# Homecare Homebase Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Homecare Homebase Software - reviews, pricing plans, popular comparisons to other Hospice products and more. Source: https://www.capterra.com/p/82177/Homecare-Homebase --- # Homecare Homebase Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 27, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Homecare Homebase ## What is Homecare Homebase? HCHB was started by a group of home care experts to offer practical, real-world solutions for field clinicians on the front lines of home-based care. As former clinicians ourselves, we know and understand the unique challenges of home care. We know that by removing obstacles, improving accuracy and delivering fast, easy access to real-time data, were doing much more than saving you time, effort and money. Were giving you the chance to have a bigger, better impact on all of the lives you touch. Since our start in 1999, HCHB has expanded into a comprehensive home-based care EHR solution with multiple service lines including Home Health, Hospice and Personal Care (Home Care) and Private Duty. We also offer supplemental software solutions and services to further empower care. ## What is Homecare Homebase used for? [Home Health Care](https://www.capterra.com/home-health-care-software/)[Hospice](https://www.capterra.com/hospice-software/)[Home Care](https://www.capterra.com/home-care-software/) Top alternative Featured Overall rating Based on 53 user reviews Reviews sentiment Positive 40% Neutral 15% Negative 45% Starting price $1 One Time Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Homecare Homebase?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.hchb.com&name=Homecare Homebase) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Homecare Homebase 2.8 (53) VS. [4.5 (151)](https://www.capterra.com/p/69030/Alora-Homecare-Software/reviews/) Starting Price $1 One Time Starting Price $295 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.6 (53) Ease Of Use 4.5 (151) Value For Money 2.9 (35) Value For Money 4.4 (93) Customer Service 2.9 (42) Customer Service 4.6 (144) ## Homecare Homebase alternatives Highest Rated [4.7 (729)](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/reviews/) Starting price $200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (85)](https://www.capterra.com/p/215860/InMyTeam/reviews/) Starting price $200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (145)](https://www.capterra.com/p/233684/ShiftCare/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.7 (95)](https://www.capterra.com/p/125608/AdaCare/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/82177/Homecare-Homebase/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Care Plan Management 2.7 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Manage the treatment plan and coordination between care providers and patients with special health care needs Scheduling 2.9 (7) 28.57% of 7 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Billing & Invoicing 4.5 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Electronic Signature 2.8 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Digitally sign online documents HIPAA Compliant 4.8 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Task Management 3.4 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Homecare Homebase 54 features Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Creation, administration, and evaluation of assessments or tests Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Automatically create schedules based on business needs or employee availability and qualifications Create, manage, and monitor bereavement care plans. Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Manage the treatment plan and coordination between care providers and patients with special health care needs Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Process of submitting and following up on claims with insurance companies Manage contact details and communication with clients Track employees' arrival and departure timings for payroll purposes Track and manage adherence to policies for any service, product, process, or supplier Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation Customize contracts and forms to collect specific information Alter the layout and content of reports Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Digitally sign online documents Track employee schedules, availability, and performance across projects and tasks Create and securely store digital patient records Generate reports to assess the financial performance of an organization Store, manage and track all forms in a centralized location System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Compliant with HIPAA, which sets standards for sensitive patient data protection Manage the care, assistance, or services that take place in patient's home Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage Access to patient medication history data Administer and track medication inventory, schedules, dosage, and side-effects Access software remotely via mobile devices Notifications via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple locations A repository of patient data, including their past and current health issues, treatment history, and more Patients can register for appointments in advance online Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Manage employee salary processes, data, taxes, and records administration efficiently Online portal that allows physicians to refer patients, order exams, and/or view patient records & images Systematic evaluation of various aspects of a project or service to prevent defects or issues Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Ability to record, store, update, and retrieve information Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Plan availability and assign specific time slots for tasks and resources Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Track time worked per client Manage volunteer information and direct volunteer resources Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 2.9 (48) 2.9 Based on 48 reviews ## Pricing Value for money 2.9 (35) Basic $1.00 One Time Value for money 2.9 (35) 2.9 Based on 35 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.9 (42) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.9 (42) 2.9 Based on 42 reviews ## User reviews Overall rating 2.8 Based on 53 reviews Filter by rating 5(12) 4(9) 3(8) 2(4) 1(20) Mentioned topic Sorted by most recent SL Sam L. Operations Health, Wellness and Fitness ### "Great Experience. Super user friendly!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 24, 2026 Pros Love that it's user friendly and easy to use for someone not very tech-savvy. It's greatly helped my team in so many ways! Cons Nothing comes to mind. Everything has been great! My experience thus far as been more beneficial than not! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 27, 2026 Thank you for sharing your experience with HCHB. We are thrilled to hear that you've our software has made your life easier! RH Rocky H. IT Systems Specialist Hospital & Health Care ### "It does what it needs to" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 December 29, 2025 It hasn't been too bad, and service outages are rare, however, there have been several times where HCHB support has apparently given up, with responses like "Must be a device issue" or "Uninstall/reinstall Citrix". With no help troubleshooting past those two responses. Pros Maintaining database is great when it works correctly! If one person is not following SOP it makes it a nightmare. Cons Trainings leave something to be desired. It's a lot of prerecorded video that isn't engaging or captivating to the audience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 27, 2026 Thank you for your feedback. VJ Vera J. Volunteer Coordinator Hospital & Health Care ### "Strongly do not recommend this EMR" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 July 9, 2025 Truly terrible. In both instances I went from a platform that was not amazing but was quite usable, to a platform that forced me to do every part of my job twice, and did nothing to help me along the way. Pros I liked almost nothing about this product. I transitioned to it from a proprietary EMR which was built basically off PDFs of their paper forms, and from Epic, which is big and complicated but customizable Cons Homecare Homebase is essentially like typing your documentation into a word document with prompts. It makes almost nothing easy, you can erase the prompts if you want which seems concerning, and often it forces you to do doublework. Switched from [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) Hospice was bought by a private equity company who did not want to pay for a premium product Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SN Sarah N. Intake Hospital & Health Care ### "Homecare Homebase-A Homebase and Homerun if you are in healthcare! " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 17, 2025 Overall HCHB has been very helpful in my life working in healthcare daily. It helps keep me on track with my Workflow. I have worked with many scheduling systems in my career, and it is easy to use with the mapping and ease of moving patients from clinician to clinician. There is a report for everything you need and is easy to use if you are a billing specialist too. Pros I really love the different options you have to upload documents in attachments and where you can put Wound Pictures or separate your Paper Visit Notes for billing. The ease to fax documents out of HCHB. The Workflow really helps you keep your tasks in order. Which everyone knows is helpful when you are multitasking with phone calls! We have worked on special projects with HCHB too, and they have always been so helpful to design things the way we need them to run. Cons I found the orders tracking a little difficult since you have to put a date and comment on each order you fax out, which can be very time consuming when working with a busy office who has a lot of orders. I do wish there was a way to mass stamp your orders with a date and a comment and fax them all out as one batch with a select all click. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 20, 2025 Sarah, Thank you for sharing your experience with HCHB. We are thrilled to hear that you've our software has made your life easier! We are committed to continuing to make improvements to our EHR, so I have passed on your suggestions to our product team as well. KR Katy R. Vice President of Operations Medical Practice ### "HCHB has been a partnership success" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 24, 2024 Its been a great experience for our company who moved from a smaller vendor to HCHB. We knew with this change it would dilute the attention some since HCHB has a lot of customers but all and all they do an excellent job still giving us the attention we need to be successful on the product and the implementation team was top notch. Pros Extremely robust program, can customize to your agency but also ensures you stay within regulatory requirements. Cons Being a larger company its hard to communicate glitches or minor flaws in the system and see them be fixed. IE maybe an inconsistent box that you cannot type/search in when all other boxes are - would be hard to get this resolved since its not a pain point but still is an annoyance for an end user. Switched from [Othership](https://www.capterra.com/p/266602/Othership/) Healthcare First wasnt an option so selected other. HCF was our EMR and was not able to keep up with an agency our size both in speed of the system but also features. We were ready to move to bedside charting with tablets and HCF was not in a place to support this. Alternatives considered [iKnowMed](https://www.capterra.com/p/213436/iKnowMed/) Reasons for choosing Homecare Homebase HCHB had more features and I knew it was the better pick even with the price point difference. It was worth the investment to be on a product we knew could support our growth in the long term. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 25, 2024 Katy, Thank you for sharing your insights. We are glad to hear you've had a good experience partnering with HCHB and look forward to helping your organization grow! LB Leslie B. Speech Language Pathologist Hospital & Health Care ### "Abominable" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 6, 2023 I am retiring 6 months earlier than planned because I will not, absolutely will not diminish the therapy my patients need in order to work with this absolute nightmare. Gee, thanks, HCHB for ruining my career. This piece of software crap flies in the face of everything speech pathologists do. Pros Nothing. This has wasted so much of my time. The training is ludicrous. Who on earth created this mess? Cons Not based on how human beings process information. So much time spent on re-inventing the wheel, the patient loses valuable time. No one in the back office can make this work. Yet those of us in the filed mus5 rely upon the back office to load visits. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NH Nena H. Hospice Nurse Consultant Hospital & Health Care ### "Good EMR for managing some aspects with a very heavy workload for others." 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 January 21, 2023 I have used this software in the field as a clinician and as a back office user on the admin side as well. Pros I like that it is customizable and has excellent report features. With a very large team, you can make sure that duties and tasks are very clearly delegated and monitored for completion. Cons No innovation and not up to date at all. Very little changed over the year. Very difficult to learn how to use and implement it. Causes high levels of clinician frustration and that leads to many documentation timeliness an compliance problems. Such a heavy workload and so many extra steps for everything. Not at all intuitive, tons of internal issues and errors and constant issues with syncing and refreshing cause frequent service failures and compliance issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SC Sandra C. Director of Nursing Hospital & Health Care ### "Performed poorly. " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 September 23, 2022 I would describe my overall experience as a flop. I would advise organizations to think carefully before making a decision and at the least do not get locked into a contract with Homecare Homebase before having the oppurtunity to extensively test it. I was tasked with selecting and deploying a new home health care solution and I personally chose Homecare Homebase. Right away the poor layout caused time management to suffer. Malfunctions started to disrupt our entire workflow. I waited days to hear back from support, something I don't like to experience. I don't believe the agents have the ability to provide any assistance. Later on I found reviews of Homecare Homebase and almost every reviewer voiced the same complaints. The importance of research and reviews is something I won't forget -- ever again. Pros \- Manage multiple components of home health care. - Billing features. - Freedom to choose add-ons. - Parent company established prior to 2000. - Company is located in Kentucky, United States. Cons \- Poor performance in all. - Disruptive malfunctions. - Missing features and poor feature quality. - Time management suffers, efficiency and case load suffers. - Workflow feature is locked into place. - Impractical layout that's changed again and again. Senseless restrictions. - Complaints were heard but were never addressed. - Poor support. Switched from [ShiftCare](https://www.capterra.com/p/233684/ShiftCare/) Because my superiors asked me to find something new. Alternatives considered [Alora Home Health](https://www.capterra.com/p/69030/Alora-Homecare-Software/) [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reasons for choosing Homecare Homebase Because HCHB was located only an hour or two away and I felt that I could trust them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LA Lindsy A. Resident services director Hospital & Health Care ### "HCHB-missing the bells and whistles" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 September 7, 2022 Overall, I can navigate in and out and get what I need with a little bit of frustration at times, there are multiple ways to look up information which I appreciate for ease of training users but it can also be confusing to users. It would be great to be able to have multiple scheduling consoles open without having to log into HCHB multiple times, to have scheduling tabs to be able to have a patient calendar and clinicians calendar would optimize use. I also want an easier way of blocking off schedules so that any user can know when a clinician isn’t working and doesn’t accidentally schedule clients that day. Pros I like that it has multiple functions with min one software. We use it mainly for medical records and scheduling. Within that there are workflows so that everyone knows what their roles and tasks are. I also like that with each report, there are descriptions so you know what exactly can be filtered and selected for the data you are looking for. Reports can be pulled into multiple formats for ease of use and review. Cons First, I feel that the look of the software is very dated. It has a clunky and pixelated loon reminiscent of the early Microsoft days and not up to date. It’s functionalities in some of the reporting and updating of data is lacking. For example, when adding clinicians to the clinical tab, you can only add one person at a time, this is so inefficient for my staff, when you need to add a whole 20-person care team that is a 20 minute task for one client. In addition, although there are many reports that provide the data needed, there are also not reports for obtaining a list of all providers listed in the physician tab by client. I worked with my IT administrator to get this report created and after 6 months it is still in process…why is this not more efficient to match the regulations and guidelines we have for knowing primary, secondary, and tertiary providers. There is much room for updating and improvement. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 17, 2022 Thank you for leaving us a review. We have passed your feedback onto our product team. RJ Robert J. Physical Therapist Hospital & Health Care ### "Left My Job Because of this Software. " 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 1/10 August 4, 2022 Because of my dissatisfaction with the software and because I was no longer being paid hourly, but per visit at my part time home health job (which made the inefficiencies of the electronic medical record (EMR) all the more frustrating) I looked for other job opportunities. When one came up, I put in notice saying that once I discharged my caseload of patients, I would leave the company. All of my coworkers at that company were great and care about the patients, but this software was a millstone around our neck. When I called (and surprisingly spoke with) a higher level developer-type at the company, he said "We're working on it." I never saw any improvements in the year+ I was there. I know of one other person who retired early because of a corporate take-over resulted in her having to use this software. Seriously, RUN FOR THE HILLS!!! if you have to use this software. Pros \-Once you click through the all of the other screens, doing a daily visit note can be relatively straight forward. Cons \-For some reason you can only type in capital letters (which makes distinguishing between pt (patient) and PT (Physical Therapist) annoying. -The redundancy in clicking/tapping and number of screens/menus you have to navigate is truly mind-boggling None of my coworkers while I worked for the home health agency liked it. They just tolerated it because there were good benefits from working with the company. I used the software for over a year part time and the more I used it the more I disliked it. Very tedious. Its like it was designed by someone stuck in the 1990's for user-interface ease of use. I used this software from December 2020 to March 2022 part-time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/82177/Homecare-Homebase/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [InMyTeam vs Homecare Homebase](https://www.capterra.com/compare/82177-215860/Homecare-Homebase-vs-InMyTeam)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)