# Case Closed Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Case Closed Software - reviews, pricing plans, popular comparisons to other Investigation Management products and more. Source: https://www.capterra.com/p/82291/Case-Closed --- # Case Closed Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Case Closed ## What is Case Closed? CASE CLOSED SOFTWARE is the best investigation management system available. Our web-based case management software is uniquely designed for specialized and multi-jurisdictional agencies. Case Closed is CJIS-Compliant and available both on our über-secure cloud or on your own servers. This is the gold-standard for investigation case management. Clients include Federal Agencies, State Governments, Investigative Task Forces, Anti-Human Trafficking Teams, and many, many more. ## What is Case Closed used for? [Investigation Management](https://www.capterra.com/investigation-management-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $149 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Case Closed?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.caseclosedsoftware.com&name=Case Closed) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Case Closed 5.0 (10) VS. [4.4 (79)](https://www.capterra.com/p/147599/Resolver/reviews/) Starting Price $149 Flat Rate, Per Month Starting Price $10000 Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (10) Ease Of Use 4.4 (8) Value For Money 5.0 (9) Value For Money 4.5 (7) Customer Service 5.0 (10) Customer Service 4.6 (7) ## Case Closed alternatives [4.7 (125)](https://www.capterra.com/p/131579/SmartAdvocate/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.8 (45)](https://www.capterra.com/p/234773/FaceUp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.4 (286)](https://www.capterra.com/p/140815/Filevine/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.6 (25)](https://www.capterra.com/p/119211/Incident-Tracker/reviews/) Starting price $2300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/82291/Case-Closed/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Audit Trail A record of all activities within the system, including user access, changes made, etc. Built-In Database A system that allows access to a database structure without relying on an external program Case Management Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Case Closed 32 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges A record of all activities within the system, including user access, changes made, etc. A system that allows access to a database structure without relying on an external program Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Access and track notes regarding case activities and updates within case files Track and manage adherence to policies for any service, product, process, or supplier Configure existing workflows to meet your organization's needs Manage, organize, and store contact information Customize contracts and forms to collect specific information Alter the layout and content of reports Import and export data to and from software applications Ability to handle large datasets Graphical representation of data Store, manage, and track all electronic documents in a centralized location Administration and control of evidence related to investigations/cases Manage and track all disruptions and incidents Activities related to the initial admission of a charge into the organization's care Access software remotely via mobile devices Manage and support multiple locations Ability to record, store, update, and retrieve information Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Initiate collection and analysis of known risks Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Track the status over time for a request, process, asset, or transaction Collect and record basic information related to suspects Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Create, design and manage workflows for repetitive tasks Features 5.0 (9) 5.0 Based on 9 reviews ## Pricing Value for money 5.0 (9) Free Trial Basic $149.00 Flat Rate,Per Month Value for money 5.0 (9) 5.0 Based on 9 reviews ## Support, customer service and training options Customer Service 5.0 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (10) 5.0 Based on 10 reviews ## User reviews Overall rating 5.0 Based on 10 reviews Filter by rating 5(10) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SS steven s. Owner Law Enforcement ### "Case Closed works for Cold West" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 19, 2022 We were having trouble with detectives in different locations working on the same case and keeping out file straight and it became nearly impossible for detectives to keep the files up to date. Case closed fixed that for us and our cases are now seamless. Pros It keeps our cases manageable. We have detectives in other states and they are able access the files and add information to share with our in the task force. Case Closed has changed the way we operate daily with out case load. We love this software, Thank you! Cons We have not run across a feature that we think needs improvement and we are 2 years in. But we will keep looking. Reasons for choosing Case Closed recomended by a user who was very happy with the product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 21, 2022 Steve, thank you so much for your kind words! We love being your case management systems provider! TN Themba N. Forensic Investigator Law Enforcement ### "Case management review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 7, 2022 Pros it is easy use. all the functions of the software are user friendly and self explanatory Cons sometimes the loading of the pages is a bit slower Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 11, 2022 Themba, it's awesome to be your investigation management software partner in South Africa. Glad to see our software being used so universally! BK Brad K. Major Law Enforcement ### "Baldwin County Sheriff's Office " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 30, 2022 I am completely satisfied. Pros Ease of use and the organization it provides for our case files. Cons I have not had any problems that Case Closed has not rectified or modified to fit my needs. Reasons for choosing Case Closed I was happy with what Case Closed offered and it fit my needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 31, 2022 Thank you for your feedback, Brad. It is an honor to serve your county and task force with our investigation software. MP Matt P. Chief Strategist Non-Profit Organization Management ### "Out of the box case management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 25, 2022 I am very pleased with Case Closed. This CMS meets our needs for global case tracking, assignment, collaboration and support. Pros We needed a solution that was multilingual and intuitive cross-culturally. Case Closed was a perfect fit. Cons Some fields required customization to fit our needs, but that was expected and customer service was very easy to work with. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Salesforce was overly complicated for our needs and very expensive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 30, 2022 Thank you for the kind feedback, Matt. It is truly a pleasure to support your team in the fight against human trafficking. CS Craig S. Founder Non-Profit Organization Management ### "Wisely Created, Huge Help" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 24, 2022 Pros We most appreciate the way the product was wisely laid out with the proper drop-down windows that make the job so much easier. Cons We’re so pleased with how well it was thought out that I don’t have a point to complain about. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 30, 2022 Thank you for allowing us to play a role in your global team's important investigative work, Craig! JR Janette R. Sn. Specialist, Anti-Global Dogfighting Non-Profit Organization Management ### "Outstanding Customer Service and Afforable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 6, 2020 Case Closed has significant helped us in tracking/connecting targets in our dogfighting investigations. It keeps the data centralized in one location and allows specific search requests even is the spelling is off. You can't go wrong for the value and the customer service. Pros I cannot say enough good things about the incredible customer service by Case Closed. They are responsive to problems or concerns and do their best to modify the program for our customary needs. As a nonprofit, we could not spend tens of thousands of dollars on a program but needed the capability to track, monitor, and collect intelligence on targets. Case Closed has made it possible. We investigate dogfighting internationally and Case Closed created new fields and added each country into the drop down boxes for accurate reporting. Cons Still learning the system so no complaints thus far. Since this is primarily used by law enforcement, there are some fields that are not applicable for us. It would be nice to have those fields removed but not a "con" per say. Reasons for choosing Case Closed Initially it was the cost steered me in the direction of Case Closed but after working with them I was impressed with their desire to customize the database for our needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 30, 2022 Thank you for your review, Janette. Supporting the Humane Society International's global anti-dogfighting task force is an honor! DB DeWayne B. Commander Law Enforcement ### "Case Closed the ultimate Law Enforcement Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 13, 2019 Overall experience is a 10+. CC has help my agency with time management to reduce the amount of time preparing a case file for prosecution. In addition, the customer service is by far the best I’ve ever experienced. I highly recommend this software! Pros CC is a valuable tool to link persons, vehicles, and evidence from case to case. To be able to search these things and to see how or if they are linked together is a great tool. It helps solve crimes and saves investigation times. Cons There were a few features that were difficult for a supervisor to approve reports but talking with CC team, they took action to help simplify the process. Switched from [SmartDocs](https://www.capterra.com/p/143966/SmartDocs-for-Microsoft-Word/) CC builds a case file and stores it all in one place without multiple folders. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 30, 2022 Thank you, Commander Brown. We're glad to be the technology backbone of your multi-jurisdictional drug task force! TH Travis H. Investigator Law Enforcement ### "CaseClosed Software Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 12, 2019 Pros Going from paper and filing cabinets, CaseClosed has allowed us to fully digitize our case files; giving us ease of use and collaboration on cases. Being able to simply send the case file to a Prosecutor has cut down processing and intake times immensely. Cons With all software products, there are bound to be "bugs". However, Crime Tech Solutions has been there to fix any issue we have ran into thus far. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 30, 2022 We appreciate the feedback, Travis. Supporting the Office for Public Affairs with our investigation management software is a true pleasure. MP Mehul P. Director and GM Program Development ### "Much better than our previous case management software." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 21, 2018 We can quickly organize our cases, collaborate with our partners, and stay much more organized than ever before. Pros It's the only software we found that is loaded with features and cloud-based so we were up and running in a few days. Cons There are frequent updates as new features are added. At least the updates are done at night but can be annoying. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 30, 2022 Thank you for your feedback, sir. Case Closed Software is very proud to provide the investigation management software your team uses daily. SK Sharon K. Controller ### "Easily the most powerful and cost-effective suite of investigation software solutions" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 June 2, 2016 Case Closed tracks everything related to criminal investigations. Track Cases, Tips, Tasks, Incidents, Charges, Court Status, attach Video/Audio, Images (and other files), Internal messaging (to & from other detectives), Investigator Dashboard, send SMS Text messages, Informants, Medicaid Fraud. Evidence tracking with barcode and much more. Generate Reports on any data. Workflow for Supervisors' approval of cases. Reminders of unread messages and overdue tasks. Track money Tills. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 30, 2022 Thank you for being one of our very first clients, Sharon! You and your team have been a pleasure to work with all these years. [View all Reviews](https://www.capterra.com/p/82291/Case-Closed/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)