ManageEngine SupportCenter Plus

4 / 5 2 reviews


Average Ratings

2 Reviews
  • 4 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $2,500.00/one-time/user
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Support
    Business Hours

Vendor Details

  • ManageEngine
  • www.manageengine.com/
  • Founded 1996
  • United States

About ManageEngine SupportCenter Plus

A CRM with specific focus on customer interaction(Service) management. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. Unlike other CRM tools in the market focusing on sales-force automation, SupportCenter Plus offers an integrated customer interaction management(Customer SupportDesk),customer experience management, account & contact management, SLA management, customer self-service, and more


ManageEngine SupportCenter Plus Features

  • Call Logging
  • Contact Management
  • Customer Support
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Sales Pipeline Management
  • Territory Management
  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

ManageEngine SupportCenter Plus Reviews

satisfies all my needs...

Apr 02, 2012
4/5
Overall

Comments: I was looking for an online help desk ticketing system that would satisfy all the needs of my business and help me to be more organized.... I have found that with ManageEngine!

Pros: Easy to use

Jan 28, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money