager Construction Used the software for: Less than 6 months ### "OK piece of software" January 23, 2018 3.0 Pros The software integrates with an industry standard construction software called Sage 300 CRE which makes it pretty seamless in keeping inventory. Cons Kind of a hokey program and can have many issues when running on an RDS desktop. Doesn't support some legacy barcode systems. Review Source AW Alistair W. Used the software for: ### "Outstanding Company and overall Outstanding satisfaction." December 14, 2016 5.0 I have used ToolWatch for over 10 years and have had outstanding overall results. As a customer, I have experienced excellent customer service on and software related issues. ToolWatch has always been committed to resolving and software issues that would come about. Recently we had some sync issues but ToolWatch support team handled the issues promptly and had us back in order in ample time. ToolWatch sales, support and service team is top in the industry and has helped our company manage our 25,000 bar coded tools and 2200 bar coded consumables. We serve 7 trades and 1300 field construction workers in multiple states with near perfect tracking and accountability. I would highly recommend Casi Portlock and ToolWatch Enterprise for your Tool management needs. Review Source Response from Align Technologies December 15, 2016 Hi Alistair, Thank you for the review! All the best, Team ToolWatch JC Julio C. Manager Business Operations Telecommunications Used the software for: Less than 6 months ### "ToolWatch is a good tool to manage assets. The support team is what I line the most" May 25, 2017 4.0 Pros There are a lot of good tasks you can do on a tool with a right click. I like you can define almost all of the metadata you use. Cons No support on controlling numbering of records as: Category iD, tool iD, Employee iD, etc Some. I would be beneficial if the software could alert you of an exiting numbering. No workflow features No IFTT (if this then that) features Delays on synchronization, I wish it could be closer to real time Review Source CM Caitlin M. Used the software for: ### "Mediocre product, terrible customer service" April 21, 2015 2.0 We have been struggling with ToolWatch for over a year. The system is clunky and difficult to adapt. For example it is set up to track tools by the hour and cannot be set up to track/bill by the day/week/month. The modifications offered don't work and customer service has been awful. We either get told we are running our rental business the wrong way or that we are "too stupid" to understand the software. We will be finding a new product ASAP which is very disappointing given the time and money we have put into trying to get this system up and running effectively. Review Source PB Paul B. Network Administrator Used the software for: 6-12 months ### "It is a useful program that help maintain or organize our assets" May 19, 2017 4.0 Pros Organization is the assets into a structure that is easy o manage and maintain. We have dedicated people that keep the inventory structured Cons Integration and collaboration with other products. We have dedicated people that keep the inventory structured Review Source JP Joel P. Used the software for: ### "Useful for IT" January 12, 2017 5.0 We have utilized Toolwatch for our construction tools for years. We just implemented Toolwatch for all of our Technology equipment and found that the platform adapts very well. We especially like the mobile app. Customer service is reliable, knowledgeable and responsive. Highly recommend. Review Source Response from Align Technologies January 12, 2017 Hi Joel, Thank you for the review! - Team ToolWatch JS Josh S. Used the software for: ### "Buyer Beware" October 28, 2016 1.0 Had the software for a year. Have had nothing but problems and lost transactions due to sync issue. Tech support is less than helpful with the standard responses "we are working on it" "we have our developers looking into it". Expensive software that does not work as advertised half the time. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.