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SaaS solution that enables sports organizations to manage ticketing operations via tools for customer management, box office, and more.
Provider
Glitnir Ticketing
Located In
United States
Foundation
2004
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Live Online, In Person, Documentation, Webinars
Support
24/7 (Live rep), Chat
Ticketing solution that enables businesses of all sizes to manage activities across ticket sales, email communications, CRM, contracts, and more.
Content Source: Glitnir Ticketing
Green rating bars show the winning product based on the average rating and number of reviews.
Glitnir Ticketing Reviews
Pros
It is an easy ticket solution for our customers which leaves them happy and they don't feel like they got hit with a lot of unnecessary fees that you may see with a larger ticketing solution.
It has been a great experience working with Glitnir Ticketing, they provide outstanding customer service, they are always just a call or an email away.
Glitnir is super easy to use. I feel like it is the most user friendly option not only behind the scenes but for the fans as well.
Glitnir's ease of use software is superb for our industry. We've been using them for some time now and once everything was up to speed, the buying process was simple.
Cons
However I find it difficult to teach my workers (mostly students) and administrators how to use the system and for game day sales and even more difficult to show them how to access other features.
Figuring out how to generate certain reports can be complicated or tricky because there is so much functionality that it becomes confusing.
The most difficult task is trying to find the report that you are looking for to pull the most accurate information.
Sometimes it is hard to navigate. I can have problems finding what I need at times.
"Great product and great customer support! "
Overall: Overall it's been a great experience. The Glitnir team is always looking for ways to improve and evolve. Customer service has been exceptional from all team members. We've also seen our online ticket sales grow from year to year using Glitnir.
Pros: Glitnir is relatively easy to teach anyone new. Value for the product is great! If we need any assistance or something quits working, they're staff will jump on a call right away. Our rep is always great at getting back to us in a timely manner and solving any and all problems. The group portal upgrades were much needed and I think they nailed it. Much easier to use and much quicker to set up/maintain. I also like that CRM is build right in, so no need to purchase through another company.
Cons: Reports and running lists are not the easiest. Took me a while to figure out how to pull info I need. Also, from time to time, if I select what I need (seeing holds for an event/solds/ect.) still no information shows. Seems like there's a list for everything you would want/need, just figuring out the best and most convenient ones is key. The last thing would be any individual seats in a customers cart that are trying to get deleted. Other systems all you need to do is click on the seat to select, and click again to delete from your cart. With Glitnir you need to click on the seat to select, and on the right hand side, check the box on the seat you do not want, then select delete. Seems like this is something they could upgrade.
"15 year user of Glitnir Ticketing System"
Overall: I've always been a fan of Glitnir Ticketing. I've worked with their ownership since my first day on the job and they are a very hands on company and will quickly assist you with any problems. I can't stress that enough, you can email or call and they will promptly work directly with you to figure out the problem or guide you through the steps. Well run company and they worked hard, with me, to quickly address our issues and customize our system to fit our exact needs and wants. They want our system to be the best it can be and make every effort to make it so.
Pros: I've always like the straight forward approach with Glitnir. There are generally multiple ways to access the info you're looking for. Step by step is as simplified as it can get and selling tickets to games is full proof.
Cons: It isn't too user friendly. I'm used to it but new users say it is complicated to learn and the overall theme the online purchaser reports is that it is tough to work through. Figuring out how to generate certain reports can be complicated or tricky because there is so much functionality that it becomes confusing.
"You get what you pay for..."
Overall: I've found they have exceptional customer service, but are lacking in some of the things that are required in today's high tech world. Mobile functionality is sub par, but they are working on improving.
Pros: The monthly pricing is exceptional compared to other ticketing platforms. If you're looking for basic functionality this is by far your best bet.
Cons: The cheap overall price point is reflected in the functionality of the system. Certain features that can be found on other ticketing systems are just beginning to be developed.
"Customer Support At It's Finest "
Overall: Glitnir has been very responsive to our wants in needs. They've been able to help us modify our reporting, improved the group portal platform, and as I said earlier, have the best customer service/support team that I have worked with.
Pros: I do love the customer service aspect that I've come to rely on, on nearly a daily basis. All of the representatives and executives that I have worked with over the six years I have used Glitnir Ticketing have been readily available to me and the organization 24/7.
Cons: There are a lot of competitors that are offering new and shiny technology. In my opinion Glitnir is not on the forefront of that yet, but they are making strides to get there. I've seen vast improvements in the group ticketing platform, season ticket platform and email platform over the past year, and I am excited to see what comes next.
"Glitnir Review"
Overall: Switching to a new ticket system is like learning how to walk again. It was tough at first, but the customer support was there every step of the way. Their buying process helped our speed of service, data collection and simplified a lot of things we were doing. The FREE CRM is a great added bonus, along with the group portal.
Pros: Glitnir's ease of use software is superb for our industry! We've been using them for some time now and once everything was up to speed, the buying process was simple! The features they offer are exactly what we were looking for from the buying process, to the CRM, to the Group Portal and newsletter features. The customer service is great! They usually stay on top of all the details.
Cons: The most difficult task is trying to find the report that you are looking for to pull the most accurate information. They offer a wide variety of reports, so there may be one that works just right for you! There are some bugs with the software (not bad) that take time getting use to.
