# Page 2 | ScheduleFlex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is ScheduleFlex the right Scheduling solution for you? Explore 237 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/81956/ScheduleFlex/reviews

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ScheduleFlex

4.4 (237)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of ScheduleFlex

## Showing most helpful reviews

Showing 26-50 of 237 Reviews

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VR

Verified Reviewer  
ICT Systems Coordinator  
Music  
Used the software for: 1-2 years

### "Shifts and rotas without the drama!"

July 30, 2019

4.0

Overall, we have found Shiftboard to be an incredibly good fit for our non-standard shift scheduling; online rotas are praised by our users for easy access when on-the-move, we find reporting through the exporting of CSV files useful, and it has allowed us to get rid of older overlapping systems that we previously used for shift tracking.

Pros

Shiftboard allows our casual staff members access to shifts via an online portal, which is especially useful as these staff are very rarely in building (unless on-shift). Users report that it is helpful to be able to access shift scheduling through a web browser On the rare occasion we have needed to contact support they have been very responsive and have answered our queries, and we have found it incredibly useful to be able to pull data out via CSV file for input into other systems that we run (although reporting could be further improved upon). Adding information that lives in other systems to casual staff individual user profiles means we have been able to decommission several systems that have previously been used to handle staff shifts for our employees. Users can be added to teams and groups to make administration easier.

Cons

From a user’s perspective based on feedback we’ve had, the web-based UI isn’t the most intuitive or clean-looking – I'm not sure how it fares compared to competitor systems but it could do with updating to a more modern look which would improve usability. Another point raised when receiving feedback from users was that it can seem a bit of a steep learning curve for new staff, but we have started to provide documentation and training for internal use so this is no longer an issue for us.

Review Source

AD

Ashley D.  
Event Manager  
Hospitality  
Used the software for: 1-2 years

### "Decent Functionality"

November 19, 2018

4.0

The software was just what I was looking for in that it lets my staff opt in to events. The tech support is friendly and fast but doesn’t always have a definitive answer for you. The mobile app turned out to be a great bonus though I wish it had more of the features available for the desktop version. Overall, I’m very happy with the software and would purchase again in a heartbeat.

Pros

This is the only scheduling software I’ve found that lets employees opt into a shift instead of filling out their availability every week. I work in a catering business so we don’t have consistent work for our servers. They all have school or other jobs to work around their schedule with us. Some of them only work with us twice a month so asking them to keep an updated calendar of their availability is unrealistic. This software lets me post all the shifts and have servers sign up for the ones they want. It’s very helpful. Shiftboard does also have the ability to let staff fill in availability and have management work off that, however. I also appreciate that I can include notes about the shift and addresses for when we do offsites. The software also lets me divide servers into teams so that they see only the shifts they are eligible for.

Cons

It’s not the most aesthetically pleasing site and takes a while to adjust to the layout, but once you get used to it, it’s fine. The biggest issues I find is that you can’t export your sign up lists. When I have 40 events in a month, I’d like to print out a list of who signed up for what and work from there, but I have to go shift by shift, typing the results in an Excel sheet instead. Also, there isn’t a way to track who did what change in the system. When I’ve had issues in the past that may have been from a software glitch, they can’t give me an answer as to who changed what and when.

Review Source

VR

Verified Reviewer  
ICT Manager  
Music  
Used the software for: 2+ years

### "Online rotas made easy"

April 16, 2018

4.0

Allows us to easily rota 500+ staff members

Pros

Producing rotas/schedules for 500+ staff members across multiple teams is no easy challenge. Especially with complex rules and specifications for each of those teams, so the fact that shiftboard even comes close to achieving these results is impressive. The software is simple and easy to use, particularly for the end users who'll probably appreciate this more than the management who need to implement it. Has been running for around 5 years now with no significant issues in that time, so again really impressive.

Cons

The reporting can be a little clunky and that's really the only thing that lets this down. Having said that, support staff are very receptive and willing to work with you to produce something bespoke, but feel like this is the one area that could be improved upon to make this truly fantastic.

Review Source

VR

Verified Reviewer  
Math Teacher  
E-Learning  
Used the software for: 2+ years

### "Good way to schedule shifts"

September 8, 2022

4.0

Overall a good way to manage shifts/scheduling

Pros

I like that you can easily see your shift time and day in this software. I like that you can change the view to see the entire team's scheduling and make adjustments accordingly. I like that you can pick up shifts easily in this software and customize different types of shifts

Cons

Setting availability is a bit difficult in this software

Review Source

VR

Verified Reviewer  
Faculty - Field Education  
Education Management  
Used the software for: Less than 6 months

### "Shiftboard has a steep learning curve, but is an incredibly powerful tool"

February 16, 2018

4.0

Significant reduction in overlapping systems. One-stop-shop for lots of scheduling/program needs. A simple way to remind staff of their shifts and inform them of changes.

Pros

It has eliminated many other systems and brought them into one place. It can handle the customization that we need as we operate a less-than-normal staffing system (some seasonal staff, some permanent; some overlapping shifts, some week-long programs, etc.). The team at Shiftboard has been very responsive to our requests and needs, which is very important. Given time, I'm optimistic that its reporting abilities will be very useful for anticipating and hiring for future needs. Coming from a world of dozens of complex, non-communicating spreadsheets, it's great to have everything in one place!

Cons

It has a steep learning curve, so be prepared to practice, experiment, and be trained. They also have not yet implemented shift-linking, so my week-long programs all staffed by the same person can't be treated as one connected system. This means that bulk changes are difficult if we've noticed an issue, and it means that the initial shift setup is quite time consuming. I wish that the month-long view could be customized to give me more of the information I want, or that we could view data for a 2-week stretch. It's hard to get a birds-eye view of our programming with the systems they have in place. I'll add that we're relatively new to Shiftboard, and working out the kinks is a part of the process.

Review Source

VR

Verified Reviewer  
Event Production Coordinator  
Events Services  
Used the software for: 2+ years

### "Shiftboard is a powerful, albeit clunky, tool for scheduling staff and volunteers"

February 6, 2019

4.0

A couple of the events I currently work on used to use Shiftboard to schedule and communicate with large volunteer groups. While it definitely accomplished all the tasks we needed, the interface is dated and there are better tools available for less money.

Pros

Shiftboard is a feature-heavy scheduling tool that, in the right hands, can streamline scheduling and staffing processes immensely for managers. Feature highlights include: - Bulk adding tools allow managers to work with large groups of staff at once if need be - Flexible reporting tools that allow you to easily manipulate data (their reports are the feature I miss most) - Customer service team is receptive to changes and helpful in troubleshooting issues - Shift swapping and empty shift features allows staff to easily manage their own schedules

Cons

My biggest complaint about Shiftboard when it was our primary scheduling software was that it felt clunky and dated. - Price point is a good bit higher than competing systems - Steep learning curve for new users - easy to be overwhelmed by features and a crowded dashboard - Can be slow and/or cumbersome to accomplish repetitive tasks. - Interface is dated and looks like it's out of the mid-2000s

Review Source

VR

Verified Reviewer  
Business and Executive Coach  
  
Used the software for: 2+ years

### "A near perfect site for coordinating shifts and people"

October 12, 2017

5.0

A flawless solution for matching volunteers to gigs! I can count on Shiftboard to work everytime, to sign up for shifts, remind me of shifts, give me credit for the shifts I've completed, and to cancel when I have to.

Pros

In my experience, it is the best software for letting people sign up for shifts and for the venue to reach out for volunteers. I have been using it as a volunteer for about three years and have never encountered a glitch. It is extremely versatile and robust. It's easy to assign people to different teams and levels (regular team and gold team for VIP volunteers, for example).

Cons

If I have to answer what I like least, I'd say it's that there is a bit of learning curve to discover all of the features it makes possible. But that's mostly because it will do so much more than the basic.

Review Source

TA

Tiffany A.  
Site Manager  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Almost too customizable"

May 27, 2021

3.0

Once you have a handle on it, it is an EXTREMELY useful tool for a manager to have. Customizing/designing your company or teams unique Shifboard experience is a daunting task, and training new users is a lengthy process. BUT if you have the bandwidth to take on those two things, it is an investment worth making.

Pros

You can pretty much do anything with Shiftboard. Ideal for managers with a large number of working employees and/or managing complex shift schedules. Also great for mass communication with all employees or specific groups. Flexible scheduling - manager can assign shifts and/or employees can sign up to work shifts. Employees can use Shiftboard to request time off, call in sick or give up a shift and it will automatically notify all other active employees assigned to that same team that a shift is up for grabs. You can also upload shift schedules from Excel into Shiftboard.

Cons

SO MANY OPTIONS - it can get really confusing and convoluted and is really complicated to learn/train new users (even when you are pretty tech-savvy). Employees have to opt-in for text messaging on their end (and I understand why, it is just frustrating) or you cannot text them through Shiftboard. It is very particular in it's functionalities - if any step (even as small as checking an optional box is not checked) in any given process is missed/incorrect, the entire schedule will be off, and you won't know until you finish and look at the calendar. Then you have to go back in and figure out what went wrong.

Review Source

Chris E.  
Watch Commander  
  
Used the software for: 2+ years

### "Fantastic Software!"

October 12, 2017

5.0

Pros

I like the various search perimeters for report running. This is a great user friendly system that's easy to teach.

Cons

The Salesforce.com customer base is predominantly B2B. The CRM software is not nearly as well oriented to the B2C industry.Surprisingly, Salesforce.com generally doesnt provide a Service Level Agreement (SLA) for its cloud service unless the customer requests and negotiates it. Even then, SLAs are inconsistent from customer to customer and fall below uptime guarantees of primary SaaS CRM competitors.

Review Source

Steven B.  
Executive Director  
Music  
Used the software for: 1-2 years

### "A great value, an irreplaceable tool for our organization. "

February 14, 2018

5.0

It really organizes our musicians extremely well, we have very little confusion now.

Pros

This helps us organize all of our contractors and employees. It gets them all onboard pretty easy and has a lot of powerful tools that have made running our organization much easier. We tried a LOT of different products and this one was the only one that really met all our needs to get everyone scheduled and organized, it is an amazing value for the price they charge us.

Cons

I wish it was easier to sync with 3rd party apps. The good part is making a .csv of data is super fast and easy but I would still like to see it play nice with other products.

Review Source

VR

Verified Reviewer  
FnB Team Member  
Hospitality  
Used the software for: 2+ years

### "Staffing Made Easy Peasy Lemon Squeezy"

February 10, 2019

5.0

I am using Shiftboard to see the shift that I'll be working on for the week. No need to bother the higher ups. Plus in cases of having open shifts because someone has to be out, we get to fill them immediately.

Pros

I love the fact that I can send a broadcast to my team members to let them know that an upcoming shift needs coverage. Plus, it is so easy to maneuver!

Cons

The interface is kind of a bit confusing. It takes a little of getting used to it before you can fully enjoy the features that it offers.

Review Source

Jessie B.  
Fit Stylist  
Consumer Services  
Used the software for: Less than 6 months

### "Seamless and easy"

May 2, 2019

5.0

I have had great experiences with Shiftboard, its super helpful and I'm so glad that my company chose it as it's scheduling software.

Pros

I use this software daily, you can choose to view the week, then click on individual days to see what your schedule is for the day. The software is so simple and straightforward regarding scheduling. Within the main menu you can see: teams, calendar and opportunity (news) You can see what line of support you are scheduled for, when your breaks are at and when you have specific time off to catch up on daily tasks. You then have the option to print it out, download it and connect it to your Google Calendar, Outlook or other iCal compatible calendar tools.

Cons

I truly have never had any issues with this software. I have no dislikes about the software. Working for a company that has your schedule planned out and updates it quickly is such a relief. I previously worked for a financial institution and my schedule was so disorganized. Its great being able to access the Shiftboard at work/home and see what you need to know to be prepared for your shift.

Review Source

VR

Verified Reviewer  
Administrative Assistant  
  
Used the software for: 2+ years

### "Great experience! Love Shiftboard!"

October 18, 2017

5.0

Pros

I am the Volunteer Coordinator for a local dog rescue group and we use Shiftboard to sign up our volunteers for events. The site is super easy to use and any issues are addressed immediately via their great customer service team

Cons

One minor issue I have is with formatting outgoing broadcast messages. I am unable to properly space my messages and unable to attach photos which would be a big plus!

Review Source

Danny D.  
Assistant Pastor, Sports & Fitness  
Religious Institutions  
Used the software for: 2+ years

### "We use Shiftboard to schedule all of our part-time employees and manage our work schedules. Awesome!"

February 13, 2018

4.0

Pros

There are a lot of different ways to take advantage of this software. Workers can trade shifts if you want that, you can bulk schedule duplicate schedules that work well, and on and on I could go. It is really easy to learn and use.

Cons

I would love to pay less since we are a non-profit organization, but the price is still very reasonable. They also have great customer service!

Review Source

VR

Verified Reviewer  
Operations and Communications Manager  
Philanthropy  
Used the software for: 2+ years

### "Shiftboard for Volunteers"

April 19, 2019

5.0

Pros

Shiftboard makes it easy for us to schedule our dozens of volunteers, track hours, and ensure shifts are covered. We have over 100 active volunteers and host events nearly every day of the year. We'd never keep track of them all without Shiftboard! Plus, downloading our monthly data for analysis is easy.

Cons

The setup could be cleaner and takes some getting used to.

Review Source

Pilly M.  
CEA Supervisor  
  
Used the software for: 1-2 years

### "Shiftboard is easy to use and super efficient. "

October 13, 2017

5.0

I enjoy the simplicity of being able to search my teammates shifts and confirm the hours they have scheduled every week. Shiftboard is was to use and navigate through.

Pros

I really enjoy the easy access and the ability to add shifts for my Teammates like study Halls and Meeting s. Shiftboard notifies you of any errors if you are scheduling a shift for a date that is passed.

Cons

While Shiftboard is great there are times when I get reports of shifts not being added correctly causing teammates to miss the shift they did not know was scheduled.

Review Source

Jacquie F.  
Assistant Program Director  
Broadcast Media  
Used the software for: 2+ years

### "Good Product, Great Support"

October 12, 2017

4.0

I've saved so much time with Shiftboard.

Pros

I've been using Shiftboard to manage 100+ active volunteers at my organization for two years. Time is money, and Shiftboard has saved me an incredible amount of time. Scheduling is so easy. The Shiftboard service team is incredibly responsive, patient with my learning curve, and personable.

Cons

Some of my older volunteers have struggled with the learning curve. I will say, though, that Shiftboard has made changes to make it more user-friendly. It still isn't what I'd call "intuitive." Digital native users have no trouble with it, but users not as well-versed in these kinds of interfaces sometimes struggle.

Review Source

Jared H.  
Technology Development Manager  
  
Used the software for: 2+ years

### "I have had a very positive experience. "

October 12, 2017

5.0

Pros

The team at shiftboard has great communication and has been able to customize shiftboard to our needs.

Cons

My managers would like to print month views of their calendar. The current month view print out doesn't meet our needs, but they are actively in development to improve this.

Review Source

LB

Lowanda B.  
Transportation Director  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Pupil Transportation"

June 4, 2019

5.0

In pupil transportation, for drivers to accept and decline trips was manually done and shift board solved the problem. Making the hours even across the driver's pool was also difficult and shift board solved that problem. The system is great for transportation because of all of the features it has. The customer service has also improved a great deal since we have had the service. I would like the clock-in/ out and reports feature to improve. The great thing is we were still able to use the timeclock feature.

Pros

The shifts are easy to add and assign. It also calculates the total of hours.

Cons

The decline does not change colors. The clock in and out feature calculations can be confusing instead of being very simple.

Review Source

RA

Rick A.  
Swim Coach and Shiftboard Administrator  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Review from Woodson YMCA"

November 8, 2016

4.0

I can't speak enough about Shiftboard and the amount of time and energy that the software has saved myself and other managers. I have no qualms about promoting the product to other departments and facilities.

Pros

I love how the product is able to track certifications. The trade board function has saves me a lot of time and energy. The document function and linking of certification to profile type has also saves time and paper. I really like that I can now create a schedule and not publish it until I am finished. Schedules we create are often in motion until publication. I like that staff are no longer receiving messages until the schedule is completed.

Cons

To send a message to team members I can either send to 1 or broadcast to all. It would be nice if there was the ability do a check box of multiple members to whom the message could be sent. That way those who we know are neither available or in need of the information will get the message.

Review Source

VR

Verified Reviewer  
Sleep Technologist  
Hospital & Health Care  
Used the software for: 2+ years

### "Can't live without it"

October 12, 2017

5.0

Pros

Simple and clearly presented. Use it both at work and home. I'm able to reference it quickly when scheduling things in my personal and professional life.

Review Source

CM

Christa M.  
Site Director  
Entertainment  
Used the software for: 2+ years

### "I use the program to manage hundreds of employees"

October 17, 2017

4.0

The catalog of all of the past and present employees. There are many people over the 12 years of my management that I have lost track of but this tool helps to jog my memory and helps my team keep track of why or why not we want to have them back. We are an employer that employs most of our team for only 2 months a year, so this type of management is crucial for us.

Pros

I like the ability to look up my employees easily, check their teams and the profile piece is very thorough.

Cons

\*\*When I can't copy and paste a name in the search field.\*\* When I make a mistake in the name and have to delete it and the search field kicks me out and I have to click on it again to type in the name. This doesn't seem like a big problem, but when you are dealing with hundreds of people, it is an annoyance on the regular.

Review Source

JR

Joe R.  
Director of Temp Services  
Hospitality  
Used the software for: 2+ years

### "Shiftboard makes scheduling easy"

August 30, 2016

5.0

In event staffing things change quickly and having a scheduling software that was easy to use was a must. Most solutions in the scheduling space to not compare to Shiftboard on the ability to change time/location/uniform/client/event details all from your phone. Currently I manage a staff list of over 500 and I could not it without Shiftboard.

Pros

Straightforward -- Even though there are help FAQs and videos, they are not needed, the interface is self explanatory. Reporting -- They will customize reports for you but the basic reports export to PDF or Excel for easy editing. Cost -- Only billing on actually scheduled versus active makes this perfect for companies with seasonal schedules

Cons

A little cleaning up of the interface and some "right click" improvements would be welcome

Review Source

Brenda S.  
Manager of Volunteer Services  
  
Used the software for: 6-12 months

### "Shiftboard is great! It has really helped my ability to organize and recruit volunteers. "

October 12, 2017

5.0

Pros

I like the various ways you can use the software. It is also fairly simple on the front end, so users can figure it out fairly quickly. I also like the time keeping feature.

Cons

The back end can be a little confusing, as in trying to pull reports and the fact that you can't add more than one team to a shift is limiting. Also the timeclock feature is great but I wish it wouldn't be based on numerical values and instead on names.

Review Source

VR

Verified Reviewer  
Veterinary Technician  
  
Used the software for: 1-2 years

### "Shift Sign-up - Very Easy"

October 16, 2017

4.0

I love using this to sign up for volunteer shifts with the Durham Visitor's Center. I think this is a very organized way of seeing opportunities, the days/ times/ locations of such offers, and who to contact with questions. I wish more volunteer groups would use a similar software.

Pros

I like the way the different shifts show up on the monthly calendar. I like that they color code things for the users to know if it is an open shift or something they've already accepted. I like the ability to sort things by various teams.

Cons

I wish there was a refresh button rather than having to change the view and then come back. It's also not very mobile friendly at this point.

Review Source

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