# Case Closed Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Case Closed the right Investigation Management solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/82291/Case-Closed/reviews --- Case Closed 5 (10) [View alternatives](https://www.capterra.com/p/82291/Case-Closed/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Case Closed Ease of use 5.0 Customer Service 5.0 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MP Matt P. Chief Strategist Non-Profit Organization Management Used the software for: 1-2 years ### "Out of the box case management" March 25, 2022 5.0 I am very pleased with Case Closed. This CMS meets our needs for global case tracking, assignment, collaboration and support. Pros We needed a solution that was multilingual and intuitive cross-culturally. Case Closed was a perfect fit. Cons Some fields required customization to fit our needs, but that was expected and customer service was very easy to work with. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Salesforce was overly complicated for our needs and very expensive. Review Source Response from Case Closed Software March 30, 2022 Thank you for the kind feedback, Matt. It is truly a pleasure to support your team in the fight against human trafficking. DB DeWayne B. Commander Law Enforcement Used the software for: 6-12 months ### "Case Closed the ultimate Law Enforcement Software" December 13, 2019 5.0 Overall experience is a 10+. CC has help my agency with time management to reduce the amount of time preparing a case file for prosecution. In addition, the customer service is by far the best I’ve ever experienced. I highly recommend this software! Pros CC is a valuable tool to link persons, vehicles, and evidence from case to case. To be able to search these things and to see how or if they are linked together is a great tool. It helps solve crimes and saves investigation times. Cons There were a few features that were difficult for a supervisor to approve reports but talking with CC team, they took action to help simplify the process. Switched from [SmartDocs](https://www.capterra.com/p/143966/SmartDocs-for-Microsoft-Word/) CC builds a case file and stores it all in one place without multiple folders. Review Source Response from Case Closed Software March 30, 2022 Thank you, Commander Brown. We're glad to be the technology backbone of your multi-jurisdictional drug task force! BK Brad K. Major Law Enforcement Used the software for: 6-12 months ### "Baldwin County Sheriff's Office " March 30, 2022 5.0 I am completely satisfied. Pros Ease of use and the organization it provides for our case files. Cons I have not had any problems that Case Closed has not rectified or modified to fit my needs. Reason for choosing Case Closed I was happy with what Case Closed offered and it fit my needs. Review Source Response from Case Closed Software March 31, 2022 Thank you for your feedback, Brad. It is an honor to serve your county and task force with our investigation software. sS steven S. Owner Law Enforcement Used the software for: 2+ years ### "Case Closed works for Cold West" April 19, 2022 5.0 We were having trouble with detectives in different locations working on the same case and keeping out file straight and it became nearly impossible for detectives to keep the files up to date. Case closed fixed that for us and our cases are now seamless. Pros It keeps our cases manageable. We have detectives in other states and they are able access the files and add information to share with our in the task force. Case Closed has changed the way we operate daily with out case load. We love this software, Thank you! Cons We have not run across a feature that we think needs improvement and we are 2 years in. But we will keep looking. Reason for choosing Case Closed recomended by a user who was very happy with the product. Review Source Response from Case Closed Software April 21, 2022 Steve, thank you so much for your kind words! We love being your case management systems provider! JR Janette R. Sn. Specialist, Anti-Global Dogfighting Non-Profit Organization Management Used the software for: Less than 6 months ### "Outstanding Customer Service and Afforable" January 6, 2020 5.0 Case Closed has significant helped us in tracking/connecting targets in our dogfighting investigations. It keeps the data centralized in one location and allows specific search requests even is the spelling is off. You can't go wrong for the value and the customer service. Pros I cannot say enough good things about the incredible customer service by Case Closed. They are responsive to problems or concerns and do their best to modify the program for our customary needs. As a nonprofit, we could not spend tens of thousands of dollars on a program but needed the capability to track, monitor, and collect intelligence on targets. Case Closed has made it possible. We investigate dogfighting internationally and Case Closed created new fields and added each country into the drop down boxes for accurate reporting. Cons Still learning the system so no complaints thus far. Since this is primarily used by law enforcement, there are some fields that are not applicable for us. It would be nice to have those fields removed but not a "con" per say. Reason for choosing Case Closed Initially it was the cost steered me in the direction of Case Closed but after working with them I was impressed with their desire to customize the database for our needs. Review Source Response from Case Closed Software March 30, 2022 Thank you for your review, Janette. Supporting the Humane Society International's global anti-dogfighting task force is an honor! CS Craig S. Founder Non-Profit Organization Management Used the software for: 1-2 years ### "Wisely Created, Huge Help" March 24, 2022 5.0 Pros We most appreciate the way the product was wisely laid out with the proper drop-down windows that make the job so much easier. Cons We’re so pleased with how well it was thought out that I don’t have a point to complain about. Review Source Response from Case Closed Software March 30, 2022 Thank you for allowing us to play a role in your global team's important investigative work, Craig! TH Travis H. Investigator Law Enforcement Used the software for: 6-12 months ### "CaseClosed Software Review" December 12, 2019 5.0 Pros Going from paper and filing cabinets, CaseClosed has allowed us to fully digitize our case files; giving us ease of use and collaboration on cases. Being able to simply send the case file to a Prosecutor has cut down processing and intake times immensely. Cons With all software products, there are bound to be "bugs". However, Crime Tech Solutions has been there to fix any issue we have ran into thus far. Review Source Response from Case Closed Software March 30, 2022 We appreciate the feedback, Travis. Supporting the Office for Public Affairs with our investigation management software is a true pleasure. MP Mehul P. Director and GM Program Development Used the software for: 1-2 years ### "Much better than our previous case management software." May 21, 2018 5.0 We can quickly organize our cases, collaborate with our partners, and stay much more organized than ever before. Pros It's the only software we found that is loaded with features and cloud-based so we were up and running in a few days. Cons There are frequent updates as new features are added. At least the updates are done at night but can be annoying. Review Source Response from Case Closed Software March 30, 2022 Thank you for your feedback, sir. Case Closed Software is very proud to provide the investigation management software your team uses daily. SK Sharon K. Controller Used the software for: ### "Easily the most powerful and cost-effective suite of investigation software solutions" June 2, 2016 5.0 Case Closed tracks everything related to criminal investigations. Track Cases, Tips, Tasks, Incidents, Charges, Court Status, attach Video/Audio, Images (and other files), Internal messaging (to & from other detectives), Investigator Dashboard, send SMS Text messages, Informants, Medicaid Fraud. Evidence tracking with barcode and much more. Generate Reports on any data. Workflow for Supervisors' approval of cases. Reminders of unread messages and overdue tasks. Track money Tills. Review Source Response from Case Closed Software March 30, 2022 Thank you for being one of our very first clients, Sharon! You and your team have been a pleasure to work with all these years. TN Themba N. Forensic Investigator Law Enforcement Used the software for: 6-12 months ### "Case management review" April 7, 2022 5.0 Pros it is easy use. all the functions of the software are user friendly and self explanatory Cons sometimes the loading of the pages is a bit slower Review Source Response from Case Closed Software April 11, 2022 Themba, it's awesome to be your investigation management software partner in South Africa. Glad to see our software being used so universally! Similar Products Featured