--- title: "BPI System Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about BPI System Software - reviews, pricing plans, popular comparisons to other Quality Management products and more." source_url: "https://www.capterra.com/p/81640/BPI-System/" page_type: "product" language: "en" --- # BPI System Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) BPI System ## What is BPI System? BPISystem is an intuitive, web-based and On-Premise Quality Management Software that will assist your organization in automating existing and future processes in one application. BPI System can automate all your QMS processes in an easy-to-use interface, reducing development and maintenance costs. Make your information secure, yet accessible from a single location, Effectively influence better Quality decisions, and help your company stay focused on quality in a live environment. ## What is BPI System used for? [Workflow Management](https://www.capterra.com/workflow-management-software/)[Business Process Management](https://www.capterra.com/business-process-management-software/)[Corrective and Preventive Action](https://www.capterra.com/corrective-and-preventive-action-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $5500 Other, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for BPI System?[Manage this product listing](https://www.g2.com/products/qualitech-bpi-system/claim_requests/new?auto=true) ## BPI System Overview Updated August 2026 AI summary BPI System offers businesses of all sizes a suite of tools for quality management, compliance, risk oversight, and workflow automation. Covering areas such as audit management, CAPA, complaint handling, and supplier quality, it includes features like document control, electronic signatures, customizable reports, and API integrations. BPI System is available across cloud and on-premise platforms, supporting diverse operational needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### BPI System 4.6 (12) VS. [4.4 (333)](https://www.capterra.com/p/157262/QuickBase/reviews/) Starting Price $5500 Other, Per Year Starting Price $35 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (12) Ease Of Use 4.1 (2,688) Value For Money 4.5 (11) Value For Money 4.1 (1,975) Customer Service 4.8 (12) Customer Service 4.3 (2,129) ## BPI System alternatives Highest Rated [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (1,331)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Wrike](https://www.capterra.com/p/76113/Wrike/) [4.4 (3,040)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/76113/Wrike/) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) ## FAQs about BPI System Overview ### Which roles and teams benefit most from BPI System? BPI System is most used by quality, EHS, and continuous improvement teams that manage compliance, corrective actions, audits, and process standardization. System administrators, analysts, and developers benefit from configuring workflows and maintaining data integrity, while project and operations leaders use it to track initiatives, improve visibility, and support cross-functional execution. Answer based on 12 reviews Overview ### What company size and specific industries is BPI System built for? BPI System is designed for businesses of any size that still manage CAPA programs with outdated legacy systems, paper, or spreadsheets. It is suited to organizations across industries that need a better way to handle corrective and preventive action processes, especially those still relying on manual recordkeeping. Features and Usability ### What are the key features of BPI System? BPI System offers strategic planning, workflow automation, and process modeling & designing for managing business processes. It also includes compliance management, audit trail, risk assessment, and CAPA, plus document management, customizable dashboards, reporting & analytics, and role-based permissions for tracking tasks and approvals. Getting Started and Support ### What training and onboarding options does BPI System offer? BPI System provides in person training, live online sessions, webinars, and documentation. In person training supports face-to-face instruction, live online sessions allow remote guided setup, webinars present scheduled group learning, and documentation offers written reference material for self-paced review. Getting Started and Support ### What customer support options does BPI System offer? BPI System provides Email/Help Desk, Knowledge Base, Phone Support, and Chat. Support is organized around direct assistance and self-service resources, giving users multiple ways to get help. No reviewer feedback about response times, helpfulness, or common support issues is available in the catalog data. ## Features AI summary Based on 2,611 Quality Management reviews Capterra data shows that buyers of quality management software rank the following features as their top priorities: - **Document Management** (**54%** of reviewers rated this feature as critical) - **Quality Control** (**50%**) - **Compliance Management** (**44%**) BPI System supports all three of the features reviewers rate most important: **Document Management**, **Quality Control**, and **Compliance Management**. Together, these capabilities help businesses keep records organized, maintain consistent product and process standards, and meet regulatory requirements, allowing teams to improve oversight and reduce quality-related risks. Document Management 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Compliance Management 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Change Management 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track and monitor efficient handling of all changes/transitions Corrective and Preventive Actions (CAPA) 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Investigate and take action at root cause or error in processes to prevent recurring issues Task Management 4.5 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Collaboration Tools 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together BPI System 141 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Assessment Management: Creation, administration, and evaluation of assessments or tests - Assignment Management: Assign issues and tasks based on availability or required skills - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Bills of Material: Material list of manufacturing parts and associated costs - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Business Process Control: Define and maintain business rules that determine workflow capabilities and criteria - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Change Management: Track and monitor efficient handling of all changes/transitions - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communications Management: Record and track all relevant internal and external communications - Complaint Management: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - Customer Complaint Tracking: Track customer complaints from initiation through resolution - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Defect Tracking: Process of tracking logged defects (errors) in a product or service to create new versions to fix the error - Demand Forecasting: Forecast customer demand using historical insights and simulations - Document Coding & Control: Management and control of the creation, approval, and distribution of documents and processes to ensure they meet industry regulations - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Review: Review and analyze existing information across documents - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Signature: Digitally sign online documents - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Environmental Compliance: Guidelines for conforming to environmental laws, regulations and requirements - Equipment Management: Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed - FDA Compliance: Track and ensure quality of products in accordance with food and drug administration (FDA) act - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Forms Management: Store, manage and track all forms in a centralized location - Graphical Workflow Editor: Create, design and modify the flow and processes of tasks in a project - Hazardous Materials Management: Document use of hazardous materials and procedures related to their handling and disposal - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Import/Export Management: Management of inbound and outbound shipments in the context of international trade - Incident Management: Manage and track all disruptions and incidents - Industrial Safety Management: Create, document, and monitor safety policies and procedures in industrial plants and factories - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Controls Management: Ensure internal objectives and compliance with policies are met - ISO Compliance: Guidelines set by the International Organization for Standardization - ISO Standards Management: Track and monitor processes/products to ensure they meet international standards developed by the ISO - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Tracking: Record and follow the progress of every issue - IT Risk Management: Manage risks related to IT systems - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Legal Risk Management: Manage the risk of both financial and reputational loss resulting from nonadherence to current legislation - Live Chat: Ability to chat online in real time - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - No-Code: Drag and drop/visual interfaces that allow non-tech users to build without writing code - Nonconformance Tracking: Identify issues and deviations from specifications - Occupational Health Management: Manage cases of on-the-job injuries and related remedies - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Operational Risk Management: Manage risk that occurs from systems failure or inadequate processes - OSHA Compliance: Enforces guidelines set by the Occupational Safety and Health Administration to remain legally compliant - OSHA Recordkeeping: Maintain records necessary for compliance with Occupational Health and Safety Administration requirements - Policy Management: Create, manage, and track policies and procedures within an organization - Predictive Analytics: Predict future data based on historical data sets - Prioritization: Arrange tasks based on the level of priority or urgency - Process Change Tracking: Document any changes or proposed changes made to business processes or workflows - Process Modeling & Designing: Visually identify, define, and map all details and relationships surrounding business process models and elements - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Purchase Order Management: Create, send, and track purchase orders and their statuses - Quality Assurance: Systematic evaluation of various aspects of a project or service to prevent defects or issues - Quality Control: Ensure that quality requirements and standards are met across production processes - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputational Risk Management: Identify, monitor, and assess risks to brands - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Risk Analysis: Analyze potential risks across the organization - Risk Assessment: Initiate collection and analysis of known risks - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Risk Reporting: Reporting of risks associated with specific actions, events, or entities - Risk Scoring: Assess and score risks using risk matrices - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Root Cause Analysis: Identify and analyse the reasons behind accidents - Routing: Plan daily routes to optimize employee scheduling and provide directions - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Sarbanes-Oxley Compliance: Regulations on a company's internal process when dealing with financial reporting - Security Auditing: Systematic evaluation of the security of a company's overall security system and situation - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shipping Management: Manage and track orders being shipped to customers - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Supplier Management: Manage all supplier data and operations - Supplier Quality Control: Qualify, select, and monitor supply chain partners - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Training Management: Track employee/learner's progression through training programs - Transportation Management: Organize and track the physical movement of goods from one location to another - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Version Control: Track revisions and updates made to files and navigate between different versions - Warehouse Management: Manage and track operations and inventory within warehouses - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Configuration: Alter the default workflow to meet your organization's needs - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.1 (12) 4.1 Based on 12 reviews ## Pricing Value for money 4.5 (11) Basic $5,500 Other,Per Year Value for money 4.5 (11) 4.5 Based on 11 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (12) 4.8 Based on 12 reviews ## User reviews Overall rating 4.6 Based on 12 reviews Filter by rating 5(7) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent DK Dennis K. Continuous Improvement Systems Technologist Packaging and Containers ### "Good workflow development tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 16, 2022 BPI System is a good workflow development tool but need to improve in many ways. Pros BPI offers the users to create a workflow by configuring their platform rather than programming and provides an excellent technical support. Cons There are restrictions and limitations to convert your current process or forms to BPI.No options to upload the data to custom fields on your end other than creating them manually in BPI or request technical support to do it for you. Alternatives considered [Caspio](https://www.capterra.com/p/137206/Caspio/) Reasons for choosing BPI System cost and customer support Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 21, 2022 Thank you Dennis for your review. We appreciate your feedback and will continue to improve the product based on customer suggestions and requests. GP Graciela P. Employee Consumer Services ### "BPI System a great software to organize and management " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 11, 2022 I really like the functions and options in this software. Pros BPI provides you great options to organize in a automating mode differents process, this software it's absolutely useful for the business, i like that the differents functions are useful and easy to use, this software it's absolutely good. Cons I don't like that for some things are difficult to understand at all, this software it's absolutely useful, but the way to understand the functions or options is not friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Jon P. QMS Supervisor Food & Beverages ### "Highly Capable and Cost Effective Business Process/Workflow Management Platform " 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 9, 2022 Realized integrations using BPI - Implementation of key processes required by ISO management systems - Implementation of data capturing paper forms - Pros \- Customer support is world class. Best I have ever seen - Robust utilization; can handle simple or complex processes - The workflow platform allows you to map out a process, implement it, use it, and take steps to achieve continuous improvement. - System is continually enhanced and improved to help customers achieve greater leverage from the system - Can be used for the integration of management systems and standards (but not fully fleshed out for this purpose by the developers) Cons \- The look and feel could be improved to allow for a more fluid environment. Definitely could be modernized/polished - The workflow building process is not very time efficient. An embedded WYSIWYG workflow editor/form builder would eliminate the time it takes to build a workflow through multiple record testing, etc. - The document management could be improved to allow for a file system, cataloguing, easy retrieval, etc. - Programming language and coding could be updated/enhanced to improve the formatting of records, forms, etc. when printing, exporting, or sharing in other formats outside the platform - There are some tools that are difficult to create in the environment or not available in the environment. Things like risk assessments, criteria fields, etc. Some of these tools are used in processes and it might be valuable to expand the custom fields to include some of these things. Switched from [IMSXpress ISO 9001 Quality Management](https://www.capterra.com/p/90912/IMSXpress-Quality-Management/) Company outgrew the capabilities of the system. Alternatives considered [Qualcy QMS](https://www.capterra.com/p/164198/Document-Management-System/) [Web QMS](https://www.capterra.com/p/177075/Web-QMS/) [BPAQuality365](https://www.capterra.com/p/218955/BPAQuality365/) [ZEBSOFT](https://www.capterra.com/p/193099/Zebra/) [Total Lean Management (TLM) QMS Software](https://www.capterra.com/p/21289/The-Lean-Machine/) Reasons for choosing BPI System \- Highly capability - Hidden leverage capabilities - User created content vs. purchase of pre-created modules or processes - Cost effective; niche for very small or small-medium sized organizations Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 20, 2022 Thank you Jon for your in-depth review. We are constantly looking for ways to improve and modernize the look and feel of the application while still providing the robust configuration features that users count on to make this a one-stop shop for business process management.. We appreciate your recommendations and look forward to working with you and your company for years to come. SP Sam P. Corporate EHS Manager Chemicals ### "A great software for managing corrective actions and workplace continual improvement needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 9, 2021 We had a great overall experience implementing the new corrective action system, the developers were easy to work with and took the features we loved about our current system into account when customizing the database system to fit our needs. Would highly recommend them to other businesses for process systems! Pros The product is easy to use and requires minimal training for our employees. We love how easy it is to track corrective actions and report the overall status to upper management. Cons We wanted to keep our data outside of a cloud based system. With BPI we were able to do put this system on our own servers. So there was really no down side to using their system. The only challenge is learning and mastering the features an administrator has in their tool belt to customize the process. The manual and tools provided are extensive, so maybe if the guide documents included an example database an administrator could walkthrough would have helped to master those tools. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor February 11, 2022 Thank you for your review. It has been great working with your company. We look forward to continually improving the product to further enhance your experience. We are also working to improve our remote Administrative Training environment. DG Delilah G. System Analyst Computer Software ### "BPI Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 11, 2021 My overall experience has been awesome. Excellent customer support and quick response time. Pros I like most about this software is that we have the ability to configure in house and we do not have to go to the vendor. Cons The report functionality seems to least meet our customer needs. This feature allows for basic reports to be developed but the more complex have had to be customized and developed in house. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor August 20, 2021 Thank you for your review! We have enjoyed working with your company. Your staff has been easy to communicate with and train. We look forward to an ongoing relationship for years to come. BM Barry M. Head of Quality Assurance Biotechnology ### "Highly configurable system allows us to create our own custom workflows" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 5, 2021 The BPI system has enabled us to move to a single electronic system from several paper-based workflows. This has been advantageous for remote workers, particularly during the pandemic, and also allows us to see all of our records in one place. Pros The BPI System allows us to design workflows that reflect our own processes rather than having to fit into predetermined models that are embedded in other products. The system is very flexible in this way, and Qualitech's support team has been very knowledgeable and responsive. I can also make the changes that I need in the system on my own schedule without having to wait for (and pay for) custom programming. Cons The system is somewhat technical, and there is a bit of a learning curve in order to understand how to configure the various features. On the flip side, this contributes to the flexibility of the system, and Qualitech has quickly responded to any support that I've needed. Reasons for choosing BPI System The BPI System allowed us the flexibility of designing our own workflows instead of conforming to models embedded in other products that didn't quite fit our needs. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor May 6, 2021 Thank you for your review! We enjoy working with you and your company. We appreciate your tenacity in learning the configurability of the system. Thank you also for your suggestions and ideas that we work to integrate with the system. KF Kimberly F. Project Manager Government Administration ### "Highly recommend BPI System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 26, 2021 Great application, i'm glad we found the BPI system. Pros Easy to use and the help desk is easy and answers your questions within 24 hours Cons I don't have any cons installation was easy and the product works great. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor May 6, 2021 Thank you for your review! We have enjoyed working with your company. Your staff has been easy to communicate with and train. We look forward to an ongoing relationship for years to come. RL Rogelio L. Developer Defense & Space ### "Great Issue Management Tool product" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 9, 2021 I have only been using the BPI for two and a half years and what I like about the product is being able to also customized the SQL at the back-end for flexibility. And \[SENSITIVE CONTENT HIDDEN\] always have answers to our challenging questions. Pros Once familiar with the system, there is so much flexibility for Report creation and Logic questions customization. I have not experienced any development requests that are impossible to produce. Cons The Cloning to lower environment which I needed to make sure all the configurations are pointing to the right environment. The layout interface can be improved. I have seen another Issue Management tool product and the front-end looked more modern. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor April 12, 2021 Thank you for your review! We have enjoyed working with the National Lab for many years. Your site has provided many useful suggestions for enhancements that have been implemented in the software. We look forward to more ideas and recommendations that will improve the end user experience. AL Alan L. BPI administrator Electrical/Electronic Manufacturing ### "Pretty good" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 2, 2021 Pretty decent. Pros This product is relatively easy to use, and I like the willingness of our contacts and the Help Desk to help me figure out how to make some things work. Cons It's hard to tell if the changes I did will work out as I thought it would. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 12, 2021 Thank you for your review! We have enjoyed working with your company for several years. We always welcome your feedback and can work to improve the transparency of workflow changes as you provide us specifics on what would be helpful. Thank You! MK Michael K. CAP Software Administrator Oil & Energy ### "Review of BPI System" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 31, 2021 The overall experience has been positive. Westinghouse has utilized the BPI system to configure a wide variety of workflows to enhance tracking and automate previously manual processes, without needing outside assistance to develop these workflows. Customer service has been superb, with prompt issue resolution and representatives being available for consultation. Pros The ability to build and customize workflows. BPI system offers a straightforward interface for administrators to design, configure, and implement custom workflows to meet a wide variety of business needs. In addition, the capability of the BPI system to interface with outside databases has delivered a positive impact regarding automatic archival of records into a separate document management system, and automatic maintenance of users and organizational structures. Cons The ability for users with a basic understanding of the system to set trending criteria themselves to alert them of trends developing within the system. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 2, 2021 Thank you for your review! We enjoy working with your company and look forward to implementing new functionality in an upcoming release to allow users to set their own trending thresholds. We always appreciate the feedback and try to implement features to improve the usability of the software. [View all Reviews](https://www.capterra.com/p/81640/BPI-System/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.