GILL Technologies

Tele-Watch

3.5 / 5 4 reviews

Who Uses This Software?

Small to mid size business utilizing mobile phones


Average Ratings

4 Reviews
  • 3.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
  • Support
    Business Hours

Vendor Details

  • GILL Technologies
  • www.gill-technologies.com
  • Founded 2000
  • Canada

About Tele-Watch

30 Day FREE Trial - Cell Phone Expense Management Software - Reducing companies Cellular monthly expenses. Robust features include: >Multi-Carrier Support- View your entire organizations costs >Cost Drill Down: Reporting by carrier, service, location, department, cost center, +more >Manager Reporting: Control access and views >Cost Rankings: Quickly view top users, weekend users data users, +more >Track Dead Assets - which devices are not in use Start Your 30 Day FREE Trial Today!


Tele-Watch Features

  • CRM
  • Custom Rate Plans
  • Discount Management
  • Metered Billing
  • Move / Add / Change Options
  • Procurement Management
  • Split Billing
  • Supports WiFi Hotspots
  • Usage Reporting

Tele-Watch Reviews

Swish-Telewatch

Aug 11, 2010
2/5
Overall
3 / 5
Ease of Use
2 / 5
Customer Support

Pros: Canned reports work well, are accurate
Timely
Top-N reports are good for management

Cons: Open report-writing system would be useful for reconciliation reports, or reports that don't fit within the canned suite, or canned reports for a specific business need.
Exportable data (CSV/XLS) would be useful
User access model is clunky; it would be good to be able to define groups and hierachies
Passwords are exposed
Being able to make changes that create a work ticket (eg, basic change management)

Overall: A good system, but needs some polish and additional openness

Vendor Response

by GILL Technologies on August 13, 2010

Hello Dennis, thank you for your valuable feedback. I have to tell you we agree totally with all of the cons you listed. In fact we agree so much that the latest version of Tele-Watch version 2.0 is to start launching to current clients in September of 2010 where we will address all of these concerns, plus bring some all new functionality to the system which will revolutionize communication management. I'm so excited to share all of this information with you, but will leave it for our upcoming training seminars we will be providing for all clients. We will be notifying you soon of upcoming trainings so keep an eye out. Thank you again for your valuable feedback and being a most valuable client. Tele-Watch Team

Tele-Watch for Wills Transfer Limited

Aug 11, 2010
3/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Pros: summary by user for the last 12 months is very helpful info

Cons: data is not up to date ie. user name outdated for Mike network.
Communication - very outdated (Mar 09).
can't change password.

Overall: I'd like to see it more current with all communication needs.

Vendor Response

by GILL Technologies on August 12, 2010

Thank you for your feedback Heather. I will address each of your concerns and have an account rep contact you to discuss. Concern: Data is not up to date ie. user name outdated for Mike network. *Tele-Watch uses carrier billing - we need to make this change at carrier level and it will show up in Tele-Watch changed with the next upload. We can over-ride this; however it is better to keep in sync. Concern: Communication - very outdated (Mar 09). *These details under Telecom, NOT Mobile and we are not currently managing or uploading Telecom data. Please contact us to add this. Note, out-dated information may show up on a number that has been canceled for year to date history. Concern: can't change password. *Password can be changed under Admin. Our support team will contact you to review the process. Thank you again for your feedback, we truly appreciate your business.

Tele-Watch review

Aug 11, 2010
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Product has a wide variety of reports

Cons: The reports in some cases provide too much information on one screen.

Overall: Good product

Tele Watch Service

Aug 11, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: - Excellent, rich reporting
- Courteous and efficient service
- Efficient and mostly easy implementation

Cons: - Support hours somewhat short

Overall: From the experienced we've had so far with the service, I would be comfortable to recomment Gill's services.