Glitnir Ticketing

Glitnir Ticketing System


3 / 5
5 reviews

Who Uses This Software?

There is no team, university or venue too big or too small.


Average Ratings

5 Reviews

  • 3 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    It is free for organizations. Buyers pay a small fee for online tickets.
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Glitnir Ticketing
  • www.glitnir.com
  • Founded 2004
  • United States

About Glitnir Ticketing System

The Glitnir Ticketing System is a state-of-the-art, feature-rich Box Office and Internet Ticketing solution along with extensive Sales, Marketing and reporting modules. You can also manage email campaigns, contracts and more. Glitnir provides print at home, internet and box office ticketing along with ticket transfer and resale tools. We support both reserved and general admission seating along with will call and season plans. Ticket barcoding and wireless scanning are also available.


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Glitnir Ticketing System Features

  • Barcode / Ticket Scanning
  • Box Office Management
  • Concessions Management
  • Customer Database
  • Event Management
  • Fundraising Management
  • General Admission
  • Kiosk Ticketing
  • Mobile Ticketing
  • Online Ticketing
  • Onsite Ticketing
  • POS
  • Print-at-Home
  • Reserved Seating
  • Season Tickets
  • Ticket Brokering
  • VIP & Discount Tickets

Glitnir Ticketing System Reviews Recently Reviewed!


Relentlessly Helpful Customer Support Unlocks Glitnir's Full Potential

Aug 12, 2010
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: One of the most impressive things about the Suns' partnership with Glitnir has been our success advertising and selling more than just cut-and-dry individual-game tickets through the online system. I've been amazed at the number of new customers we've brought in who have been able to take advantage of some of our unique ticket promotions without having ever spoken to a member of our ticket sales team. Glitnir's Promo Code setup is so user-friendly that we have literally been selling our popular Chipotle Friends & Family packages in our sleep, racking up sales of our most popular ticket package long after the box office closes. We've sold out all four of our Friends & Family games so far this season, largely because Glitnir's Promo Codes make purchasing the plan online so quick and convenient.

Cons: When I first started using Glitnir, I would keep a running list of what I thought were problems with the system -- things that seemed flawed or that just didn't seem to work with what we do here in Hagerstown. As I worked more and more with my Glitnir representatives, though, and they took the time to walk me through each and every "problem" I brought up, the list dwindled. At this point, there really are no problems with the system as far as I am concerned. It took me some time and hard work to get comfortable with the Glitnir system, but all the effort was rewarded because at this point I feel like Hagerstown has a ticketing system that suits us perfectly.

Overall: I would recommend Glitnir to any user that wants to get more than just the bare bones out of their ticketing system -- anyone who is willing to put in some work so that they can feel totally comfortable with their system and capable of using it to enhance all elements of ticket operations.

Glitnir Ticketing Review

Aug 23, 2010
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Pros: The customer service has been very good. Gordan, DJ and Ian all put in extra hours to make certain that we were up and ready to roll after having imstalled the system 5 weeks prior to our opening day. They have fielded phone calls on weekends, checked out problems for us after hours and made certain everything was in proper working order before signing off on the job.

The system itself is easy to train staff to use, user friendly, and easy to run reports ranging from scanned attendance to cash and CC reconciliations at the end of the day. Commission reports are simple to run now because of the contract summary function.

The CRM and e-mail marketing system allows you to target specific segments of your fan base for special offers or email blast marketing and also allows you to track the success of such promotions.

Our online ticket sales have tripled from sales numbers in 2008 & 2009. The Glitnir system allows online customers to purchase the seats they want.

Cons: Online ticket customers can leave single seats from a transaction. This has been my biggest fault with the system. Our stadium is not that large and on busy nights we will use every reserved seat that we have so eliminating singles is huge for us.

Reporting nuances take some time to get used to but once you are familiar with the system it becomes second nature when looking for information.

Transaction times for an order that incorporate discounts take on average a minute or so.

Overall: The Glitnir Ticketing System is a solid tool. For mid to low budget teams looking to have their customer database coupled with their ticket system, I feel it is one of the strongest on the market, presenting great value in addition to it's ease of use.

You get what you pay for...

Dec 04, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: The monthly pricing is exceptional compared to other ticketing platforms. If you're looking for basic functionality this is by far your best bet.

Cons: The cheap overall price point is reflected in the functionality of the system. Certain features that can be found on other ticketing systems are just beginning to be developed.

Overall: I've found they have exceptional customer service, but are lacking in some of the things that are required in today's high tech world. Mobile functionality is sub par, but they are working on improving.

Dated, Unintuitive Software

Dec 04, 2018
3/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
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Pros: The fact that Glitnir combines a ticketing service and a CRM service means that I only have to access one service for my ticket and selling needs.

Cons: The software looks dated, layout is unintuitive, lacks integration with other services.

Get what you pay for

Nov 28, 2018
2/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Extremely
Likely

Pros: Easy to use and train staff on, has a combined ticket and CRM system

Cons: Overall just a very poorly constructed system in which you can tell the developers haven't worked in sports/sales, doesn't integrate with any other software/system - even ones that are common in sports (Stadium One, Score CRM, Salesforce, Groupmatics, QuickBooks), only a few members on staff and not as customer service oriented as other providers we currently work with

Overall: It's a very basic system that is half a ticketing system and half a CRM - neither of which are very good. Better off spending a little more money for a separate ticketing and CRM so you can analyze data, offer better fan-oriented ticket options (online account management, integration, etc)