# ScheduleFlex Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ScheduleFlex the right Scheduling solution for you? Explore 237 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/81956/Shiftboard/reviews --- ScheduleFlex 4.4 (237) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ScheduleFlex Ease of use 4.2 Customer Service 4.4 ## Pros and Cons in Reviews Jessica N Math TeacherE-Learning, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “I like that you can pick up shifts easily in this software and customize different types of shifts“ September 8, 2022 SH Shari H Independent ContractorRetail, Self-employedUsed the software for: 1-2 years. “I do not like that it sometimes goes under maintenance and does not allow me or sometimes others to set hours or take commits for a long period of time.“ May 1, 2022 Jessica N Math TeacherE-Learning, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “I like that you can change the view to see the entire team's scheduling and make adjustments accordingly.“ September 8, 2022 TA Tiffany A Site ManagerStaffing and Recruiting, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “It is very particular in it's functionalities - if any step (even as small as checking an optional box is not checked) in any given process is missed/incorrect, the entire schedule will be off, and you won't know until you finish and look at the calendar.“ May 27, 2021 Jessica N Math TeacherE-Learning, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “I like that you can easily see your shift time and day in this software.“ September 8, 2022 SC Sean C ManagerEvents Services, 51 - 200 employeesUsed the software for: More than 2 years. “I like that staff within certain roles are able to trade shifts within Shiftboard without going through management.“ June 16, 2020 ## Showing most helpful reviews Showing 1-25 of 237 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Malecia B. Music Editor, Contractor, Brand Ambassador Entertainment Used the software for: 2+ years ### "Scheduling Made Easy" December 20, 2018 5.0 One of the contracting companies that I work with use Shiftgig as their means of scheduling and since then I have come across other companies that use it as well. Pros It is so easy to navigate and use this software. As a user I am able to sign up, sign in and message if needed for shifts (I can also accurately see my hours worked). Cons I have yet to have a problem with using this software so I have no cons to give. Review Source AO Alexander O. Director Of Security Security and Investigations Used the software for: Less than 6 months ### "Adequate, but has room for improvement." November 2, 2018 4.0 Overall, it is a passable scheduling tool. Having worked with Deputy previously, I am finding the overall user experience somewhat disappointing. Since the program is not integrating with our payroll system at this time, I am reviewing it solely on the grounds of it's use as a tool for communicating schedules to my staff, and keeping track of who I have working. In this respect it is just adequate. If changes to shift dates/times/employees are made on short notice, the available schedule visualizations and inelegant user interface make it more frustrating and time consuming to change or delete a shift than it is worth, and the lack of an effective visual representation of the schedule from the employee side means it isn't used as often as I'd like. I often end up using text messages and email to communicate changes instead. Their willingness to work with my company's billing (Net 60) is greatly appreciated, and this flexibility should be a major selling point for larger organizations. Pros \- Cost effective. - Shiftboard accounts receivable is willing to work with you on billing times. - Good array of features and tools. - Very good features for bulk assignments and automated help generating a schedule. (Good for large organizations or new sites needing a schedule generated.) Cons \- Visualizations available for the calendar leave something to be desired. - Interface and controls are not the most user friendly I've seen. - Help documentation and live customer assistance is disappointing or non-existent. - Glitches and uncooperative UI elements have occurred more often than I'm used to. Review Source VR Verified Reviewer Newsletter editor Used the software for: 2+ years ### "Works much better on a computer than mobile version. " October 12, 2017 3.0 easy to coordinate schedules from multiple groups and multiple events Pros Intuitive to use, simple layout. The calendar view makes it easy to check out all of the events for groups at a glance. The shared view makes it easy to check who has signed up for an event. Cons At time the software bogs down, especially at time of high usage. Mobile use is difficult since the page layout makes it difficult to read and navigate between the sections easily. Review Source Bri P. Residence Hall Director Education Management Used the software for: 1-2 years ### "Helpful for scheduling" January 3, 2020 4.0 Shiftboard is extremely helpful for scheduling people, especially with larger groups where people might be scheduled in many different locations. Shiftboard has helped us with efficiency in scheduling and ability to easily make changes to shifts, people assigned, etc. when needed. Pros \-there is both a website and an app -ability to sort by person scheduled, location, etc. Cons \-not very visually good looking- would look nicer if blocks of shifts were put into a grid to matchthe time of shift along each column -app can be difficult to navigate Review Source Kenric D. Healthcare Recruiter Hospital & Health Care Used the software for: 2+ years ### "Website's Layout Needs Updating" November 20, 2018 4.0 Pros I like that you can search based on company locations and employees. Cons The style of the page layouts seem very boxy. I would like to see a move viewer friendly page so that the site doesn't feel as clunky. Review Source Dana S. Free Lance Writer Used the software for: 2+ years ### "easy to use and reliable; glad that training is offered!" October 12, 2017 5.0 Pros it's straight forward and allows me to keep up with past and present sign -ups; i also appreciation be able to see what future assignments might take me. Review Source Jonathan B. Founder Music Used the software for: Less than 6 months ### "Great scheduling service!" November 10, 2019 5.0 It's been a great experience so far and we will keep using Shiftboard in the future for sure. Pros It's very easy to use, and it solves a problem for our company by reducing the amount of time we waste on scheduling for our teams. Cons I don't think there is anything we dislike about Shiftboard. The pricing is reasonable considering the value offered. Review Source Nicole Y. Health Coach Used the software for: 1-2 years ### "Easy to use" October 12, 2017 5.0 Pros It's simple and very easy to use. I use it to sign up for shifts with my job and it's very straight forward. Review Source Kate R. Speaker for Employee Health Promotion Used the software for: 2+ years ### "Simple for first time users and multiple companies alike. " October 13, 2017 5.0 Pros The communication with the calendar holders about each event is brief and to the point. The position, location and hours are clearly detailed. Cons The software is not used by all of my contract companies. If you offered to an umbrella of companies, they may combine their use of this software. Review Source Rachel W. Owner and Artistic Director Food & Beverages Used the software for: 6-12 months ### "Easy for employees to use, difficult for employers" April 15, 2019 4.0 Pros I liked that it was easy to link my google calendar to get my schedule all in one place. Cons My employer had issues on their end make shiftboard work for the entire team. Ultimately they decided to switch to a different platform. Review Source VR Verified Reviewer Case Analyst Law Practice Used the software for: 2+ years ### "Shiftboard transformed our organization's personnel scheduling system!" October 20, 2017 5.0 Ease of scheduling staff, ease of signing up for shifts by employees, organization of shift calendar that is accessible to all employees Pros Once you have a chance to work with it, it makes staffing a breeze. The customer service is fantastic and receptive to all questions. Our multi-generational personnel can all participate in the scheduling process, and different positions have access to different levels of involvement within that process. Prior to the adoption of Shiftboard for our organization, we used pen and paper to have over 100 employees sign up for various shifts. If pencil was used, staff would sometimes erase someone's shift and sign up in their place. It was a mess. Now everyone can plan their schedules from the comfort of their own home. Review Source VR Verified Reviewer Residential Program Director Hospital & Health Care Used the software for: 2+ years ### "Removes the stress of scheduling." October 17, 2017 4.0 Easy to use and saves tons of times. Staff like to pick their own shifts. Pros It's easy to use and I can post multiple shifts all at once. It takes just minutes to set up and then it does the work for you. I love that I can send broadcasts to capture the attention of many at once. Cons I don't like that I have to scroll through all the times in order to post the time of a shift. I would rather just type in the time. Review Source VR Verified Reviewer President Events Services Used the software for: 2+ years ### "Manage our bar staff" August 27, 2018 5.0 Pros This is a great tool to manage our bar staff! We have a lot of part time teachers and this helps bring transparency. Cons I don't have anything negative to say! It's worked great for us for a long time. Review Source Cody O. Tour manager Entertainment Used the software for: 2+ years ### "Used twice - worked well" June 4, 2019 4.0 Everything worked quite well. Pros Good for scheduling many shifts/people in a few clicks Cons Allowing access to new people or new functionalities could get difficult Review Source VR Verified Reviewer Retail Manager Food & Beverages Used the software for: 2+ years ### "Conveniently Simple" February 20, 2018 5.0 Pros I like the fact that paper is obsolete, people have the information exactly when they need and can request time off from their kitchen table, when their are with their families and don't have to wait until the Human Resource Office opens on Monday Morning. Cons I wish I would integrate with a physical time clock that we use at our particular site. I wish it had a dialer function. That would call people with their schedule and record whether the person actually picked up or if it went to voicemail. Review Source RR Rowillie R. Library Services Assistant V Libraries Used the software for: 2+ years ### "Shiftboard has made scheduling and timecard keeping so much easier for my team." October 12, 2017 5.0 Ease of scheduling for me as the hiring supervisor and for my staff to schedule themselves within the parameters our department sets. Pros \-The ease of scheduling and duplicating set schedules -Being able to tracker my staff's hours -Posting empty shifts for staff to pick up when they have sporadic availability -Ease of trading shifts Cons The UI changed sometime ago where in the weekly view that day's shifts aren't differentiated from the rest of the week. So if I wanted to see the full week schedule but also wanted to focus on the current day's shifts without going through the steps of filtering it, I no longer have that function. Also the color scheme is sometimes hard on the eyes. Review Source JG Jayden G. Engineer’s Perspective Computer & Network Security Used the software for: 6-12 months ### "Engineer’s Perspective" November 6, 2022 5.0 Very convenient and accurate Pros The ability to edit quickly and accurately Cons Some aspects are harder to find to use in the app Switched from [Schedule Builder Online](https://www.capterra.com/p/234994/Schedule-Builder-Online/) Had more useful software Review Source JW Jeff W. VP of Operations Security and Investigations Used the software for: Less than 6 months ### "Bad Bad Service" June 28, 2016 1.0 The system is complicated and the customer service is very poor. We were scheduled 30 minutes of training. Our trainer literally had to cut off at 30 minutes. Turned out that the system could not accommodate a California seven day in a row overtime prevention, although we were told that it could handle those needs when we initially called about the service. In fact, that was the only reason we were interested in changing our scheduling system. I was upset by the lack of willingness by the sales rep to return calls or try to make this right. We were charged $105.00 for a system we cancelled in 18 days from the initial purchase. The training was a joke, the service was poor and the product did not meet our needs. Better customer service is needed. Pros It's cheap. Cons Complicated. Learning curve is steep and I am well versed in PHP script, Joomla, Wordpress and other database software. Cannot effectively staff a large business with 30 minutes of training. Poor customer service and return policy. Review Source Response from Shiftboard July 1, 2016 Hi Jeff ¿ Thank you for your message. We regret the difficulties you experienced and that the system workarounds we provided did not support the overtime prevention process, as you would have expected. Our billing department has confirmed that you did receive a full refund, as it is never our intention to misrepresent the capabilities of our product. We greatly appreciated the opportunity to work with you and hope that as our product evolves we might be able to better support you in the future. Please reach out if there is anything else we can do. Thank you. VR Verified Reviewer CCCC Continuing Ed. Administrative Assistant Higher Education Used the software for: 2+ years ### "Easy to use " October 12, 2017 5.0 Shift board enables me to volunteer at various venues in the Raleigh area. Pros Ease of use Helpful staff and many features too numerous to list. Have used other similar sites and this is by far the best. Kudos to you Cons Have some difficulty logging off but overall excellent. I have visited this site many times in the past three years and always had had a good experience. Review Source JG Julian G. Retail Manager Food & Beverages Used the software for: 2+ years ### "It changes everything" November 8, 2016 5.0 I have been using Shiftboard for 4 years now. I really can't imagine doing business without it. With constant fluctuation of staffing needs, organizing your workflow around technology to streamline the processes. Most importantly it provides a level transparency. Pros The transparency. Cons Being able to teach shiftboard what overtime means. Based on our CBA different groups have different overtime rules. Review Source RM Robert M. President Food & Beverages Used the software for: 2+ years ### "Major Advantage" August 27, 2016 5.0 I have used Shiftboard for 3 years and it has transformed my business. We are able to give staff the luxury of choosing their own shifts. When anyone asks what time is this or that. I can simply point them to shiftboard. This has helped me retain people, keep people happy and recruit better people. Before shiftboard we struggled to keep everyone up to date on late news and updates. Shiftboard allows me to categorize our teams and make specific announcements to them. I can also run reports, send texts and so much more. Pros Flexibility, customization Cons Having to email support to make changes to my "on boarding" page. Review Source VR Verified Reviewer Accounting Hospital & Health Care Used the software for: 1-2 years ### "Easy to learn and for the most part - easy to use. " October 16, 2017 4.0 Organizes my volunteer life. Pros Having everything in easy view for a month (If I choose) - or by the week or day. I also love having the multiple calendars (for different organizations I volunteer for) - available on the one calendar. Cons When they are posting spots and the rush is on to get the slots, I would love a refresh button, because often I think I have a slot - and it has already been taken. Review Source HV Heather V. Operations Manager Used the software for: 2+ years ### "So far, I have had no issues with the Shiftboard software or technical support. " October 23, 2017 4.0 Pros I like that it is easy to use and that I can schedule my staff in multiple locations easily. It is also nice that I can set a store up with a schedule one year at at a time so that all my staff has to do is choose who is working. Cons I wish that if I need to delete someone's shift that I can do it from the shared view. It is time consuming to have to go back to shift view to delete and then back to shared view so that I can print off a copy. Review Source DH Danielle H. Operations Manager Events Services Used the software for: 2+ years ### "Shiftboard " December 8, 2016 5.0 Shiftboard helps ease our scheduling of our live event production techs. We have many pieces moving each day with live events and concerts and we can really get detailed in the posting information we need to share with our staff. We use multiple headliners with multiple positions each day and it is clear and easy to understand. Pros It's easy for a bulk upload of multiple positions across different call times and locations. Cons Sometimes the detailed side of options gets finicky but customer support is great. Review Source CS Carrie S. Administrative Assistant Education Management Used the software for: 2+ years ### "We love Shiftboard! " November 8, 2016 5.0 We use this software for scheduling volunteers for a non-profit. Most of our volunteers are retirees, and many don't have much computer experience. This software is VERY user friendly, both for the volunteers, and for myself as an admin to get things set up. If we ever have questions, help is just a phone call away-on the same coast! I get emails from the company, just checking in. I've never dealt with a company with such great follow-through! Thank you! Pros User friendly, simple, lots of different options Cons Nothing, actually! Review Source Similar Products Featured