Restaurant Catering Systems

5 / 5 13 reviews

Who Uses This Software?

We serve corporate drop-off caterers and restaurant caterers who want to save time, operate more efficiently and grow new and repeat catering sales.


Average Ratings

13 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $129.00/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Restaurant Catering Systems
  • www.restaurantcateringsystems.com
  • Founded 2008
  • United States

About Restaurant Catering Systems

Catering software designed for the needs of corporate drop-off caterers: operations, sales & marketing. Unlimited numbers of users and orders allows you to offer Online Ordering and create proposals that turn into orders. Our Rapid Order Interface makes taking orders quick and easy. Kitchen Production Reports allows your team to plan and execute the busiest of days without relying on you. Our Delivery Manager and Uber-like Driver's App allows you to quickly route all deliveries & thrill clients.


Restaurant Catering Systems Features

  • Banquet Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Contract Management
  • Costing
  • Customer Database
  • Event Management
  • Facility Management
  • Inventory Management
  • Kitchen / Menu Management
  • Order Management
  • Quote Management
  • Recipe Management
  • Waitstaff Management

Restaurant Catering Systems Reviews Recently Reviewed!

This software enables us to get orders in quickly and efficiently and is relatively simple to use.

Nov 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really do love this software and all that it provides!!
I like the multi - store use and ease of calendar and that it save all past orders and notes, etc for each client. The invoices are attractive and customers like that. It would be cool if each store could have their own color on the main calendar so that I can differniate which store has orders rather than "ALL" the orders being one color, etc. I like that you can store multiple address, venues, etc.

The Support Tickets are responded to with a quick response. MUCH quicker than years ago!
I appreciate the acknowledgement and communication that they are working on getting me an answer.

I like the Loyalty Program and also knowing that you all are able to send out our certificates for us!
I like the new auto fill when you go to put in an address, save a lot of time!
(it would be cool if eventually it gave an approximate travel time, like google does rather than just the mileage.. which the miles are always off BTW by 2+ miles).

I enjoyed the caterplazooza conference in 2016, and really do look forward to another one being hosted in 2018!!

Cons: I have a hard time understanding the use and benefits of the kitchen production sheets. I think it would really help my team be able to auto calculate the lbs of pork, chicken and sides on a per person buffet if it would display how many lbs needed and updates that report each time the order is revised. I am pretty sure this is an option, but I have only had the demo once and while it was helpful, I found it difficult to continue on my own, therefore I never implemented it.

I also have had trouble redeeming the loyalty certificate codes. It only takes off the discount on the actual invoice. We use the order form to ring in the catering orders because that is the sheet that has the CC displayed on it and the order form does not have the certificate deducted on there. Its says "it has been applied"

I don't like that when you select someone to pay with a 'house account', that you have to make up a random account # . There is not a way to track those numbers or know if you have duplicated the number we assigned.
Under CRM for ex.. you delete a quote under their name, once it deletes it defaults and takes you to a page of all quotes for all customers, rather than staying in that actual customers quote section. If I have an open menu item I have put in on an order, and if I ever have to go revise that order, it duplicates that line item. I rarely catch it, and sometimes the client sees and complains, or we dont catch the error in time and then two of the same menu item

Overall: Increase in sales and ease of operating to be productive.

Vendor Response

by Restaurant Catering Systems on November 14, 2017

Jessica - thanks for being such a great, long time client. I am forwarding your comments/questions to Meredith to address. Thanks! Michael Attias Founder/President

Super easy to use, customer support is quick to respond

Oct 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Allows us to create quotes while the customer is on the phone. The simplicity of the entire software!

Overall: Increased our delivery/self service catering order....a HUGE plus!

Very simple to use.

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: That it is easy to change your orders. Many customers have last minute request. So it doesn't take forever to update.

Cons: That you have to choose your store every time you log in. It should be saved on there. When you are in a hurry it becomes an inconvenience.

Vendor Response

by Restaurant Catering Systems on October 20, 2017

Wendi - good news. We already have a way for you to pick a default store and have it pop up when you log in. I am having someone from our team reach out to you. On a related note, we have a lot of features/functions built in. If ever you come across a challenge, please let us know. Often times there is already an existing solution. Thanks for your business! Michael Attias President/Founder Restaurant Catering Systems

Saves time and money.

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Functionality. Nobody else does this sort of software for end to end management of the catering process. Truly a great experience for us and our guests to stay organized.

Cons: Some settings and sections aren't in the most logical places to view reports or make adjustments. Eventually can find them but not always 100% intuitive.

Overall: Saves money but eliminating labor costs to manually do these tasks and makes future searching of data much easier.

Overall, RCS is very helpful for day-to-day catering orders and large take-out orders

Aug 30, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support

Pros: I like being able to have a place for customer information and access to past orders, as well as not having to create quotes from scratch.

Cons: Some of the navigation between customer information and quotes and things is a little frustrating. You often have to go through multiple steps to get back to the customers quote, etc. if you accessed it through their customer file instead of the calendar, or vice versa.

So far, it has been great. The team of customer service reps is the best I've ever worked with!

Aug 30, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The software has everything. It covers the steps and keeps you on track. The built in Calendar make your job easy, functional, and in process. Its nice that anyone can pick up were someone else left off!

Cons: Its complex, RCS has truly covered everything you can think of, which is awesome, but it does have a downside. You have to be computer-savy, and have extensive notes to get you through the first couple times. After that its a breeze!

Overall: Increased leads, knowledge of a successful way to grow the business, and a better plan than a typical excel spreadsheet.

Catering Made Easy

Aug 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We have been using Restaurant Catering Systems (RCS) since the day we opened the restaurant (3.5 years). RCA is responsive and accurate. The software works seamlessly and without glitches. We use it every day to streamline operations. Every time I hit a roadblock, the staff at RCS responds the same day. It's rare to find technology that does what it is supposed to. AND, they're regularly adding features that help us increase our productivity and accuracy for delivery high quality products and service. It's rare that I give anything the full rating. Well done my friends!

Cons: Not much honestly. It does everything we need it to do! The only thing that I could see as an added benefit would be an app.

Overall: Helps us make money!

A huge time saver and organizer for our catering company.

Aug 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Awesome Customer Support and Training. Easy to use. Complete program from contact manger, online ordering. Load sheets, kitchen prep plus unbelievable marketing system built into one package. Deliver system that allows drivers to notify customer when leaving and arriving at event site with real time tracking by customer.

Cons: Not much to I don't like about the system. The only feature I would like to see added would be a recipe section to store all our recipes.

Overall: RCS has been a time saver by helping me to organize my company. It's taken all the guess work out of kitchen produce, loading and set up for our catering events. It's increase my sales with the marketing arm of the software. It allows me to set auto reminders to contact customers about jobs, it has email marketing built in with pre design email templates. It's about as close to the perfect catering software I've found.

Best decision we ever made for our business. We got organized and we grew sales by 20% year 1!

Aug 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: User friendly, calendar view of all caterings, built in invoicing , accounting, rapid order entry and most importantly marketing and sales functions to help as grow our business. I was able to save over an hour a day in paperwork. With quick proposals and the ability to view and edit orders I was able to work on sales, not on running the business. Well worth every penny. You cant put a vaule on this software! I would recommend to anyone that is serious about growing sales, operating more efficently or wanting to market better. Oh, and the customer service is A ++ always there when I needed them. Highly recommend RCS!

Cons: They now have a Selling System...wish they would of had this when we first started. We would of grown even faster!!

Overall: Sales growth, organization, marketing and selling systems. Able to run my business from anywhere.

The support is good. It is not very user friendly at first.

Aug 22, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that it keeps track of orders, past orders, customers. The customer service is good but you have to schedule an appointment to talk to someone if you have an issue

Cons: It can be a little intimidating to learn all the functions of the program. If you have a quick question about something you have to make an appointment to talk with someone. But I could be wrong because I don't know all the functions of the program.

Overall: It keeps track of my catering orders and I like that it sends out cards to customers.

I have loved RCS from day one. Easy to use and modify to our needs.

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ease of the program, it is very easy to teach someone how to use RCS. Someone that only uses it once in a blue moon can just jump right in and use it.

Cons: The process to get somethings to show on delivery and production report with each package. We have had to where we notice some things are not showing up and the process just seems time consuming to make sure it shows up with every package. I understand why it is the way it is but having to do each product with each package is a lot.

Overall: Catering is more organized and easy.

Being new to catering, it helped me to navigate very easily!

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that I can access it anywhere....ipad, iPhone, laptop. Since I am traveling and around the town a lot, it helps to not need to do work only on one computer.

Cons: I wish you could do searches a lot easier when looking at past invoices. Sometimes it is difficult because you have to open each order to find certain information.

Overall: Makes my job easier

Truly a 5 Star Product. We could not run our catering department without it.

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: 1) Ease of use
2) Depth of features
3) Marketing Module
4) Delivery Module
5) Customer Service- They respond rapidly, seek to understand your issue and work until it's resolved. Fortunately I don't have to use them very often.

Cons: It is laser focused on the restaurant catering process, but doesn't offer everything that an offsite caterer needs for complicated events. I respect that RCS knows what they are good at and does not seek to be everything to everybody.

Overall: It literally runs our entire catering, food truck and concessions operation. From scheduling, to invoicing, to prep & pull lists. It handles all my billing and credit card processing and basic accounting. The marketing module is robust and they will help you design and print your "4 walls" marketing pieces as well as email marketing and snail mail marketing. It is not an exaggeration to say that it 100% runs our catering department. And now that they have released the delivery module, our drivers and staff can do their jobs much more efficiently and with greater accountability.