# Page 2 | Homecare Homebase Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Homecare Homebase the right Hospice solution for you? Explore 53 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/82177/Homecare-Homebase/reviews --- Homecare Homebase 2.8 (53) [View alternatives](https://www.capterra.com/p/82177/Homecare-Homebase/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 2 - Reviews of Homecare Homebase ## Showing most helpful reviews Showing 26-50 of 53 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GP Ginger P. Director of Contracts and Licensing Hospital & Health Care Used the software for: 2+ years ### "HCHB Review" February 19, 2019 4.0 Since day one from the trainers to customer support, it has been a positive experience. We feel supported when needed and really appreciate the customer support re structure that is going on at this time. Pros HCHB is great in that it puts the workflow to the forefront so it must be addressed. No missing work items or trying to remember if you did a process. It reminds you or actually has hard stops to keep you from moving foward without the required information. Cons some of the stops require HCHB to intervene. While I at times understand I think it should be a the agencies discretion. My number one con is the when a patient changes insurance and a new episode must be opened and retro episode information added. Review Source AE AMY E. RN Case Manager Hospital & Health Care Used the software for: 2+ years ### "Excellent" December 2, 2020 5.0 I love this software...I've used brightree/Matrixcare also in another position and HC/HB is sooo much better! Easy to navigate. All your info is readily available from main screen. Adaptable by admin. Cant praise it enough! Pros Ease if use/user friendly. Information readily available and easy to find. Well organized Cons Some issues with glitches, like not syncing sometimes. Supply list can be confusing. Confusing to update/change plan of care. Difficulty updating aide care plan (I can change it but it doesnt "stick") but i probably just need to read up on how to do that correctly. So much good about everything else, these are minor. Review Source RG Ruel G. Bereavement Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Leaves a Lot to be Desired " May 14, 2021 1.0 This software is not user-friendly and not intuitive. User still has to use some form of spreadsheet tracking to make sure they don’t miss anything. I have seen much much better software than this. This review does not even mention to broken link between HCHB and PointCare (the tablet version for field clinicians). Pros Ability to run a deaths report in real time for any clinical team. Ability to print mailing labels on the dot. Cons Bereavement letters can’t be filtered for only those with addresses. Risk assessments overwrites care plans leaving the user to have to rewrite the care plan instead of just revising it. Workflow console and alerts are not linked. Too many clicks needed to schedule a visit. There are several places to schedule visits and you can lose visits if they are not assigned to a clinician. Review Source FJ Farl J. Per Diem Physical Therapist Hospital & Health Care Used the software for: 6-12 months ### "Hard to document, hard to read." March 18, 2019 1.0 I’m a Rehab clinician and adoption of this software has negatively influence my patient care. The data collected is repetitive, incomplete, time consuming and uniformative. The only “help” available is by phone and inconveniently available. There is no online help file, FAQ or discussion forum. Many of the reviews of this software are unavailable, perhaps due to reputation management. The only online reviews, on allnurses.com, are overwhelmingly negative. Back office assignment and management using this software has been chaotic and frankly necglectful. This software has prompted an incompetent and irresponsible relationship to patients. Pros Nothing. I use 3 O.S. s in my job. I don’t find Android friendly, I don’t experience th Software as usable. Cons Not designed for keyboard entry. Speech to text requires persistent editing. Clinically deficient. Difficult to read. All in caps. Pretends to A.I. but poorly thought out and inconsistent. Redundant, uninformative, time consuming and negligent. Low usability. Review Source NM Nancy M. Rn Hospital & Health Care Used the software for: Less than 6 months ### "Field RN user" December 17, 2019 1.0 Poor so far Pros Can sync quickly. That's it. Being able to use small device is kinda of nice . Cons From field staff point of view hchb is very poor program. Pathways do not reflect care provided. Waiting around for office staff to change codes, add visits, process work que is extremely slow. Buddy codes are a mess for large organization. We end up with visits on one nurse and buddy codes on another. Makes no sense that buddy codes can be moved separate from a visit.There are repetitive questions in some areas of assessment that are not needed nor appropriate. I spend more time "looking" at my phone during a visit than I do the patient. No ability to self schedule my case load.Writing exceptions all the time as to why i wasn't in home 30 minutes, when I actually was is annoying now. The system we have on scanning documents that MD have written by hand is not legible half the time so make figuring orders a concern. I'd rather go back to epic. Switched from [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) Don't know I'm field staff Sure it cheaper Review Source DP Deliana P. Hospice and In Home Palliative Care Medical Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Good for Hospice and Home Health services, easy to use" October 20, 2020 5.0 It works well for me personally, however I would appreciate an app and alerts when I have work to do on it. Pros It is quite simple and easy to use for Home Health agencies and Hospices. I approve orders in it and it takes me literally 3 clicks and steps. It took me very little time to learn how to use it. I have heard others have had the same experience. I would imaging training costs are low. Tracking referrals is very easy. Cons It does not interface with Epic well which is unfortunate. Epic is the most commonly used software by hospitals and large health system. It is not convenient for nurses who have to chart in both softwares. I wish this software would alert me when orders come to my in-basket to sign. I have to remember to log in every week. Unlike other software such as Epic, they do not have a phone app. Epic app alerts you when you have a message. To compete, HH should create an app, too. At times too many questions have to be answered and repeating information has to be typed in by hand, which wastes time and takes away from time spent with the patient. Review Source SD Steven D. Bereavement Coordinator Hospital & Health Care Used the software for: 2+ years ### "Review of Bereavement Tracking panel" March 27, 2020 5.0 This software has been essential to keeping track of when to contact family members and other loved ones. Pros I like that the software keeps track of when to send letters and the one to make phone calls Cons What using the calendar function to plot phone calls it would be nice if the calendar showed national and religious holidays to prevent scheduling on those days. Review Source DS Denise S. Staff Nurse Used the software for: ### "Honest review of homecarehomebase by nurse who uses every day" November 14, 2010 2.0 Absolutely, unequivocally a resounding NO WAY Pros Some realtime info is available however admissions and recertifications not available as realtime until fully reviewed by coders Demographics info available immediately The pros for office staff and billing purposes are readily apparent and this is the major advantage Cons This little device sorry,rephrase, this miniature device is totally inadequate to be working with all day and all night Mark my words, you will be working on this little monster for the entire day &night whenever you see patients. It is slowwww, tedious to use due to miniature size and it is laborious as you need to address hundreds of screens to move through this program. It is difficult to retrieve information as it requires backtracking again through screen after screen. The type is extremely small and difficult to use continually all day & night and this is with largest type available. It has made my job easily 12 hrs a day and since I'm salaried no overtime. Basically, my job is nurse during day and data entry every single night . There is lag time with every entry and with every screen change causing delay in my data entry job. Trust me, the nursing staff will be very unhappy with this program. Mgt not sympathetic as they shrug and say "That's the way it is". Review Source BC Bevan C. Clinical Administrator Hospital & Health Care Used the software for: 2+ years ### "Many ways to get the job done. " March 7, 2018 3.0 Pros On a desktop, the software is easy to use and has many different ways of getting the same task done. Cons If on a tablet, it gets hung up and is impossible to resolve until log on with desktop and un-hang yourself. Review Source MF Mike F. Recruiter Hospital & Health Care Used the software for: 2+ years ### "Great Product!" March 20, 2018 4.0 Our company uses this software all day, every day. We could not provide the high level of care we do without a robust software like HCHB. Pros Great all in one software for a growing hospice company. Without this I don't know how we could function as a company, this is great! Cons They roll out quite a few updates the system can go down from time to time but if you can be patient and plan for it you'll be fine. Review Source GP G P. Hospice Medical Director Hospital & Health Care Used the software for: 2+ years ### "Not Clinically Practical or User Friendly " January 30, 2017 1.0 It does not produce a clinically functional note to communicate what is actually happening with the patient. It takes a lot of effort to get into and out of notes. You cannot have more than one window open at a time, so you cannot review patient information while trying to write clinical or CTI notes. It goes down often. Pros Web based Cons Information not easily accessible or clinically practical System goes down and they are not responsive Review Source ZG Zach G. Business systems analyst Hospital & Health Care Used the software for: 1-2 years ### "Powerful home care and hospice automation software " March 19, 2018 5.0 Pros HCHB has a multitude of integrations for supporting our nurses including integrations with patient data, physician office integration, payroll, and others. The scanning features have drastically reduced the administrative hours nurses spend allowing them more quality time with patients. Cons HCHB is growing fast and has some of the biggest home health and hospice agencies. Sometimes they seem over stretched, but it usually happens in phases. They are constantly getting better and more reliable with compliance needs. Review Source BK Barbara K. field staff Hospital & Health Care Used the software for: 2+ years ### "homecare homebase" July 5, 2019 4.0 Pros can be used on a tablet, accepts electronic signatures and is date driven Cons too many clicks to enter data that is non-essential Review Source LD Lynette D. OTR Hospital & Health Care Used the software for: 1-2 years ### "Very specific documentation needs " April 14, 2017 3.0 Pros Amazing ability to look up patients, and map your day. I miss this feature the most when working with my new software. Looking up patients at a touch of a button and not searching really made my evenings and mornings trying to plan for my day and caseload very easy. Cons Did not have a lot of ability to choose what you needed in certain sections. Sometimes would have to click an answer that didn't really fit, and then would later have to type a narrative to explain Review Source Rebecca D. Registered Nurse Health, Wellness and Fitness Used the software for: Less than 6 months ### "Ok, I guess?" June 9, 2019 5.0 Pros It's very easy to use, doesn't take a long time to load, and keeps track of my mileage automatically so I don't have to. Cons You have to refresh several times to get changes to take effect. For example, if I reschedule a patient to tomorrow, I have to refresh to get the visit off of today, then again to get it on tomorrow. There's gotta be a less time consuming way to do this. Review Source LW Lisa W. Nurse Manager/HR Manager Hospital & Health Care Used the software for: 1-2 years ### "Data Drive System" June 7, 2017 3.0 Pros Good product to help track visit time, documentation and travel. End user able to document at home where care provided. Cons Dependent on back office staff to "push" workflow, so clinicians have access to patient information and visit documentation Review Source CW Clay W. Owner Hospital & Health Care Used the software for: Less than 6 months ### "Not a fan of this inflexible system" November 23, 2016 2.0 This Android based system forces users into the most check-box driven system in the Universe. The pro is that the system makes you jump through the hoops. The con is that the system makes you jump through hoops. Pros The system forces you to write your notes every day. Once you get used to it, its nice to stay in the rhythm of documenting when you are with your patients or immediately after. You can't really get behind if you are doing it right. This system keeps clinicians very honest about the actual timing of patient visits. This is another system that CTO's and CFO's geek out about. Cons The goals and interventions are rigid and difficult to incorporate into the actual functional activities. If you are in the middle of a visit and need to change the visit type, you have to depend on the office to schedule things for you. When that happens, you often have to document after the fact and the system makes it very difficult to record the time of the actual treatment. Review Source mN mary N. Director of Clinical Services Used the software for: 1-2 years ### "cumbersome, time-consuming,inefficient" February 14, 2019 1.0 Look elsewhere for a hospice EMR Pros There is some ease of use for practitioners on tablets. I cannot think of much else that I find as positive Cons Hours upon hours wasted in documenting, learning to use, and attempts to correct issues This system is not tailored to hospice (maybe designed for homecare?) POC are close to impossible to work with- most practitioners just fill in anything just to do it. You can expect to be cited for your POC if you attempt to use this system. Very difficult , if not impossible to actually use the POC as a tool for caring for patients. Noone at HCHB is able to explain how to use the POC - they will give lip service to ste-by-step instructions,that do not work. HCHB training was very poor- many staff at hchb don't seem to understand their own system. Review Source TA Tom A. RN Hospital & Health Care Used the software for: 1-2 years ### "like wrestling a 500lb gorilla every morning" November 26, 2017 1.0 Pros Ease of going thru the routine visit assessment' Sync is easy and quik. Speed is adequate. Voice recognition is skechy at best Cons might be just the organization I work for but : changes in dr orders that need to be authed prior to scheduling visit. Make for missed visits. : too time consuming to change a routine visit to a dischange or discharge to routine visit. Review Source CG Coast G. Rn Used the software for: ### "No no no" March 1, 2015 1.0 The tablet is very difficult to work on , and whoever designed this program has no I repeat no healthcare experience .Why would you design a program/use a tablet that does not have enough memory for you to view all branch patients ? Imagine being the on call nurse getting the 5 am call about a pt in trouble and getting to tell the pt " I have to call a number get you put on my device so I can get a good picture of what's been going on with you,where you live , meds you take etc...And it's lovely when you get a new tablet and the predictive text changes what you put in and you get to spend even more time charting! Note to all medical software designers charting should be the easiest part of a healthcare workers job , we are there to make people better, not battle with a horrible program and tablet. It's also a pain to see another persons patient as this program does not "look back" at previous visits like all scripts did , but the wound tool maybe the stupidest part of it all what and experienced nurse could say in one sentence requires opening a special tab entering data in several fields but hey don't worry the person following behind you can't see what you have done unless the hunt for it. I think medicare is going to nail agencies when it sees multiple repetitive goals/interventions are charted on inconsistently Review Source VP Vani P. Homecare PT Hospital & Health Care Used the software for: 1-2 years ### "Benefits of Homecare Homebase" May 8, 2017 5.0 easily used on tablets Pros Intuitive, less time consuming, ability to compare answers to OASIS questions prior to finalizing discharge from services. Up to date with regulatory changes Cons agency has to pay for better utilization of various tools, otherwise can't think of anything negative. Review Source EP Eddie P. HR Generalist Hospital & Health Care Used the software for: 6-12 months ### "Amazing!" May 2, 2019 5.0 Love it! Very easy and convenient! Pros Homecare Homebase is one of two primary databases we use for our organization. If all systems could be this user friendly and helpful, work would be a breeze! We are able to maintain and track all of our healthcare requirements and employee information in one location and that makes our operations run smooth! Cons Some additional reporting capabilities would be helpful, but not a deal breaker! Review Source VR Verified Reviewer server Hospitality Used the software for: Less than 6 months ### "Scheduling Aid" June 25, 2020 3.0 Overall content with use. Use it weekly at part-time job and makes clocking in super easy. Pros Easy to clock in and out of work as well as view schedule. Good way to keep on top of job and communicate with team members. Cons Can be confusing to navigate on mobile device and still haven't figured out full its'capabilities yet. Review Source GG Gina G. RN, case manager Hospital & Health Care Used the software for: Less than 6 months ### "Horrific and unnecessary hundreds of questions and tabs" January 17, 2017 1.0 The clinician, nurse or therapist will spend more time in the patients home documenting the hundreds of questions that are not all necessary. So a regular visit will be over an hour and if you have cars to perform such as wound vac, pic care, labs, IV, pill box, wound. Care, expect the additional time over the 45 min to hour documenting. A loss of money and you will work much more with no compensation. Additionally, my patients fall asleep during assessment and documentation, and I had to wake them 2 or 3 times during. Pros It allows minimal error Cons You will work double but paid the same, unnecessary questions, very lengthy. Review Source PB Paula B. Rn Used the software for: ### "Hate it" January 22, 2015 1.0 The good thing about this program... Well it does have drug instruction. It appears the designer had never ever worked in home health . There is repetitive charting required as goals/ interventions are automatically added it is unreasonable to have 50 goals on a six visit admit but the clinican has no control over it , you Have to constantly open tabs poorly designed program thanks for adding a million visit codes which now get to be plotted by admitting clinical staff this program has made an already hard job even harder ! The auromatic milage calculator is wrong when doing miles document storage is not user friendly and the tablet is hard to use Review Source Similar Products Featured ## Related categories [Home Health Care](https://www.capterra.com/home-health-care-software/)[Hospice](https://www.capterra.com/hospice-software/)[Home Care](https://www.capterra.com/home-care-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.