---
title: "Homecare Homebase Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is Homecare Homebase the right Hospice solution for you? Explore 55 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/82177/Homecare-Homebase/reviews/"
page_type: "reviews"
language: "en"
publication_date: "2026-10-21"
---

Homecare Homebase

2.9 (55)

[View alternatives](https://www.capterra.com/p/82177/Homecare-Homebase/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated October 21st, 2026

# Reviews of Homecare Homebase

Ease of use

2.7

Customer Service

3.0

## Pros and Cons in Reviews

SN

Sarah N

IntakeHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years.

“We have worked on special projects with HCHB too, and they have always been so helpful to design things the way we need them to run.“

March 17, 2025

RH

Rocky H

IT Systems SpecialistHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“It's a lot of prerecorded video that isn't engaging or captivating to the audience.“

December 29, 2025

SN

Sarah N

IntakeHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years.

“Which everyone knows is helpful when you are multitasking with phone calls!“

March 17, 2025

RH

Rocky H

IT Systems SpecialistHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“With no help troubleshooting past those two responses.“

December 29, 2025

RJ

Robert J

Physical TherapistHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: 1-2 years.

“All of my coworkers at that company were great and care about the patients, but this software was a millstone around our neck. When I called (and surprisingly spoke with) a higher level developer-type at the company, he said "We're working on it." “

August 4, 2022

KR

Katy R

Vice President of OperationsMedical Practice, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“Being a larger company its hard to communicate glitches or minor flaws in the system and see them be fixed. “

September 24, 2024

RJ

Robert J

Physical TherapistHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: 1-2 years.

“Once you click through the all of the other screens, doing a daily visit note can be relatively straight forward.“

August 4, 2022

NH

Nena H

Hospice Nurse ConsultantHospital & Health Care, Self-employedUsed the software for: More than 2 years.

“Causes high levels of clinician frustration and that leads to many documentation timeliness an compliance problems.“

January 21, 2023

## Showing most helpful reviews

Showing 1-25 of 55 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
server  
Hospitality  
Used the software for: Less than 6 months

### "Scheduling Aid"

June 25, 2020

3.0

Overall content with use. Use it weekly at part-time job and makes clocking in super easy.

Pros

Easy to clock in and out of work as well as view schedule. Good way to keep on top of job and communicate with team members.

Cons

Can be confusing to navigate on mobile device and still haven't figured out full its'capabilities yet.

Review Source

SN

Sarah N.  
Intake  
Hospital & Health Care  
Used the software for: 2+ years

### "Homecare Homebase-A Homebase and Homerun if you are in healthcare! "

March 17, 2025

5.0

Overall HCHB has been very helpful in my life working in healthcare daily. It helps keep me on track with my Workflow. I have worked with many scheduling systems in my career, and it is easy to use with the mapping and ease of moving patients from clinician to clinician. There is a report for everything you need and is easy to use if you are a billing specialist too.

Pros

I really love the different options you have to upload documents in attachments and where you can put Wound Pictures or separate your Paper Visit Notes for billing. The ease to fax documents out of HCHB. The Workflow really helps you keep your tasks in order. Which everyone knows is helpful when you are multitasking with phone calls! We have worked on special projects with HCHB too, and they have always been so helpful to design things the way we need them to run.

Cons

I found the orders tracking a little difficult since you have to put a date and comment on each order you fax out, which can be very time consuming when working with a busy office who has a lot of orders. I do wish there was a way to mass stamp your orders with a date and a comment and fax them all out as one batch with a select all click.

Review Source

Response from Homecare Homebase

March 20, 2025

Sarah, Thank you for sharing your experience with HCHB. We are thrilled to hear that you've our software has made your life easier! We are committed to continuing to make improvements to our EHR, so I have passed on your suggestions to our product team as well.

SH

Stacy H.  
Former billing assistant  
Hospital & Health Care  
Used the software for: Less than 6 months

### "The Ripple Effect"

November 17, 2018

1.0

In my opinion, as the biller I saw that this software caused this company to lose a lot of money.

Pros

Having used a handful of different software programs in the healthcare field I found using this particular one taught me to appreciate the others in a big way.

Cons

This software is marketed as a “workflow” driven program that is supposed to seamlessly keep users on top of tasks to insure the ball keeps rolling without interruption. The workflow is from referral stage (accepted or not), to insurance verification (which should be done first), to scheduling start of care visit and so on. Each step has several “workflow” sections that need to be cleared. These workflow items can only be cleared from the “workflow” section of the software. In other words, it cannot be cleared simply by doing the task from other sections of the software or the patients chart. Insurance authorizations are tricky. A SOC visit cannot be scheduled without an authorization being entered, even for Medicare payors which do not require an auth. Authorizations require a "bypass" to be entered first which is only a partial auth allowing a scheduler to only plot a few visits, explained to employees that it forces auths be requested and followed up on so that the remaining visits can be scheduled. However this wasn't the case, as a turnover in employees occurred repeatedly, orders weren’t being approved in a timely manner so new employees were told to add to these bypasses to be able to schedule further visits. If bypass extensions weren’t entered, visits were not scheduled in a timely manner and ordered frequency was not honored and in the end MANY missed visits had to be entered, which happened frequently. Auth requests fell behind as well because orders hadn’t been approved and not all Ins companies allow back dating of auth requests which costed this company dearly. Also the auth workflow has many sections, Enter initial auth bypass, Request initial auth, Follow up on auth request, Enter auth upon approval, all for each patient and each auth..so much reworking on the same subject, a huge time waster and messy. Each workflow item requires coordination note to be entered (more to weed through when searching notes). To explain untimely verbal order approval, they understandably need to be approved as do many other things, usually by the Director of Nursing. As the DON rules many facets of this kind of business, her “workflow” is overwhelming, as is every assigned workflow item with this program, hence the turnover. Every employee has an overwhelming workflow that drives them to seek other employment. I saw 3 DON’s come and go in the few short months I was with this company. This in my opinion is what causes a ripple effect. If only one user in this “workflow” process cannot keep up it will and does cause every step thereafter to be off because the task does not move to the next step until the one before is complete. A couple of other things outside the workflow that cause issues: There is no visit management for looking into if visits were completed or not in the patient chart. Users have to exit the chart to go to the scheduling console that is many clicks and searches to get to. Actual visit notes are found in coordination notes that are mixed with all certification periods for that patient and there is no indication of what kind of visit it is, a follow up or oasis etc. This information is only available in the scheduler. All documents that are scanned into a patients chart are mixed as well with all cert periods so in turn users spend too much time weeding out, another big time waster. Also only one user can be in a patient chart at a time, very odd.

Review Source

SF

Sarah F.  
Volunteer coordinator  
Hospital & Health Care  
Used the software for: 2+ years

### "Home care Home base"

May 17, 2022

4.0

I actually do like working it hchb it is a bit of a learning curb but once you get the hang of it you can really get going with a lot of things moving at the same time. I will also say it would be better if the person working in it uses two screens

Pros

I do like the reports and the scheduling from the calendar. I also like the quickness of putting in refereeing the prompts.

Cons

I wish the workflow would only filter to certain people so there isn’t people with more things and some of it sitting in numerous peoples que

Review Source

Response from Homecare Homebase

May 19, 2022

Thank you for leaving us a review. I passed your feedback onto our team. If you would like to share your organization name with me, our Client Success team will be happy to take a look at ways the workflow might be improved for your company. There are a lot of customization options with HCHB, so we'll have to look at your organization's specific settings to see what options will work best for your team.

VR

Verified Reviewer  
Operations Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Top billing software but has some downfalls...."

September 19, 2018

4.0

Pros

They have been great to add programs to the software so that we can keep everything in house. We have multiple lines of business and in that respect they are very accommodating. We have been with them for years so most of our staff is familiar with the software and how it operates.

Cons

It can become super costly. They charge enormous amounts for each add-on you purchase. Also, customer service has always and still is very slow to respond at times. There are times we will wait 2-3 days for a response to what seems like a simple fix. Also not fond of a lot of the updates they do (which is often) They seem to change the look and feel of the site far too much.

Review Source

LA

Lindsy A.  
Resident services director  
Hospital & Health Care  
Used the software for: 2+ years

### "HCHB-missing the bells and whistles"

September 7, 2022

3.0

Overall, I can navigate in and out and get what I need with a little bit of frustration at times, there are multiple ways to look up information which I appreciate for ease of training users but it can also be confusing to users. It would be great to be able to have multiple scheduling consoles open without having to log into HCHB multiple times, to have scheduling tabs to be able to have a patient calendar and clinicians calendar would optimize use. I also want an easier way of blocking off schedules so that any user can know when a clinician isn’t working and doesn’t accidentally schedule clients that day.

Pros

I like that it has multiple functions with min one software. We use it mainly for medical records and scheduling. Within that there are workflows so that everyone knows what their roles and tasks are. I also like that with each report, there are descriptions so you know what exactly can be filtered and selected for the data you are looking for. Reports can be pulled into multiple formats for ease of use and review.

Cons

First, I feel that the look of the software is very dated. It has a clunky and pixelated loon reminiscent of the early Microsoft days and not up to date. It’s functionalities in some of the reporting and updating of data is lacking. For example, when adding clinicians to the clinical tab, you can only add one person at a time, this is so inefficient for my staff, when you need to add a whole 20-person care team that is a 20 minute task for one client. In addition, although there are many reports that provide the data needed, there are also not reports for obtaining a list of all providers listed in the physician tab by client. I worked with my IT administrator to get this report created and after 6 months it is still in process…why is this not more efficient to match the regulations and guidelines we have for knowing primary, secondary, and tertiary providers. There is much room for updating and improvement.

Review Source

Response from Homecare Homebase

October 17, 2022

Thank you for leaving us a review. We have passed your feedback onto our product team.

KM

Kevin M.  
Patient Care Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Not a good system"

July 10, 2022

1.0

This system is frankly awful. We went from a junky system that was at least flexible to a junky rigid system that kills time for you. I have used many EMR systems, Epic, matrix, pointclick care, suncoast to name a few and I have disliked all of those products less than HCHB. Advice: really try this out before you buy it. It is not good and just puts your staff’s frustration levels through the roof on a daily basis.

Pros

The UI is attractive. The website requires me to write more into this box, so this is an obligatory ramble but I really don’t have any other pros.

Cons

1\. It is an absolute turd. Very difficult to use. 2. Users have constant problems with the complexity of simple functions. 3. It is inflexible. The system locks you in to making choices that don’t even relate to your patients. 3. Users, despite having several years of experience working with this system, still have difficulty getting around in point care and back office. 4. Android only, this makes hardware just as big of a problem as the EMR itself. We have been sticking android tablets with poor hardware as the developers refuse to make an apple port for this. 5. From an managers perspective there is a ton of repetition involved in every aspect of this system. It wastes time like crazy. 6. The parts of the system do not communicate with each other, you end up having to duplicate entries throughout your charting and again, just a huge time vampire. 7. Poor response from homecare homebase when changes are needed and they just don’t seem to respond to feedback on how to make a better product.

Switched from

[Suncoast](https://www.capterra.com/p/129441/Suncoast/)

Because of compliance needs

Review Source

eF

ellen-beth F.  
SLP  
Hospital & Health Care  
Used the software for: 2+ years

### "The second worst documentation system I have ever used."

August 24, 2021

1.0

For a long time I would refuse to work at any company that did not value their patients only their bottom line as proven by their use of this terrible system. I only do now as I am contracted to a company that uses it. HORRIBLE SYSTEM. If I could give it zero stars I would.

Pros

Truthfully there is very little I like about this system. It is bulky, intrusive, poorly designed, non-intuitive, difficult to learn, and difficult to use.

Cons

Point of care documentation is intrusive and changes how I actually treat patients, as I have had to change my therapy sessions to follow the program. Sometimes there is a back button; sometimes a cancel; sometimes an enter. All are in different places on the screen which makes it quite difficult for muscle memory making me look down at the screen for much of the session, causing patient complaints, and interrupting the humanity in a therapy session. It is difficult to find any information from prior visits to determine what actions were taken in a session and follow up as needed.

Review Source

RJ

Robert J.  
Physical Therapist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Left My Job Because of this Software. "

August 4, 2022

2.0

Because of my dissatisfaction with the software and because I was no longer being paid hourly, but per visit at my part time home health job (which made the inefficiencies of the electronic medical record (EMR) all the more frustrating) I looked for other job opportunities. When one came up, I put in notice saying that once I discharged my caseload of patients, I would leave the company. All of my coworkers at that company were great and care about the patients, but this software was a millstone around our neck. When I called (and surprisingly spoke with) a higher level developer-type at the company, he said "We're working on it." I never saw any improvements in the year+ I was there. I know of one other person who retired early because of a corporate take-over resulted in her having to use this software. Seriously, RUN FOR THE HILLS!!! if you have to use this software.

Pros

\-Once you click through the all of the other screens, doing a daily visit note can be relatively straight forward.

Cons

\-For some reason you can only type in capital letters (which makes distinguishing between pt (patient) and PT (Physical Therapist) annoying. -The redundancy in clicking/tapping and number of screens/menus you have to navigate is truly mind-boggling None of my coworkers while I worked for the home health agency liked it. They just tolerated it because there were good benefits from working with the company. I used the software for over a year part time and the more I used it the more I disliked it. Very tedious. Its like it was designed by someone stuck in the 1990's for user-interface ease of use. I used this software from December 2020 to March 2022 part-time.

Review Source

VR

Verified Reviewer  
Social Worker  
Hospital & Health Care  
Used the software for: 1-2 years

### "Hospice amy"

November 17, 2018

5.0

It has been very helpful keeping g my visits and orders scheduled and timely. I can find all patient information quickly from other client providers within our hospice team.

Pros

I can quickly and easily find clients demographic information, medical information, orders, plans, billing, etc

Cons

There are many options and paths you can take so you have to take some time familiarizing yourself with the product in order to navigate quickly.

Review Source

GP

G P.  
Hospice Medical Director  
Hospital & Health Care  
Used the software for: 2+ years

### "Not Clinically Practical or User Friendly "

January 30, 2017

1.0

It does not produce a clinically functional note to communicate what is actually happening with the patient. It takes a lot of effort to get into and out of notes. You cannot have more than one window open at a time, so you cannot review patient information while trying to write clinical or CTI notes. It goes down often.

Pros

Web based

Cons

Information not easily accessible or clinically practical System goes down and they are not responsive

Review Source

BK

Barbara K.  
field staff  
Hospital & Health Care  
Used the software for: 2+ years

### "homecare homebase"

July 5, 2019

4.0

Pros

can be used on a tablet, accepts electronic signatures and is date driven

Cons

too many clicks to enter data that is non-essential

Review Source

LW

Lisa W.  
Nurse Manager/HR Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Data Drive System"

June 7, 2017

3.0

Pros

Good product to help track visit time, documentation and travel. End user able to document at home where care provided.

Cons

Dependent on back office staff to "push" workflow, so clinicians have access to patient information and visit documentation

Review Source

mN

mary N.  
Director of Clinical Services  
  
Used the software for: 1-2 years

### "cumbersome, time-consuming,inefficient"

February 14, 2019

1.0

Look elsewhere for a hospice EMR

Pros

There is some ease of use for practitioners on tablets. I cannot think of much else that I find as positive

Cons

Hours upon hours wasted in documenting, learning to use, and attempts to correct issues This system is not tailored to hospice (maybe designed for homecare?) POC are close to impossible to work with- most practitioners just fill in anything just to do it. You can expect to be cited for your POC if you attempt to use this system. Very difficult , if not impossible to actually use the POC as a tool for caring for patients. Noone at HCHB is able to explain how to use the POC - they will give lip service to ste-by-step instructions,that do not work. HCHB training was very poor- many staff at hchb don't seem to understand their own system.

Review Source

CG

Coast G.  
Rn  
  
Used the software for:

### "No no no"

March 1, 2015

1.0

The tablet is very difficult to work on , and whoever designed this program has no I repeat no healthcare experience .Why would you design a program/use a tablet that does not have enough memory for you to view all branch patients ? Imagine being the on call nurse getting the 5 am call about a pt in trouble and getting to tell the pt " I have to call a number get you put on my device so I can get a good picture of what's been going on with you,where you live , meds you take etc...And it's lovely when you get a new tablet and the predictive text changes what you put in and you get to spend even more time charting! Note to all medical software designers charting should be the easiest part of a healthcare workers job , we are there to make people better, not battle with a horrible program and tablet. It's also a pain to see another persons patient as this program does not "look back" at previous visits like all scripts did , but the wound tool maybe the stupidest part of it all what and experienced nurse could say in one sentence requires opening a special tab entering data in several fields but hey don't worry the person following behind you can't see what you have done unless the hunt for it. I think medicare is going to nail agencies when it sees multiple repetitive goals/interventions are charted on inconsistently

Review Source

EP

Eddie P.  
HR Generalist  
Hospital & Health Care  
Used the software for: 6-12 months

### "Amazing!"

May 2, 2019

5.0

Love it! Very easy and convenient!

Pros

Homecare Homebase is one of two primary databases we use for our organization. If all systems could be this user friendly and helpful, work would be a breeze! We are able to maintain and track all of our healthcare requirements and employee information in one location and that makes our operations run smooth!

Cons

Some additional reporting capabilities would be helpful, but not a deal breaker!

Review Source

PB

Paula B.  
Rn  
  
Used the software for:

### "Hate it"

January 22, 2015

1.0

The good thing about this program... Well it does have drug instruction. It appears the designer had never ever worked in home health . There is repetitive charting required as goals/ interventions are automatically added it is unreasonable to have 50 goals on a six visit admit but the clinican has no control over it , you Have to constantly open tabs poorly designed program thanks for adding a million visit codes which now get to be plotted by admitting clinical staff this program has made an already hard job even harder ! The auromatic milage calculator is wrong when doing miles document storage is not user friendly and the tablet is hard to use

Review Source

sE

samantha E.  
Rn  
  
Used the software for:

### "No wat"

April 12, 2016

1.0

This is without a doubt the worst the home healthcare charting system ever madeyou will get the joy of dealing with continuous updates that do not improve the basic flaws in the system you do not chart against the goals you actually write in with you cannot attach photos to a visit so that you can see your wound there are no codes for UAVs there is no section for urine test and you have to write that The vital signs are not friended this system absolutely sucks

Review Source

SP

Susan P.  
DIRECTOR  
Accounting  
Used the software for: 6-12 months

### "Reliable Platform for Organising Homecare Work"

September 24, 2026

5.0

Overall, my experience with Homecare Homebase has been positive. It provides useful tools for managing care information, documentation, schedules, and day-to-day tasks in one place. Once you get familiar with the system, it helps keep information organised and makes it easier for staff to stay on top of their work. The learning curve can be a little challenging at first, but overall it is a useful platform.

Pros

What I liked most about Homecare Homebase is that it keeps important patient and care information organised in one place. It makes it easier to manage documentation, care plans, schedules, and communication, while helping staff stay up to date with the information they need.

Cons

The main thing I liked least about Homecare Homebase is that the system can take some time to learn, especially for new users. Some screens and processes can feel a little complicated, and navigating between different features could be more straightforward.

Review Source

RH

Rocky H.  
IT Systems Specialist  
Hospital & Health Care  
Used the software for: 2+ years

### "It does what it needs to"

December 29, 2025

4.0

It hasn't been too bad, and service outages are rare, however, there have been several times where HCHB support has apparently given up, with responses like "Must be a device issue" or "Uninstall/reinstall Citrix". With no help troubleshooting past those two responses.

Pros

Maintaining database is great when it works correctly! If one person is not following SOP it makes it a nightmare.

Cons

Trainings leave something to be desired. It's a lot of prerecorded video that isn't engaging or captivating to the audience.

Review Source

Response from Homecare Homebase

March 27, 2026

Thank you for your feedback.

VJ

Vera J.  
Volunteer Coordinator  
Hospital & Health Care  
Used the software for: 1-2 years

### "Strongly do not recommend this EMR"

July 9, 2025

1.0

Truly terrible. In both instances I went from a platform that was not amazing but was quite usable, to a platform that forced me to do every part of my job twice, and did nothing to help me along the way.

Pros

I liked almost nothing about this product. I transitioned to it from a proprietary EMR which was built basically off PDFs of their paper forms, and from Epic, which is big and complicated but customizable

Cons

Homecare Homebase is essentially like typing your documentation into a word document with prompts. It makes almost nothing easy, you can erase the prompts if you want which seems concerning, and often it forces you to do doublework.

Switched from

[Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)

Hospice was bought by a private equity company who did not want to pay for a premium product

Review Source

Gagandeep S.  
DIRECTOR  
Accounting  
Used the software for: Less than 6 months

### "Reliable Platform for Managing Homecare Operations"

September 28, 2026

5.0

My overall experience with Homecare Homebase has been positive. It is a useful platform for coordinating homecare operations and keeping documentation organized, although a simpler and more intuitive interface would improve the experience.

Pros

Pros: Homecare Homebase provides a centralized platform for managing patient information, scheduling, documentation, and communication. It helps keep important information organized and accessible.

Cons

Cons: The interface can feel somewhat complicated, and some tasks require multiple steps. It can also take time to become familiar with all of the available features.

Review Source

SL

Sam L.  
Operations  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great Experience. Super user friendly!"

March 24, 2026

5.0

Pros

Love that it's user friendly and easy to use for someone not very tech-savvy. It's greatly helped my team in so many ways!

Cons

Nothing comes to mind. Everything has been great! My experience thus far as been more beneficial than not!

Review Source

Response from Homecare Homebase

March 27, 2026

Thank you for sharing your experience with HCHB. We are thrilled to hear that you've our software has made your life easier!

KR

Katy R.  
Vice President of Operations  
Medical Practice  
Used the software for: 2+ years

### "HCHB has been a partnership success"

September 24, 2024

4.0

Its been a great experience for our company who moved from a smaller vendor to HCHB. We knew with this change it would dilute the attention some since HCHB has a lot of customers but all and all they do an excellent job still giving us the attention we need to be successful on the product and the implementation team was top notch.

Pros

Extremely robust program, can customize to your agency but also ensures you stay within regulatory requirements.

Cons

Being a larger company its hard to communicate glitches or minor flaws in the system and see them be fixed. IE maybe an inconsistent box that you cannot type/search in when all other boxes are - would be hard to get this resolved since its not a pain point but still is an annoyance for an end user.

Alternatives considered

[iKnowMed](https://www.capterra.com/p/213436/iKnowMed/)

Reason for choosing Homecare Homebase

HCHB had more features and I knew it was the better pick even with the price point difference. It was worth the investment to be on a product we knew could support our growth in the long term.

Switched from

[Othership](https://www.capterra.com/p/266602/Othership/)

Healthcare First wasnt an option so selected other. HCF was our EMR and was not able to keep up with an agency our size both in speed of the system but also features. We were ready to move to bedside charting with tablets and HCF was not in a place to support this.

Review Source

Response from Homecare Homebase

September 25, 2024

Katy, Thank you for sharing your insights. We are glad to hear you've had a good experience partnering with HCHB and look forward to helping your organization grow!

SC

Sandra C.  
Director of Nursing  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Performed poorly. "

September 23, 2022

3.0

I would describe my overall experience as a flop. I would advise organizations to think carefully before making a decision and at the least do not get locked into a contract with Homecare Homebase before having the oppurtunity to extensively test it. I was tasked with selecting and deploying a new home health care solution and I personally chose Homecare Homebase. Right away the poor layout caused time management to suffer. Malfunctions started to disrupt our entire workflow. I waited days to hear back from support, something I don't like to experience. I don't believe the agents have the ability to provide any assistance. Later on I found reviews of Homecare Homebase and almost every reviewer voiced the same complaints. The importance of research and reviews is something I won't forget -- ever again.

Pros

\- Manage multiple components of home health care. - Billing features. - Freedom to choose add-ons. - Parent company established prior to 2000. - Company is located in Kentucky, United States.

Cons

\- Poor performance in all. - Disruptive malfunctions. - Missing features and poor feature quality. - Time management suffers, efficiency and case load suffers. - Workflow feature is locked into place. - Impractical layout that's changed again and again. Senseless restrictions. - Complaints were heard but were never addressed. - Poor support.

Alternatives considered

[Alora Home Health](https://www.capterra.com/p/69030/Alora-Homecare-Software/)[WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/)

Reason for choosing Homecare Homebase

Because HCHB was located only an hour or two away and I felt that I could trust them.

Switched from

[ShiftCare](https://www.capterra.com/p/233684/ShiftCare/)

Because my superiors asked me to find something new.

Review Source

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