Eptica

Eptica Entreprise Suite



Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    $2,000.00/month
  • Deployment
    Installed - Windows
    Linux/Unix
  • Support
    Business Hours

Vendor Details

  • Eptica
  • www.eptica.com
  • Founded 2001
  • France

About Eptica Entreprise Suite

Multi-channel customer interaction software, either in-house or on SaaS, delivers consistent, managed service across all channels.


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Eptica Entreprise Suite Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

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