# Page 3 | ScheduleFlex Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is ScheduleFlex the right Scheduling solution for you? Explore 237 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/81956/ScheduleFlex/reviews --- ScheduleFlex 4.4 (237) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of ScheduleFlex ## Showing most helpful reviews Showing 51-75 of 237 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SH Shari H. Independent Contractor Retail Used the software for: 1-2 years ### "Shiftboard Review" May 1, 2022 5.0 Pros I love that I can go in and schedule my own hours and put up commits on the tradeboard if they cannot be honored. I also like that I can go into the tradeboard section and take commits if I want to work them at any time of day. Cons I do not like that it sometimes goes under maintenance and does not allow me or sometimes others to set hours or take commits for a long period of time. That is not convenient for business owners or independent contractors when they are trying to grow their invoicing and their businesses. Review Source RW Ray W. Events Services Used the software for: 1-2 years ### "First and Only" November 8, 2016 4.0 Our organization was stuck in the paper and pencil age. Everyone would submit for the events they wanted to work and the supervisor would have to sort everything and everyone out. We did a demo of a competitor but it would not work for the varied shifts and last minute changes and additions that we have. Once we looked at Shiftboard we were sold that this is the best and easiest for the organization. With most managers buy-in we made the plunge and the results have been fantastic. There are some hold outs but when we show them the advantages and different ways they can input a schedule the results speak for themselves. Pros The ease of use and the ability to specialize how the scheduling is done based upon the managers wants and needs. Review Source Trina M. Training Leader Used the software for: 2+ years ### "We use shift board to allow our agent to chose their hours. " October 12, 2017 5.0 Pros I like how easy it is to use and its easy to teach other how to use it as well. I teach new users each week how to use shift board. Cons I would suggest adding a running timer to either the top right or left side of the screen, that way we dont have to stop scheduling to see how many hours we have confirmed. With a running timer it would just showyou that you have already scheduled 30 hours. Just an idea. Review Source SC Sean C. Manager Events Services Used the software for: 2+ years ### "Shift management for events and beyond" June 16, 2020 4.0 Once the software is set up for a particular department, the management of shifts and teams is made much easier. Pros I like that staff within certain roles are able to trade shifts within Shiftboard without going through management. Cons The software can be a bit tedious to set up. Likewise if you bulk upload your shifts then removing or changing one of them can be difficult without changing the rest. Reason for choosing ScheduleFlex From a user point of view I like the lack of ads, the clean views, the ease of shift signup and trading shifts. From a management point of view I like the ability to set roles so that people can sign up for certain shifts that fall within a certain role and also trade shifts within that role. The ability to print shifts by person, by day, and see various views is very helpful as well. Review Source RD Richard D. Photographer Photography Used the software for: 2+ years ### "Decent software to use; could use some improvements." October 12, 2017 4.0 It does allow me to keep a calendar of my photography schedule for Victory Views, usually in an easy to use fashion. Pros Overall, it is fairly easy to use, once you get it set up. It it usually quick to update in most cases. Cons It is confusing sometimes, especially when I add want to add new schools to make appointments for. I have filters of some sort set up, with a list of schools that I somehow set up some time ago. If I am offered a game to shoot photos at, for a team I do not have in that list, I always forget that I need to add that team to the list in my filter so I can see the schedule. It's not easy to see where you need to add it...you add it in "People." Because I don't update that list of schools, I usually forget to do so when a new school appears. Also, there does seem to be some sort of a bug when I download the schedule to my Outlook calendar. It's kind of hard to describe what I see, but, basically, the problem is is that the calendar does not download. Review Source MM M M. COO Used the software for: 2+ years ### "Decent" October 16, 2017 4.0 We are kind of stuck with it because our employees are all learning to use it but we still have to do a lot more communication with them because SB is not user friendly. We are also constantly reaching out for support because your support team can only do one thing at a time. We can't cover multiple issues with one person or call Pros It eventually does what we need it to do. Cons Not very user friendly. To cater it to our needs we have to keep creating different teams or groups and it takes a lot of time since we have 300 employees that all fit into several different groups. The texting feature is too expensive and what was told to me in the beginning is not what is being charged Review Source CP Chet P. Workforce Manager Used the software for: 2+ years ### "Keep on looking" April 11, 2018 2.0 Pros Well, its affordable. The cost is the best part about this software. Some other nice features are that people can trade shifts and request time off right through the software without having to have a lot of administrative support. Cons The scheduling feature doesn't really work. In theory, it SHOULD work, but it doesn't. Also, there isn't anywhere where you can set a threshold for time off to automatically approve. Review Source JM Jenn M. House Manager Entertainment Used the software for: 2+ years ### "Perfectly functional employee/volunteer scheduling app" March 26, 2019 5.0 I've used Shiftboard as an employee like a time clock, and I've used it as a volunteer manager where we just schedule the volunteers (but don't make them clock in/out on it). It's perfectly functional as both! Pros I like how easy it is to pick up/drop/trade shifts, and to clock in & out. It does what it's made for! Cons The mobile apps are terrible, to the point of unusability. On my Android I always just pull up the web page instead of using the app, which is also terrible, gotta enlarge each small part of the page I need to use separately. I also wish it was easier to click on an employee/volunteer's name and get straight to their contact info as an admin - you get there eventually but usually when I'm looking for that kind of thing, it's because they're late and I'm in a hurry - it should be faster! Review Source GH Gregory H. Guest Services Dispatcher Used the software for: 2+ years ### "Very easy to use. Nice system" October 12, 2017 4.0 Having everything time stamped so there is no more he said/she said. Pros Shiftboard is so easy to set up shifts and change them is necessary as the need arises. This makes scheduling a breeze. Cons Wish is had a location exclusion feature so that if there was one location I did not want to schedule for but needed to see all the others it would make my job even simpler. Also it would be nice to see a sort done by length of shifts so that scheduling would not violate any union rules. It is a little clunky to be toggling between locations to find the longest hours for staff when I have couple of hundred shifts to fill. Review Source JJ Justin J. Academic Specialist Used the software for: ### "Use of Shiftboard in an Academic Setting Provides Ease and Accuracy in Laboratory Scheduling" July 8, 2009 5.0 For anyone attempting to organize a large group of people into smaller, more personal groups, Shiftboard is an ideal method of doing so. It's entirely online, easy to use (both from an administrator and a user perspective) and the support staff has always been readily available and receptive to any functional suggestions you may have. Pros This website provides a number of distinct advantages for scheduling unique events, lectures and laboratories in the large scale academic environment (500+). Of substantial importance is the ability to provide equal access and availability to events that are constrained by finite resources. Through the creation of distinct "time slots" that LIMIT the number of participants, Shiftboard delivers on this like nothing else I've encountered. By empowering students (i.e. the users) to view event availability as well as requiring them to schedule their own session time, Shiftboard places the assurance of participation directly on the user's shoulders. Likewise, Shiftboard provides near fail-safe mechanisms to ensure participation through automatic reminder and confirmatory emails, as well as the ability to monitor and control all site activity and content. Cons If there's one thing I would like to see, it would be the ability to LIMIT the user's capacity to sign up for multiple events that are similar in content type. Thus, should users miss their assigned time rescheduling would require contact with the site administrator. Review Source VR Verified Reviewer Paramedical Mobile Examiner Insurance Used the software for: 1-2 years ### "I'm able to see all my events and sort them as needed" October 13, 2017 5.0 Pros The ease of use.. it's self explanatory.. There are several ways to view the calendar, and have a number of options to sort. Review Source VR Verified Reviewer Hairstylist Used the software for: 6-12 months ### "Very convenient." October 12, 2017 5.0 I love the fact that I can access it from my mobile phone! Pros The convenience and the fact it gives us the opportunity to be paperless is always a plus. Great job. Cons I don't see all the positions available to me. I would like to see a time slot also with the days worked Review Source JK James K. Non-Profit Organization Management Used the software for: 2+ years ### "A different festival" September 1, 2016 4.0 We have a diversified group of volunteers and I would expect some to have trouble logging in but almost all of our volunteers have trouble. Some have threatened to quit if they had to use the system Pros I like the ability to schedule people. Cons Very hard to log into. 80% of our volunteers have failed. Many screens do not take you back to where you were but make you start over for example you are in persons file and add a team membership you have to find that person again to get back ti him. The emails are screwed up if they are opened on Outlook. The availability screen is not by hours. The settings screen is much to complicated. Should be broken down in more identifiable categories and I have no idea what many of the questions mean. Review Source Response from Shiftboard September 1, 2016 Hi James ¿ Thank you very much for taking the time to share your experiences. We¿re sorry to hear you and your team are having difficulty with Shiftboard. A member of our Customer Success Team will reach out to you shortly to help work through these items. Also, we are in the midst of a significant upgrade to the look-and-feel and usability of Shiftboard. An initial release of these improvements recently became available and your site is scheduled to be upgraded in October. Our team will discuss those changes with you and you can determine if you¿d like to upgrade sooner. Please reach out if there is anything else we can do. Thank you. LG Letty G. Bilingual Team Lead Used the software for: 2+ years ### "Shift Board is a great program for shifts. The ease to access, change and add are very user-friendly" October 16, 2017 5.0 Pros My favorite thing about Shift Board is that it is very user-friendly. Figuring out the different reports and how to's is significantly easy. The necessary steps are easily identifiable. Thank you! Cons The picking of shifts could be made easier by being able to select perhaps, all the desired shifts for a day at a time instead of a shift at a time. It would be nice to be able to breakdown shifts into smaller slots automatically when returned to available status to facilitate the pick-up of the same. Review Source PG Peter G. Owner/Manager Hospitality Used the software for: Less than 6 months ### "Works Great For My Small Business" February 12, 2019 4.0 I am virtually running my business from this platform. Without captains to run my charter boats, I clearly have no running business so this allows me to essentially complete the hardest task of my day to day operation. Pros I run a fleet of charter boats and I have 15 captains that run the boats for charters. ShiftBoard allows me to organize everyone for upcoming trips without being in the same place. I can post what I need and who I need it from and can get responses from available captains no matter where they are. This has allowed me to almost run my business virtually from anywhere while accomplishing the most difficult tasks of this business type which is staffing. Cons I think that the calendar view can be a little more organized but once you get used to what you are looking for it becomes second nature. Overall this software has beat out the competition scheduling software by far in my opinion as I have used other options on the market that directly compete with this platform. Review Source TM Teresa M. Lead Consumer Services Used the software for: 1-2 years ### "I use Shiftboard through my company daily. I am very please with the over all use. " October 12, 2017 4.0 I love having the shifts listed and having the the flexibility. Pros I like we can have different shift and I like the tradeboard. I like that I can search and find a certain agent and look at their shifts. Cons I do not like the fact that it is hard to locate some things. I also would like some more functionality with tradeboard. It may be that I need a little more understanding on this however. I wish tthere as videos as users we could bee. Review Source BM Brenda M. Bilingual CEA Mentor Telecommunications Used the software for: 2+ years ### "I truly enjoy the software. It makes the self-scheduling process very easy. " October 16, 2017 4.0 I am able to schedule myself and view my schedule on the go. Pros I love that I am able to see it on the go on the application. I also love that is up to the minute. If an employee modifies their schedule you can see it in real time (after updating.) You are also able to trade shifts without asking anyone. Cons I would prefer having an option to remove some of the departments while I am scheduling myself for my department. It would simplify the process and speed it up for me. Review Source DW Debbie W. Event lead Health, Wellness and Fitness Used the software for: 2+ years ### "Easy" October 12, 2017 4.0 Ease of broadcasted information and broadcasting information for signing up. Pros I use the History capture to review schedules and pay periods. I also like the interface between the events posted scheduling and private Calendar use. The ease of scheduling and picking up shifts is one of the most useful tools in the industry. Cons Occasionally the ability to use the site on a mobile versus PC is not as reliable. Overall I believe this site is very comprehensive. Review Source KK Kristina K. Coordinator Used the software for: 2+ years ### "Pleasure to use. " October 12, 2017 5.0 Pros I like the ease of use for this software, its very user friendly and easy to teach to anyone. We use it daily for our employees and even the ones that struggle with computers are able to use Shiftboard. Also the support team is amazing and is always easy to reach. Cons At the moment I like the financial report the least because of the overtime structure that doesn't capture the daily overtime according to the provincial rules. Review Source NC Nicole C. Manager Higher Education Used the software for: Less than 6 months ### "If I could rate this below one star I would! Support is non-existent (and that is being generous)!" August 15, 2017 1.0 Pros The only good thing I can say about this product is the mobile app - it seems intuitive but I have not been able to use it since the back-end of this system is a nightmare to configure. Cons There is no support - at all. The support line is never answered and the emails are not returned. Training was a joke. The documentation is even worse. If you are in the market for scheduling or time-keeping software I would not recommend this product to anyone (and, just for the record, I had recommended purchase of this - the one thing they have going for them is a very good sales team - of course, the features that I requested and the sales person assured me worked don't even exist in the product. Review Source Response from Shiftboard September 9, 2017 Hi Nicole- I sincerely apologize for the recent issues you experienced with us. Thank you for the opportunity to discuss this with you and for sharing your frank feedback. We clearly missed the mark. As we discussed, I believe your experience was an anomaly - but that doesn¿t make it acceptable. As you are now aware, we¿ve taken some strides to remedy the issues you encountered. We will continue to work hard to earn back your trust. Thank you, and have a great day. Bill Lange, VP Customer Success AS Alex S. Director Used the software for: 2+ years ### "Great product, makes scheduling easier to track and more efficient. " October 12, 2017 4.0 Pros I like having the ability to be able to see all of the schedule in one place anywhere with internet access. Also being able to see all of our open slots makes it more efficient for the scheduler. Cons The software still has a ways to go to become more user friendly. Certain things such as automatically making Holidays overtime, adding schedules, adjusting for daylight savings are either difficult or non existent features Review Source PT Patti T. Pharmacy Specialist Pharmaceuticals Used the software for: 2+ years ### "Great So Far !" December 1, 2016 5.0 I used to use Shiftboard on a daily basis, then my position changed and I used it once a month or so. I will be using it on a daily basis again soon, so I have been getting familiar with it once again. Love how easy it is to maneuver through. More functions than I will use (right now) but good they are there if needed. I called customer service a few times in the past. ALWAYS fast friendly and ready to help in any way. Looking forward to digging back in and trying all of the features! Pros Very user-friendly Cons I have not found any cons. Review Source MB Mike B. Event staff Used the software for: 2+ years ### "Much easier after I learned on my mistakes" October 20, 2017 4.0 Pros Convenience speed ease record of what you have and also record what is available makes it easier to look at calendar and complete choices Cons Questionnaires that require so many words to explain Pros or cons seems Antiquated and unnecessary can't think of anything about it i really is distasteful for me so with that I will end this review if I finally have enough characters and words to complete it I sincerely hope so Review Source BD Bill D. Sound & Video Systems Chief Events Services Used the software for: 2+ years ### "Having used Shiftboard as a manager for several years I find both good and poor qualities throughout" October 20, 2017 3.0 it is a better system than what we used before. Pros The members access to pick up open shifts is great. The ability to reach a large number of members with messages is good, the time off page is useful for sorting requests. Cons The individual members calendar interface is clumsy. Frequently iCal users do not get timely updates requiring changes in the schedule to be pushed out manually. This makes for extra work for our schedulers. Review Source HM Harry M. Theatre lighting Entertainment Used the software for: 2+ years ### "Web based scheduling calendar" September 19, 2018 4.0 Vast improvement over our old system. And I like that different supervisors can change things. Pros I like the fact there are multiple platforms to view the program. I can easily check to see when my next shift is from many places. And my supervisor can schedule me and I can schedule myself. It's easily user definable. Cons The filters and views don't save. I have to re-filter every time I open the program. I wish the color scheme could be changed. We have a green/red colorblind person who has trouble reading sometimes. Review Source Similar Products Featured