Who Uses This Software?

LiveVox provides digital contact center services for companies with 25 or more agents looking to contact customers in North America.


Average Ratings

6 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • LiveVox
  • www.livevox.com/
  • Founded 2000
  • United States

About LiveVox

LiveVox is a leading provider of enterprise (25+ agents) cloud contact center solutions, managing more than 12 billion interactions a year across a multichannel environment. With over 15 years of pure cloud expertise, we empower contact center leaders to drive effective engagement strategies on the consumer's channel of choice. Our data driven engagement model help clients quickly leverage digital campaigns in North America.


LiveVox Features

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Call Center Management
  • Call Recording
  • Call Reporting
  • Call Scripting
  • Lead Management
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Surveys
  • Call Recording
  • Call Routing
  • Caller Identification
  • Campaign Management
  • Conversion Tracking
  • CRM
  • IVR / Voice Recognition
  • Keyword Tracking
  • Contact Database
  • Contact Import/Export
  • Interaction Tracking
  • Lead Management
  • Prospecting Tools
  • Sales Pipeline Management
  • Search/Filter
  • Segmentation
  • Shared Contacts
  • Batch Communications
  • Chat / Messaging
  • Content Management
  • Email Distribution
  • Interactive Content
  • Multi-Channel Communication
  • On-Demand Communications
  • Personalization
  • Print Management
  • Template Management
  • Video Content
  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content
  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail
  • Call Monitoring
  • Call Recording
  • Call Results
  • Call Transfer
  • Callback Scheduling
  • Campaign Specific Caller ID
  • Contact Management
  • FCC Compliance
  • FTC Compliance
  • Lead Capture
  • Lead Management

LiveVox Reviews Recently Reviewed!


Intuitive platform to enhance outbound campaigns

Jan 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. All deliverables for our most recent project were met ahead of schedule due to the majority of set up being within the platform. I was able to easily set up the import process and format lead files without the need of internal resources. Tertiary data files could be uploaded in to one platform and segmentation of phone numbers was seamless. Robust out-of-the-box reporting with little need to create additional reports.

Cons: There is added functionality outside of the base package which requires an upgraded platform which incurs additional cost.

Overall: Overall, we have had nothing but a positive experience with LiveVox. Their customer service and support staff are top-notch. In our line of business, we have to be nimble enough to take on new clients and execute on projects in short fashion. LiveVox has provided us with all of the tools we need to accomplish this.

Future of Debt Collections

Jan 16, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
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Pros: The technology aspect which allows for TCPA compliance , but at a fast pace. The other main factor is the multi-channel functionality which also allows queue/proficiency routing.

Cons: Some of the Admin/Manager monitoring tools aren't flexible when it comes to monitoring specific groups of agents and/or specific time in states like Ready or On Call.

Overall: Our overall experience with LiveVox has been great. We currently utilize their Dialer, HCI and Email technology, soon Text and Chat.

LiveVox Review

Jan 21, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software has increased our productivity, given us insight into what our collectors are doing every minute of the day, live time and post production.

Cons: several applications outside the core platform give us issues on occasion. I trust we will get past these and moving all onto the platform will put us in a better position.

Overall: I am overall please with LV, the portal and their management. Support is probably less than optimal when it comes to knowing our system/portal before troubleshooting. Knowing the customer would help or having a small group of LV FNBO support specialist would help expedite issues when cases are opened.

Quality product

Mar 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: You can make calls over the internet, call quality and recording quality is very clear. Tons of reports to monitor reps

Cons: Checking voicemails can be a little slow.

Great for Emails and Easy to Use

Jan 16, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how easy it is to make mass emails look like they were typed up personally. Using the "insert personalization" is very easy and makes the emails much better.

Cons: I wish I could add admins myself. LiveVox adds them almost instantly upon request but I would still like to add them myself.

Overall: Great vendor to partner with!

Best value, better user interface than any I've seen!

Jun 15, 2010
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: I've used alot of dialers over the years and this one is by far the best there is. Predictive dialing keeps our agenst on the phone with more productive talk time for our payroll hours. Our agents make 3x more calls than by hand dialing alone.

Many state regulations require us to record all calls, both incoming and outgoing. LiveVox offers a blended call environment and records all calls which go through. They even provide a downloadable MP3 of each call and an excel file for proper databasing of call information.

Lets not mention the outstanding reporting capabilities. You'd have to use it to believe it!

Cons: Must hit monthly minimum

For the record, our call center makes 20,000 calls a day and have no problems hitting the low monthly minimum. But I couldn't think of any actual cons.

Overall: If your not using LiveVox, your wasting your time, money and manpower. No other dialer compares.