# SRO4 Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SRO4 Software - reviews, pricing plans, popular comparisons to other Ticketing products and more. Source: https://www.capterra.com/p/81752/SRO4 --- # SRO4 Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SRO4 ## What is SRO4? Since 2000, TopTix has been supplying software for ticketing, fundraising and customer relationship management. Our flagship platform SRO (Standing Room Only) supports over 500 institutions, processing 80 million tickets a year. Our client base includes museums, theaters, festivals, stadiums, arenas, sporting organizations, concert halls, and visitor attractions. ## What is SRO4 used for? [Ticketing](https://www.capterra.com/ticketing-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $0.01 Per User, Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SRO4?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://toptix.com&name=SRO4) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SRO4 4.2 (10) VS. [4.2 (146)](https://www.capterra.com/p/164715/ROLLER/reviews/) Starting Price $0.01 Per User, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (10) Ease Of Use 4.3 (146) Value For Money 0.0 (0) Value For Money 4.0 (126) Customer Service 4.5 (10) Customer Service 4.2 (143) ## SRO4 alternatives [4.7 (406)](https://www.capterra.com/p/153637/Showpass/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.9 (303)](https://www.capterra.com/p/133885/Purplepass-Ticketing/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [4.9 (782)](https://www.capterra.com/p/147664/EventCreate/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.9 (552)](https://www.capterra.com/p/112510/Ticket-Tailor/reviews/) Starting price $0.28 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/81752/SRO4/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Barcode/Ticket Scanning Scan barcodes to ensure accurate pricing and label tracking Customer Data Management Searchable repository of information about clients Employee Management Track employee schedules, availability, and performance across projects and tasks Kiosk Ticketing Obtain tickets via Kiosk upon arrival at event Mobile Ticketing Allowing users to order, pay for, obtain, and validate tickets using mobile devices Online Ticketing Allow users to buy and sell tickets online, register for events, and collect buyer information SRO4 15 features Scan barcodes to ensure accurate pricing and label tracking Searchable repository of information about clients Track employee schedules, availability, and performance across projects and tasks Obtain tickets via Kiosk upon arrival at event Allowing users to order, pay for, obtain, and validate tickets using mobile devices Allow users to buy and sell tickets online, register for events, and collect buyer information Allows event organizers to sell and manage tickets directly on-site Accept and process customer payments for products or services using hardware and software The ability to print tickets before arriving Design, communicate, and distribute incentives to perform a specific action View and track pertinent metrics to find patterns and gain insights from data Grants the users access to all events for one season For selection of seat at booking or check-in Create and manage ticket reservations for various events Built-in website builder or integration with third-party site ## Pricing Basic $0.01 Per User,Per Year ## Support, customer service and training options Customer Service 4.5 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (10) 4.5 Based on 10 reviews ## User reviews Overall rating 4.2 Based on 10 reviews Filter by rating 5(5) 4(4) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent RB Robert B. Manager, Fan Experience ### "Great Experience from First Contact to Launch" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 20, 2015 SRO4 allows you to create products quickly and begin sales immediately with no added costs. CRM collects and stores guest information that can be pulled, sorted, and used on-the-fly Guests have been very happy with the speed of our Box Office operations Integration with other systems has been successful SRO4 can be accessed and used anywhere in the world, all you need is a wifi connection. SRO4 allows you to create products quickly and begin sales immediately with no added costs. TopTix Support is extremely helpful. Just pick up the phone and you have a real-live person to help walk you through completing your objective. Support agents understand the goals of your business, and take personal accountability for seeing your goals through to completion. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AC Alex C. D. Box Office Manager ### "SRO4 saved us!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 16, 2015 In retrospect, I'm still unclear how we were able to function with our old ticketing system. It wasn't until we officially launched SRO4 as our new and improved ticketing system that we became aware of how horrifyingly lacking our previous system was. It's like realizing you accidentally dodged a lethal bullet by virtue of stopping to tighten an unruly shoelace. SRO4 is essentially the shoelace that saved our lives. I've used numerous different systems during my thirteen years ticketing performing arts organizations, and SRO4 holds its own when compared to some of the bigger names out there. Compared to our previous system, SRO4 is far more intuitive and offers a user-friendly ticketing experience. The reports in SRO4 are a great surprise, offering the flexibility to craft reports specific to the unique demands of our organization while actually reporting back data accurately and in a clean, digestible format. SRO4's biggest flaw lies in its rules and conditions based logic that applies to almost every aspect of this system. For all of SRO4's brains, it seems to overthinks things too much. For example, programming a specific fee structure for one scenario and differently for another is frustrating beyond words due to the necessity of chiseling through a healthy list of conditions that act as the 'on/off switch' for the fee scenarios. No matter how intelligent you are, you'll quickly find yourself wishing you'd paid closer attention in rocket science class. And with so many layers of interlaced rules and conditions, a slight modification can completely disrupt the functionality of another rule/condition combo that you worked so hard to perfect a week prior. If there's lemonade to be made of these tart lemons, it's that you're guaranteed to come up with some creative combinations of obscenities that are guaranteed to make any sailor blush. Despite that frustration, the best part of SRO4 is the support we're getting from the TopTix team. These folks are friendly, results-driven, and fast! Did I mention that they're also pleasant and easy to get along with? You bet I did. And I'll say it again, because these essential qualities seem to be withering in the support industry in general. And if you can't enjoy a professional yet relaxed relationship with your support team, well...what's to enjoy? I really love these rock stars! No matter what my situation might be, I always hang up the phone feeling like I'm in good hands with my team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IE Ian E. Managing Director ### "A solid and very full featured system with ongoing development and growth" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 14, 2015 Have been involved with the software since the inception of SRO4 and cannot speak highly enough of the broad range of features and functionality. Coming from over 25 years in the ticketing industry and working with several different solutions in the past, SRO4 continues to impress. Early gaps that could be expected in a complete new development have been closed and the latest version adds full responsive web plus a host of other features. The ongoing development gives confidence to the "future proofing" of use of the application. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB Jennifer B. Associate Director of Ticket Operations ### "Great system!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 7, 2015 Having just completed our first season using SRO4, I can now say that it has been a great experience! SRO4 has lived up to and exceeded everything we had hoped. Partnering with the SRO4/TopTix team has enabled us to explore new ways to improve our customers' experience during the ticket buying process. The system is well designed and flexible enough to meet our unique needs. I would highly recommend this system to anyone looking for new ticketing software that can grow with your organization. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PH Paul H. Ticketing Account Manager ### "I use SRO on a daily basis to manage a range of events and voucher offers for NRMA Members." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 October 6, 2015 With almost 17 years of experience in ticketing I have used a wide range of systems in my career and SRO is one of the simplest and most intuitive to use. It has all of the modules you need to manage your event ticketing, vouchers and CRM records. Each day I learn of more of the capabilities of this system and am continually impressed at how easy SRO is to use, yet it has the full suite of ticketing and CRM modules that you could ever want or need. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BB Bill B. Contracts & Product Manager ### "Positive impact on sales " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 September 29, 2015 A system that allows us to deliver a broad range of tickets and vouchers across, physical, call center and online sales channels. The base system allows the introduction of new and varied products quickly and with minimal or no customisation. The team at Ticketserv provide first rate support and advice. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HC Helen C. Tourism Product and Sales Co-ordinator ### "A system with plenty of capability to help you grow your ticket sales" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 September 29, 2015 As a tourism industry professional with more than 20 years experience I have worked on a number of system transition projects. The team at Ticket Serve have been outstanding in their delivery of SRO. I work with several hundred products in our instance. The adaptability of the system allows be to keep track of sales and sell a variety of different products. The team at ticket serve has been able to think outside the square for solutions and are always on hand to answer my questions. One of the most important features is being able to get products to market fast, which is ever so important in today's technology driven market. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DT Don T. ### "Allows you to do so much" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 September 11, 2015 Has a high degree of configurable modules unlike anything I have seen with other ticketing software which includes reporting, pricing, etc. The web integration has a number of choices but the out of the box is easy to set up and loads events direct as the system is API based you can of course use the API to build directly into your own developed website. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GE George E. CEO ### "Top CRM and marketing features" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 0.0 0.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 June 9, 2015 Never seen so much functionality in a ticketing software. Very flexible in frontend outcome Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HE Harry E. ### "Outdated & devoid of features" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 0.0 0.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 26, 2015 Hugely out of date coding, features & interface, low quality & antiquated methods to incorporate into sites, not even basic responsive support. Poor technical support offering little to no front end expertise or problem solving. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/81752/SRO4/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)