# Page 2 | Rocket Matter Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Rocket Matter the right Time and Expense solution for you? Explore 204 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/82112/Rocket-Matter/reviews --- Rocket Matter 4.4 (204) [View alternatives](https://www.capterra.com/p/82112/Rocket-Matter/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 2 - Reviews of Rocket Matter ## Showing most helpful reviews Showing 26-50 of 204 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JJ Jessica J. Attorney Owner Legal Services Used the software for: 1-2 years ### "Rocket Matter Lied and Said my problem was resolve and it was not" March 17, 2026 1.0 Awful! I am now without a system to track my work, cases and invoices. I contacted their customer service support page. I needed to change my invoice template--it is such a terrible system. I don't think that I have seen anything quite like it. Pros Since they a changed the software, nothing. There is absolutely no support for things like changing the invoice templates. It is an extremely complicated task, which even the support person agreed---Sent me a zoom invite for the next day, and marked the problem resolved 2 hours after I made the appointment Cons I requested assistace from rocket matter via their 888 number. I got someone on the phone who said that he would set up a time to do a zoom call. I then received an email that the matter was resolved. It was not! Review Source Response from ProfitSolv May 5, 2026 Thank you for taking the time to share this feedback, and we're sorry your experience didn't reflect the level of support we aim to provide. Marking a ticket resolved before the issue is actually fixed is not acceptable, and we'd like the chance to make it right. We've tried to locate your account using the details in your review but haven't been able to match it to a customer record. Could you reach out directly to our customer success team at customersuccess@rocketmatter.com and reference this review? We'll personally make sure the right specialist is assigned to walk through your invoice template configuration with you — start to finish — and confirm with you that it's resolved before we close anything out. Invoice template customization should not be that difficult, and your feedback is helping us look at where we can improve both the workflow and how our support team handles escalations. Keith O. Owner Computer Hardware Used the software for: Less than 6 months ### "Good app for management " April 6, 2026 4.0 Overall I would recommend this to other small businesses for price and time management. Makes for easier tracking. Pros I would say the value for the money is a huge factor. Security is above average. Time tracking is a great tool to have. Cons Staff management is very difficult to use due to all the information you have to input. Could be made a little easier to use. Review Source Response from ProfitSolv April 28, 2026 Thank you so much for taking the time to share your experience! We're thrilled to hear that Rocket Matter has been valuable for your practice. Feedback like yours means a lot to our team. If you ever have questions or need support, we're always here to help. tE tara E. biller coder Accounting Used the software for: Less than 6 months ### "rocket review " April 2, 2026 5.0 Pros Awesome product and very user friendly and understandable for what we do. very self explanatory and easy Cons There were no cons there were no cons there there were no cons there were no cons there were no cons Review Source Response from ProfitSolv April 27, 2026 Thank you so much for taking the time to share your experience! We're thrilled to hear that Rocket Matter has been valuable for your practice. Feedback like yours means a lot to our team. If you ever have questions or need support, we're always here to help. LV Lane V. Business Manager Law Practice Used the software for: 6-12 months ### "Amazing Customer Service!" June 17, 2024 5.0 Pros Rocket Matter provides the tools necessary to our law firm to effectively manage our day-to-day. What makes Rocket Matter stand out is their exceptional customer service. Response time, follow-up, and follow through is above and beyond! Cons Certain reports could use improvement to make use of the information more user friendly. Review Source Response from ProfitSolv April 28, 2026 Thank you so much for taking the time to share your experience! We're thrilled to hear that Rocket Matter has been valuable for your practice. Feedback like yours means a lot to our team. If you ever have questions or need support, we're always here to help. Jonathan D. Owner Law Practice Used the software for: 2+ years ### "Super Helpful" June 20, 2022 5.0 Pros The thing I like most about Rocket is the people that help. Rocket's customer service is fantastic. They are helpful, knowledgeable, and professional. Thank you Rocket Gurus and Wizards! Cons To get the most out of Rocket, one needs to be patient. There is a lot you can customize, so it just takes time to get the most out of Rocket. Be patient and curious! Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Rocket Matter At first, it was a financial decision. But after we saw what Rocket could do, we decided to stay with Rocket because of the features. Review Source Response from ProfitSolv April 28, 2026 Thank you so much for taking the time to share your experience! We're thrilled to hear that Rocket Matter has been valuable for your practice. Feedback like yours means a lot to our team. If you ever have questions or need support, we're always here to help. JR Jessica R. Office Manager Law Practice Used the software for: 2+ years ### "Great for a small law firm" August 19, 2020 5.0 I've loved using this product, it's simple and keeps my firm organized. Pros Many features with Rocket Matter are similar to other software out there. I've sat through a lot of tutorials while considering making a switch, no reason in particular, just wanted to know if there was something better available. I will say the one thing I love about this product is it is very user friendly. Functions and features are consistently being added to make daily tasks easier. Our firm practices both criminal defense and plaintiff's work, the software works well for both. Tracking time, billing, calendaring, assigning tasks, everything is basically accessible anywhere you are in the system. I also love the layout, being able to customize, the drop-down feature helps keep me organized and the page clean. Customer service is also great, any issue I've ever had has been courteously addressed and followed up on. Cons I wish there was a way to track who put something in at what time, and if it was deleted or edited, who and at what time that happened. Would also love more integration with case law sites or software and possibly a way to save said case law to certain matters for easy access in the future. File storage seemed to be the main issue I noticed while looking into other products, however, for the price of Rocket Matter, what is offered is understandable. Reason for choosing Rocket Matter When I joined the firm we were already using Rocket Matter, however, the reason I haven't switched is because of the value of the product. Review Source LS Liisa S. Owner Law Practice Used the software for: 2+ years ### "Rocket Matter is great case management software" April 8, 2021 5.0 It has been very good which is why we have stuck with them for 7 years now. It is especially highlighted for me now that we also have a CRM software. We have had 2 different CRMs and neither one of them had the easy standard reporting features of Rocket Matter. I would consider using RM if they had a CRM. Pros I love the reporting features that are built in. It makes it easy for me to find data about the operation of the business. It is very easy to run invoices and track time. Cons It is difficult to pull reports that are not standard part of RM package. The RM team has helped us device a way to do so but it is still clunky. It also took approx 20 hours of my staff time working with RM team to make it possible to add interest to client invoices. It something that should be standard in any case management software that does billing. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Rocket Matter Rocket Matter was able to be more flexible with our team and develop a contract that worked for us. That was the selling point and is why I will not go to Clio. Review Source BG Brittany G. Paralegal Legal Services Used the software for: 2+ years ### "Rocketmatter for Legal professionals" April 8, 2021 5.0 Overall, my experience with Rocket Matter has been very successful in navigating through the website and it is pretty self explanatory which helps when training new employees comes up. Pros The ease in using this software makes working to track time spent on cases flawless. Cons I least like that you have to manually input custom billing rates. I think an option to select a handful of cases to all set billing until we need to adjust cases due to increased or decreased billing per hour. Alternatives considered [Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/)[Cleo Integration Cloud](https://www.capterra.com/p/123016/Cleo/) Review Source RV Rogelio V. Paralegal Legal Services Used the software for: 2+ years ### "Rocket Matter is everything you need. And it is Great!" July 14, 2016 5.0 Rocket Matters (RM) is everything you need for your law office and most other practices. My company has been using it since around January 2013 and we are very happy with it. Before I have used ProLaw, Clio, and Abacuslaw but RM blows the others out of the water. Pros You can upload documents to every matter/case you have. You can put in transactions. This is specially useful so that any user can see what has been happening in the case. It is also very easy to read unlike ProLaw/Abacuslaw. The system feels clean and clutter free. The system is very easy to use. Adding documents/notes/transactions/billing is very useful. We love that we are able to add tags to matters. Very often you have case numbers, family members that are a part of the case but the name of the case is in someone else's name. Without these it is very difficult to match some correspondences to their cases. There is a build in time you can use to assist you with billing for what you are doing. RM is very easy to teach to new staff. Most things are self explanatory. Cons Very few. Sometimes when they redesign the system it can take some getting used to. But this is true of every program out there. And even then they give you over 30 days were you can try the new design and still go back to the old one if you have trouble with it. Sometimes the system can be slow. However this can be a combination of the computer and internet speed. Sometimes you can't duplicate case names. Which makes sense in a way since you don't want to confuse it with another case and make an error, but too often client's have the same name. Review Source AG Aaron G. Managing Partner Legal Services Used the software for: 2+ years ### "Easy to use and full of features" April 15, 2021 5.0 Pros Ease of use and setup. Customer service has been great and responsive. Also the cost for what it does is reasonable. Cons There a ton of integrations that RocketMatter has, but most require their own subscription. So the cost of this is only the start. From my research, all of the practice management software requires other software and most of that software requires a subscription. Alternatives considered [Blutui](https://www.capterra.com/p/235276/Panther/)[Tabs3](https://www.capterra.com/p/2589/Tabs3-Billing/)[Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Rocket Matter Ease of use. It was recommended by other attorneys who had experience with other practice management systems. Switched from [Tabs3](https://www.capterra.com/p/2589/Tabs3-Billing/) Tabs3 was Windows based and I wanted to move towards a Mac operating system. The Windows server environment became expensive to maintain and costly when things did not work. I was looking at various cloud based systems so it would not matter what computer operating system was being used. Review Source Kareem I. Project Manager Information Technology and Services Used the software for: 1-2 years ### "Rocket Matter Review" May 19, 2021 5.0 It's been pretty solid, but there have been a few really heavy bumps in the road to get us to full functionality. Customer support team is excellent (shoutout to \[SENSITIVE CONTENT HIDDEN\]) but it took us a really long time to get to being able to use the system fully. Pros Ease of overall billing process and generating Prebills. Other systems required too much additional work to generate an invoice or mark-up a Prebill. Rocket Matter made it so I have to do less than three steps to generate bills and it has saved a ton of time. Cons Not being able to write checks directly out of Rocket Matter and having to invest in Quickbooks additionally. Switched from [PCLaw](https://www.capterra.com/p/228264/PCLaw/)[Expert Sierra](https://www.capterra.com/p/167910/ADERANT-Expert-Sierra/) We liked the user-friendliness of Rocket Matter and the potential that it could bring. Review Source Response from ProfitSolv May 27, 2021 Kareem, Thank you for the kind review! We are thrilled to hear you have been happy with Rocket Matter and look forward to our continued partnership! DK Deborah K. Office Manager Legal Services Used the software for: 1-2 years ### "Limited capabilities when it comes to billing and reporting; no flexibility or customization." April 25, 2023 1.0 Frustration - limitations - creates more work. Pros I really don't like anything about Rocket Matter. Cons Inability to change dates - reprint e bills to a word format - the limitations of the reporting - the names of the reports which makes it difficult to find a report - who starts off reporting with "I want to" - it feels very juvenile. Review Source Response from ProfitSolv April 28, 2026 Thank you so much for taking the time to share your experience! We're thrilled to hear that Rocket Matter has been valuable for your practice. Feedback like yours means a lot to our team. If you ever have questions or need support, we're always here to help. JB James B. Owner Law Practice Used the software for: 2+ years ### "Great Service and Functionality" August 14, 2020 5.0 I am very pleased with the service. Pros That is is a cloud based program with updates and customer service included in the subscription. Cons I would like a billing option to have the timer, with a short description of the action (that is always generated on the invoicing), but another section for notes (because I will sometime take notes on the timer description) that do not generate on the invoicing. Because, sometimes I will have to go back through the invoice and delete verbiage. Also, the phone/iPad app does not work very well...I find. Alternatives considered [Cleo Integration Cloud](https://www.capterra.com/p/123016/Cleo/) Reason for choosing Rocket Matter Not sure...honestly. I just looked at RM first and liked it. Switched from [Amicus Attorney](https://www.capterra.com/p/80199/Amicus-Attorney/) Amicus always seemed to have issues, had updates that needed to be purchased that were costly, and required you to be at the computer in the office to access. Review Source CH Catherine H. Attorney Law Practice Used the software for: 2+ years ### "Perfect for the Sole Practioner" April 12, 2021 5.0 Rocke Mmatter streamlined our billing process so that what used to take 4-5 days per month (I kid you not) with Quickbooks Professional for law offices , now takes a few hours. Pros 1\. Keeping track of time I think is the bane of all attorneys no matter how large the firm. I love that I can open a timer and save the work and come back to the same time if I get interrupted - which is always! 2. I love the client portal component and so do my clients, well with the exception that they frequently forget their log in information and have to obtain that from me. 3. Billing and payments are super easy. 4. The reports are easy to use. Cons 1\. That there is no email component that integrates the calendar with email. I wish the new text feature wasn't so expensive. For solo practitioners I just can't see that there is a good cost/need or want ratio. 2. I imagine if I wanted to get the most out of Rocket Matter it would take hours of me going through tutorials to fully understand all the functions. I really need to explore the document prep section. 3. Kanban - what is it for? Reason for choosing Rocket Matter Honestly my former assistant tried other programs. Rocket Matter was the most user friendly. Review Source VR Verified Reviewer Managing Attorney Law Practice Used the software for: 2+ years ### "Poor performing software. Poor customer support!!" May 6, 2021 2.0 Very poor. Pros The software is user friendly and easy to navigate. Cons Constant problems with slow service. Accounting feature does not integrate well with QUICKBOOKS. Reports functions are limited. Company lags behind on Ad In integration with Microsoft Products. We had serious issues for over one month while RM engineering was “investigating” the problem. Our assigned customer service representative was rude and refused to take any responsibility on behalf of RM. we have moved to a monthly plan and will change platforms. RM looks great on the surface, but once you begin using same, you will find it is inefficient, clunky and not at all robust. Review Source Response from ProfitSolv May 14, 2021 Thank you for taking the time to share your thoughts about Rocket Matter. We are sorry to hear that you have experienced frustration with our product and our customer service team. We pride ourselves on offering exemplary customer service and are always looking for ways to better our customers' experiences. We would love to regain your trust in our product and our team and would appreciate the chance to make things right! Seeing as though you have chosen to remain anonymous, we can only hope that you reach out to us at support@rocketmatter.com. Thanks! The Rocket Matter Team GWC G Ware C. President Law Practice Used the software for: 2+ years ### "Not just for Mac Users" April 20, 2021 5.0 This software does all it claims to do and does it well. Pros Many years ago Rocket matter was brought to my attention as a billing, time management and accounting tool for Mac users. Since then it has grown and has outgrown its reputation as a Mac program while not outgrowing its utility for Mac Users. My assistant uses a PC running Windows. My accountant works on Linux and everyone communicates flawlessly. I spend 80 percent of my work time on my iPad Pro and the remained In a MacBook Pro. The RM app which works with my iPad and iPhone enables me to log time from anywhere. The\[SENSITIVE CONTENT HIDDEN\] of RM, \[SENSITIVE CONTENT HIDDEN\], came out of Ultimate Software which is the leader in Human Resources software.\[SENSITIVE CONTENT HIDDEN\] has hired world-class people to make RM the go-to case and time manager for lawyers and probably others. Cons Every now and then I make suggestions to Rocket Matter and its features. I would like to complain but RM in fact listens to its clients. Review Source Response from ProfitSolv April 23, 2021 Thank you for the kind review! We are thrilled to hear you have been happy with Rocket Matter and look forward to our continued partnership! MES Mary Ellen S. Bookkeeper Law Practice Used the software for: 2+ years ### "Review" April 6, 2021 4.0 Rocket Matter works well and the staff have always been very helpful. You have a good product. Pros I set up all the contacts, matters and users. I am the bookkeeper so I post all expenses and payments. I also post some time. All of the features work well. I also like some of the trust features. I also think that your support team is very good. They are always respectful and try to answer any questions that I have thrown their way. Cons Setting up matters - I would like to see a template that allows you to set hourly rates for employees. Trust accounting - It would be great if you could assign a minimum balance on the trust account for expenses such as court cost, register of deed, etc. For example the account can't deduct anything from the trust account for invoice when it reaches $200. Anything spend out of the $200 must be maunally posted. It would also be good if there was a way to produce trust letters like you produce invoices. I send out letters quarterly, annually and final. Reason for choosing Rocket Matter ??? Review Source BR BARBARA R. Office Manager Law Practice Used the software for: 2+ years ### "Rocket Matter Support Team can't be Beat!" September 26, 2016 4.0 Although I feel that there are some features that could be adjusted or tweaked to make better, I gave a resounding 5 star rating to the service team there and would have given more if available. When I hit a road block, 9 times out of 10, the team there gets it "fixed" while I'm on the phone, within minutes, (I do like being able to talk with a human quickly for most problems). If the issue is one that is a bit more complicated, they do not hesitate to get help from someone who has maybe been there longer or might have had the issue come up before. And, they are always willing to "put suggestions" in front of the developing team. They always work with you on your level and can put it in words that anyone can understand. Pros That I can get help anytime I need it. Again, hats off to a great support team! Cons the calendar . . . I wish it was easier to enter events without having to go back and forth between the calendar and the event screen . . . that you could enter multiple events on the same screen . . . I wish that there were more color categories . . . We use outlook calendar and cannot sync with Rocket Matter for this reason. We use different color categories for mediations, hearings, etc. And, combine those categories with the attorney/people attending each. Do not like that you have individual "blocks" if more than one person is attending the same event. Review Source MC McKenna C. Attorney Law Practice Used the software for: 2+ years ### "Rocket Matter makes my and my clients' lives easier" February 15, 2017 5.0 I love that I or my staff can look up anything we need to know about any case whenever we need to when a client calls; when we are on the go; or when working from home or on a trip. Uploaded documents and linking emails to a case on Rocketmatter makes every case file easy to find and use no matter where I am. It's like my whole filing cabinet is with me wherever I need it. And notes make digging through files for information or case status a thing of the past. I cannot tell you how much easier my life is since our firm has switched (and got my whole firm to switch) to Rocketmatter. Timekeeping woes are a thing of the past as I can enter time in my phone right from the courthouse. And billing takes 2 minutes instead of a whole day, with bills ready to be emailed or mailed to clients at a moment's notice. Clients really like the detailed, itemized statements Rocketmatter produces. The staff is responsive and ready to help. Pros Easy to use, keep everything organized, keeps me on track, increase communications between staff and attorneys, mobile. Cons The iPad app is very glitchy; two-way calendar syncing with iCal has long been difficult if not impossible; Syncing calendars with Google cal is glitchy; billing for large insurance companies (LEDES for example) is difficult; and the software can be slow at times depending on your access to high speed internet. Review Source VR Verified Reviewer Law Practice Used the software for: 6-12 months ### "A Clio Alternative" October 7, 2015 4.0 I thoroughly researched and personally tested several case management systems, both cloud-based and not, before deciding on RocketMatter. During my decision-making process, the sales staff were helpful and never pushy. Once I made the decision, they had me up and running in no time flat. The learning curve is gentle. RocketMatter now saves me hours (if not actual days) each month, which I can devote to billable tasks rather than the billing process. I would highly recommend RocketMatter to any small law firm out there! Pros \-Fantastic customer service! Always prompt, friendly, knowledgeable and professional! -Very user-friendly format, easy to learn quickly. -Batch billing. Enough said. Cons I would like to see more customizable reports, including reports based on custom fields. I would like to see the included fields be more customizable. (For example, instead of a dedicated field for "Office Phone" how about making it a telephone number field that can be specified as to whether it is for the client's home, office, mobile, etc., in much the same way as Contacts are handled in the Apple iOS?) At the very least, that field should be "Primary Phone" rather than "Office Phone." I would also like to see a messaging feature built into the Client Portal, so that messages can be sent back and forth to clients from within RocketMatter. Finally, I would like to have built in functions for automatically adding interest on past due balances when invoicing, as well as the ability to add a monthly fee based on a percentage of current billing. (These are functions that Abacus has built in, but I wouldn't even consider using Abacus at any point in the future.) Review Source MR Meghan R. Attorney Law Practice Used the software for: 2+ years ### "Excellent for Small Firms" April 6, 2021 5.0 As an associate in a small firm, this is an optimal way for me to gauge both my active/billable work, as well as the "behind the scenes" and administrative work that is required in a small firm. It has been helpful to see when and where billable time can be lost to logistics and administration, which allows for tweaks and, ultimately, more billable hours. Pros The Rocket Matter platform is both intuitive and easy to use. For our small firm, the ability to not just log and track hours and expenses, but also to generate invoices and bills is extremely useful and efficient. Cons If I were to suggest anything, it would to establish a smoother connection with programs like Chrometa, to allow for an easier integration of passive billing (meaning, to allow all activity to be logged then allow for edits--rather than manual input). This is clearly a concern that would also require improvements on other platforms, as well. Review Source KM Kammy M. Secretary Law Practice Used the software for: 2+ years ### "Pelts, McMullan, Edgington & Morgan a secretaries review." April 15, 2021 5.0 I have only had positive experiences with Rocket Matter. The chat support is amazing. I love that the classes that you offer and the help videos. Pros There is so many things it hard to pick one that I am going with time savers. The dashboard saves me lots of time by having so much information in one place. The reoccurring billing and email links for payments are huge. Also, the merge documents have made my job so much easier. Cons Related contacts has helped us tremendously. However, it would be great if we had the option to link or not link their invoices. If the clients owe for different things, It gets confusing separating the amounts once they are added together. Reason for choosing Rocket Matter Rocket Matter offered many items that we wanted in one place such as a calendar and scheduling, billing, document uploading and merge documents. Review Source VR Verified Reviewer Paralegal Legal Services Used the software for: 2+ years ### "Great For Office Organization" January 17, 2019 5.0 Pros I liked that I could color code everyone in the office's calendar and see what everyone had going on specific days to avoid scheduling conflicts. I also loved how I could task others in the office to complete items, knowing it wouldn't be on a sticky note that could end up in the trash. It provides accountability to all users which helps make an office run more efficiently. Cons I did not find any cons with rocket matter. Review Source LJ Lynn J. Attorney Law Practice Used the software for: 2+ years ### "RM Review for Law Office " April 6, 2021 4.0 I have used this product for timekeeping and billing for over 8 plus years now. It seems to work well with my office. Pros It is user friendly. Some of the billing I would like to change as to how it prints out, but maybe that is user error. Customer service is excellent! Cons The billing features are a little dated. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Rocket Matter I am not sure, but I thought at the time that it was probably more user friendly. Switched from [PCLaw](https://www.capterra.com/p/228264/PCLaw/) It was time to update. Review Source MG Michelle G. Owner Legal Services Used the software for: 2+ years ### "Generic software" April 12, 2021 3.0 Pros Fairly easy to navigate between matters. Cons Task list is terrible. When you link into a matter from the dashboard and go back, it takes you back to the standard list of 30 tasks and not where you left off. In a busy office where tasks lists are used daily, it is a difficult to use the provided task list as you want to go back to where you were working from not at the beginning. Review Source Response from ProfitSolv April 23, 2021 Michelle, Thank you for taking the time to leave us a review. We are sorry to hear that you have experienced some frustration with Rocket Matter. Your feedback is very valuable to us, and we will share your review with our product team so that we can continue to improve our core Rocket Matter software. Thanks! 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