Noetica

SYNTHESYS

4 / 5 1 review


Average Ratings

1 Review
  • 4 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $1,000.00/one-time
  • Free Demo
    Yes
  • Deployment
    Installed - Windows
  • Support
    24/7 (Live Rep)

Vendor Details

  • Noetica
  • www.noetica.com
  • Founded 1997
  • United Kingdom

About SYNTHESYS

Noetica develops software products for the call centre and contact centre market across the globe. Our product, Synthesys, is a comprehensive integrated mix of functions, which will deliver continuous improvements in the quality and efficiency of your customer contact activities. Whether you are looking for a dialer, scripting, CRM, ACD, voice recording, integration, multichannel, intelligent campaign management or any other call centre technology, you are in the right place.


SYNTHESYS Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

SYNTHESYS Reviews Recently Reviewed!

Good CRM software

Dec 05, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Adaptability, update on the fly

Cons: Some limited functionality -

Overall: A good CRM solution with CTI Integration and good OB functionality - the team are strong at developing new functionality with tested release cycles