ARMS ®

Pros: The software has good features for engineering and operation department. Can be customized as per operators requirement.

Overall: Helps us to easily manage the entire fleet, that is quickly growing.

Pros: Tractability is good, Stocking issuing is good, easy to use.

Cons: Bin location not reflected on part acceptance tag. Other than new condition not ticked automatically, Scope of work not picked automatically and so on.

Pros: Customer Support. The customer Support of ARMS has been so good and helpful for us. Day or Night, the ARMS team has helped in fault & error correction.

Cons: Testing & Implementing time for customization request. We had submitted many request for customization of product. Even though all requests were corrected, it took more time than we expected.

Overall: Ease of Work.

Comments: The software has good features for engineering and operation department. Can be customized as per operators requirement.

Pros: user specific customization

Cons: Need to devolop mobile App

Overall: 24*7 customer support for any kind of requirements. Software and supporting team is client friendly and customised features as per our requirement. Safety portal reduced our work load for crew counselling

Recommendations to other buyers: Please devolop ARMS web tool so that more people can access at a time (No need of go global)

Comments: The CVR - FDR analysis software provided to us by Sheorey Digital Systems has reduced the workload considerably and also its features are amazing with wide variety of options as per our requirements.

Pros: Not to complex to work on the ARMS system, especially first time users.

Cons: Sometime slow due to the internet connections to the main frame in India (Not the fault of ARMS)

Overall: Each time a request is made to either change, improve or amend applications from the ARMS system, our ARMS colleagues go out of their way to expedite the required changes in a short period of time as well (more importantly) a conference call is made by them in which they will communicate either the changes implemented by ARMS or discuss the requirement of the end user in an attempt to facilitate the requirements of the end user. Great job.

Recommendations to other buyers: None

Comments: Working with SDS is a pleasure, the team is always willing to go the extra mile and their work ethics, dedication and support is commendable.