--- title: "Rocket Matter Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Rocket Matter the right Time and Expense solution for you? Explore 211 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/82112/Rocket-Matter/reviews/" page_type: "reviews" language: "en" --- Rocket Matter 4.4 (211) [View alternatives](https://www.capterra.com/p/82112/Rocket-Matter/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Rocket Matter Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews Janapher S Bilingual Customer Service RepresentativeInsurance, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The software is easy to learn, offers strong security, and combines time tracking, document management, billing, and project management into a single platform.“ July 28, 2026 Michael C VP MarketingComputer Software, 51 - 200 employeesUsed the software for: 6-12 months. “Rocket Matter lacks a lot of flexibility and customization.“ July 6, 2026 JI Jose I Law firm clerkLaw Practice, 11 - 50 employeesUsed the software for: 6-12 months. “The Time tracking tool it offers , is by far the best I’ve seen that has been created, it’s very helpful“ July 11, 2026 Keith O OwnerComputer Hardware, 2 - 10 employeesUsed the software for: Less than 6 months. “Staff management is very difficult to use due to all the information you have to input.“ April 6, 2026 Keith O OwnerComputer Hardware, 2 - 10 employeesUsed the software for: Less than 6 months. “Time tracking is a great tool to have.“ April 6, 2026 JJ Jessica J Attorney OwnerLegal Services, Self-employedUsed the software for: 1-2 years. “I needed to change my invoice template--it is such a terrible system.“ March 17, 2026 te tara e biller coderAccounting, 11 - 50 employeesUsed the software for: Less than 6 months. “Awesome product and very user friendly and understandable for what we do.“ April 2, 2026 DK Deborah K Office ManagerLegal Services, 2 - 10 employeesUsed the software for: 1-2 years. “Inability to change dates - reprint e bills to a word format - the limitations of the reporting - the names of the reports which makes it difficult to find a report - who starts off reporting with "I want to" - it feels very juvenile.“ April 25, 2023 ## Showing most helpful reviews Showing 1-25 of 211 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Oswaldo H. General Manager Used the software for: 1-2 years ### "GREAT software to keep track of your cases and bill hours. A bit expensive. " November 1, 2017 5.0 BILLABLE HOURS! Keep track of them. TEMPLATES! Based on the kind of law you practice. CONTACTS! Let's say you have an adjuster saved as a contact, he calls to settle a case, then you're able to see all cases with him and discuss all. Pros When set up properly you can just open new case and auto assign tasks to your staff by templates. We are an Injury Law and this software has made our practice a heck of a lot easier. Cons PRICE. Every user is billed separately. Would be nice to have have packages based on the size of the law firm. Review Source AG Aaron G. Managing Partner Legal Services Used the software for: 2+ years ### "Easy to use and full of features" April 15, 2021 5.0 Pros Ease of use and setup. Customer service has been great and responsive. Also the cost for what it does is reasonable. Cons There a ton of integrations that RocketMatter has, but most require their own subscription. So the cost of this is only the start. From my research, all of the practice management software requires other software and most of that software requires a subscription. Alternatives considered [Blutui](https://www.capterra.com/p/235276/Blutui/)[Tabs3](https://www.capterra.com/p/2589/Tabs3-Billing/)[Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Rocket Matter Ease of use. It was recommended by other attorneys who had experience with other practice management systems. Switched from [Tabs3](https://www.capterra.com/p/2589/Tabs3-Billing/) Tabs3 was Windows based and I wanted to move towards a Mac operating system. The Windows server environment became expensive to maintain and costly when things did not work. I was looking at various cloud based systems so it would not matter what computer operating system was being used. Review Source JD James D. Attorney Law Practice Used the software for: 2+ years ### "Dated Product, clunky interface. " April 12, 2021 2.0 Their support desk employees are responsive when you call them for support, but their development side is sorely lacking. Overall, how good is it? My old firm developed our own in-house software in the late 1990s that still out performs Rocketmatter. Pros RocketMatter was a good value for the money when it first came out. It has fallen well behind other software now. Cons When we signed up for RocketMatter is was being praised as a modern platform. Unfortunately it is not modern. It is now like driving an old used car held together with duct tape. RocketMatter is not updating the platform at all. It seems like all they do is release APIs to allow other programs to link to it. Many of those links are clunky, ill conceived and generally a nuisance. I defy anyone to use, for example, the Fujitsu ScanSnap integration, or their mobile apps. Both are so ill conceived and executed that they are essentially worthless. If you ask questions about improvements, RocketMatter refers you to another site called Receptive where they ask you to identify potential improvements. They don't appear to be updating it, as they have "planned upgrades" listed as upcoming in the future (more API connections) that they released a year or more ago. They also don't appear to be reviewing suggestions on the site, as noted by people posting there. Reason for choosing Rocket Matter At the time, it was better rated. Review Source Response from ProfitSolv April 23, 2021 James, Thank you for taking the time to leave us a review. We are sorry to hear that you have experienced some frustration with Rocket Matter. We have recently updated our mobile application and are hard at work to ensure that other customer-requested improvements and features are added to our software on a monthly basis. We would really love the opportunity to speak to you regarding your personal experience with Rocket Matter so that we can make it right. Please be on the lookout for an email from our support team so we may discuss how we can help work toward a solution. Thanks! JI Jose I. Law firm clerk Law Practice Used the software for: 6-12 months ### "Laws in a rocket " July 11, 2026 5.0 Pros The Time tracking tool it offers , is by far the best I’ve seen that has been created, it’s very helpful Cons Just that I had to be Waiting for the 3 seconds it takes to load up, to start using it, it’s an excellent tool Review Source JB James B. Owner Law Practice Used the software for: 2+ years ### "Great Service and Functionality" August 14, 2020 5.0 I am very pleased with the service. Pros That is is a cloud based program with updates and customer service included in the subscription. Cons I would like a billing option to have the timer, with a short description of the action (that is always generated on the invoicing), but another section for notes (because I will sometime take notes on the timer description) that do not generate on the invoicing. Because, sometimes I will have to go back through the invoice and delete verbiage. Also, the phone/iPad app does not work very well...I find. Alternatives considered [Cleo Integration Cloud](https://www.capterra.com/p/123016/Cleo/) Reason for choosing Rocket Matter Not sure...honestly. I just looked at RM first and liked it. Switched from [Amicus Attorney](https://www.capterra.com/p/80199/Amicus-Attorney/) Amicus always seemed to have issues, had updates that needed to be purchased that were costly, and required you to be at the computer in the office to access. Review Source LJ Lynn J. Attorney Law Practice Used the software for: 2+ years ### "RM Review for Law Office " April 6, 2021 4.0 I have used this product for timekeeping and billing for over 8 plus years now. It seems to work well with my office. Pros It is user friendly. Some of the billing I would like to change as to how it prints out, but maybe that is user error. Customer service is excellent! Cons The billing features are a little dated. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Rocket Matter I am not sure, but I thought at the time that it was probably more user friendly. Switched from [PCLaw](https://www.capterra.com/p/228264/PCLaw/) It was time to update. Review Source LG Lisa G. Office Administrator Law Practice Used the software for: 2+ years ### "Much better than previous billing software(s)!" April 7, 2021 5.0 It's been great. Support is fantastic! Pros It's very easy to use and the support staff is fantastic Cons There is not feature to add admin users for billing without paying for an additional user Alternatives considered [Time Matters](https://www.capterra.com/p/228265/Time-Matters/) Reason for choosing Rocket Matter We used Time Matters previously but once we reviewed Rocket Matter we realized that it was much easier to use. Switched from [ABIS](https://www.capterra.com/p/148410/Adjutant/) Rocket Matter made more sense for our needs Review Source TP Tracie P. Paralegal Legal Services Used the software for: 6-12 months ### "Billing is so much easier!" April 7, 2021 5.0 Overall Im very pleased. Pros The ease of batch billing and notifications to client. Our previous software was awful and did not include blast emailing to customers. Now that we have switched back to RM my billing is being done regularly and clients are not missing invoices. Cons Recently I needed a report run for a client and I was not able to easily get the information I needed. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Rocket Matter Seemed to fit my needs better and we had previously used it so I was familiar with it Switched from [CARET Legal](https://www.capterra.com/p/144573/CARET-Legal/) I am a 20 year paralegal and have used several different billing platforms. Zola Suite is literally the worst I have ever used. Review Source AK Amanda K. Attorney Law Practice Used the software for: 2+ years ### "Rocket matter small firm user" April 6, 2021 3.0 I feel stuck. I can’t really get what I need from rocket matter but I can’t easily export data. Pros I like that it’s web based and can be used anywhere. Both the attorney and the assistant can log in and add time. Easy way to manage trust account. Nice that there’s an app, too. Cons It’s not very intuitive. If you create an invoice and need to make changes, it’s really difficult. Lots of different screens. You cannot retroactively enter interest on an invoice from a certain date. Expensive compared to similar products. Hard to export data to move to another program. Customer service is not very helpful. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Rocket Matter Free trial, state bar discount (I incorrectly assumed others in my state were using and liked) Review Source SJ C. Attorney Legal Services Used the software for: 1-2 years ### "Good but not the best" November 3, 2018 3.0 Rocket Matter was perfect for us when we only had 25-50 matters. And like I said, the billing was superior to any other practice management software we have used. I think if you are a firm that doesn't do volume work on a daily basis, this is excellent software. Pros This is a basic, user friendly software that is great for non-volume practice management and makes legal billing very easy. It keeps track of all your matters and clients, and you can tag multiple matters to a client. You can search by client or matter, and it stores all the contact data for your clients. Cons We are a tiny volume law firm that handles 500 matters simultaneously. Rocket Matter was not enough for us. We switched to a practice management software that has checklists and steps - once you've checked off the items for one step, it moves you to the next step. Rocket Matter did not have that dynamic functionality we require. Review Source BG Brittany G. Paralegal Legal Services Used the software for: 2+ years ### "Rocketmatter for Legal professionals" April 8, 2021 5.0 Overall, my experience with Rocket Matter has been very successful in navigating through the website and it is pretty self explanatory which helps when training new employees comes up. Pros The ease in using this software makes working to track time spent on cases flawless. Cons I least like that you have to manually input custom billing rates. I think an option to select a handful of cases to all set billing until we need to adjust cases due to increased or decreased billing per hour. Alternatives considered [Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/)[Cleo Integration Cloud](https://www.capterra.com/p/123016/Cleo/) Review Source VR Verified Reviewer Managing Attorney Law Practice Used the software for: 2+ years ### "Poor performing software. Poor customer support!!" May 6, 2021 2.0 Very poor. Pros The software is user friendly and easy to navigate. Cons Constant problems with slow service. Accounting feature does not integrate well with QUICKBOOKS. Reports functions are limited. Company lags behind on Ad In integration with Microsoft Products. We had serious issues for over one month while RM engineering was “investigating” the problem. Our assigned customer service representative was rude and refused to take any responsibility on behalf of RM. we have moved to a monthly plan and will change platforms. RM looks great on the surface, but once you begin using same, you will find it is inefficient, clunky and not at all robust. Review Source Response from ProfitSolv May 14, 2021 Thank you for taking the time to share your thoughts about Rocket Matter. We are sorry to hear that you have experienced frustration with our product and our customer service team. We pride ourselves on offering exemplary customer service and are always looking for ways to better our customers' experiences. We would love to regain your trust in our product and our team and would appreciate the chance to make things right! Seeing as though you have chosen to remain anonymous, we can only hope that you reach out to us at support@rocketmatter.com. Thanks! The Rocket Matter Team MES Mary Ellen S. Bookkeeper Law Practice Used the software for: 2+ years ### "Review" April 6, 2021 4.0 Rocket Matter works well and the staff have always been very helpful. You have a good product. Pros I set up all the contacts, matters and users. I am the bookkeeper so I post all expenses and payments. I also post some time. All of the features work well. I also like some of the trust features. I also think that your support team is very good. They are always respectful and try to answer any questions that I have thrown their way. Cons Setting up matters - I would like to see a template that allows you to set hourly rates for employees. Trust accounting - It would be great if you could assign a minimum balance on the trust account for expenses such as court cost, register of deed, etc. For example the account can't deduct anything from the trust account for invoice when it reaches $200. Anything spend out of the $200 must be maunally posted. It would also be good if there was a way to produce trust letters like you produce invoices. I send out letters quarterly, annually and final. Reason for choosing Rocket Matter ??? Review Source MC McKenna C. Attorney Law Practice Used the software for: 2+ years ### "Rocket Matter makes my and my clients' lives easier" February 15, 2017 5.0 I love that I or my staff can look up anything we need to know about any case whenever we need to when a client calls; when we are on the go; or when working from home or on a trip. Uploaded documents and linking emails to a case on Rocketmatter makes every case file easy to find and use no matter where I am. It's like my whole filing cabinet is with me wherever I need it. And notes make digging through files for information or case status a thing of the past. I cannot tell you how much easier my life is since our firm has switched (and got my whole firm to switch) to Rocketmatter. Timekeeping woes are a thing of the past as I can enter time in my phone right from the courthouse. And billing takes 2 minutes instead of a whole day, with bills ready to be emailed or mailed to clients at a moment's notice. Clients really like the detailed, itemized statements Rocketmatter produces. The staff is responsive and ready to help. Pros Easy to use, keep everything organized, keeps me on track, increase communications between staff and attorneys, mobile. Cons The iPad app is very glitchy; two-way calendar syncing with iCal has long been difficult if not impossible; Syncing calendars with Google cal is glitchy; billing for large insurance companies (LEDES for example) is difficult; and the software can be slow at times depending on your access to high speed internet. Review Source VR Verified Reviewer Law Practice Used the software for: 6-12 months ### "A Clio Alternative" October 7, 2015 4.0 I thoroughly researched and personally tested several case management systems, both cloud-based and not, before deciding on RocketMatter. During my decision-making process, the sales staff were helpful and never pushy. Once I made the decision, they had me up and running in no time flat. The learning curve is gentle. RocketMatter now saves me hours (if not actual days) each month, which I can devote to billable tasks rather than the billing process. I would highly recommend RocketMatter to any small law firm out there! Pros \-Fantastic customer service! Always prompt, friendly, knowledgeable and professional! -Very user-friendly format, easy to learn quickly. -Batch billing. Enough said. Cons I would like to see more customizable reports, including reports based on custom fields. I would like to see the included fields be more customizable. (For example, instead of a dedicated field for "Office Phone" how about making it a telephone number field that can be specified as to whether it is for the client's home, office, mobile, etc., in much the same way as Contacts are handled in the Apple iOS?) At the very least, that field should be "Primary Phone" rather than "Office Phone." I would also like to see a messaging feature built into the Client Portal, so that messages can be sent back and forth to clients from within RocketMatter. Finally, I would like to have built in functions for automatically adding interest on past due balances when invoicing, as well as the ability to add a monthly fee based on a percentage of current billing. (These are functions that Abacus has built in, but I wouldn't even consider using Abacus at any point in the future.) Review Source JH Jennifer H. Paralegal Legal Services Used the software for: 2+ years ### "Search Contact" April 15, 2021 4.0 Good, it is nice to be able to call and get help right away and if they can't help you they will get back to you pretty quickly Pros The different features that you can do and the support Cons When you search someone that is only a contact, nothing comes up, you have to search to the left under the contact section. I wish you could just start searching and it will show the contact. It shows activity but not the contact. Of course it lets you click on the contact when it has a matter associated with it I just think it would be better to search it from there. We never use the contact thing on the left of the screen Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Rocket Matter The billing aspect Review Source MS Mallory S. Attorney Law Practice Used the software for: 2+ years ### "Quality Software, Frequent Freezes" April 19, 2021 4.0 It allows us to easily track time and bill clients. Pros I like the ease of billing clients. I can do it from anywhere. Cons It freezes all the time. This is disruptive to my workday. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) New job. Review Source Response from ProfitSolv May 27, 2021 Mallory, Thank you for your feedback! It makes us happy to know that you find our program easy to use. Regarding our speed, we are always looking for ways to increase our platform's performance. We will definitely make sure to pass along this info to our engineering team. If any problems persist, please be sure to reach out to our support team who can help perform some troubleshooting. You can reach us at support@rocketmatter.com or call us at 888-432-1529. Thanks again! JN Joseph N. President Law Practice Used the software for: 2+ years ### "Good product" August 14, 2020 5.0 It's much easier to track your time, send invoices, look at where you need to improve, and accept credit card payments. There is no doubt that my revenue has grown because of RocketMatter. Pros The team is very accessible. There are significant features, including task listing, a communicator, a timer, credit card merchant services, a report generator, and an invoice generator. Cons It's not always easy to find what you are looking for on the "reports" button, when you are looking for detailed information on the financial functioning of the firm. You sometimes have to guess which item on the menu to click on to get the information that you're looking for, unless you regularly generate the reports. Reason for choosing Rocket Matter RocketMatter had more features. Review Source SB Shannon B. Office Manager/Billing Manager Law Practice Used the software for: 1-2 years ### "Great tool for managing trust accounting, client billing, calendars and case notes in once place" May 17, 2017 5.0 RocketMatter acts as an automated trust accounting system that updates as I bill clients, and provides various reports and summaries to help analyze the financial needs of the business easily. Pros The billing system offers many options to tweak the system to suit many different billing situations for clients, such as billing method (hourly, flat fee, evergreen retainer, etc). You can upload invoice formats that you can customize to suit your needs. For example, we need invoices to be generated in English, Spanish, or in both languages depending on the client. We created formats per these 3 needs and can set the default invoice format per client or per matter. It also serves as a secondary record of trust accounting for the IOLTA account. Cons The Matter Documents system needs work. It's useful to be able to record notes, but they can't be exported, there's no option for generating a printer-friendly version, and you can't open them in new windows. That results in printing case notes taking up 30 to 60 minutes of my time. Review Source JL Joan L. Senior Associate Law Practice Used the software for: 2+ years ### "Ease of use" March 3, 2022 5.0 Pros It makes it easy to find contacts, calendaring, and billing information to have it all in one spot. Cons The mobile app is a bit confusing to use to enter time Review Source Response from ProfitSolv April 28, 2026 Thank you so much for taking the time to share your experience! We're thrilled to hear that Rocket Matter has been valuable for your practice. Feedback like yours means a lot to our team. If you ever have questions or need support, we're always here to help. JS Joanna S. Legal Assistant Legal Services Used the software for: 2+ years ### "Rocket Matter Review" April 20, 2021 4.0 Overall I think the system works well. Pros As a legal assistant, I use Rocket Matter to enter my time for services performed on client matters. For the most part it is a quick and easy way to enter time during the work day. Cons There are times that it seems slow. Also, when entering time on multiple accounts one after the other, the system will freeze and I have to wait a few minutes for it to catch up. Review Source Response from ProfitSolv May 27, 2021 Joanna, Thank you for your feedback! We are constantly working on ways to increase speed and efficiency within our platform and will pass this info along to our engineering team. Thanks again! JL Joan L. Senior Associate Law Practice Used the software for: 2+ years ### "Great program" April 15, 2021 5.0 Tracking case status calendar and billing entries all in one is great Pros The ease of use for billing entry and tracking calendar events is flawless Cons It defaults to the current date which is slightly annoying when you are entering time for a prior date Switched from [TimeSolv Legal Billing](https://www.capterra.com/p/76729/TimeSolv-Legal-Billing/) Office manager’s choice Review Source Response from ProfitSolv May 27, 2021 Joan, Thank you for the kind review! We thank you so much for being such a loyal, long-time Rocket Matter user and look forward to our continued partnership! DP Danielle P. Attorney Law Practice Used the software for: 2+ years ### "Rocket Matter IS Tried and True!" April 12, 2021 5.0 I love Rocket Matter. I called myself switching to a more popular software, but ending up keeping Rocket Matter. I need to cancel with the other provider because for now, I am not going anywhere. Pros I have been a customer since 2013 or 2014. I like how it is easy to use meaning entering clients, client matter, time, expenses, printing invoices, and how it allows me to generate several reports. Cons I would like to be able to track my referral source, but I may be able to do it, but just don't know. Reason for choosing Rocket Matter Yes, I have Clio now, but will cancel it because I do not use it. Review Source PU Patricia U. Attorney at Law Law Practice Used the software for: 2+ years ### "Can't say for certain" April 7, 2021 4.0 I am a bit disapointed as i thought I would.could use it for many more things but i find the data collection process cumbersome. Perhaps there is a way I don't know about as I am not sufficiently familiar with the ways in which I could use this. Pros What is most useful to me is the billing aspect of it: keeping time and processing invoices and payments. Cons I think there are things I could be using but don't know how and there is not a personalized way to find out. I would do better with a one on one phone call even than the online classes Reason for choosing Rocket Matter Seemed ideal Review Source RA Rusty A. Attorney at Law Law Practice Used the software for: 2+ years ### "Decent software, slow development. " April 6, 2021 3.0 Overall it’s been ok, I feel like I’ve had enough use to stay but do not plan to renew my contract again. Pros This software has served its purpose in my practice for several years. I’m able to track my matters and handle billing in a straightforward way. Cons I find the reporting functions to be difficult to use and understand, the client portal is one-way which isn’t helpful, there is no e-signature function and credit card and ACH cost more to use. It’s not worth the money when comparing to competing software. 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