# Rocket Matter Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Rocket Matter the right Time and Expense solution for you? Explore 204 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/82112/Rocket-Matter/reviews --- Rocket Matter 4.4 (204) [View alternatives](https://www.capterra.com/p/82112/Rocket-Matter/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Rocket Matter Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews Keith O OwnerComputer Hardware, 2 - 10 employeesUsed the software for: Less than 6 months. “Time tracking is a great tool to have.“ April 6, 2026 Keith O OwnerComputer Hardware, 2 - 10 employeesUsed the software for: Less than 6 months. “Staff management is very difficult to use due to all the information you have to input.“ April 6, 2026 te tara e biller coderAccounting, 11 - 50 employeesUsed the software for: Less than 6 months. “Awesome product and very user friendly and understandable for what we do.“ April 2, 2026 JJ Jessica J Attorney OwnerLegal Services, Self-employedUsed the software for: 1-2 years. “I needed to change my invoice template--it is such a terrible system.“ March 17, 2026 LV Lane V Business ManagerLaw Practice, 2 - 10 employeesUsed the software for: 6-12 months. “What makes Rocket Matter stand out is their exceptional customer service.“ June 17, 2024 DK Deborah K Office ManagerLegal Services, 2 - 10 employeesUsed the software for: 1-2 years. “Inability to change dates - reprint e bills to a word format - the limitations of the reporting - the names of the reports which makes it difficult to find a report - who starts off reporting with "I want to" - it feels very juvenile.“ April 25, 2023 EK Elizabeth K PrincipalLaw Practice, Self-employedUsed the software for: More than 2 years. “I like the customization I can build into my invoicing, including being able to generate pre-bills as a Word doc and then modify on the fly if I need to.“ August 19, 2020 TF Tanya F Legal AssistantLegal Services, 2 - 10 employeesUsed the software for: More than 2 years. “Frequently, we have multiple matters for one client, but the system won't allow for retainer funds to be applied to each matter; it only allows the retainer to be applied to the client. “ April 7, 2021 ## Showing most helpful reviews Showing 1-25 of 204 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Oswaldo H. General Manager Used the software for: 1-2 years ### "GREAT software to keep track of your cases and bill hours. A bit expensive. " November 1, 2017 5.0 BILLABLE HOURS! Keep track of them. TEMPLATES! Based on the kind of law you practice. CONTACTS! Let's say you have an adjuster saved as a contact, he calls to settle a case, then you're able to see all cases with him and discuss all. Pros When set up properly you can just open new case and auto assign tasks to your staff by templates. We are an Injury Law and this software has made our practice a heck of a lot easier. Cons PRICE. Every user is billed separately. Would be nice to have have packages based on the size of the law firm. Review Source TP Tracie P. Paralegal Legal Services Used the software for: 6-12 months ### "Billing is so much easier!" April 7, 2021 5.0 Overall Im very pleased. Pros The ease of batch billing and notifications to client. Our previous software was awful and did not include blast emailing to customers. Now that we have switched back to RM my billing is being done regularly and clients are not missing invoices. Cons Recently I needed a report run for a client and I was not able to easily get the information I needed. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Rocket Matter Seemed to fit my needs better and we had previously used it so I was familiar with it Switched from [CARET Legal](https://www.capterra.com/p/144573/CARET-Legal/) I am a 20 year paralegal and have used several different billing platforms. Zola Suite is literally the worst I have ever used. Review Source JD James D. Attorney Law Practice Used the software for: 2+ years ### "Dated Product, clunky interface. " April 12, 2021 2.0 Their support desk employees are responsive when you call them for support, but their development side is sorely lacking. Overall, how good is it? My old firm developed our own in-house software in the late 1990s that still out performs Rocketmatter. Pros RocketMatter was a good value for the money when it first came out. It has fallen well behind other software now. Cons When we signed up for RocketMatter is was being praised as a modern platform. Unfortunately it is not modern. It is now like driving an old used car held together with duct tape. RocketMatter is not updating the platform at all. It seems like all they do is release APIs to allow other programs to link to it. Many of those links are clunky, ill conceived and generally a nuisance. I defy anyone to use, for example, the Fujitsu ScanSnap integration, or their mobile apps. Both are so ill conceived and executed that they are essentially worthless. If you ask questions about improvements, RocketMatter refers you to another site called Receptive where they ask you to identify potential improvements. They don't appear to be updating it, as they have "planned upgrades" listed as upcoming in the future (more API connections) that they released a year or more ago. They also don't appear to be reviewing suggestions on the site, as noted by people posting there. Reason for choosing Rocket Matter At the time, it was better rated. Review Source Response from ProfitSolv April 23, 2021 James, Thank you for taking the time to leave us a review. We are sorry to hear that you have experienced some frustration with Rocket Matter. We have recently updated our mobile application and are hard at work to ensure that other customer-requested improvements and features are added to our software on a monthly basis. We would really love the opportunity to speak to you regarding your personal experience with Rocket Matter so that we can make it right. Please be on the lookout for an email from our support team so we may discuss how we can help work toward a solution. Thanks! RQ Rebecca Q. Attorney Law Practice Used the software for: 6-12 months ### "Rocket Matter Review" February 12, 2020 5.0 Pros The Rocket Matter calendar feature is very easy to use and visually see the entire firm's calendar at once. Additionally entering billable time is fairly easy and streamlined. Cons Tasks can only be assigned to one user at a time. There should be a feature to allow additional users to at least view tasks assigned to another user on the second users dashboard and task list. Switched from [Case.one](https://www.capterra.com/p/159486/Case-one/) Case One did not have all of the calendar features that our firm needed. Review Source Charles T. Legal Services Used the software for: 1-2 years ### "RocketMatter" October 7, 2015 4.0 We use this software primarily for billing at the firm. The software is easy to use, simple, and intuitive. The developers are responsive to questions and requests for additional features. Pros Ease of use; response from developers; ability to utilize as more than just a billing program. Cons Could use the ability to run some more detailed reports. Review Source AK Amanda K. Attorney Law Practice Used the software for: 2+ years ### "Rocket matter small firm user" April 6, 2021 3.0 I feel stuck. I can’t really get what I need from rocket matter but I can’t easily export data. Pros I like that it’s web based and can be used anywhere. Both the attorney and the assistant can log in and add time. Easy way to manage trust account. Nice that there’s an app, too. Cons It’s not very intuitive. If you create an invoice and need to make changes, it’s really difficult. Lots of different screens. You cannot retroactively enter interest on an invoice from a certain date. Expensive compared to similar products. Hard to export data to move to another program. Customer service is not very helpful. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Rocket Matter Free trial, state bar discount (I incorrectly assumed others in my state were using and liked) Review Source AR ADAM R. Lawyer Legal Services Used the software for: 1-2 years ### "Plugins and syncronizations were not there " March 8, 2020 3.0 RocketMatter was fine until it was not syncing with Google Drive at the time. Pros I like how RocketMatter was cloud based. Cons When there was a problem with DropBox security breach, I had to find another practice management software that worked with Google Drive instead. Reason for choosing Rocket Matter Cloud based and more affordable, better interface Review Source SJ C. Attorney Legal Services Used the software for: 1-2 years ### "Good but not the best" November 3, 2018 3.0 Rocket Matter was perfect for us when we only had 25-50 matters. And like I said, the billing was superior to any other practice management software we have used. I think if you are a firm that doesn't do volume work on a daily basis, this is excellent software. Pros This is a basic, user friendly software that is great for non-volume practice management and makes legal billing very easy. It keeps track of all your matters and clients, and you can tag multiple matters to a client. You can search by client or matter, and it stores all the contact data for your clients. Cons We are a tiny volume law firm that handles 500 matters simultaneously. Rocket Matter was not enough for us. We switched to a practice management software that has checklists and steps - once you've checked off the items for one step, it moves you to the next step. Rocket Matter did not have that dynamic functionality we require. Review Source maritza R. Paralegal Legal Services Used the software for: 6-12 months ### "Not impressed" October 23, 2019 3.0 The application was frustrating and quirky. Not good for a small law firm. Pros The overall look of the application was nice and it was somewhat easy to use. Cons I found the application to be over-simplified and somewhat childish. This application is really geared for a younger set. It just didnt seem polished or professional. It lacks a lot of functionality. Review Source Rafat S. Corporate Communications Manager Legal Services Used the software for: Less than 6 months ### "Good single platform to align billing across clients" October 31, 2019 3.0 The software has high functionalities but requires faster on-boarding for teams Pros It's easy to use within an internal team to keep track tasks and reports for faster and more professional billing Cons Although it's easy, the software should have more instructional notes for quick learning and application Review Source SS Steve S. IT / SysAdmin / Office Admin / Accounting Legal Services Used the software for: 2+ years ### "Awesome in the cloud practice management service!!!" July 28, 2016 5.0 Our law firm has been using Rocket Matter since 2012. Moving to the cloud was a bit of a learning curve for some of our staff, but they quickly caught on. Since then we have continued to grow in our overall usage of Rocket Matter features and functionality. As a result our firm productivity has increased greatly - particularly in the areas of capturing time and expenses. This in turn has improved our billing and relatedly impacted our profitability. Being able to quickly capture information and bill our clients translates into faster payment receipt because if the invoices don't go out timely, the less likely you are to receive payment anytime soon! Overall I can't see the firm ever moving away from in-the-cloud practice management software as it allows our staff to access and enter key information from anywhere - office, home, while traveling. Pros Ease of use. Available across numerous platforms. Accessible anywhere there is internet connectivity. UI appearance (aesthetics). "Spotlight" search and Advanced Search functionality. Customizable invoices (MS Word document format). Responsiveness of app/software. Friendly customer service reps who assist us with questions or issues that may arise. Cons Initially the reporting capabilities were rather limited in Rocket Matter, but have only improved steadily. Recent additions such as the advanced analytical reports are proving to be very useful tools for the firm owners to monitor the practice's "metrics". Review Source JR Jason R. Counsel Law Practice Used the software for: 1-2 years ### "Adequate but not spectacular. Could use more flexibility." April 19, 2021 3.0 Pros Convenient to check billing on individual matters to make sure projects are staying on budget. Cons There is no much dashboard customization available to users of the software. The options under dashboard settings are limited to "Calendar Centric" or "Task Centric." My firm does not use either of the calendar or task functions of Rocketmatter, so this is all wasted space on the dashboard. I would prefer the ability to use some of this space to show more information about my running timers. Also, when you open the list of running timers, not enough of the matter name is displayed. It becomes difficult to differentiate between different matters without opening up the individual timers. Review Source Response from ProfitSolv May 27, 2021 Jason, Thank you for taking the time to leave us a review. We are sorry to hear that you have experienced some frustration with Rocket Matter and would love the opportunity to make it right! Our matter dashboard widgets can be rearranged however you like, giving you the ability to prioritize your information for each matter. We will also pass along your feedback regarding the timers to our engineering team since we're always looking for ways to improve our product. If you ever need assistance in the future, please don't hesitate to reach out to us at support@rocketmatter.com or call us at 888-432-1529. Thanks again! JM Jodi M. Attorney/Owner Legal Services Used the software for: 2+ years ### "Great program for Solo/Small Firm setting" September 14, 2016 5.0 I have been using Rocket Matter for the past 4 years and have been extremely satisfied with it. In my previous big firm life we used a billing system that wasted more time than it saved and we didn't even use a case management system. Starting my own firm I knew that I wanted something better that would streamline my practice. Rocket Matter filled those needs, plus some. The billing side of Rocket Matter makes my invoicing process more efficient and accurate. I handle a wide range of cases, so I use all of the billing options, to include flat fee, hourly, and contingency, and I like that Rocket Matter is set up to handle each of them. The trust accounting features allow me to stay on top of my trust account and know which files will need to be replenished. The integration with LawPay allows my clients to pay their invoices quicker. And my clients enjoy the client portal nearly as much as I do. On the few occasions I have encountered difficulties I have been able to reach out to support and receive quick and accurate assistance. The only reason I gave it four stars on features is because there are two things I think could be improved - it would be great 1) if clients could upload documents to the client portal and 2) if the billing in contingency cases was easier to close out. I can't imagine running my firm without Rocket Matter by my side. Review Source JH Jennifer H. Paralegal Legal Services Used the software for: 2+ years ### "Search Contact" April 15, 2021 4.0 Good, it is nice to be able to call and get help right away and if they can't help you they will get back to you pretty quickly Pros The different features that you can do and the support Cons When you search someone that is only a contact, nothing comes up, you have to search to the left under the contact section. I wish you could just start searching and it will show the contact. It shows activity but not the contact. Of course it lets you click on the contact when it has a matter associated with it I just think it would be better to search it from there. We never use the contact thing on the left of the screen Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Rocket Matter The billing aspect Review Source MS Mallory S. Attorney Law Practice Used the software for: 2+ years ### "Quality Software, Frequent Freezes" April 19, 2021 4.0 It allows us to easily track time and bill clients. Pros I like the ease of billing clients. I can do it from anywhere. Cons It freezes all the time. This is disruptive to my workday. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) New job. Review Source Response from ProfitSolv May 27, 2021 Mallory, Thank you for your feedback! It makes us happy to know that you find our program easy to use. Regarding our speed, we are always looking for ways to increase our platform's performance. We will definitely make sure to pass along this info to our engineering team. If any problems persist, please be sure to reach out to our support team who can help perform some troubleshooting. You can reach us at support@rocketmatter.com or call us at 888-432-1529. Thanks again! JN Joseph N. President Law Practice Used the software for: 2+ years ### "Good product" August 14, 2020 5.0 It's much easier to track your time, send invoices, look at where you need to improve, and accept credit card payments. There is no doubt that my revenue has grown because of RocketMatter. Pros The team is very accessible. There are significant features, including task listing, a communicator, a timer, credit card merchant services, a report generator, and an invoice generator. Cons It's not always easy to find what you are looking for on the "reports" button, when you are looking for detailed information on the financial functioning of the firm. You sometimes have to guess which item on the menu to click on to get the information that you're looking for, unless you regularly generate the reports. Reason for choosing Rocket Matter RocketMatter had more features. Review Source SB Shannon B. Office Manager/Billing Manager Law Practice Used the software for: 1-2 years ### "Great tool for managing trust accounting, client billing, calendars and case notes in once place" May 17, 2017 5.0 RocketMatter acts as an automated trust accounting system that updates as I bill clients, and provides various reports and summaries to help analyze the financial needs of the business easily. Pros The billing system offers many options to tweak the system to suit many different billing situations for clients, such as billing method (hourly, flat fee, evergreen retainer, etc). You can upload invoice formats that you can customize to suit your needs. For example, we need invoices to be generated in English, Spanish, or in both languages depending on the client. We created formats per these 3 needs and can set the default invoice format per client or per matter. It also serves as a secondary record of trust accounting for the IOLTA account. Cons The Matter Documents system needs work. It's useful to be able to record notes, but they can't be exported, there's no option for generating a printer-friendly version, and you can't open them in new windows. That results in printing case notes taking up 30 to 60 minutes of my time. Review Source JL Joan L. Senior Associate Law Practice Used the software for: 2+ years ### "Ease of use" March 3, 2022 5.0 Pros It makes it easy to find contacts, calendaring, and billing information to have it all in one spot. Cons The mobile app is a bit confusing to use to enter time Review Source Response from ProfitSolv April 28, 2026 Thank you so much for taking the time to share your experience! We're thrilled to hear that Rocket Matter has been valuable for your practice. Feedback like yours means a lot to our team. If you ever have questions or need support, we're always here to help. JS Joanna S. Legal Assistant Legal Services Used the software for: 2+ years ### "Rocket Matter Review" April 20, 2021 4.0 Overall I think the system works well. Pros As a legal assistant, I use Rocket Matter to enter my time for services performed on client matters. For the most part it is a quick and easy way to enter time during the work day. Cons There are times that it seems slow. Also, when entering time on multiple accounts one after the other, the system will freeze and I have to wait a few minutes for it to catch up. Review Source Response from ProfitSolv May 27, 2021 Joanna, Thank you for your feedback! We are constantly working on ways to increase speed and efficiency within our platform and will pass this info along to our engineering team. Thanks again! JL Joan L. Senior Associate Law Practice Used the software for: 2+ years ### "Great program" April 15, 2021 5.0 Tracking case status calendar and billing entries all in one is great Pros The ease of use for billing entry and tracking calendar events is flawless Cons It defaults to the current date which is slightly annoying when you are entering time for a prior date Switched from [TimeSolv Legal Billing](https://www.capterra.com/p/76729/TimeSolv-Legal-Billing/) Office manager’s choice Review Source Response from ProfitSolv May 27, 2021 Joan, Thank you for the kind review! We thank you so much for being such a loyal, long-time Rocket Matter user and look forward to our continued partnership! DP Danielle P. Attorney Law Practice Used the software for: 2+ years ### "Rocket Matter IS Tried and True!" April 12, 2021 5.0 I love Rocket Matter. I called myself switching to a more popular software, but ending up keeping Rocket Matter. I need to cancel with the other provider because for now, I am not going anywhere. Pros I have been a customer since 2013 or 2014. I like how it is easy to use meaning entering clients, client matter, time, expenses, printing invoices, and how it allows me to generate several reports. Cons I would like to be able to track my referral source, but I may be able to do it, but just don't know. Reason for choosing Rocket Matter Yes, I have Clio now, but will cancel it because I do not use it. Review Source PU Patricia U. Attorney at Law Law Practice Used the software for: 2+ years ### "Can't say for certain" April 7, 2021 4.0 I am a bit disapointed as i thought I would.could use it for many more things but i find the data collection process cumbersome. Perhaps there is a way I don't know about as I am not sufficiently familiar with the ways in which I could use this. Pros What is most useful to me is the billing aspect of it: keeping time and processing invoices and payments. Cons I think there are things I could be using but don't know how and there is not a personalized way to find out. I would do better with a one on one phone call even than the online classes Reason for choosing Rocket Matter Seemed ideal Review Source RA Rusty A. Attorney at Law Law Practice Used the software for: 2+ years ### "Decent software, slow development. " April 6, 2021 3.0 Overall it’s been ok, I feel like I’ve had enough use to stay but do not plan to renew my contract again. Pros This software has served its purpose in my practice for several years. I’m able to track my matters and handle billing in a straightforward way. Cons I find the reporting functions to be difficult to use and understand, the client portal is one-way which isn’t helpful, there is no e-signature function and credit card and ACH cost more to use. It’s not worth the money when comparing to competing software. Review Source LK Lisa K. Partner Legal Services Used the software for: 2+ years ### "Streamlined billing and new features added frequently" April 6, 2021 4.0 We have used many integrated scheduling/client conflict/billing systems in the past and this is by far the best. This is a great workhorse system and with a little training, I was able to add a document assembly function. Pros Easy billing and scheduling. There are also a lot of 'extras' that can streamline work but aren't necessary to learn to simply keep track of client files. Cons The ability to put tasks in order appears to not work any longer Reason for choosing Rocket Matter I liked the interface on Rocket Matter better than Clio's Review Source PC Peter C. Associate Attorney Law Practice Used the software for: 1-2 years ### "Legal Billing Software made easy" April 15, 2021 5.0 Rocket Matter has been excellent for our firm and it allows us to maintain excellent billing practices while maintaining everything in an organized fashion. Pros It is easy to enter billing details, add new clients, pull up client information, case information, and generate invoices. Cons It would be nice if the document merge software through rocket matter created the template to start Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Rocket Matter Wasn't involved in this process. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.