# LiveVox Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about LiveVox Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/81432/LiveVox --- # LiveVox Software Review 2026: Features, Integrations, Pros & Cons Last updated on January 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) LiveVox ## What is LiveVox? LiveVox (Nasdaq: LVOX) is a powerful, next-generation contact center platform that powers more than 14 billion interactions a year. With 20 years of cloud experience and expertise, they seamlessly integrate omnichannel communications, CRM, AI, and WFO to deliver exceptional agent and customer experiences. Their reliable, easy-to-use technology helps maximize contact center performance, along with their battle-tested risk mitigation and security tools to help clients maximize their potential. ## What is LiveVox used for? [Call Center](https://www.capterra.com/call-center-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/)[Auto Dialer](https://www.capterra.com/auto-dialer-software/) Top alternative Featured Overall rating Based on 32 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $5000 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for LiveVox?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://livevox.com&name=LiveVox) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### LiveVox 4.7 (32) VS. [4.6 (142)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting Price $5000 Per User, Per Month Starting Price $199 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (32) Ease Of Use 4.7 (865) Value For Money 4.6 (27) Value For Money 4.5 (777) Customer Service 4.1 (32) Customer Service 4.5 (796) ## LiveVox alternatives [4.4 (4,077)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (987)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (865)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) [4.5 (387)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) Starting price $90.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) [View all alternatives](https://www.capterra.com/p/81432/LiveVox/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Recording 4.9 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting/Analytics 4.4 (10) 40.00% of 10 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Automatic Call Distribution 4.9 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Monitoring 4.9 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Computer Telephony Integration 4.9 (7) 28.57% of 7 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls Progressive Dialer 5.0 (7) 28.57% of 7 reviewers that rated this feature as important or highly important Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls LiveVox 73 features System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases System that automatically dials calls Distribute/route/connect calls Dials outbound calls automatically Send messages, notifications, or documents to an entire customer base at the same time Software's ability to perform similar action on multiple similar files simultaneously A call center that both makes and receives calls Notifications/alerts for upcoming events or tasks Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Track and report on call outcomes Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Schedule date and time for callbacks/follow-up calls or reminders Provide agents with a typical response for common call subject matter Measure campaign influence through collection of keyword tracking and revenue sources Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Control the name and number that appears on outbound caller ID Communicate using direct chat or messages within the system Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access previous interactions or concerns to maintain customer relationships Customize data fields to support various needs and use cases Import and export data to and from software applications Store and organize documents in a centralized system Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Federal Communications Commission (FCC) compliance Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Federal Trade Commission (FCC) compliance A call center that primarily receives calls, typically customer service focused Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Store information about leads or contacts and track, manage and nurture them throughout the sales process Manage contacts across multiple mailing lists Ability to chat online in real time Agents choose who to call and when Automate workflows and trigger campaigns based on customer actions Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Generate personalized communications upon request to meet customer needs A call center that primarily makes calls, typically sales focused Adjust communications based on previous interactions or personal preferences System automatically dials the next number on the contact list after the previous call ends System calls multiple numbers at once and connects the agent to the first number that answers System provides callee information to agent prior to the call to help determine whether or not to make the call Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Tools designed to streamline the process of lead generation and management for sales teams Monitor wait time and abandonment for incoming requests that have not been routed View and track pertinent metrics to find patterns and gain insights from data Pipeline view and tracking lead status Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Share contacts with other applications like Gmail and CRM Create and administer polls and surveys Create, manage and track all task activities and progression Create, save, and re-purpose templates for emails, forms, etc. Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Computer-based system that allows users to send and receive voice messages Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (31) 4.5 Based on 31 reviews ## Pricing Value for money 4.6 (27) Basic $5,000 Per User,Per Month Value for money 4.6 (27) 4.6 Based on 27 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (32) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (32) 4.1 Based on 32 reviews ## User reviews Overall rating 4.7 Based on 32 reviews Filter by rating 5(21) 4(11) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MR Modesto R. Quality Experience Managment Leisure, Travel & Tourism ### "Best call monitoring platform out there" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 24, 2024 Overall my experience has been great, i was using Encore before and this is a huge upgrade. Everything about LiveVox is 100 times better, from pulling up data to quickly editing scorecards and filtering calls, LiveVox is a great product. Pros There are a lot of things to like about the software, one of my favorite features is being able to distinguish between the member and the agent's audio, this is very useful when listening to calls. The option to hear the member's channel during hold is a great feature which helps uncover any negative sentiments the member might have which might not be brought up when speaking with the agent. I like how the call is loaded completely so you don't have to worry about the call buffering if you lose internet connection. Cons The only thing I don't like about LiveVox is that it lacks the ability to record video, other than that it is a great product. Switched from [DVSAnalytics Workforce Optimization](https://www.capterra.com/p/230759/DVSAnalytics-Workforce-Optimization/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AC Ann Caroline D. Property Management Assistant Real Estate ### "Call Management tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 30, 2022 Overall, great product for call centers. Pros I like the auto dialer, manual dialing, and loading of number to dialer. Cons Sometimes, there are errors and technical difficulties. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Q&A and Reports Analyst Telecommunications ### "Pretty Good Software for Contact Centers!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 7, 2022 So far so good, its a really great product with Pros and Cons. Pros Its a really user friendly, fast and easy to implement. Excellent Dashboard and very intuitive. Cons Needs to improve Reports to to better fit with the BPO industry, could be better in RTR. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HB Hanna B. Dialer Admin Consumer Services ### "My Review?" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 November 5, 2021 Pros For someone who is relatively new to the administrative side of call centers it's easy to start with and learn on. The templates and automatic requeues definitely help streamline things. Cons nothing :) at all. really nothing. can't think of anything Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LR LaTorshia R. Team Lead Financial Services ### "Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 5, 2021 i have no problems. very efficient to use Pros The system is super easy to navigate. when it comes to pulling stats its very efficient Cons I wouldnt change anything. the system is easy to use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MT Maria T. Corporate Trainer Consumer Services ### "Livevox Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 5, 2021 Overall, Livevox works amazing. Easy to analyze and to work with throughout training. Pros I like the fact that is very easy to analyze. Cons Nothing really, it all seems to work great. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Adrian M. TeamLead Financial Services ### "Happy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 5, 2021 Great Pros its easy to use, also i love the fact that i can pull any reports with solid data. Listening to calls is easy to navigate. Cons I have not experencied anfy issues with livevox. my agents love it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. YM Yani M. Lead Financial Services ### "I love it!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 5, 2021 it's easy, no issues with it. Pros Everything is good, no issues, self explanatory. Cons No problems, i did not have any issues with it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GM Glenn M. Team Lead Financial Services ### "LiveVox is the Best Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 5, 2021 Overall experience very postitive. We are very happy with this solutionand have noticed a marked increase in efficiency and productivity. Pros This software has had a huge positive impact on our overall productivity and efficiency. Extremely user-friendly and would recommend to anyone. Cons No complaints at all. Great layout and interface is very intuitive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Stephanie S. QA Financial Services ### "Livevox Perfect for QA" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 5, 2021 The overall experience with livevox has been amazing. Pros Livevox help me find calls to monitors with no trouble. Cons At the moment there's nothing i can think of. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/81432/LiveVox/reviews/) Popular comparisons [Ringover vs LiveVox](https://www.capterra.com/compare/81432-169627/LiveVox-vs-RingOver) [Convoso vs LiveVox](https://www.capterra.com/compare/76768-81432/Cloud-Predictive-Dialer-vs-LiveVox)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)