Eptica

Eptica Email Management

2 / 5 1 review


Average Ratings

1 Review
  • 2 / 5
    Overall
  • 2 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $2,000.00/month
  • Deployment
    Installed - Windows
    Linux/Unix
  • Support
    Business Hours

Vendor Details

  • Eptica
  • www.eptica.com
  • Founded 2001
  • France

About Eptica Email Management

Eptica's Email Management provides a sophisticated, powerful and easy to use solution for handling inbound email. Industry leading features include semantic analysis, automatic SLA alarms and drill-down reporting. Eptica Email Management organizes and automates the your management of electronic requests and ensures increased resolution rates from the very first customer contact, and reduces the amount of internal reallocation of queries.


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Eptica Email Management Features


Eptica Email Management Reviews

Reporting usage

Jun 05, 2015
2/5
Overall
2 / 5
Ease of Use
4 / 5
Customer Support

Comments: Problem with the dates on export to CSV brings it out in mixed formats some text some date format shows in Eptica as English data format, exports in American format but when you go to reformat to English it advises already in English, it's not helpful :( Reporting once deomstrated is okay but would benefit from something specific which has additional costs attached.