Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    $2,000.00/month
  • Deployment
    Installed - Windows
    Linux/Unix
  • Support
    Business Hours

Vendor Details

  • Eptica
  • www.eptica.com
  • Founded 2001
  • France

About Eptica SelfService

Eptica SelfService puts powerful, intelligent functionality in the hands of your customers so that they can quickly access relevant answers. This can comprise intelligent FAQs, structured knowledge base and semantic search capability. With Eptica SelfService, let your customers find their own answer on your website by simply browsing through a dynamic list of documents, divided into topics and subtopics, using a decision tree format.


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Eptica SelfService Features

  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal

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