# IPscape Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about IPscape Software - reviews, pricing plans, popular comparisons to other Call Center products and more.

Source: https://www.capterra.com/p/81931/IpSCAPE

---

# 

 IPscape Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 22, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

IPscape

## What is IPscape?

SCAPE is an Australian cloud call centre technology solution that is feature rich, scalable and offers advanced integration capabilities. Hosted on Microsoft Azure, our call centre technology integrates with Microsoft Teams. - Dialler - IVR - Call Routing - Call Recording - Wrap/Disposition Codes - Advanced integration capabilities

## What is IPscape used for?

[Call Center](https://www.capterra.com/call-center-software/)[IVR](https://www.capterra.com/ivr-software/)[Telemarketing](https://www.capterra.com/telemarketing-software/)

Overall rating

Based on 8 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

A$99

Per User, Per Month

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### IPscape

4.9 (8)

VS.

[4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/)

Starting Price

A$99

Per User, Per Month

Starting Price

$19

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.9 (8)

Ease Of Use

4.5 (268)

Value For Money

4.6 (7)

Value For Money

4.2 (236)

Customer Service

5.0 (8)

Customer Service

4.3 (246)

## IPscape alternatives

[4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)

Starting price

$29.00

Per User, Per Month

Highest Rated

[4.8 (308)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/)

Starting price

$25.00

Per User, Per Month

[4.7 (264)](https://www.capterra.com/p/135842/VICIdial/reviews/)

Starting price

$400.00

Per User, Per Month

[4.8 (82)](https://www.capterra.com/p/141932/Ricochet/reviews/)

Starting price

$24.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Campaign Management

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Computer Telephony Integration

4.0 (1)

200.00% of 1 reviewers that rated this feature as important or highly important

Computer-telephony integration is the use of computers to manage telephone calls

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Activity Tracking

Track and document all activities across devices, networks, and other systems

Agent Interface

Agents can view and manage all customer requests and interactions.

AI Copilot

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

IPscape 110 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Agents can view and manage all customer requests and interactions.

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Software program that continuously adjusts its behavior based on observed data

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Screen and filter calls that get sent to voicemail inboxes/answering machines

Application programming interface that allows for integration with other systems/databases

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

System that automatically dials calls

Tickets are automatically assigned to specific agents based on predefined rules

Distribute/route/connect calls

Dials outbound calls automatically

A call center that both makes and receives calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Track and report on call outcomes

Manage and track all past and future calls.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Schedule date and time for callbacks/follow-up calls or reminders

Provide agents with a typical response for common call subject matter

Highlight specific time marks for annotation and review purposes

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Voice conversion to text

Transfers live calls to other agents

Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call.

Schedules callback times

Identify the number and contact information of a caller before answering the phone

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Control the name and number that appears on outbound caller ID

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Provides a channel for team members to share media files, communicate, and work together

Track and manage adherence to policies for any service, product, process, or supplier

Computer-telephony integration is the use of computers to manage telephone calls

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Access previous interactions or concerns to maintain customer relationships

Visualize and analyze customer experience across all touchpoints and channels

Tool to send questionnaires to customers to gauge feedback

Customize data fields to support various needs and use cases

Alter the layout and content of reports

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Protect sensitive data for digital privacy

Manage, store and organize emails within the system or via third-party apps

Conduct & deliver coaching sessions to improve employee performance or facilitate development

Predefined actions automatically performed on the occurance of specific events

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Move files across different systems or networks

Caters to sales teams

A call center that primarily receives calls, typically customer service focused

Identify which applications need to exchange data and enable these data connections

Track interaction history by documenting conversations for contacts

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Tracking the status of previously identified performance measurements

Automatically identify and save contact information of potential customers

Route and distribute your leads to third party buyers

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Manage contacts across multiple mailing lists

Ability to chat online in real time

Agents choose who to call and when

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage multiple campaigns in one system

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Manage and support multiple languages

Create multiple models or equations for generating scores

Record the audio of phone conversations for quality assurance purposes

A call center that primarily makes calls, typically sales focused

Organize and manage the accomplishments and development of employees or performance of applications or systems

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

System automatically dials the next number on the contact list after the previous call ends

Set of pre-recorded messages for candidates that can be shared before, during and after the video interview

System calls multiple numbers at once and connects the agent to the first number that answers

System provides callee information to agent prior to the call to help determine whether or not to make the call

Streamlining repetitive tasks and activities through automated and predefined workflows

Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls

Focuses on improving processes by collecting data and spotting bottlenecks or other challenges.

Monitor wait time and abandonment for incoming requests that have not been routed

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Record live video calls to play later

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Automatically record calls at predetermined times

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Send messages via SMS

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Turns text into natural sounding speech

Set up connections to third-party platforms to improve business processes

Computer-based system that allows users to send and receive voice messages

Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking

Place/receive calls through voice over IP connection

Create, design and manage workflows for repetitive tasks

A set of processes to optimize the productivity of its employees

Get Advice

We can help you find the software with the features you need.

Features

4.8 (8)

4.8

Based on 8 reviews

## Pricing

Value for money

4.6 (7)

Basic

A$99.00

Per User,Per Month

Value for money

4.6 (7)

4.6

Based on 7 reviews

## Integrations

[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[

Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[

Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[

HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/)[

ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[

HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[

Zoho CRM Plus](https://www.capterra.com/p/182207/Zoho-CRMPlus/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (8)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (8)

5.0

Based on 8 reviews

## User reviews

Overall rating

4.9

Based on 8 reviews

Filter by rating

5(7)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

DT

David T.

Contact Centre - Operations Lead

Telecommunications

### "IPScape - Contact Centre Solutions Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 19, 2021

IPScape is a great partner– We’ve been with IPScape for several years and they have supported us well. Minimal downtime with the platform, quick to respond if we report an issue and they always keep us updated.

Pros

The IPScape cloud-based business communication platform which offers an array of scalable solutions to support our inbound and outbound calling requirements. The platform supports inbound (IVR) and outbound (Campaign) calling solutions plus email, SMS and web chat. These features ensure our customers receive the best possible customer experience when calling into our contact centre.

Cons

The IPScape platform (currently) has limited capacity for managing multiple sites (in our case 100+). This makes administration a challenge, time consuming and a drain on resources to manage. e.g., having to apply a script to 100+ inbound lines individually instead of being able to select all phone lines and apply. The platform offers limited API functionality (API calls in to request data or API calls out to pull data into IVR or script flows).

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PG

Phil G.

Head of Sales

Financial Services

### "Good system and support second to none"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 13, 2021

Their support staff are great. Every time a support request is put through its acted on promptly. 5 stars for all round service.

Pros

We have seen greater productivity and the software ensures that our lead management is more efficient. It is adapatble to suit our requirements and even though we are not strictly a call centre its a good fit.

Cons

There are a couple of enhancements we would like to see which would suit our business better but we can do without them.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BL

Benjamin L.

General Manager

Outsourcing/Offshoring

### "A great product with an excellent team backing it"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 23, 2021

Implementation and ramp-up was excellent, their support team has been extremely quick to assist with mundane issues but frankly, we haven't had any real issues to require support. The majority of our needs have been additional features we have wanted to implement or configuration questions all of which the ipSCAPE team have been extremely quick to make happen. I can't stress this enough to anybody considering engaging with ipSCAPE - they are a genuine pleasure to deal with and after years of dealing with the major players, that is a REFRESHING change.

Pros

Contact centres can be very complex entities, that's what makes the ipSCAPEs backend stand out to our team. It's intuitive, easy to understand and just works how you're expecting it to. Whether its interaction routing, Quality Assurance, agent management and permissions, reporting or integrated scripting - it's all really obvious where to manage and the system provides all the expected flexibility and capability you would expect from a enterprise grade cloud contact centre solution. Its a great platform and we love using it.

Cons

There's not much not to like, a small issue technical consideration with an persistent softphone connection being required on some connection types if your using a whisper which means you'll want wireless headsets that provide over 8hrs of talk time for a full shift but its really not that big of a deal.

Reasons for choosing IPscape

When we went out to market, we approached all the usual providers and although as an Exec, I've spent my entire career in large scale multi-national call centres - insourced and outsourced the response (or in some cases, lack thereof) from these providers as a startup entity was so disappointingly poor. Sure, we're not a 400 seat centre but everybody has to start somewhere right? Well, straight up, the ipSCAPE team were engaged and from first contact looked at what solutions they could provide and support our budding endevour. They mapped out a number of features and configurations they felt would make our setup and operations as smooth and seamless as possible (we're an outsource provider to multiple business and sites) and gave us a level of comfort that they'd be there when we needed them. It was obvious to us that their team is passionate and engaged and that went well past the usual "sales" energy pitch that you usually get.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

March 4, 2021

Thank you for your review Ben. We are proud to be able to support Opus.

GM

Georgina M.

CEO

Primary/Secondary Education

### "Incomparable!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 8, 2021

Everything we need on one platform

Pros

The product is easy tp use and integration was seamless!

Cons

Potential for added features - but the team is so open to suggestions it is all achievable!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

February 11, 2021

Thank you so much for your support Georgina we are so proud to have Francom as a client.

LB

Leland B.

IT Support Officer

Mental Health Care

### "Fantastic support team"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 5, 2020

Pros

In age of service desks that send automated responses or take 24 hours to get back to you, IPScape have an amazingly proactive support team. Honestly wish every team was like yours. Always a pleasure ringing in or chatting on a ticket.

Cons

Would like some more filters and "standard/template reports" to use in the live reports section.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SB

Stephanie B.

Customer Contact Team Leader

Government Relations

### "New Team Leader looking for what the program can do"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 9, 2019

New to the Call Centre Team Leader roll I had been doing some research on the functionality as most of the people apart of the original implementation of the software no longer work for Campbell Page. I knew from this research and the YouTube channel that we were not using all features of ipScape. The company were looking at new software options to do some cool things in and to help with efficiency. With seeing that what we had could do the things we wanted out of this new software and the perfect timing of our new Account Manager. Everything started to fall into place. I have now done a days training onsite and am feeling much more confident

Pros

It is pretty easy to use and a bit intuitive once you know the general flow of setting things up in ipScape. I love that it is a one stop shop for calls, email, chat and call backs. The reporting function is great - this means as a small team I can generate our own data without needing assistance from other areas of our company. I am also very keen to get stuck into the quality side of things now I know how this works.

Cons

Most of these have been removed with recent training - the cons were coming from inheriting a legacy that needs to be wiped clean and start from scratch. In the wise words of Nikki "you want to have control over your call Centre"

Reasons for choosing IPscape

I knew that what we had was working - no point in re-inventing the wheel. Get to know what you have got and grow from there

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

ZH

Zac H.

Head of tech

Information Technology and Services

### "Customer focus is great"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

October 8, 2019

Started turbulently but our relationship was saved by some excellent support and customer success people that never fail to bend over backwards.

Pros

Its straightforward and easy to use. The advice given in terms of upgrades is excellent.

Cons

The only con would be the rare outage - this is less frequent now.

Alternatives considered

[NEXGEN](https://www.capterra.com/p/84713/NEXGEN-Asset-Management/)

Reasons for choosing IPscape

They deliver more frequently and to scale.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Training Manager and Product Consultant

Telecommunications

### "Easy to use fully functional software that give control back to the call centre operation"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 6, 2018

Ease of use, change things instantly, self service so no reliance on other departments,

Pros

As an operations manager you can do what you need to to keep your performance on target with out needing to rely on third party departments like IT or telephony. Need a message added to an IVR - just do it, need to change your IVR just do it, need to add agents, change agent profile, add or take them away from campaigns - just do it, need to see a report, set up a report have a report emailed daily to a group of people, you can just do that too. In bound/ outbound including predictive, preview and manual dialling, email and chat all of which are controlled and managed from the same agent toolbar. In my previous role as a contact centre consultant helping contact centres with their efficiency and sometimes correcting serious performance issues i wish I had had access to this!!

Cons

There are things this software cannot do - the most obvious is social media however that is a different form of contact and you probably would not expect it to. Each up date in recent months has slightly improved any small design faults . Being able to group agents , and users into specific operational groups is currently not possible and would be a massive improvement and something that is being developed

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/81931/IpSCAPE/reviews/)

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