# IPscape Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is IPscape the right Call Center solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/81931/IpSCAPE/reviews

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IPscape

4.9 (8)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 22nd, 2026

# Reviews of IPscape

Ease of use

4.9

Customer Service

5.0

## Showing most helpful reviews

Showing 1-8 of 8 Reviews

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Rating

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Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Training Manager and Product Consultant  
Telecommunications  
Used the software for: 2+ years

### "Easy to use fully functional software that give control back to the call centre operation"

February 6, 2018

5.0

Ease of use, change things instantly, self service so no reliance on other departments,

Pros

As an operations manager you can do what you need to to keep your performance on target with out needing to rely on third party departments like IT or telephony. Need a message added to an IVR - just do it, need to change your IVR just do it, need to add agents, change agent profile, add or take them away from campaigns - just do it, need to see a report, set up a report have a report emailed daily to a group of people, you can just do that too. In bound/ outbound including predictive, preview and manual dialling, email and chat all of which are controlled and managed from the same agent toolbar. In my previous role as a contact centre consultant helping contact centres with their efficiency and sometimes correcting serious performance issues i wish I had had access to this!!

Cons

There are things this software cannot do - the most obvious is social media however that is a different form of contact and you probably would not expect it to. Each up date in recent months has slightly improved any small design faults . Being able to group agents , and users into specific operational groups is currently not possible and would be a massive improvement and something that is being developed

Review Source

DT

David T.  
Contact Centre - Operations Lead  
Telecommunications  
Used the software for: 2+ years

### "IPScape - Contact Centre Solutions Review"

December 19, 2021

5.0

IPScape is a great partner– We’ve been with IPScape for several years and they have supported us well. Minimal downtime with the platform, quick to respond if we report an issue and they always keep us updated.

Pros

The IPScape cloud-based business communication platform which offers an array of scalable solutions to support our inbound and outbound calling requirements. The platform supports inbound (IVR) and outbound (Campaign) calling solutions plus email, SMS and web chat. These features ensure our customers receive the best possible customer experience when calling into our contact centre.

Cons

The IPScape platform (currently) has limited capacity for managing multiple sites (in our case 100+). This makes administration a challenge, time consuming and a drain on resources to manage. e.g., having to apply a script to 100+ inbound lines individually instead of being able to select all phone lines and apply. The platform offers limited API functionality (API calls in to request data or API calls out to pull data into IVR or script flows).

Review Source

SB

Stephanie B.  
Customer Contact Team Leader  
Government Relations  
Used the software for: 2+ years

### "New Team Leader looking for what the program can do"

October 9, 2019

4.0

New to the Call Centre Team Leader roll I had been doing some research on the functionality as most of the people apart of the original implementation of the software no longer work for Campbell Page. I knew from this research and the YouTube channel that we were not using all features of ipScape. The company were looking at new software options to do some cool things in and to help with efficiency. With seeing that what we had could do the things we wanted out of this new software and the perfect timing of our new Account Manager. Everything started to fall into place. I have now done a days training onsite and am feeling much more confident

Pros

It is pretty easy to use and a bit intuitive once you know the general flow of setting things up in ipScape. I love that it is a one stop shop for calls, email, chat and call backs. The reporting function is great - this means as a small team I can generate our own data without needing assistance from other areas of our company. I am also very keen to get stuck into the quality side of things now I know how this works.

Cons

Most of these have been removed with recent training - the cons were coming from inheriting a legacy that needs to be wiped clean and start from scratch. In the wise words of Nikki "you want to have control over your call Centre"

Reason for choosing IPscape

I knew that what we had was working - no point in re-inventing the wheel. Get to know what you have got and grow from there

Review Source

BL

Benjamin L.  
General Manager  
Outsourcing/Offshoring  
Used the software for: 6-12 months

### "A great product with an excellent team backing it"

February 23, 2021

5.0

Implementation and ramp-up was excellent, their support team has been extremely quick to assist with mundane issues but frankly, we haven't had any real issues to require support. The majority of our needs have been additional features we have wanted to implement or configuration questions all of which the ipSCAPE team have been extremely quick to make happen. I can't stress this enough to anybody considering engaging with ipSCAPE - they are a genuine pleasure to deal with and after years of dealing with the major players, that is a REFRESHING change.

Pros

Contact centres can be very complex entities, that's what makes the ipSCAPEs backend stand out to our team. It's intuitive, easy to understand and just works how you're expecting it to. Whether its interaction routing, Quality Assurance, agent management and permissions, reporting or integrated scripting - it's all really obvious where to manage and the system provides all the expected flexibility and capability you would expect from a enterprise grade cloud contact centre solution. Its a great platform and we love using it.

Cons

There's not much not to like, a small issue technical consideration with an persistent softphone connection being required on some connection types if your using a whisper which means you'll want wireless headsets that provide over 8hrs of talk time for a full shift but its really not that big of a deal.

Reason for choosing IPscape

When we went out to market, we approached all the usual providers and although as an Exec, I've spent my entire career in large scale multi-national call centres - insourced and outsourced the response (or in some cases, lack thereof) from these providers as a startup entity was so disappointingly poor. Sure, we're not a 400 seat centre but everybody has to start somewhere right? Well, straight up, the ipSCAPE team were engaged and from first contact looked at what solutions they could provide and support our budding endevour. They mapped out a number of features and configurations they felt would make our setup and operations as smooth and seamless as possible (we're an outsource provider to multiple business and sites) and gave us a level of comfort that they'd be there when we needed them. It was obvious to us that their team is passionate and engaged and that went well past the usual "sales" energy pitch that you usually get.

Review Source

Response from ipSCAPE

March 4, 2021

Thank you for your review Ben. We are proud to be able to support Opus.

PG

Phil G.  
Head of Sales  
Financial Services  
Used the software for: 2+ years

### "Good system and support second to none"

December 13, 2021

5.0

Their support staff are great. Every time a support request is put through its acted on promptly. 5 stars for all round service.

Pros

We have seen greater productivity and the software ensures that our lead management is more efficient. It is adapatble to suit our requirements and even though we are not strictly a call centre its a good fit.

Cons

There are a couple of enhancements we would like to see which would suit our business better but we can do without them.

Review Source

ZH

Zac H.  
Head of tech  
Information Technology and Services  
Used the software for: 2+ years

### "Customer focus is great"

October 8, 2019

5.0

Started turbulently but our relationship was saved by some excellent support and customer success people that never fail to bend over backwards.

Pros

Its straightforward and easy to use. The advice given in terms of upgrades is excellent.

Cons

The only con would be the rare outage - this is less frequent now.

Alternatives considered

[NEXGEN](https://www.capterra.com/p/84713/NEXGEN-Asset-Management/)

Reason for choosing IPscape

They deliver more frequently and to scale.

Review Source

LB

Leland B.  
IT Support Officer  
Mental Health Care  
Used the software for: 1-2 years

### "Fantastic support team"

November 5, 2020

5.0

Pros

In age of service desks that send automated responses or take 24 hours to get back to you, IPScape have an amazingly proactive support team. Honestly wish every team was like yours. Always a pleasure ringing in or chatting on a ticket.

Cons

Would like some more filters and "standard/template reports" to use in the live reports section.

Review Source

GM

Georgina M.  
CEO  
Primary/Secondary Education  
Used the software for: Less than 6 months

### "Incomparable!"

February 8, 2021

5.0

Everything we need on one platform

Pros

The product is easy tp use and integration was seamless!

Cons

Potential for added features - but the team is so open to suggestions it is all achievable!

Review Source

Response from ipSCAPE

February 11, 2021

Thank you so much for your support Georgina we are so proud to have Francom as a client.

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