Who Uses This Software?

Marketing professionals who want to use video to interact with prospects, leads, clients and general website traffic.


Average Ratings

113 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
  • Pricing Details
    Check out wistia.com/pricing for all the pricing details.
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours

Vendor Details

  • Wistia
  • www.wistia.com
  • Founded 2006
  • United States

About Wistia

Wistia is a leading video platform that makes it easy for businesses to create, host, manage, share, and measure videos. With intuitive and powerful products ranging from world-class video hosting to Soapbox simple video creation tool, Wistia reduces the barriers to better business communication. Over 300,000 businesses trust Wistia with their video needs. Try it for free.


Wistia Features

  • Analytics
  • Brand Overlay
  • Bulk Uploading
  • Closed Captions
  • Mobile Screen Support
  • Privacy Options
  • Social Sharing
  • Video Looping
  • Video Streaming

Wistia Reviews Recently Reviewed!


Capterra loader

Hands down the only way to Host Videos!

Nov 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Can I say everything? Ok if not... I guess the thing I like most about this software is how simple it is to use the product.

Cons: The only thing that could possibly improve is adding the ability to add a custom play button. I completely understand the reason why it doesn't exist and I only can say this because I've had to listen to colleagues bellyache about it.

Overall: From the first time, I logged in, to the most recent time I uploaded a video and then forwarded the URL to a co-worker so they can use it in their workflow. This software is incredible. The company is engaging and offers inspiring posts to their customer base and their User Community is fantastic. I appreciate the services this product provides and can't wait to see where things go for them in the future. Keep up the incredible work!

The best video hosting software

Aug 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I just love the amount of details it provides about the video plays - number of times a video played, location of the visitor who viewed the video, date and time of the video played, percentage of the video watched, overall engagement rate, Call To Actions made like clicks etc.

I use all this information to tweak current videos and create new videos for better engagement and conversion. I also use this information to see what videos are more effective and accordingly promote them more.

Finally, Wistia also helps me with email campaigns where I send a video in my email and then check if the prospects have opened the video, watched the video full/partial etc. Based on this, I send custom follow-up messages.

Overall: Lot of benefits - helps me decide create topics for new videos. Also helps me make decisions on what videos to promote and what not to.

I also get to know if the video is lengthy or not, based on engagement rate.

Wistia gets the right job done

Aug 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Great to post videos and integrate with Wordpress site

Analytics get the job done

Easy to use to get the job done, not many extra whistles now, which is great

Like the company, blog posts are helpful and public betas

Cons: Embed styles could use more details on how to do them

Embedding could use more data on performance, I had to learn the best way through trial and error

Overall: Just great value for the cost. Nicely scoped service/product. You get just what you need to get the job done. There is little fluff.

Youtube for the business

Feb 15, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: -Ability to share videos privately

-Great Call to action options on the video

- Great tool for Individual departments to showcase and keep track of Stats on video

Cons: - Lacks some of the basic editing capabilities such as cutting and joining.

- Plans are a bit pricy compared to other video solutions

- Support is limited and usually through email.

Overall: Overall very satisfied. We will always use Wisita for its simplicity and easy to embed/share and track video views etc.

Capterra loader

Everything about these guys is AMAZING!

Jan 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Their product is the best! One of the best things is how fast the video load on any device. Besides that I love how much effort and compromise they put into supporting, teaching and sharing knowledge!

Cons: Not long ago they changed their charging structure and that affected our processes a lot, but still.. they are worth it!

Overall: creativity, commitment, ease, communication, collaboration, sharing, efficiency, productivity, improvement, fast streaming, very good support, continuous learning

LOVE LOVE LOVE THIS TOOL

Dec 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It integrates with Salesforce. It's a great way to know which leads are more likely to closing. We're able to see if they have watched our marketing videos. We are able to see which ones they have watched, how long they watched it for. I absolutely love this tool. I have no idea what we would without this tool.

Overall: I absolutely love this tool and recommend it to other companies. This is a must-have tool for any company.

Wistia just makes video easier.

Nov 10, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
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Pros: Easy, organized, SEO friendly, Trackable

Cons: Video organization and seo setup can be confusing

Overall: We're loving Wistia because the video players are sharp looking and easily customizable with color, buttons, etc. Whether I'm putting a video on a page highly trafficked on mobile and need a smaller play button, on a blog post where the color blue goes with the theme, or on a product page where I need the display frame to be just as gorgeous as our photo set, Wistia makes it easy.

Capterra loader

Wistia is great for embedding video on your site and the stats are excellent

Oct 10, 2017
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: If you want to embed videos on your site so that they blend in wiht your brand/web experience, Wistia is a top choice. And if you want details on usage / viewing stats Wistia is also top notch. We use Wistia for our company videos and also for client work for eLearning projects. It is easy to segregate videos by project so organizing videos is easy. And videos always look great on our website. The viewing stats are also excellent. We know which videos get watched the most but also when during videos people stop watching and what viewer engagement is. This is helping for us deciding how to improve our videos.

Cons: Wistia videos don't share well on social channels. I would not pick Wistia if your main goal is to share on social...use YouTube for that.

Overall: All of our company videos are stored and organized on Wistia and embedded on our website. This includes webinar recordings. Biggest benefit for us is a branded video experience on our website without distractions of other brand logos on the video player. I would give Wistia a higher rating if videos shared better on social channels.

Wistia is top notch in every aspect!

Oct 03, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: They are true video marketers, and the software they have created has awesome tech. The API's and SDK's work very well and are easy to use.

Cons: Pricing changes were unexpected, but understandable for a startup. Very occasionally videos uploaded do not transcode correctly which cause customer issues.

Overall: Fantastic video hosting and transcoding service.

If YouTube and Vimeo could only be this good...

Jan 24, 2012
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: Wistia provides an incredibly powerful and flexible way for entrepreneurs and businesses to manage, distribute, and monetize their video content.

Unlike YouTube and Vimeo, the key differentiator is the fact that you have absolute control over the location where you content can be accessed, embedded, or downloaded. Likewise, you have complete control over the look and feel of your embed design, popups, video galleries, SEO, heatmaps, and much much more.

The customer service and creativity at this company is also a HUGE selling point. I challenge anyone to actually reach someone at Youtube (HA!) or Vimeo by phone (not likely... even though they are a "small" company). With Wistia, you can actually PHONE them if or when you have an idea, a problem, or a need for further help.

Within five minutes of using their free trial, we knew at LabSecrets.com that we had found a real PARTNER in Wistia... and we've never looked-back since!

Cons: None that I have found yet.

Overall: I cannot imagine a more perfect solution for anyone who needs a video management system for content that needs to be kept private or behind a paywall. Even if that is not a requirement, the extensive tools, superb mobile capability of their native management system, and great customer service make Wistia a "dream".

Archive all my multimedia files.

Feb 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: What I like the most about Wistia is that I can store the videos to a server in the cloud and I guarantee that the information is secure, it can not be downloaded by unauthorized sources.

Cons: What I like the least about Wistia is that they increased their costs by monthly stored content and there are no annual contracts.

Storage of high quality content

Jan 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: This software allows me to store and visualize the content of audiovisual projects for my audience. There is no capacity limit per project and this represents a great advantage for the company.

Cons: Its costs of use were raised after having years of use, now it is much more expensive to create a project in Wistia.

Wistia Rocks!

Jan 24, 2012
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: We went through many, many video platforms in the years before we began using Wistia. Now we've been using Wistia for almost a year, and we're not looking back.

Wistia is more of a Project Manager than a mere Video Platform, and this is the greatest overall benefit we've realized. The ability to manage our clients as well as our videos is an indispensable feature provided by Wistia.

Cons: Not many - but in the interest of balance, we'd love to have Watermarks/Bugs - need this.

Projects listed alphabetically, especially when searching - we have over 100 clients in Wistia - would love to see them sorted alpha instead of by date added.

Different email addresses for different projects for ticketing. IE - project clients go to one ticketing board (for us), webcasting clients go to another email address, and thus board for us.

As you can see - NOT ONE Con for core usage. We LOVE Wistia!

Overall: Wistia offers our company all the necessary features the other platforms couldn't deliver on, and goes beyond our expectations for a video hosting solution.

Wistia plays a major role in the everyday operations of our business. We've worked directly with Viddler, Kaltura, Ooyala and one of our major clients uses Brightcove. None of these Platforms compare in terms of functionality, API, and overall ease of use.

If you can afford it, A+

Nov 14, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: YouTube looks amateurish and has terrible stats. So that's out. Out of the available alternatives, Wistia, Vimeo, and self-hosted video rank highest. Vimeo for Business and Wistia are comparable, but Wistia is cleaner, has a better user interface, and, most importantly, claims to do much better at SEO. So if the price tag isn't a problem, go with Wistia. If not, check out Vimeo for Business or Vimeo Pro.

Cons: It's rather expensive for small businesses.

For people new to video, their newsletters are incredibly misleading. They love to post about how video doesn't have to be of a high quality, how you can use your webcam for things, etc. Some of their blog posts are great, but do please keep in mind that their business model is to get companies to upload as many videos as possible for any reason at all.

Solid Video Marketing Tool

Dec 06, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Their software ties nicely with other platforms, allowing you to use the data you're capturing from video analytics.

Cons: They came out with a new tool called Soapbox. I feel it should just be a part of their overall package offered.

Overall: Amazing video software product.

The top video hosting platform- they even have an awesome extension

Aug 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Wistia makes hosting videos so easy. Managing the videos in the cloud makes it easy to find what you are looking for, and sharing the videos onto your website or portal is extremely easy as well. For the past year or so, my sales teams have been using their soapbox extension. This allows us to create videos from our desktop and share them with customers. An extremely personable way to share short product explanations and videos with customers.

Cons: Wistia has changed the way they charge for starage of content. I liked their old plan better, but their new plan seems to be working well.

Capterra loader

Love Wistia

May 02, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have been using Wistia for years and bring it with me to every company I join. It's one of my favourite marketing tools. The cost is amazing for the features and compared to other video hosting companies the cost can't be beat. I love how they keep the platform simple and easy to use. They continually push out new features to make the platform better. Oh the videos they produce themselves are awesome and helpful!

Cons: None - once you try it out you will be hooked to! I have never needed to use the customer support team so I am not sure how good or bad they are.

Overall: Saves money and time!

Easy to Use, Share, and Store!

Nov 02, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: My company deals with storing hundreds of terabytes worth of video files. Wistia is a great way for us to share those files with our clients: it allows them to not only see the footage and collaborate, but download or frame for social media platforms. Wistia is easy to use for our clients and lets them get exactly what they're looking for. We can easily separate files by project and share them with the right people: in turn allowing for a short turn around time for delivering projects.

Cons: The limited file size can be irksome, as we always record our videos in RAW. So, we always have to convert and compress our footage before we can put it on Wistia. It's not a massive deal, but it does slow our process a little bit.

Capterra loader

Great video delivery software - if you want to upgrade from YouTube you can't go wrong.

Jul 09, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great software that integrates well into our website, currently hosted in HubSpot. It's code is simple and easy to swap in and out to add a nice lightbox feature on our site. Player is reliable and hardly ever has issues. We post all our company videos to Wistia and it integrates well with forms/turnstiles.

Cons: System is simpler and I wish that there were more features when integrating - like more info on turnstile forms. I wish that it was a little nicer on the layouts of the video pages themselves, but that's being nit-picky. Good software for video delivery.

Overall: Quick and easy way for our videographer to share videos on our team and for us marketers to put it up on the website. Wistia is a good growing company and always improving.

Capterra loader

Analytics for our videos

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The detailed analytics Wistia can provide for our videos is insightful, from regular views to advanced stats on rewatches, where people watched from and what part of the video they dropped off. Combined with integrations like Marketo we can capture leads and engage them along the way.

Cons: Watch that there is an added fee once you surpass the bandwidth limit, the cost of success!

Overall: To better control and brand the video experience, as well as gain insights to how prospects interact with the videos, Wistia provides all the essentials functionalities.

Everything you need in a video hosting tool

Dec 11, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Wistia offers great features for all users - no matter how big or small. I've always appreciated that you can easily scale your account with them based on your needs. Additionally, their reporting is great and can give you insight into how long people are watching your video, where they drop off, etc. On top of that, they have plenty of ways for you to collect the info of whoever is watching the video.

Cons: The user interface could be better but it's certainly not a deal breaker for us.

Finally! A great alternative to YouTube and Vimeo for Videos

Oct 01, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: The nice thing about Wistia is that it allows you to track which of your videos are actually seen, which parts of viewed (or skipped, or rewatched), and by whom (or at least by which IP locations). The statistical part means that you can use this tracking to make better videos that have a higher engagement or a better conversion ratio. Another great thing that I like, which I do not get with the Vimeo Pro account, and which is also not possible on YouTube, is the ability to have a turnstile embedded within the video. This allows you to collect somebody's contact info partway through the video to watch the rest. You can also embed nice looking calls-to-action within the video itself, which is helpful for doing any sort of Marketing Automation. All in all, it's a great service, especially for small business owners. The cost is affordable, and the value you gain is quite high.

Pros: Stats, stats and more stats! Able to have a Turnstile (to request a viewer's contact info) Can create a Call to Action Easy to Embed in a Website Affordable Lots of areas to customize

Cons: Cannot really think of any cons. It would be great if it were more seamlessly integrated into GetDrip. Another thing that I see with my ScreenFlow (screen capture software for Mac), is that I can click "Publish To" and send the rendered video directly to YouTube and Vimeo. It'd save me time if I could also publish directly to Wistia.

Capterra loader

Creating product videos is straightforward with Wistia

May 11, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use is commendable and you don't need to have any creative skills to get started with creating amazing videos using Wistia.

Cons: Customization options are very limited and if you are looking to incorporate your unique ideas, you might find yourself stuck and confused.

Wistia makes optimizing for conversion with video easier than any other solution I know of.

Aug 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love its integration with our CRM, its turnstile forms, and its video customization options. It offers a complete marketing-ready interface and, I believe, promotes a better user experience than other solutions.

Cons: I wish I had some negative feedback here to make my review more balanced, but I really don't. They used to have some issues with latency when customizing videos, but that's be resolved for my use case for months and months now.

Overall: Provided a better-looking and more user friendly interface for the user side. Tons of controls and customization options that marketers will love. It's integrations also work very well for us, including its integration with Hubspot.

Great Company, getting better.

Nov 09, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Supports higher quality videos than YouTube and doesn't require the annoying social aspects of Vimeo. Videos work on all browsers and devices I've come across.

Cons: Really focused on videos only. Platafrom doesn't allow you to share other types of content very well.

Overall: Overall this is a great company to work with. Sometimes I wish they had some additional functionality, but they make up for any gaps with their customer support

Recommendations to other buyers: I prefer Wistia over YouTube or Vimeo for the reasons stated above. Much better platform for businesses.

Refreshing change from You Tube

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is not only very easy to upload videos, but to manage and customize them as well. Nothing against You Tube because I use that as well but their user experience can be a bit overwhelming to someone using it for the first time.

Cons: You don't get a lot of uploads with the free version.

Overall: We have an explainer video for each of our partners (over 100) and Wistia makes keeping track of these videos as well as sharing them extremely easy.

A great way to host our videos.

Oct 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use and looks good. I like that you can add in chapters to guide users through the video. I also find the customizability of every aspect of the experience really useful.

Overall: Easy to use, sleek design.

Capterra loader

Wistia Has Helped Our Business Manage Hundreds Of Videos Inside An Intuitive Platform

Nov 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Wistia lets you manage hundreds of videos with customizable features like video border color, gating content at the end of the video, and much more!

Cons: Some of the features like the gated content are only available on more expensive packages whereas they were complimentary when we first became customers.

Overall: Wistia lets our business manage videos and customize features to fit the aesthetic of each specific video.

I love Wistia! They have a great interface that's easy to use.

Aug 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The interface for sure. It's super easy to navigate, and I have no issues asking someone else to upload something. Its intuitive interface makes it simple for anyone to hop in and get going.

Cons: Their pricing structure changed. We grandfathered in, but we didn't necessarily keep what we'd originally signed on with. Now we deal with video limits and charges for each extra video.

Wistia provides powerful video-hosting

May 30, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Probably the best thing about Wistia is how fast it is. I've never had any of the videos on my website take more than a few seconds to load. The customization features are great and make the videos blend in nicely.

Cons: While there are a lot of customization options, they can be a bit difficult to find. Pricing can be a bit expensive.

It is a tool that allows you to add videos to marketing campaigns.

May 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: As a platform it allows you to define who will see your videos or not, as well as the time they connect with your multimedia content, the time they spend on your page.

Cons: Wistia has fulfilled our needs for content placement in support of our marketing campaigns, so far we have not had any major problems, however they have a help center to support the user if necessary

Easy to Use. Could include more marketing capabilities.

Sep 05, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy to use. Customization tool edits quickly. Playlists and embedding work well. The ability to move videos around is helpful.

Cons: Limited storage. No GMail embedding (would love to have this). Price is a little high for the amount of storage you receive. It was a little difficult to know to move videos around at first, could have been a little more clear on certain aspects of that experience.

Overall: Videos can be private and all in one place. Easy to edit videos and embed on our blog. We enjoy using Wistia on our marketing team!

Great video hosting software for sales organizations

Apr 09, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Clean design makes the videos look nice on any webpage. The ability to customize the look of the player is a huge plus too. Ultimately, the ability to gather leads via the Turnstile is what makes Wistia so great for us. We can feed leads directly into our CRM and follow-up with them as they are finishing up watching a video.

Cons: The biggest issue at this time is that it is not possible to collect the original lead source of a contact and pass it into your CRM. If you are running ads to drive traffic to your video you won't be able to tie leads back to your ads unless you create a specific landing page for every ad and add a different instance of the same video on each page.

Great product. Use it in our marketing department to house videos.

Sep 06, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: Easy for me and my team to use. Really like it. Let's us store a lot of videos in one place. Like that you can link to the.

Capterra loader

Great tool for hosting and embedding video

Aug 18, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to setup and use. They make it really not technical, and give you the power to create amazing marketing videos.

Cons: Nothing much to dislike. Have been recent price increases. Wish there was more in-depth video editing.

Overall: Great all around tool and support center.

Best Video Hosting Option EVER

Sep 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Super simple. Great stats. Easy to embed. Overall 10/10

Cons: n/a - It does everything I need it to do.

Overall: This has helped the video portion of our training program get off the ground and provide stats that we can use to improve our product.

Love creating video with Wistia

Sep 07, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Just the best video software and platform, makes it easy to see the analytical aspects necessary to improve videos.

Cons: I wish that I could have the Wistia video people just do everything for us (e.g., filming and creating videos for us), so no cons.

I use Wistia for uploading final assets to clients, and also for attaching to websites.

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use with a nice user interface. It embeds easily and has a lot of functions for for customizing permissions, video preview frames, and other aspects of the uploaded asset. This program does the job it is meant for with ease of use.

Cons: The software does have some issues uploading long files. I have run into a few issues where I have uploaded longer videos and ended up having to attempt the upload a few times. Those instances are fairly rare though.

Overall: The software is easy to use and allows for easy feedback, embedding, and sharing of videos.

Amazing hosting site

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Our company uses Wistia to host all our video content and it is AMAZING. Quick upload times, very customizable, and new features are constantly being offered and updated.

Cons: I genuinely have no issues with Wistia, I've never had an issue with the hundreds of videos I have uploaded.

Overall: My company is online education based, so we rely heavily on Wistia and they do not disappoint. Easy, clean, and runs very fast.

How can you not love Wistia?

Apr 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Fantastic video player.

- It's incredibly easy to setup a new video and add/remove whichever features you want.

- Great selection of resources for shooting your own videos.

- And the company is just fantastic. Lots of energy, fun, and smiles.

Overall: Wistia not only provides an amazing product, they are an amazing company. In addition to their fantastic video player with analytics, they provide a wide array of educational content for shooting your own videos.

If you've ever wondered if your visitors watched all of your video or what parts they found interesting, you've got to check out Wistia. They have an awesome free plan, so there's no barrier to trying things out.

A MUST for video hosting and metrics

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The amount and depth of analytics you get from Wistia is amazing. Everything from general watch times, repeats, drops, heat maps, etc. it's all useful in helping you (1) better improve your content focuses and (2) realize target viewing areas.

We have this integrated with Marketo so it's also awesome to be able to trigger actions based on their viewing progress.

Cons: I currently haven't stumbled upon a con.

Overall: Overall it's fantastic value for the cost. It's user friendly, allows for customization, and their support team is very responsive.

Great for professional video hosting

Nov 17, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Really professional, lots of options for how you want your thumbnail, start screen, icons, etc. to appear. Great for tracking views on your website videos - my company exclusively uses Wistia for marketing videos on the website and training videos in our Help Center. Very happy with this program.

Cons: I just saw another review of Wistia that mentioned the user community and company content - which I have never seen before! So I suppose a con would be that this type of content isn't immediately visible to non-admin users of the program and I wish it was.

Capterra loader

I LOVE Wistia! It is the best tool for hosting videos.

Nov 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: We use Wistia to host any recorded meetings, webinars, or trainings, and then we take those videos and post them to our Hubspot landing pages. It is super easy to take our Wistia-hosted videos where ever we need them!

Cons: I wish I could control the default image that shows when a video is paused or not yet playing. I also wish it would track who watched your video somehow.

Capterra loader

We love Wistia, but wish it worked for our industry

May 14, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's super easy to use, the customer support and the content Wistia pushes out is great. We don't really have a lot of complaints.

Cons: We left a competitor to Wistia as we thought that Wistia would help us get more SEO juice out of our videos. Turns out, this won't work for our industry, which is disappointing. I believe we are paying more for this feature. Such a bummer!

Why not go with Youtube?

Dec 07, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

Comments: It has always been tough for me to pull the trigger on a video hosting service when Youtube makes it so darn easy, but the company I currently work with already had Wistia when I showed up. So, I have gotten used to it and I have to say it is easy to use and has been extremely reliable thus far. Some of my favorite features have been that I don't have to worry about videos being private or public, like on Youtube. On Wistia, your videos are always safely stored until you decide to directly share the link or embed code to another site. This is incredibly important if your company is concerned about proprietary info getting leaked. I have also loved the stats I get from people watching our videos. It helps me understand which items are popular so that I can understand what my audience wants. Overall, I'm still not convinced that you can't get all of these features with Youtube, but Wistia is great at what it does.

Capterra loader

Awesome tool to connect with your customers on a personal level... without being weird

Jan 23, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: I love how easy it is to use this software and how simply they explain how it works. The free version was so awesome that I decided to upgrade just so I could have access to more cool video tools. I'm not a video guy, so the fact that I could use it and make my intro/explainer videos look professional says a lot.

Cons: I use the Soapbox feature within Wistia but I don't know much about what else they offer. I think they could probably do a better job of explaining other available options.

Video Hosting made Simple

Nov 01, 2017
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Wistia is so easy to set up and get started on that you can do everything in one day. Once you upload content, you can easily customise and share with the great interface!

Cons: There are a lack of features, so even though you can add buttons, links and see views, you can't really delve into the more advanced features, because there are none.

Excellent hosting service. Not 100% compatible with every 3rd Party. But close enough :)

Nov 03, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Lots of features, powerful data analytics, very easy to use, lots of customization, good admin panel with multiple user roles.

Cons: Some third party implementation isn't quite there yet (random third party WordPress plugins), but that isn't entirely Wistia's fault, but still a con. They also seem to have a good amount of data down time. No data is lost, but once or twice a week it gets a little backlogged. Still, not a huge issue and it's fixed within 24 hours.

Overall: We've had Wistia for over a year and I'm very satisfied with the product. While you don't necessarily gain the organic traffic you might get from YouTube, the analytics you get from videos embedded on your site are perfect. The CRM implementation with HubSpot is excellent and it's an all around great product/service.

Easy to use, clean video player

Jun 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The video library is really easy to access and interact with and intuitive to use. The community is really strong and present in Slack.

Cons: When we finally decided to purchase the Wistia + Marketo integration, I didn't find support to be all that helpful. We were told that issues embedding forms in Wistia videos was a Marketo CSS targeting issue, and while that was the case, some more support or help from Wistia to ensure our success with that integration would've been really appreciated.

Capterra loader

Makes your content more efficient

Aug 02, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: First of all Wistia has a free version, which is great for new and small businesses.

Second, it works great and give you so much more management options than youtube.

If you're a business and deal with vide I recommend checking it out.

Cons: Not a product's fault, but it's hard to compete with YouTube for organic traffic