Who Uses This Software?

Shiftboard covers dozens of industries and use cases including: healthcare, staffing agencies, venue management, logistics, security, call centers, higher education, civic services and volunteer orgs.


Average Ratings

193 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Shiftboard
  • www.shiftboard.com
  • Founded 2002
  • United States

About Shiftboard

Shiftboard is a cloud-based scheduling and workforce management platform built around the hourly worker where scheduling is at the center of day-to-day operations. Shiftboard is purpose-built to optimize complex workforce operations. With Shiftboard you get unrivaled configuration flexibility, advanced scheduling automation to optimize labor costs and avoid chaos and real-time communication to engage your workforce and improve productivity. We can help you change your business for the better.


Shiftboard Features

  • Automated Scheduling
  • Employee Database
  • Reporting/Analytics
  • Schedule Distribution
  • Scheduling
  • Shift Swapping
  • Time Clock
  • Vacation/Leave Tracking
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Multi-Location
  • Real-time Scheduling
  • Resource Scheduling
  • Room Booking Management
  • Budgeting & Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Labor Projection
  • Performance Appraisal
  • Recruiting Management
  • Scheduling
  • Skills Tracking
  • Time & Attendance
  • Variable Workforce

Shiftboard Reviews Recently Reviewed!


Review from Woodson YMCA

Nov 08, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how the product is able to track certifications. The trade board function has saves me a lot of time and energy. The document function and linking of certification to profile type has also saves time and paper.

I really like that I can now create a schedule and not publish it until I am finished. Schedules we create are often in motion until publication. I like that staff are no longer receiving messages until the schedule is completed.

Cons: To send a message to team members I can either send to 1 or broadcast to all. It would be nice if there was the ability do a check box of multiple members to whom the message could be sent. That way those who we know are neither available or in need of the information will get the message.

Overall: I can't speak enough about Shiftboard and the amount of time and energy that the software has saved myself and other managers. I have no qualms about promoting the product to other departments and facilities.

Recommendations to other buyers: The facility was in the process of seeking a payroll software. Shiftboard was considered, but due to an inability to track PTO was not chosen. If this option was available Shiftboard would more than likely have been the choice, because we already use the software in the facility.

Online rotas made easy

Apr 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Producing rotas/schedules for 500+ staff members across multiple teams is no easy challenge. Especially with complex rules and specifications for each of those teams, so the fact that shiftboard even comes close to achieving these results is impressive.

The software is simple and easy to use, particularly for the end users who'll probably appreciate this more than the management who need to implement it.

Has been running for around 5 years now with no significant issues in that time, so again really impressive.

Cons: The reporting can be a little clunky and that's really the only thing that lets this down. Having said that, support staff are very receptive and willing to work with you to produce something bespoke, but feel like this is the one area that could be improved upon to make this truly fantastic.

Overall: Allows us to easily rota 500+ staff members

Shiftboard has a steep learning curve, but is an incredibly powerful tool

Feb 16, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It has eliminated many other systems and brought them into one place. It can handle the customization that we need as we operate a less-than-normal staffing system (some seasonal staff, some permanent; some overlapping shifts, some week-long programs, etc.).

The team at Shiftboard has been very responsive to our requests and needs, which is very important.

Given time, I'm optimistic that its reporting abilities will be very useful for anticipating and hiring for future needs. Coming from a world of dozens of complex, non-communicating spreadsheets, it's great to have everything in one place!

Cons: It has a steep learning curve, so be prepared to practice, experiment, and be trained.

They also have not yet implemented shift-linking, so my week-long programs all staffed by the same person can't be treated as one connected system. This means that bulk changes are difficult if we've noticed an issue, and it means that the initial shift setup is quite time consuming.

I wish that the month-long view could be customized to give me more of the information I want, or that we could view data for a 2-week stretch. It's hard to get a birds-eye view of our programming with the systems they have in place.

I'll add that we're relatively new to Shiftboard, and working out the kinks is a part of the process.

Overall: Significant reduction in overlapping systems. One-stop-shop for lots of scheduling/program needs. A simple way to remind staff of their shifts and inform them of changes.

Shiftboard makes scheduling easy

Aug 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Straightforward -- Even though there are help FAQs and videos, they are not needed, the interface is self explanatory.

Reporting -- They will customize reports for you but the basic reports export to PDF or Excel for easy editing.

Cost -- Only billing on actually scheduled versus active makes this perfect for companies with seasonal schedules

Cons: A little cleaning up of the interface and some "right click" improvements would be welcome

Overall: In event staffing things change quickly and having a scheduling software that was easy to use was a must. Most solutions in the scheduling space to not compare to Shiftboard on the ability to change time/location/uniform/client/event details all from your phone. Currently I manage a staff list of over 500 and I could not it without Shiftboard.

Recommendations to other buyers: If you schedule people at different locations I would gladly recommend it.

A near perfect site for coordinating shifts and people

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: In my experience, it is the best software for letting people sign up for shifts and for the venue to reach out for volunteers. I have been using it as a volunteer for about three years and have never encountered a glitch. It is extremely versatile and robust. It's easy to assign people to different teams and levels (regular team and gold team for VIP volunteers, for example).

Cons: If I have to answer what I like least, I'd say it's that there is a bit of learning curve to discover all of the features it makes possible. But that's mostly because it will do so much more than the basic.

Overall: A flawless solution for matching volunteers to gigs! I can count on Shiftboard to work everytime, to sign up for shifts, remind me of shifts, give me credit for the shifts I've completed, and to cancel when I have to.

Shiftboard transformed our organization's personnel scheduling system!

Oct 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Once you have a chance to work with it, it makes staffing a breeze. The customer service is fantastic and receptive to all questions. Our multi-generational personnel can all participate in the scheduling process, and different positions have access to different levels of involvement within that process.

Prior to the adoption of Shiftboard for our organization, we used pen and paper to have over 100 employees sign up for various shifts. If pencil was used, staff would sometimes erase someone's shift and sign up in their place. It was a mess. Now everyone can plan their schedules from the comfort of their own home.

Overall: Ease of scheduling staff, ease of signing up for shifts by employees, organization of shift calendar that is accessible to all employees

I use the program to manage hundreds of employees

Oct 16, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ability to look up my employees easily, check their teams and the profile piece is very thorough.

Cons: **When I can't copy and paste a name in the search field.** When I make a mistake in the name and have to delete it and the search field kicks me out and I have to click on it again to type in the name. This doesn't seem like a big problem, but when you are dealing with hundreds of people, it is an annoyance on the regular.

Overall: The catalog of all of the past and present employees. There are many people over the 12 years of my management that I have lost track of but this tool helps to jog my memory and helps my team keep track of why or why not we want to have them back. We are an employer that employs most of our team for only 2 months a year, so this type of management is crucial for us.

Shiftboard has made scheduling and timecard keeping so much easier for my team.

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: -The ease of scheduling and duplicating set schedules

-Being able to tracker my staff's hours

-Posting empty shifts for staff to pick up when they have sporadic availability

-Ease of trading shifts

Cons: The UI changed sometime ago where in the weekly view that day's shifts aren't differentiated from the rest of the week. So if I wanted to see the full week schedule but also wanted to focus on the current day's shifts without going through the steps of filtering it, I no longer have that function. Also the color scheme is sometimes hard on the eyes.

Overall: Ease of scheduling for me as the hiring supervisor and for my staff to schedule themselves within the parameters our department sets.

Major Advantage

Aug 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexibility, customization

Cons: Having to email support to make changes to my "on boarding" page.

Overall: I have used Shiftboard for 3 years and it has transformed my business. We are able to give staff the luxury of choosing their own shifts.

When anyone asks what time is this or that. I can simply point them to shiftboard.

This has helped me retain people, keep people happy and recruit better people.

Before shiftboard we struggled to keep everyone up to date on late news and updates. Shiftboard allows me to categorize our teams and make specific announcements to them.

I can also run reports, send texts and so much more.

Recommendations to other buyers: There is a lot of competition in this space. I will tell you I have researched almost all of the others. Shiftboard was the best value, most comprehensive system I found and it ACTUALLY WORKS.

Bad Bad Service

Jun 28, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: It's cheap.

Cons: Complicated. Learning curve is steep and I am well versed in PHP script, Joomla, Wordpress and other database software. Cannot effectively staff a large business with 30 minutes of training. Poor customer service and return policy.

Overall: The system is complicated and the customer service is very poor. We were scheduled 30 minutes of training. Our trainer literally had to cut off at 30 minutes. Turned out that the system could not accommodate a California seven day in a row overtime prevention, although we were told that it could handle those needs when we initially called about the service. In fact, that was the only reason we were interested in changing our scheduling system. I was upset by the lack of willingness by the sales rep to return calls or try to make this right. We were charged $105.00 for a system we cancelled in 18 days from the initial purchase. The training was a joke, the service was poor and the product did not meet our needs. Better customer service is needed.

Recommendations to other buyers: Their are other programs that are web based to choose from.

Vendor Response

by Shiftboard on July 01, 2016

Hi Jeff ¿ Thank you for your message. We regret the difficulties you experienced and that the system workarounds we provided did not support the overtime prevention process, as you would have expected. Our billing department has confirmed that you did receive a full refund, as it is never our intention to misrepresent the capabilities of our product. We greatly appreciated the opportunity to work with you and hope that as our product evolves we might be able to better support you in the future. Please reach out if there is anything else we can do. Thank you.

Decent

Oct 16, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It eventually does what we need it to do.

Cons: Not very user friendly. To cater it to our needs we have to keep creating different teams or groups and it takes a lot of time since we have 300 employees that all fit into several different groups. The texting feature is too expensive and what was told to me in the beginning is not what is being charged

Overall: We are kind of stuck with it because our employees are all learning to use it but we still have to do a lot more communication with them because SB is not user friendly.

We are also constantly reaching out for support because your support team can only do one thing at a time. We can't cover multiple issues with one person or call

Decent software to use; could use some improvements.

Oct 12, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Overall, it is fairly easy to use, once you get it set up. It it usually quick to update in most cases.

Cons: It is confusing sometimes, especially when I add want to add new schools to make appointments for. I have filters of some sort set up, with a list of schools that I somehow set up some time ago. If I am offered a game to shoot photos at, for a team I do not have in that list, I always forget that I need to add that team to the list in my filter so I can see the schedule. It's not easy to see where you need to add it...you add it in "People." Because I don't update that list of schools, I usually forget to do so when a new school appears. Also, there does seem to be some sort of a bug when I download the schedule to my Outlook calendar. It's kind of hard to describe what I see, but, basically, the problem is is that the calendar does not download.

Overall: It does allow me to keep a calendar of my photography schedule for Victory Views, usually in an easy to use fashion.

Very easy to use. Nice system

Oct 12, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Shiftboard is so easy to set up shifts and change them is necessary as the need arises. This makes scheduling a breeze.

Cons: Wish is had a location exclusion feature so that if there was one location I did not want to schedule for but needed to see all the others it would make my job even simpler. Also it would be nice to see a sort done by length of shifts so that scheduling would not violate any union rules.

It is a little clunky to be toggling between locations to find the longest hours for staff when I have couple of hundred shifts to fill.

Overall: Having everything time stamped so there is no more he said/she said.

Capterra-loader

Fantastic Software!

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the various search perimeters for report running. This is a great user friendly system that's easy to teach.

Cons: The Salesforce.com customer base is predominantly B2B. The CRM software is not nearly as well oriented to the B2C industry.Surprisingly, Salesforce.com generally doesnt provide a Service Level Agreement (SLA) for its cloud service unless the customer requests and negotiates it. Even then, SLAs are inconsistent from customer to customer and fall below uptime guarantees of primary SaaS CRM competitors.

Conveniently Simple

Feb 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the fact that paper is obsolete, people have the information exactly when they need and can request time off from their kitchen table, when their are with their families and don't have to wait until the Human Resource Office opens on Monday Morning.

Cons: I wish I would integrate with a physical time clock that we use at our particular site. I wish it had a dialer function. That would call people with their schedule and record whether the person actually picked up or if it went to voicemail.

Shift Board is a great program for shifts. The ease to access, change and add are very user-friendly

Oct 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: My favorite thing about Shift Board is that it is very user-friendly. Figuring out the different reports and how to's is significantly easy. The necessary steps are easily identifiable. Thank you!

Cons: The picking of shifts could be made easier by being able to select perhaps, all the desired shifts for a day at a time instead of a shift at a time. It would be nice to be able to breakdown shifts into smaller slots automatically when returned to available status to facilitate the pick-up of the same.

Web based scheduling calendar

Sep 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the fact there are multiple platforms to view the program. I can easily check to see when my next shift is from many places. And my supervisor can schedule me and I can schedule myself. It's easily user definable.

Cons: The filters and views don't save. I have to re-filter every time I open the program. I wish the color scheme could be changed. We have a green/red colorblind person who has trouble reading sometimes.

Overall: Vast improvement over our old system. And I like that different supervisors can change things.

A different festival

Sep 01, 2016
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like the ability to schedule people.

Cons: Very hard to log into. 80% of our volunteers have failed.

Many screens do not take you back to where you were but make you start over for example you are in persons file and add a team membership you have to find that person again to get back ti him.

The emails are screwed up if they are opened on Outlook.

The availability screen is not by hours.

The settings screen is much to complicated. Should be broken down in more identifiable categories and I have no idea what many of the questions mean.

Overall: We have a diversified group of volunteers and I would expect some to have trouble logging in but almost all of our volunteers have trouble. Some have threatened to quit if they had to use the system

Vendor Response

by Shiftboard on September 01, 2016

Hi James ¿ Thank you very much for taking the time to share your experiences. We¿re sorry to hear you and your team are having difficulty with Shiftboard. A member of our Customer Success Team will reach out to you shortly to help work through these items. Also, we are in the midst of a significant upgrade to the look-and-feel and usability of Shiftboard. An initial release of these improvements recently became available and your site is scheduled to be upgraded in October. Our team will discuss those changes with you and you can determine if you¿d like to upgrade sooner. Please reach out if there is anything else we can do. Thank you.

Capterra-loader

A great value, an irreplaceable tool for our organization.

Feb 14, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: This helps us organize all of our contractors and employees. It gets them all onboard pretty easy and has a lot of powerful tools that have made running our organization much easier. We tried a LOT of different products and this one was the only one that really met all our needs to get everyone scheduled and organized, it is an amazing value for the price they charge us.

Cons: I wish it was easier to sync with 3rd party apps. The good part is making a .csv of data is super fast and easy but I would still like to see it play nice with other products.

Overall: It really organizes our musicians extremely well, we have very little confusion now.

I truly enjoy the software. It makes the self-scheduling process very easy.

Oct 16, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I am able to see it on the go on the application. I also love that is up to the minute. If an employee modifies their schedule you can see it in real time (after updating.) You are also able to trade shifts without asking anyone.

Cons: I would prefer having an option to remove some of the departments while I am scheduling myself for my department. It would simplify the process and speed it up for me.

Overall: I am able to schedule myself and view my schedule on the go.

Use of Shiftboard in an Academic Setting Provides Ease and Accuracy in Laboratory Scheduling

Jul 08, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: This website provides a number of distinct advantages for scheduling unique events, lectures and laboratories in the large scale academic environment (500+). Of substantial importance is the ability to provide equal access and availability to events that are constrained by finite resources. Through the creation of distinct "time slots" that LIMIT the number of participants, Shiftboard delivers on this like nothing else I've encountered. By empowering students (i.e. the users) to view event availability as well as requiring them to schedule their own session time, Shiftboard places the assurance of participation directly on the user's shoulders. Likewise, Shiftboard provides near fail-safe mechanisms to ensure participation through automatic reminder and confirmatory emails, as well as the ability to monitor and control all site activity and content.

Cons: If there's one thing I would like to see, it would be the ability to LIMIT the user's capacity to sign up for multiple events that are similar in content type. Thus, should users miss their assigned time rescheduling would require contact with the site administrator.

Overall: For anyone attempting to organize a large group of people into smaller, more personal groups, Shiftboard is an ideal method of doing so. It's entirely online, easy to use (both from an administrator and a user perspective) and the support staff has always been readily available and receptive to any functional suggestions you may have.

We love Shiftboard!

Nov 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly, simple, lots of different options

Cons: Nothing, actually!

Overall: We use this software for scheduling volunteers for a non-profit. Most of our volunteers are retirees, and many don't have much computer experience. This software is VERY user friendly, both for the volunteers, and for myself as an admin to get things set up. If we ever have questions, help is just a phone call away-on the same coast! I get emails from the company, just checking in. I've never dealt with a company with such great follow-through! Thank you!

Recommendations to other buyers: Well worth the money. This is great scheduling software!

Easy

Oct 12, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I use the History capture to review schedules and pay periods.

I also like the interface between the events posted scheduling and private Calendar use.

The ease of scheduling and picking up shifts is one of the most useful tools in the industry.

Cons: Occasionally the ability to use the site on a mobile versus PC is not as reliable. Overall I believe this site is very comprehensive.

Overall: Ease of broadcasted information and broadcasting information for signing up.

First and Only

Nov 08, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and the ability to specialize how the scheduling is done based upon the managers wants and needs.

Overall: Our organization was stuck in the paper and pencil age. Everyone would submit for the events they wanted to work and the supervisor would have to sort everything and everyone out. We did a demo of a competitor but it would not work for the varied shifts and last minute changes and additions that we have.

Once we looked at Shiftboard we were sold that this is the best and easiest for the organization. With most managers buy-in we made the plunge and the results have been fantastic. There are some hold outs but when we show them the advantages and different ways they can input a schedule the results speak for themselves.

So far, I have had no issues with the Shiftboard software or technical support.

Oct 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that it is easy to use and that I can schedule my staff in multiple locations easily. It is also nice that I can set a store up with a schedule one year at at a time so that all my staff has to do is choose who is working.

Cons: I wish that if I need to delete someone's shift that I can do it from the shared view. It is time consuming to have to go back to shift view to delete and then back to shared view so that I can print off a copy.

Pleasure to use.

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the ease of use for this software, its very user friendly and easy to teach to anyone. We use it daily for our employees and even the ones that struggle with computers are able to use Shiftboard.

Also the support team is amazing and is always easy to reach.

Cons: At the moment I like the financial report the least because of the overtime structure that doesn't capture the daily overtime according to the provincial rules.

Works much better on a computer than mobile version.

Oct 12, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Intuitive to use, simple layout. The calendar view makes it easy to check out all of the events for groups at a glance. The shared view makes it easy to check who has signed up for an event.

Cons: At time the software bogs down, especially at time of high usage. Mobile use is difficult since the page layout makes it difficult to read and navigate between the sections easily.

Overall: easy to coordinate schedules from multiple groups and multiple events

Great product, makes scheduling easier to track and more efficient.

Oct 12, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like having the ability to be able to see all of the schedule in one place anywhere with internet access. Also being able to see all of our open slots makes it more efficient for the scheduler.

Cons: The software still has a ways to go to become more user friendly. Certain things such as automatically making Holidays overtime, adding schedules, adjusting for daylight savings are either difficult or non existent features

Shiftboard

Dec 08, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy for a bulk upload of multiple positions across different call times and locations.

Cons: Sometimes the detailed side of options gets finicky but customer support is great.

Overall: Shiftboard helps ease our scheduling of our live event production techs. We have many pieces moving each day with live events and concerts and we can really get detailed in the posting information we need to share with our staff. We use multiple headliners with multiple positions each day and it is clear and easy to understand.

Keep on looking

Apr 11, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Well, its affordable. The cost is the best part about this software. Some other nice features are that people can trade shifts and request time off right through the software without having to have a lot of administrative support.

Cons: The scheduling feature doesn't really work. In theory, it SHOULD work, but it doesn't. Also, there isn't anywhere where you can set a threshold for time off to automatically approve.

Having used Shiftboard as a manager for several years I find both good and poor qualities throughout

Oct 20, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: The members access to pick up open shifts is great. The ability to reach a large number of members with messages is good, the time off page is useful for sorting requests.

Cons: The individual members calendar interface is clumsy. Frequently iCal users do not get timely updates requiring changes in the schedule to be pushed out manually. This makes for extra work for our schedulers.

Overall: it is a better system than what we used before.

Love our Shiftboard!!

Nov 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: My favorite thing is that when I do post an event, the volunteers receive an email immediately. They don't have to remember to look at the calendar to see if I've posted something. It is much easier for them. I recommend it all the time.

Cons: I honestly can't think of anything I don't like. I have had challenges getting around the reports, but the problem is me, not the report.

Overall: I've been using Shiftboard for a little over 3 years now and absolutely love it! I love the 'real person' customer service the most. When I do have an issue, I can make a phone call and a person answers and helps me. I also love the training videos that are available. It really helps with new users. We are very pleased that we changed over to Shiftboard. Thanks

Recommendations to other buyers: The ease of usage is a real plus. I have volunteers who are not very computer savvy who still manage to find their way around it with few issues.

Much easier after I learned on my mistakes

Oct 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Convenience speed ease record of what you have and also record what is available makes it easier to look at calendar and complete choices

Cons: Questionnaires that require so many words to explain Pros or cons seems Antiquated and unnecessary can't think of anything about it i really is distasteful for me so with that I will end this review if I finally have enough characters and words to complete it I sincerely hope so

If I could rate this below one star I would! Support is non-existent (and that is being generous)!

Aug 15, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The only good thing I can say about this product is the mobile app - it seems intuitive but I have not been able to use it since the back-end of this system is a nightmare to configure.

Cons: There is no support - at all. The support line is never answered and the emails are not returned.

Training was a joke. The documentation is even worse. If you are in the market for scheduling or time-keeping software I would not recommend this product to anyone (and, just for the record, I had recommended purchase of this - the one thing they have going for them is a very good sales team - of course, the features that I requested and the sales person assured me worked don't even exist in the product.

Vendor Response

by Shiftboard on September 09, 2017

Hi Nicole- I sincerely apologize for the recent issues you experienced with us. Thank you for the opportunity to discuss this with you and for sharing your frank feedback. We clearly missed the mark. As we discussed, I believe your experience was an anomaly - but that doesn¿t make it acceptable. As you are now aware, we¿ve taken some strides to remedy the issues you encountered. We will continue to work hard to earn back your trust. Thank you, and have a great day. Bill Lange, VP Customer Success

Great So Far !

Dec 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user-friendly

Cons: I have not found any cons.

Overall: I used to use Shiftboard on a daily basis, then my position changed and I used it once a month or so. I will be using it on a daily basis again soon, so I have been getting familiar with it once again. Love how easy it is to maneuver through. More functions than I will use (right now) but good they are there if needed. I called customer service a few times in the past. ALWAYS fast friendly and ready to help in any way. Looking forward to digging back in and trying all of the features!

Great experience! Love Shiftboard!

Oct 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I am the Volunteer Coordinator for a local dog rescue group and we use Shiftboard to sign up our volunteers for events. The site is super easy to use and any issues are addressed immediately via their great customer service team

Cons: One minor issue I have is with formatting outgoing broadcast messages. I am unable to properly space my messages and unable to attach photos which would be a big plus!

Removes the stress of scheduling.

Oct 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use and I can post multiple shifts all at once. It takes just minutes to set up and then it does the work for you. I love that I can send broadcasts to capture the attention of many at once.

Cons: I don't like that I have to scroll through all the times in order to post the time of a shift. I would rather just type in the time.

Overall: Easy to use and saves tons of times. Staff like to pick their own shifts.

Shiftboard has streamlined our scheduling process, saving us a significant amount of time.

Oct 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The quick and easy notification and access to those using it has made the scheduling process a much less cumbersome process.

Cons: Editing events and personnel working these events can be a little tricky at times. The learning curve for this was a little linger than anticipated.

Overall: A significant reduction in the time and effort needed to get the necessary information to the right people and get their response to schedule events.

Easy to use. Very functional and visual.

Oct 12, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The ability to add multiple shifts at once. It is easy to bulk load shifts for several months at a time. It is also easy to delete multiple shifts at a time.

Cons: The email settings are obnoxious. The receipt of multiple emails from multiple people is overwhelming. I know that can be modified from the user end, but it is still obnoxious.

Overall: Ease of scheduling. Negative = the app is not user friendly.

Staff Management Software that Makes Life Easy

Nov 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Saves my business/staff headache. Reduces the cost of staff scheduling.

Cons: Could have a better mobile app.

Overall: Before using Shiftboard, life was hectic and scheduling was a mess. Shiftboard allowed us to grow without the headache of scheduling hundreds of staff across multiple locations of our business. On top of that, every time I call customer support, they help me with every question I might have. We could not be more satisfied with Shiftboard's platform!

Recommendations to other buyers: Keep up the great work!

Capterra-loader

We use Shiftboard to schedule all of our part-time employees and manage our work schedules. Awesome!

Feb 13, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: There are a lot of different ways to take advantage of this software. Workers can trade shifts if you want that, you can bulk schedule duplicate schedules that work well, and on and on I could go. It is really easy to learn and use.

Cons: I would love to pay less since we are a non-profit organization, but the price is still very reasonable. They also have great customer service!

Great software. Very versatile!

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The functionality is very adaptable. Customer Service is great to work with and quickly answers questions and concerns.

Cons: There are reports that would be helpful but after mentioning almost every other month for the past year they are on the road map. There were some issues with the app that were frustrating to users but have been corrected.

Overall: Easy tracking, broadcasting, reporting, and sign ups.

Capterra-loader

Shiftboard is easy to use and super efficient.

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I really enjoy the easy access and the ability to add shifts for my Teammates like study Halls and Meeting s. Shiftboard notifies you of any errors if you are scheduling a shift for a date that is passed.

Cons: While Shiftboard is great there are times when I get reports of shifts not being added correctly causing teammates to miss the shift they did not know was scheduled.

Overall: I enjoy the simplicity of being able to search my teammates shifts and confirm the hours they have scheduled every week. Shiftboard is was to use and navigate through.

Awesome

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easily friendly,and it's awesome product to use for your schelling. Our bus driver love this product as well. They are able to check the field trip without going on the computer at home or in the office. They all have downloaded the app to their phone, which has become such a joy for them as well as for myself.

Cons: Not enough color on the calendar. I would love to have a least one more color the calendar. But its not a deal breaker for me not to use the software.

Overall: IT WORKS!!!!!!!!!!!!!!!!!!!!!!!!!

Overall a good program

Nov 08, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The flexibility of views. The ease of changing and adding shifts

Cons: The fact that it changes the order that the people are in every time it reloads or changes weeks

Overall: It does work well. I like the bulk upload feature. I didn't find the app for the phone helpful. They still have not corrected the fact that every time I update or go back and forth between weeks, why the order that the people are displayed changes.

It has always been great working for me.

Oct 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything has always showed accurate to me. I let my team member know to always keep any eye on their shiftboard as it is in their own timezone and can help no call no shows.

Cons: I have agents that say they have some issues with seeing their shifts or the load time it takes when picking shifts.

Overall: I can see all of my agents shifts at once. Love it!!

Shiftboard has changed our business.

Nov 30, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Too many to list

Easy to use, can see all my events/staff in one place etc.

Cons: Would like to be able to manage the trade feature on the daily instead of the whole shift from the creation of the event.

Overall: Before Shiftboard our student wait staff signed up for shifts manually. Unfortunately they often forgot they signed up for a shift. Now they sign up have a central place to sign up, see their shifts, and they get reminders sent to their email. Plus I can communicate to the whole group at once. Last minute change in count and I can get more wait staff with one broadcast message.

Has worked great for our needs.

Oct 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to sign up or cancel shifts. Easy access from computer, phone, tablet, etc. As an administrator I have had little problems.

Cons: Wish people could "not" be able to sign-up after shift starts or not after the shift was an hour old. Be sides accidents sometimes people will sign-up for a shift after it was over and they didn't really do the shift.

Overall: I don't have to man a white board in an office with the monthly shifts on it. I get very few phone calls from firemen with issues. When I do it is usually there error.

It changes everything

Nov 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The transparency.

Cons: Being able to teach shiftboard what overtime means. Based on our CBA different groups have different overtime rules.

Overall: I have been using Shiftboard for 4 years now. I really can't imagine doing business without it. With constant fluctuation of staffing needs, organizing your workflow around technology to streamline the processes. Most importantly it provides a level transparency.

Shiftboard is pretty straight forward and easy to use.

Oct 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support

Pros: The mobile app is the biggest pro for users who are on the move. The ability to export your schedule in any existing calendar and printing are a plus.

Cons: The interface seems a little to "bare bones" in the calendar view. Some work on making the interface buttons and selections easier to navigate would be helpful.

I have had a very positive experience with the program.

Oct 12, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I appreciate the different views that are available. I also like that the support team is willing to work with our organization to make the software better fit our needs.

Cons: There are a few small improvements that I would like to see, such as the ability to click on someone's name and it will take you to their profile and an easier way to switch a staff from one site to another.

Overall: We are able to see all of our sites and appropriately rearrange staff to benefit the entire organization.

Shiftboard's scheduling functionality is reliable and easy to use overall.

Oct 16, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The self service scheduling aspect has been great for our needs. It allows our clients and our employees to post and pick up shifts with minimal managerial oversight.

Cons: The ability to automatically email our clients (coordinators) when their shifts are filled. The inability to get this information to them in an automated message has been very detrimental.

Would like to improve the functionality of the app to make it more user friendly for our management team.

Shiftboard was very easy to use as a manager and a staff member.

Feb 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Shiftboard allowed a lot of flexibility with scheduling and incentive pay. The weekly shift view was excellent to look and see open shifts and needs.

Cons: Creating a template every time we got ready to release a schedule. It would have been easier to build the template and roll it out every 6 weeks.

Capterra-loader

Good Product, Great Support

Oct 12, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've been using Shiftboard to manage 100+ active volunteers at my organization for two years. Time is money, and Shiftboard has saved me an incredible amount of time. Scheduling is so easy. The Shiftboard service team is incredibly responsive, patient with my learning curve, and personable.

Cons: Some of my older volunteers have struggled with the learning curve. I will say, though, that Shiftboard has made changes to make it more user-friendly. It still isn't what I'd call "intuitive." Digital native users have no trouble with it, but users not as well-versed in these kinds of interfaces sometimes struggle.

Overall: I've saved so much time with Shiftboard.

Shiftboard makes it much easier than the previous scheduling software.

Oct 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Signup is more of an ease. Once you accept the shifts they're yours!

The unconfirmed feature is also a plus!

Cons: Would be better if payroll could be done through the time card feature!

Not all companies affiliated with Shiftboard use this feature.

Overall: Ease of scheduling, accepting shifts and entering time cards.

Great help for scheduling

Nov 30, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The ability to share information about relief staff.

Cons: Some of the limits set on what the system administrator can do.

Overall: Mostly I like using Shiftboard. I am sometimes frustrated by the limits set by the system, I would like to be able to limit people able to remove conflict and OT limits. I would to be able to add and change tabbed items in the profile.

Always accessible, easy to use

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Adding and deleting shifts. I also enjoy the ability to access shiftboard form my mobile device where ever I am when dealing with staffing issues.

Overall: Ease of use when the need to access shift any time of the day or night arise. Opening shiftboard and navigating on my desktop of mobile device simultaneously with ease.

Have been using for 2 years and love the flexibility

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The online and emailing of shifts . I also like the flexibility of allowing employees access to their schedules

Cons: Wish the time clock feature would be better. Able to tell where someone punched in . Would like more options on the app program

Overall: The online schedule with email reminders.

Capterra-loader

I have had a very positive experience.

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The team at shiftboard has great communication and has been able to customize shiftboard to our needs.

Cons: My managers would like to print month views of their calendar. The current month view print out doesn't meet our needs, but they are actively in development to improve this.

We Love It!

Nov 30, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Secure and user friendly. Great value. Excellent customer support and service

Cons: Mobile application needs work

Overall: We are non profit educational program who searched long and hard for this type of program. Shiftboard turns out to be one of the very few of its kind and we absolutely love it! Great program! Great Value! Super Customer Service!

I like the simplicity of being able to search the staff shifts and also easily confirming their hour

Oct 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy to use, and I also like the color base design which helps to indicate the shift assigned to staff. The clean graphics and visual allows me to see clearly the available shifts and also to contact my staff and also for my staff to contact me as necessary. I can access shift-board from any mobile phone which is very helpful when dealing with staff issues.

Cons: Time clock is a bit of an issue for the staff, majority of time it give problems and staff is unable to clock in or out of their shift.

Overall: The online and email of shift and also the flexibility of allowing the staff to access their schedule.

I find shift board very helpful it helps me keep track of my busy schedule.

Oct 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I prefer the easy entry of shifts when I have so many shifts to cover. I can access my schedule at anytime and see who has picked up shifts at my program. It saves me a lot of phone calls to relief staff. Time is valuable and I don't have a lot of time to spend on schedule. Shift board makes it easy.

Cons: I like the software. The issue is getting staff added to my shift board as relief fast, but that is an internal issue.

I use Shiftboard through my company daily. I am very please with the over all use.

Oct 12, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I like we can have different shift and I like the tradeboard. I like that I can search and find a certain agent and look at their shifts.

Cons: I do not like the fact that it is hard to locate some things. I also would like some more functionality with tradeboard. It may be that I need a little more understanding on this however. I wish tthere as videos as users we could bee.

Overall: I love having the shifts listed and having the the flexibility.

Shiftboard has made my job so much easier.

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is absolutely wonderful to be able to access anywhere with internet. I can travel from different locations and continue working.

Cons: We've trouble with the app for the program. It doesn't have all the functions needed as online, so we just utilize the online form.

It has been wonderful

Oct 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I like that the way we have it set up as you can always see where and when you are scheduled so like if you forgot where you said you will pick up in the 15 sites that we have there is your way of finding out. Instead of calling every day to ask

Overall: It is easy and simple to explain and use. Honestly I like that we switched to this for work then what we had because only select people had access to it but now you can see your own and that is fantastic!

Perfect solution for busy scheduler

Oct 12, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I like the most that staff receiving information at the same time and get an opportunity to pick and choose

Cons: It's making it more difficult if staff starts to cancel shifts, than take it again, than drop it, so on.

Overall: Easier scheduling process. Saves a lot of time and effort.

Worth the money

Jun 27, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: Easy to schedule employees. I like the different calendar views. That makes it so helpful when looking for either by day or by hour.

Cons: Would like to be able to click on the persons name from the calendar. This would be a huge benefit to be able

To do this.

It has been easy to use and I have been able to obtain most desired shifts

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Ease of use, clarity, and color designations to indicate shifts assigned, etc. Particularly the use of color to indicate available and assigned.

Cons: Sometimes when shifts are announced to be posted at a given time, you log on and they are all gone, leaving me to believe that someone has a "back door" entrance that allows them to get on first, or pre-submit desired shifts before they are poste.

Overall: It made it simple to access available shifts without having to go through third parties, plus with it's 2 view (weekly monthly) option is help to spread out my time better without going over the maximum allotted shifts.

Shiftboard is a basic scheduling tool that works well for our needs!

Oct 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: The program is easy to learn and functions nicely. Has capability to notify employees of assigned shifts via email and text. We do not use all function and capability of the program but we love what we do use. The iPhone app is great!

Cons: Employees state they do not receive emails and texts for every notification. They sometimes get and email but not a text or text but no email.

like working with the software

Oct 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use, icons are on the main screen making them easy to find. search is also nice for quick look up.

Cons: there really is not much I don't like, other than makbe could be a little more colorful to make finding easier.

As an employee, it's easy to find what shifts I am assigned to.

Feb 19, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: As an employee, it's easy to find what shifts I am assigned to. And asking for time off works easily as well.

Cons: Hard to figure out all the different user setting. And I have to reset all the filters when logged out.

Overall: easy

Great! It has helped immensely and is a big time saver for me.

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Having the students be able to trade between themselves without me having to intervene. Also being able to set up the sign up list is great for having students give me their availability at the beginning of the semester.

Cons: I wish the mark as no show feature was easily viewable. We do not rehire students that have missed or called off for a certain amount of times.

Manage our bar staff

Aug 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a great tool to manage our bar staff! We have a lot of part time teachers and this helps bring transparency.

Cons: I don't have anything negative to say! It's worked great for us for a long time.

Absolutely love it.

Oct 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Completely easy and intuitive. Anything that I need to do I can figure out immediately. I never have to look up how to do something.

Overall: So easy to sign up for shifts.

It always works and it just great and is fabulous.

It has made scheduling in college Athletics much easier.

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to see the schedule in a calendar view. It's very simple to add new workers and get them set up in the system. Overall it's been very beneficial overall.

Cons: Creating a full season's schedule in the system can be slightly time consuming. It would be nice if it could more streamlined. This is a small complaint however.

We use shiftboard for our call center at UW. So easy to use for our employees and management.

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use for our callers. It allows me to focus more on other projects rather than trying to get our center staffed for shifts.

Overall: The ease of staffing our call center.

Can¿t live without it

Oct 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Simple and clearly presented. Use it both at work and home. I'm able to reference it quickly when scheduling things in my personal and professional life.

I use this almost everyday. It works well for what I need.

Oct 16, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is efficient and helpful, I use the app on my phone which is very handy. It keeps items current and accurate.

Cons: I cannot search for a name in the calendar. If I haven't used it for a while and is updated by my boss, I have to log out, would be easier to refresh.

Overall: It is available on my phone and I can access it everywhere.

Priceless and Vital

Nov 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -Completeness of product. This does not feel like a "work in progress" like other platforms do.

-Ease of Use

-Pricing Structure

-Flexibility

-Support

Overall: Shiftboard is vital to our organization. We have not found a feature that is missing that have needed. Support is very responsive with how-to questions and assistance. User Interface is very easy to navigate.

Shiftboard is pretty easy to use, although there some activities that are quite complex and tiresome

Feb 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how you can contact support with ease and the speed at which support gets back to you. I also like the interface. It is interactive and the colors make using shiftboard easy and enjoyable.

Cons: I do not like how one has to contact site manager to make certain changes on shiftboard. It almost limits the actions and changes I can make, as a manager.

Overall: We were able to schedule staff easily for events. We also received less email for shift signups ever since we switched to shiftboard.

My company has just started to use Shiftboard and it has been a great asset.

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of schedule, that it offers many ways to check schedules by either people or by assignment or even location. That you can set a schedule ahead of time and publish at a specific time. I also love the app

Cons: That the schedule interface isn't so people friendly unless your the scheduler. the look of it is outdated but function is great

Overall: It made our schedule work easier for both office staff and our captains and mates. It was the only software that is work for our complany

I use this software on a daily basis and it is a wonderful tool for keeping track of personnel.

Oct 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. All of the features are very straightforward and I was able to learn how to navigate around pretty quickly.

Cons: I do wish that the software came with some sort of training option so people who don't understand how to use it can learn how to be proficient.

Overall: Always aware of the latest schedule changes.

Great scheduling tool!

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to navigate and use. You can see your entire schedule by the week or month as well as upcoming events. To sign up for an event is easy as well as unconfirming an event. I also like the notifications of when a new event is posted or when a trade is available.

Cons: App is not as inclusive as on the computer. You cant see what the event is on the calendar or all the details.

Overall: Easy to use and navigate. I like being able to see who else is working me as well and all the details and reminders about the events.

Overall, I have enjoyed using Shiftboard and it has made my job easier.

Oct 16, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I like the reporting aspect and the ability to check hours on the fly. I like that you can use shiftboard on your phone and the employees seem to really like that feature.

Cons: I dislike not being able to change breaks in a mass change and that there are no tutorials on how to use the product.

Shiftboard Review

Nov 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Our company has been using Shiftboard for about 6 years and we have loved it ever since. It has helped us to schedule our 30 plus team and I honestly don't know where we would be without it.

Sending messages on shift board take too long to get a response

Oct 12, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's a great program...I think all companies should use this program .not much more I can say about it

Overall: Its my work ....

Easily manage your team

Dec 08, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Value, ease of use, available technical support

Cons: Mobile client not as robust as competing solutions

Overall: We manage a group of 14 medical directors. Trying to deal with vacations, holidays, and time-off when 24x7x365 coverage was a nightmare; a collection of always outdated spreadsheets, voicemails, and post-it notes. Shiftboard enabled us to easily automate the process and put the coverage decisions in the hands of our physicians. Now, each of our Medical Directors easily works out coverage among themselves using Shiftboard. A huge improvement!

Capterra-loader

Shiftboard is great! It has really helped my ability to organize and recruit volunteers.

Oct 12, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the various ways you can use the software. It is also fairly simple on the front end, so users can figure it out fairly quickly. I also like the time keeping feature.

Cons: The back end can be a little confusing, as in trying to pull reports and the fact that you can't add more than one team to a shift is limiting. Also the timeclock feature is great but I wish it wouldn't be based on numerical values and instead on names.

Very easy to use and navigate.

Oct 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything is right at your fingertip; you do not have to search. Navigating through shift board gives you a sense of independence on how to do it yourself.

Cons: Sometime this software can be slow when multiple people are trying to access it at the same time. The actual events are bunched up together on the calendar in one day. Each event or sponsor should be separated by colors or some other way of determining which group is which.

Overall: I get to sign up for different events.

Shift Sign-up - Very Easy

Oct 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the way the different shifts show up on the monthly calendar. I like that they color code things for the users to know if it is an open shift or something they've already accepted. I like the ability to sort things by various teams.

Cons: I wish there was a refresh button rather than having to change the view and then come back. It's also not very mobile friendly at this point.

Overall: I love using this to sign up for volunteer shifts with the Durham Visitor's Center. I think this is a very organized way of seeing opportunities, the days/ times/ locations of such offers, and who to contact with questions. I wish more volunteer groups would use a similar software.

It works well once you get signed in. It could be a little easier to navigate for new users.

Oct 12, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I like the list feature. It gives users the ability to see all available clinics and sign up for clinics with ease.

Cons: Often I find it difficult to sign in.... it often takes several entries before it will accept info. Wish there was a save feature for password.

I love shiftboard

Feb 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: people can see the shifts that they pick up. Its and easy system to work with and easy to learn. I think all job should use shiftboard.

Cons: call outs from staff. sometimes there are bugs and we don;t get emails about and find out about the problem on our own.

After learning the available features and how to navigate, it is very helpful and useful.

Oct 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Many useful features, keeping track of schedules, timecards for payroll purposes, budgeting reports.

Cons: The graphics are not very intuitive, sometimes there is a link to click on, but it is not obvious unless it is known beforehand....such as the line to "entering timecards without shift", it is not obvious that we can click on it to get to the form to enter the timecards. The colors are a bit bland making it difficult to see. No contrasting colors.

My employer made this available to us to schedule our "teams" to work events.

Oct 16, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: It's easy to post an event, assign those who have signed up. Sending out a broadcast is helpful. Just one problem, see below

Cons: It's difficult to remove someone from the event. I have a hard time editing things that have been already posted. When I send out a broadcast, most of the time I check the box to have it sent to only unassigned employees. It sends it to all my ushers which confuses those that have already been assigned.

ws 16 volunteer page

Sep 08, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: My experience was great, every time I struggle with something I call support and they help me right away.

Makes scheduling volunteers much easier

Nov 08, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Makes scheduling easy.

Cons: Takes a little practice to use it effectively. When you're a once-a-year employee or volunteer, you don't necessarily have the time to get up to speed every time. I would love to see ongoing improvements to user friendliness.

Overall: I'd used shiftboard as a volunteer at a film festival, and was pleased to be able to use it again as a supervisor when I moved to another festival. It makes everything go much more smoothly, since the alternative is a humble spreadsheet -- ok, but not nearly as useful as Shiftboard.

All n all the software has been useful in scheduling games for photographers. I have been able to m

Oct 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Convenient way to capture events each week in advance for scheduling. The ability to uncommit online helps with the dynamics of scheduling.

Cons: You can't see the games taken by others, so you don't know if a photographer has taken the game or if was never populated database in the first place.

Overall: Quick broad scope of seasonal events. I can look through the entire season and see what games I want to shoot and commit to them right there online.

Easy to fill shifts and see other staffing at different houses

Oct 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to see what staff are working and where. It has been very helpful to fill shifts at the group homes. There is a lot of information and we can better track staffing and make our schedules.

Cons: Managers need multiple training's for all the features on Shiftboard. It is still a learning process.

Overall: Filling shifts easier and tracking staff. Easy to make a staffing schedule.

Capterra-loader

We use shift board to allow our agent to chose their hours.

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how easy it is to use and its easy to teach other how to use it as well. I teach new users each week how to use shift board.

Cons: I would suggest adding a running timer to either the top right or left side of the screen, that way we dont have to stop scheduling to see how many hours we have confirmed. With a running timer it would just showyou that you have already scheduled 30 hours. Just an idea.

Great scheduling option for diverse teams

Feb 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to allow various levels of team management and scheduling. QR code clock in is useful, and timekeeping has team by team flexibility.

Cons: Reports are somewhat lacking, system admin audit and reporting is lacking. No way to actually set a user's password, so if they are not receiving email from system, cannot just set the password or troubleshoot if email is being sent (system audit capability).