Who Uses This Software?

NeonCRM was created to be the most powerful integrated CRM built specifically for fundraising. NeonCRM offers nonprofits of all sizes the same tools that the largest nonprofits use to succeed.


Average Ratings

303 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $50.00/month
    See pricing details
  • Pricing Details
    Unlimited users/seats at no additional cost.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Z2 Systems
  • www.neoncrm.com
  • Founded 2004
  • United States

About NeonCRM

#1 Fundraising & Donation CRM on the market. Raise more money now! Grow your mission with a database focused on donors, not transactions. Create custom donation forms, engage donors, plan events, run peer-to-peer campaigns, and track volunteers all with the most robust cloud-based software made specifically for fundraising. Pricing starts as low as $50.


NeonCRM Features

  • Alumni Management
  • Auction Management
  • Campaign Management
  • Contribution Tracking
  • CRM
  • Donor Management
  • Event Management
  • Grant Management
  • Membership Management
  • Mobile Giving
  • Payment Processing
  • Planned Giving Management
  • Pledge Management
  • Prospect Management
  • Recurring Giving
  • Volunteer Management

NeonCRM Reviews Recently Reviewed!

Great system

Nov 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall, we are VERY happy with Neon and I would highly recommend it for any nonprofit!

Pros: Intuitive and easy to use! Running reports is a cinch. The system is highly customizable. Very versatile and flexible with a great support team.

Cons: Limitations to design for thank you letters, web forms - limitations to thank you letter system

So incredibly useful and easy to use!

Nov 13, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: I highly recommend using NeonCRM to anyone that is looking for a new CRM system!

Pros: I love that any time I run into an issue, customer support is readily available and it is so easy to type into a search engine and get the answer. The video tutorials are easy to understand and follow. Neon has really taken our organization to another level.

Cons: The only criticism I have is that there are so many functions and ways to integrate with other systems (Survey monkey, QuickBooks, etc) that it can be a little overwhelming at times administrating the whole thing.

Great System to Grow With

Nov 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I have actually used Neon CRM in two very different nonprofits. One was previously using eTapestry and we switched because of the greater flexibility offered by Neon. That organization received much of its funding from individuals and was focused on one main program. The second was a transportation think tank that had no previous CRM system and received much of its funding through memberships. In both cases, I have found the system to work well and meet the needs of two very different organizations.

Pros: The interface is easy to use, very similar to comparable CRM systems in terms of flexibility and customization, but built for fundraising. The customization, in particular, is easy to understand and flexible enough to work for a variety of applications in a variety of nonprofits. I like the automation features as well, such as with donation appreciation and membership renewal reminders.

Cons: The single log on functionality and link with Wordpress needs to be further developed, I think. Sometimes the integrations with other systems, like MailChimp, are not as robust as I would like.

The staff and team at Neon has helped our transition into the world of CRM so easy and accessible.

Nov 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: This is a great product for nonprofit organizations that are switching database companies and trying to streamline their donor information.

Pros: I love the ease of use, the staff support and the ability to navigate the system easily. I have found the team helpful and quick to respond to my questions and concerns.

Cons: I am doing all of the importing myself so I am on a steep learning curve which can make it seem like the process won't end, however it is a cost saving for our nonprofit company so it has been a benefit that this is one of the options.

Exceptional customer service!

Nov 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
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Comments: Exceptional customer service! Every single time I have needed support, I have received it right away!

Pros: Intuitive system and amazing support for those learning to work with a CRM. I enjoy having an easy navigation menu.

Cons: The templates are not very easy to use and I wish I have more variety available. Otherwise the platform is very useful.

Perfect for smaller non-profits that have multiple demographic audiences

Nov 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
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Comments: Overall, this is a great product and our organization has even grabbed the attention of our partners and they are looking at converting over to NEON themselves.

Pros: The ability to target emails and run reports around specific audiences with basic formatting helps us to get our information out in a quick and easy manner, especially when you can schedule things ahead of time!

Cons: The trial-and-error beginnings of using an association management software aren't exclusive to NEON; however, some of the difficulty arises simply from having so many options!

Neon is helping me meet my goals

Nov 10, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Comments: I love the app but wished it was a little more robust. I would like to be able to see my notes on my phone as well as the contact information but in general this has been a game changer in my office!

Pros: I love having all our data in one place! Also having an app that allows me to get contact information after hours is extremely helpful as well.

Cons: This product is more geared towards fundraising tracking and working with individuals. I am recruiting and have been able to adapt most of neon to fit my needs but wished there was a way to put people into teams a little easier to manipulate. I can do reports to get teams of information so that is my work around.

Great feature set excellent price

Nov 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Overall a great software and we love it. Still need to refine some settings to get it efficiently working, but overall it is great!

Pros: All in one place management for all parts of our non profit Great website integration Overall functionality is consistent from a user experience

Cons: A little complex to get going for the average user Can't breakout ticket prices into their own category for Quickbooks

Everyone in the office is pleased with Neon

Nov 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: It¿s been a great tool for our small non profit.

Pros: User friendly; intuitive; great help support; reasonable price; easy to use reporting; widgets help provide a quick scan of data

Cons: Neon is lacking in its ability to provide donation forms that are mobile friendly as well as the ability to easily send mass emails.

Overall

Nov 09, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: A good price for the software. There are many features and compared to other software, you definitely get a lot for your money.

Cons: Limited in features, for example, the store discounts you can only use what is offered, there are not many other options. I also don't feel like there is room to customize it in any area. Lastly, it would be nice to have access to customer service without having to submit requests and/or pay additional fees.

Donor Relations Made Easier!

Nov 04, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, clean interface, and intuitive. Easy upload functionality with excel, great integrations!

Cons: Grants module limited and never used store functionality. Email formatting not as visually appealing as other communications services.

Experience with many CRMs and NEON is by far the best

Oct 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I've probably used five different CRMs now in various capacities and have found NEON to always rise above the others. I think people find it hard to transition to a better CRM because they have to learn everything over again but the move to NEON was always well worth it after we got it all set up and running.

Pros: It is intuitive and easy to get around. Love the knowledge base as it answers most every question with easy to read and understand instructions. Gives me the steering wheel for reports. Can pull up data in all sorts of ways. Love that it allows me lots of custom fields for unique nuances. Can't say enough good things.

Cons: I do find the template, email, letter writing tools limiting. I'd love to use various fonts and color yet it doesn't offer me much for creativity.

916 Ink Neon Review

Oct 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Report Functionality and Variety, Easy to understand and learn as you go, satisfies pretty much all of our needs

Neon Rocks!!!

Oct 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: They are quick to answer questions & really listen to comments. It's so easy to get informative reports & has helped us to make better connections with members & grow our donor base!

Pros: Consolidates all our contacts in one plave, irs super easy to create categories, and the automated correspondence is "da bomb"! Great tutorials & the customer service is amazing; I don't feel like a number. Even though we've had Neon for over a year, we're still being treated like kings.

Cons: Can be a bit if a learning curve to make use of all the options... good news is the tutorials are fantastic. Kinda wish the integration with MailChimp was a bit more intuitive.

Very Helpful Software

Oct 31, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: It makes searching and pulling reports somewhat simple so that I, a somewhat technologically inept individual, and my board members can pull reports when our Development Coordinator in unavailable. The dashboards are simple and clear. It makes looking at an individuals history easy and help to show relevancy between recents attendance and donations. And they provide VERY HELPFUL webinars!

Cons: It is very time consuming and tedious to watch all the training videos and very expensive to get training. For an organization as small as ours with our low budget that can make it difficult to use NeonCRM to it's fullest potential

Excellent database system that saves you time!

Oct 31, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I'm receiving many compliments from alumni about the system. I'm receiving new donations through the online event forms that incorporate an opportunity to donate when purchasing a ticket.

Pros: Fundraising tools, multiple membership levels, membership directory with photos, event management, e-communication tools , templates, reports, volunteer and committee tracking, system emails, system letters, forms, surveys, multiple payment gateways, campaigns, integrates with QuickBooks, MailChimp, and more!

Cons: Takes a while to learn how it works to take fully advantage of all of the features. Membership Directory needs a facelift. Selecting addresses for printing labels is tricky.

Entering in new donors or business members with ease

Oct 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to navigate, lots of tutorials and resources online, and aesthetically pleasing. Such a step up from Filemaker 2003

NEON For APSIA

Oct 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The customer service support is awesome as well, I would definitely recommend NEON to other business professionals, family and friends!

Pros: NEON has been and still is very beneficial to our organization, to be able to keep all of our contacts in one spot and not have the frustration of business cards and other info taking up physical space in our offices is awesome!!!

Excellent, well rounded CRM package.

Oct 31, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Overall we would not hesitate to recommend the NeonCRM software package to any non-profit organization. Neon is available online from anywhere and is extremely reliable. Neon has partnered with other software solutions like QuickBooks, EventBrite and Survey Monkey. The package is reasonably priced and customer service is top-notch.

Pros: Full package offers all the options we need to organize and run our non-profit arts and education center. We need events for our performances and classes, donations are the core of our existence, the membership model is adaptable to our pass holders and we can track custom data about our patrons. The reporting feature is robust and works with Excel and Word. Neon integrates with our website and merchant account seamlessly.

Cons: It's hard to come up with many cons but the built in calendar needs upgrading to a more modern look. Some of the account fields are not available on all reports and past events need to be archived individually rather than in a bulk procedure.

Great "One-Stop" Product for Medium Sized Ministries

Oct 30, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: NeonCRM is super easy to learn and to share with others. The package does EVERYTHING: newsletters, receipts, shopping cart.

Cons: Some of the functions need more complexity. While it does all the various functions, some truly are too basic.

Excellent

Oct 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Great for running reports, storing all our donors, email options, and more! Love the video tutorials, easy to learn.

After a lot of exploration, the tool is very useful for personnel/volunteer management.

Oct 30, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: There are many features- particularly the qualified lists you can generate and export - that make volunteer management much easier. The ability to assign tasks is also helpful.

Cons: The tool is very cumbersome to navigate for new users. It would be beneficial to allow user to customize options and menu items to simplify navigation.

Our experience from the first contact with Neon til now has been exceptional. Customer Service has been awesome!

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We appreciate your expertise and assistance with transitioning into our first-time CRM system. Keep up the great work!

Pros: It's pretty darn easy to use. Love the tutorials and quick info to understand how to tackle a need. Customer Service has been wonderful, with each contact person being very knowledgeable, patient and thorough. Enjoy the follow up recordings received so that we can review the discussion and know where to go within the Neon system to find the walk-through instructions to complete a task.

New to NeonCRM

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I am excited to get starting using all the elements of NeonCRM

Pros: The pros are: cost, design, look and robust application. Although I am new to NeonCRM, so far, I am liking what I see.

Strong, visually friendly CRM at an affordable cost

Oct 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: As a smaller nonprofit, it has been manageable to deal with our data, but I think if we had a bigger database, implementation would've been hard to manage

Pros: -We purchased a website from Neon as well as the CRM, so we like that everything is integrated and that our forms are branded with the website -Easy data entry -Relatively easy import manager -Manage duplicates easily -Reporting is relatively strong

Cons: - I wish the implementation team worked more with me on best practices on using the system (how to properly track prospects, how to deal with event RSVPs) -I didn't find the Webinar series that comes with implementation very helpful - I thought it brought up more questions -Not having the Live Chat feature makes work sometimes slow because I have to wait for my ticket to be responded to -Dealing with email audiences can be difficult given the searches, can end up in a lot of data entry and when you export the email audience you can't get all the info from the constituent which makes it hard to sort

Neon has turned our data into an asset

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Since we adopted Neon this Spring, our organization's approach to data collection and historical information has completely revolutionized. Now, we do not have to reinvent the wheel every year. I am responsible the maintenance of the account and report creation and I could not be more pleased.

Pros: I love that Neon allows for a great deal of customization in the account fields. As an organization, we have lots of specific information that we are tracking and Neon allows for this to easily be drawn into reports. Customer service is incredibly responsive and helpful. Each new update is a pleasant surprise because I have found that they significantly increase the usability of the program. The relationship function allows us to track the connections that are so crucial to our development process. The event-building page was exactly what we needed and allowed us to build out a 500-person luncheon.

Cons: Neon does not allow us to draw reports focused on the relationships between our constituents which would be very useful. Neon does not have a great selection of newsletter or email templates. Additionally, we have found that emails from Neon consistently go to spam. I wish that it was possible to transfer information from custom surveys to account custom fields. Same with event information.

Too Little for Too Much

Oct 20, 2017
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: While researching a new CRM for our organization, we liked that NeonCRM included features like Quickbooks integration, MailChimp integration, custom forms etc.

Cons: They really don't do well to inform you how little is available at the entry price. Every integration they showcase and even the ability to create custom forms comes with an additional monthly fee which also increases when your contacts increase beyond your current pricing tier. Our biggest issue is that PayPal discounts are not recorded, so when you push your donation transactions over to Quickbooks, you have to manually edit all of those sales receipts to include the discount from PayPal. Also, any recurring monthly donors in PayPal will have to give their credit card information again in the new Neon process which could run the risk of losing donors. Overall it has not delivered up to our expectations and for a smaller organization, it would be very costly to have all the features. Customer service comes at a fee and that is not even available until after you purchase the setup call and until you've been a customer for at least six months. Meanwhile, the online support largely results in waiting for hours and then them referring you to a guide you've likely already read. Massively frustrated with this system and it has taken us forever to get it up and running, which has proven to be a waste of time anyway because it can't do what we'd like it to, or at least not without an additional fee.

Good basic CRM database with fundraising features.

Oct 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Has good CRM functions and price. Good for small organizations that do not need a full fledged CRM database.

Cons: More CRM features, such as assigning tasks to multiple users, having calendar show items due (like gmail), etc... Reports not that easy to build

Just getting started

Oct 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: We're just getting started with Neon and have valued the personal customer support thus far. We're confident we have all the tools we need and are excited to learn how to use them!

Cons: Learning new things is always a challenge, I wish it was more intuitive to get set up, but we're getting there.

We feel very comfortable getting started with the NeonCRM software

Oct 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I'm really excited to dive in and see what this product can do for our nonprofit. We are really looking forward to using it this year in raising funds for end of year.

Cons: Sometimes it can get a little confusing just following the online videos. I wish live training was offered without an additional fee, but we will make it work.

Big step up from Abila

Oct 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Customer rep was knowledgeable and patient. Thanks for your help.

Pros: The ability to view and edit events with a much more intuitive UI and feature set than our previous CRM solution.

Cons: No cons so far- perhaps a lack of a more advanced ticket creation system potentially with security features like barcodes.

New to using a CRM

Oct 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Comments: This is our first experience with a CRM program, and so far we are very pleased with the customer support and program. We did not have the funds to have NeonCRM import our constituents for us, so we are adding them manually. It would have been nice to have someone walk us through the best way to set up our database, but we completely understand why that's an additional cost. There is a learning curve (of course), but we get it figured out soon enough!

Pros: -Detailed tutorials to get you started -The dashboard/ interface is well organized and easy on the eyes -Lots of functions (fundraising, memberships, store, volunteering, forms, etc)

Cons: -more customization to standard fields (If you can, I haven't found how to yet) -more options for volunteer set up

Good Product for a small NFP

Oct 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We have a number of IT professionals on our board and active as volunteers in our NFP, but I suspect that less sophisticated users would struggle to accomplish some tasks that ought to be more intuitive. On the other hand, the software is very versatile and allows for a high level of functionality for a pretty reasonable price.

Pros: The functionality is pretty straightforward in NeonCRM. We are able to figure out pretty quickly how to accomplish what we need to do.

Cons: Some menu trees are not as intuitive as they ought to be. The Fundraising menu, for instance, does not make it easy to figure out how to create acknowledgement letters to donors. This is a very basic function that most not-for-profits are likely to need.

So Far So Good

Oct 12, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Customer Service is great. They respond back in a timely matter. Very helpful. They have lots of great resources available. Neon seems to be pretty straight forward so far, we are continuing to learn more with every use.

Cons: Not the "prettiest" back office, but it is functional. Would like to make the forms nicer, branded, again....prettier once on website. - May need to explore this more!

Great features that are affordable for a non-profit's budget

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We received a one month trial that allowed us to explore the CRM with access to most of the features. The product is intuitive and user friendly and includes lots of options for customization. The flexibility to be able to add services as we grow into them is greatly appreciated as well.

Cons: I don't like the self-import limitations that havebeen imposed that make it difficult to import things manually, and not have to pay for it to be done.

Neon CRM offers great features and is prices for a non-profit budget!

Oct 04, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Neon offered a one month trial that allowed us to explore the CRM with access to most features. It's intuitive and user friendly with lots of options for customization. We appreciate being able to add services as we grow into them.

Cons: Pulling reports is simple, but I haven't found a way to add a heading other than adding it each time.

Very user friendly, and the NeonCRM customer service is amazing!

Sep 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Chris T. is fabulous to work with! He has been so helpful, and so patient with us!

Pros: User friendly. Self-explanatory. Love all of the tools available (KB articles, training videos, etc.)

Cons: I, personally, do not have any cons with this system. The only thing I could think of would be to add reporting graphics! This would be amazing for board meetings!

I made a mistake.

Sep 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I originally looked at NEON almost a year ago. I ended up skipping over them as I made the assumption that we couldn't afford it as a small Not For Profit. I was wrong... very affordable and exactly what we needed.

Pros: Robust options, really easy to use, powerful, straightforward user experience, and the site looks good too!

Cons: So many options and capabilities that I am afraid I may not be able or know how to use the system to its capabilities. Thankfully, they have training for that!

Good so far.

Sep 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: A+

Pros: This product is easily customized. I like how it is user friendly. Customer service is great also. Neon is good.

Cons: Not client focused. The system would be more useful if it tracked client and personal data as well as funder data.

New User

Sep 13, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Brandon has been great with the orientation process. I really like the event and volunteer management features. It brings the team together into one place.

Cons: Not sure yet. I'm thinking it's going to be the look of the online interface. But you could always prove me wrong! :-)

NeonCRM review

Sep 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I'm not very happy that you can't self-import your volunteer database. That seems like it should be a basic function of the self-import feature, but in reality, you're probably just not letting users do this so that we have to pay you to import our data. Also, I feel like the import fee should be on a sliding scale...the more imports you have, the more money, the less imports you have, the less money it costs.

Pros: It's very user-friendly and has a nice updated design.

Cons: I don't like the self-import limitations that you have imposed that make it difficult to import things ourselves, and not pay you to do.

Perfect for our small volunteer organization

Sep 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The reason that I gave 4 starts for ease of use is for the implementation process. Other software would get the same number of stars because the implementation of anything like this is always very complex and takes a certain kind of person to complete. The system administrator needs to be very comfortable with computers and feel comfortable with teaching themselves how to use it and figure out any issues or solutions. The configurations, customization and importing of previous data can be difficult for someone that isn't comfortable with new software, or someone who doesn't take time to read all the instructions. The Neon CRM is working perfectly for us. One of the free webinars on QuickBooks actually helped us figure out how to more efficiently and effectively use QuickBooks. Our members love being able to log into the system and update their profiles and see their membership history.

Pros: Online database is secure; database and the application are organized in ways that make sense for how non-profits operate (fundraising, donations, membership); flexibility in features; customization available; statistics and reports that are available; customer service is knowledgeable and responsive; automation of many processes that were previously done manually in spreadsheets and word documents.

Cons: The ONLY thing that I wish Neon offered is a feature for the app. We have monthly events, and I would love to have our members sign themselves in on two different iPads using the app, and have it automatically synced with each other online. To be fair, this is a feature that very few companies offer, since the automatic syncing is difficult to develop.

The experience has been wonderful so far

Sep 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: The training and follow up are a particular strength of NeonCRM. I appreciate the training videos that may be watched at any time.

Pros: We were particularly drawn to NeonCRM because of its integration with the website product that they also offer. It is great for a donor to be able to make a contribution on our website and have it automatically be added to our database. I also really like how you can create reports and save them for future use. So far, this new system has been very time saving. The training and customer service have been stellar.

Cons: The one thing I have struggled with a little is searching their online resources for answers to questions. We are also still relatively new to the software and I have not yet had a chance to use every feature we will use so I am not sure if it will work as expected though I anticipate it will.

Neon sales team were excellent. The were able to provide me with an affordable solution for managing our organization.

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: NeonCRM provides the necessary tools to effectively manage our oragnization. The customer service interaction was excellent. Our staff will definitely benefit with the flexibility of the software.

Pros: NeonCRM is very affordable and easy to navigate. The sales team were very helpful , they explained the different options available.

Affordable and Good for Us

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I would really recommend using the Idealware report to compare platforms. Each organization has different needs and requirements for their data. The Idealware report compiles information from a lot of different vendors. I would also recommend doing the free trial before purchasing to see if it is a good fit.

Pros: After looking at many platforms (DonorPerfect, Little Green Light, Salesforce), NeonCRM seemed to be the one that worked best for our needs. We really liked the different integrations and the interface was intuitive for staff

Cons: The customizations seemed a little complicated and will require a lot of time to set up. Other platforms had more information about the donor all in one place, as opposed to scrolling through many sections.

NEON CRM - Perfect for the small non-profit (one person staff)

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: take a look - it will change your life

Pros: I like the integration with Quickbooks; how easy event registration is; how easy it is to build event page for our NEON Inspire webpage; prompt replies from customer service; data imports easily;

Cons: Dislike that people don't remember their login information and create a new account for every event and then I have to delete duplicate accounts

Love this software!

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use Neon for everything! Forms, donations, events, emails, etc. It's not absolutely perfect for any one thing, but it's really great at all those things. For the value and the comprehensiveness, I'd recommend it highly! Plus, the customer service and help center are incredible!! So many resources and extremely quick replies. Very easy to work with.

Cons: Even if there isn't a capability for something I want to do one day, I love that Neon is constantly updating with new features. I know that I can request it and (with enough other people wanting the same thing), they'll be responsive and development solutions. So any cons aren't cons for long.

Nice system, fits our needs

Aug 18, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I enjoy the way I can set up automated letters and emails, I like the import system and the customer support is very responsive.

Cons: I wish there was a way for the system to catch people who make duplicate accounts with the same email address, having to match them manually is annoying.

Made especially for nonprofits...antidote

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Salesforce was made for for profit sales. It has a whole jargon to learn to understand the fields. To make it work with your needs you need to hire a consultant to help develop bolted on adaptations that will integrate with Salesforce. In other words so called free Salesforce aint really free. Neon is turnkey, by comparison. After comparing the cost of adapting salesforce Neon actually allows nonprofits to save money.

Pros: The Neon CRM and it's cousin online engagement software offer seamless interface and integration with tracking and reporting Neon features include peer to peer module Neon is beautiful to look at and easy to learn and work with

Cons: The price of data migration can be high The sales process was not great. Not all the info I needed so I had to keep going back and forth Neon does not talk to Click n Pledge but does integrate with many other payment processors

Just what our non profit needed to organize our donors.

Aug 15, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Joe Marnen was extremely helpful setting everything up and answering questions quickly and efficiently.

Pros: The non profit customization is perfect for organizing our donors. Love the Wordpress, Stripe, and Quickbooks integration.

Cons: Uploading contacts and donor history is very difficult to understand/organize into the correct format needed.

Thank you for all of Neon's patience!

Aug 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Thank you

Pros: We have had a slow time getting converted to Neon and we have really appreciated the support we have received from our liaison at Neon. He has been understanding and very helpful.

Cons: We haven't started using the system yet - nothing so far. We will need to use it for a while to determine if there is any issues.

Headaches Releaved

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: After 2 nightmarish contracts with two separate inward-/outward-facing database platforms, this was a breath of fresh air. It works right off the rip, the training videos are actually helpful, if you can get through them, and there was no pressure from sales; no contract. They know what they're good at and integrate other systems for things that have better, more specialized products like, Eventbrite, Quickbooks and Mailchimp, and consolidates the data. The whole team can actually use it rather than feeling like data-entry drones.

Pros: The integrations with Eventbrite and Mailchimp allow us to use the best of everything without having to manage lists in every direction or hiring an IT guru. We talked through our existing (and very messy) data with a data rep from the platform. She talked us through how we needed to clean and modify it for this particular system, including recommendations based her knowledge of the different form fields and feature, and then we uploaded it based on the mapping she set up, and were able to easily modify once we had everything ready to go live

Cons: It's not as flashy or designed as well as some others, but it works! The only other issue would be if we wanted to connect organization accounts and contact accounts in the upload. We could have asked for a custom import, or manually connected the accounts, but since the system search includes scanning the org field, we can search for one org and all the contacts who have it listed as their company pop up anyway, which is all we need!

We have loved working with Neon!

Aug 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Highly recommend them!

Pros: The team has been so supportive and helpful. The price is incredible. Works very well for a small nonprofit.

Cons: Truly only one small con- an really it's our fault- wish we had gotten more upfront training to support using the system.

Outstanding product

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: They have been extremely helpful and I am grateful for all they have done to get our society up and running to quickly. Terrific team approach and I am so happy we selected them as our CRM and website development vendors.

Pros: It is a very user-friendly system, and I am impressed with their level of online help resources when I have questions.

Cons: I am struggling with the creation of multiple accounts by constituents with each event versus their membership account versus other engagement with the society. I have tried to merge the various accounts, but I don't seem to be doing it correctly and feel a little frustrated. I am certain it is my fault it is not working smoothly, but do feel a little frustrated by the situation.

Easy to use at a great price

Aug 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Neon CRM is easier to navigate and search than many other donor management softwares that I have used. I also like the customizing features in the reports. Donation entries are also simple and make it easy for me to work with volunteers for data entry.

Cons: I do wish support was a little easier to access. Additionally, although many reports are customizable, there are some limitations when it comes to using households that can be challenging when trying to run good clean mailing lists. However, every database has its quirks.

Professional Software that's user friendly

Jul 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Clean and intuitive software that is easy to navigate, and you don't have to be a tech-person to be able to use.

Cons: Customer service isn't free for the initial migration and upload of data. If you have a lot of data you are going to have to pay for their support.

Only used the free trial, but it has been great so far!

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Extremely intuitive, lot's of functionality, short learning curve! The customer service I have received thus far has been great.

Cons: Nothing that I have found yet. Not to sure what else to put here to fill up the 100 characters, oh there we go!

Great database at a great price

Jul 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We love that it's customizable, that we can have multiple users and logins, and that event registration is integrated into it.

Cons: There are a few features missing with events, reports and with donor acknowledgement that we've had to figure out some funny workarounds for - but nothing that impedes us terribly.

Great customer service

Jul 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Neon CRM has all of the tools that our non-profit needs - CRM, registration, donation, and much more.

Cons: Don't like having to separate and double count records for Organizations and associated Individuals. This should be a seamless process to have the ability to track both without the need for connecting relationships on the backend or double counting records.

Just getting started but already excited!

Jul 14, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Excited to join the community of users and have this software be part of our year two experience!!

Pros: All the functionality we need and were looking for. GREAT customer service and partnership with our sales representative. He has been patient beyond belief and has answered all our questions and really helped us make the decision to go with NeonCRM. I have already recommended Neon to another local nonprofit.

Cons: Nothing so far. Wish that we could process membership dues on a monthly basis, but suspect there is a way that we just haven't learned yet!

Vendor Response

by Z2 Systems on August 02, 2017

Hi Dena, Thanks for your review! It is possible to set up monthly memberships with NeonCRM, and this is absolutely something that you and your Neon Consultant can discuss further during your Configuration Consultation session. We are excited to work with you and welcome you as part of the Neon community! -Your Neon Team

Easy to use, but some restrictions.

Jul 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: The UI is much easier to navigate than other CRM systems we've used in the past. Customer service is very responsive.

Cons: Integrations are somewhat limiting. Internal email lists aren't as advanced as we would like (only first, last, email - no other identifiers unless you want to make the email contact an account, which will end up costing you more if you go over your account limit based on plan pricing).

Onboarding

Jul 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We're a brand new user and cannot speak aboutthe system as of yet, but the customer service that we received as we learned about the software was impeccable. Joe was a great resource and I can't rave enough about him.

Cons: Unfortunately, we have not used the system long enough for an accurate answer to this question. So far, everything looks great.

Customer Service is Amazing!

Jul 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Sales team was very responsive and informative. I felt very comfortable with NeonCRM before even adopting it due to the consistent support.

Cons: I haven't found anything yet that I feel is a con.

New to Neon

Jun 29, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: All the options and functions that are bundled together. While we probably won't use all the features out of the gate, its great that they are available. It also integrates with all the products we were already using which made it seem like a perfect fit (Mailchimp, Quickbooks, Eventbrite).

Cons: I'm a little unsure exactly how we are going to customize everything to fit our needs but am confident the consulting and implementation team will be able to help us get this figured out.

Neon is great!

Jun 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly, great help staff, always updating and changing with the times, organized and clean, the new app is great

Cons: Reporting is not easy for me, updating web pages could be easier, more options for webpage design, customizing membership web pages would be great

Private School NeonCRM experience

Jun 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy the main interface is to use. It is also very easy to get in touch with customer service when you need direction learning how to use a new feature.

Cons: The only thing that I dislike is the reporting. It takes time to learn how to use the features so that information is sorted and reported correctly.

Very robust database with lots of capabilities

Jun 22, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Lots of functionality, great for the long run because we can continue to expand. We haven't even scratched the surface of its capabilities yet.

Cons: Certain features are hard to figure out, particularly the integration with other software. Visually it is hard to scroll through all the attributes of a record. Perhaps another way to organize it on screen would be more user friendly. A little more support with tutorials or with a rep would be helpful to implement some of the features that I am interested in.

Vendor Response

by Z2 Systems on July 07, 2017

Freny, We¿re happy to hear that your organization is expanding, and we look forward to NeonCRM growing with you! We have an extensive library of recorded trainings and visual guides which are all free and located at support.neoncrm.com. We also want to mention that the account view can be configured on a per user basis to ensure the most vital information and is at each user¿s fingertips. You can hide certain sections and fields to reduce the amount of scrolling: https://support.neoncrm.com/hc/en-us/articles/218528837-Configure-Your-Account-View We hope this info helps, and thank you for your feedback! Feel free to contact our support team if you have any questions about using NeonCRM. We¿re here to help! -Your Neon Team

Great Experience!

Jun 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The customer service from this company is awesome. I think this system will really work for our company.

Cons: I don't really have any cons, but I do feel like the Go To Meeting app the company uses can be kind of confusing to use for people.

Very User Friendly

Jun 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The reporting is easy and simple. I can get what I need with the click of a button! The rest of my staff was able to use the database with little training.

The best thing since sliced bread!

Jun 15, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The database is pretty easy to customize and is something that we can do on our own generally without having to consult a professional. The cost is also very reasonable. NeonCRM has helped us tremendously in streamlining our work with our volunteers and donors!

Cons: There is a bit of a learning curve to running some of the more detailed reports and importing donations.

After one year....

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I LOVE Neon and have had the best experience. We were using a desktop based CRM previously and Neon has made my job and life so much easier!

Pros: I love the ease of use. The reports that I can create. The conditions for emails and letters. The dashboard shows great information.

Cons: I wish that I could edit individual letters and emails especially for donation acknowledgments. Certain functions are a little too well hidden.

We had a great experience!

Jun 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We had a great experience in the shopping experience for Neon. I appreciated that there was no hard sell, but Chris was very responsive to all our questions. We look forward to getting started.

Pros: We are just getting started, but we decided to go with Neon because it has all the features that a small non-profit needs to streamline and function well. We really need software that can manage donors, donor campaigns, communication and events well.

Cons: Again, we are just getting started so not sure what the cons might be. We were hoping for built-in auction software though that was not available.

NeonCRM- Easy and Comprehensive System

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: System is very customize-able and can be replicated to look exactly like the already existing site of the organization so that donors do not feel like they are going to a third party site. Very user-friendly from the back end and has all the features you could want. Price is great for the value.

Cons: Slightly more expensive than some alternatives, but again, it is a great value for the price that you pay.

Good Experience

May 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: NEON is user-friendly and pretty intuitive. Many of the features are very useful to us and will save our staff a lot of time in the future. The constituent login feature in particular will be very helpful. The importing process has not been too stressful and configuring our system has been fairly smooth.

Cons: There are some features we wish NEON had, particularly the option for event registrants to pay in installments. We run a summer camp and many of our families need to pay in stages. Unfortunately, we have not been able to do this in NEON. Also, customer service could certainly be improved, the articles and training videos are helpful but sometimes it's necessary to talk to a representative to work through a question or issue.

Courteous service & excellent product!

May 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Excellent value for the price!

Pros: After a little digging in, it's quite easy to use this system. The customer support has been very friendly and informative.

Cons: I wish the data importing feature was just a little more intuitive, and it would be nice to be able to edit fields without having to go back to the main settings page.

NeonCRM has an incredibly fine-tuned product, and a knowledgeable and attentive staff to bring non-profit needs into reality!

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The platform is incredibly detailed, allowing for non-profits to really dive into how they want to run their memberships, events and volunteers. They also have great partnerships with other companies!

Cons: Dues to the level of detail, the platform is a bit overwhelming for newer non-profits at first. However, it provides the structure for expansion and growth.

User friendly once the entry concept is defined

May 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I am new to the application so please feel free to send me a review update in 6 months.

Pros: It can be assessed remotely without having to access a portal. Customer service is efficient, friendly and very knowledgeable of the product. Allows a snapshots among the organizations and individuals relationships. User friendly data entry screens.

Cons: Once donation is entered, the system does not allow to return to main demographics screen. Reports function has way too many criteria variables.

This program has it all!

May 23, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall I feel like this is a fairly good product for the investment.

Pros: The functionality of Neon is over the top. Literally everything you need all in one program! The database is easy to navigate, and Neon can generate just about every type of report I need to run.

Cons: I do feel like the technical support is a bit lacking. Being that they only provide ticketed support, I am sometimes at a standstill until I get an email back from tech.

Vendor Response

by Z2 Systems on June 01, 2017

Kirsten, Thanks for your feedback! We¿re happy to hear you are benefiting from NeonCRM¿s all-in-one functionality. A member of our team will be contacting you directly via email about our additional support and training options, and work with you to find the best fit for your needs! Best, Kim

Great CRM!

May 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Integration of all aspects of organization; Intuitive interface; Customer service; QuickBooks integration

Great Customer Service

May 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Their customer service and willingness to walk you through the process is amazing. Every step of the way, they have made sure this is the right tool for us and walked us through how to use it.

Cons: Still need other software to complement what the tool is not set up to do. I'm excited to see how this tool progresses.

It was the obvious best next step

May 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I wish we had made the transition sooner.

Pros: I love that it is cloud-based and I can access the information I need whenever I need it. The support team is also very responsive.

Cons: There are certain features that aren't exceptionally user friendly for folks with a slower learning curve.

So-so CRM

May 17, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It's cloud-based and accessible from anywhere. It also contains a lot of bells and whistles, like event management, social fundraising, and such.

Cons: The UI is acceptable for people with some degree of comfort with computers, and it's certainly more intuitive than, say, Sales Force. For the less tech-friendly, though, it can be complicated. I'm frustrated by the inability to customize the front page, for example, so that all users see specific charts or graphs (re: fundraising, events, etc.). I'm also frustrated that some of its modules are so lackluster--the email module being the most notable. And the lack of API support for popular services like Constant Contact is maddening.

Vendor Response

by Z2 Systems on May 25, 2017

Richard, Thank you for your feedback. We updated the look and feel of Neon earlier this year, and continued improvements to Neon's interface and dashboards is absolutely on our radar: https://www.neoncrm.com/content/updates/neoncrm-theme-update/ A member of our team will be contacting you directly via email to continue the conversation about API support and Constant Contact, and see if there's anything we can do to help. -Your Neon Team

NeonCRM has what we need

May 11, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Perfect for our small non-profit. Great price and value.

Pros: Interface is intuitive, and provides us some powerful reporting and tracking that we really needed.

Great Experience So Far!

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is extremely user-friendly and has a super clean interface. When you log in, you're able to get the gist of how to operate the software without hours of training or looking at manuals. The home screen is free from clutter and has a very direct, intuitive design.

Cons: I think that my only change would be the structuring of the support library. Sometimes it's difficult to find exactly what I'm looking for, but I usually do.

Vendor Response

by Z2 Systems on May 25, 2017

Anabel, We are happy to hear that you find Neon to be user-friendly! Thanks for your feedback about our support documentation. We are definitely listening, and we are currently in the process of restructuring our Knowledge Base to make it easier to navigate. In an effort to make our support documentation more easily accessible, we also recently added a ¿Help¿ search widget in the bottom right corner of Neon, so you can now search for support articles directly from within your system! Again, thanks for your feedback as we continue making improvements so our Support Center is easier to access and use. -Your Neon Team

wonderful!

May 08, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Web based; ease of use; can track everything needed; ease of electronic contact and marketing; non-profit based; very responsive; inexpensive.

Cons: Our old database was family or household based; Neon is individual based; fortunately we are trying to solve the problem through custom fields and custom imports. Individuals generally do not give by themselves - families give as a joint venture.

Excellent product and services

May 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have been very happy with Neon's products and their customer services. Thank you!

Pros: NeonCRM is easy to use with plenty of detailed step-by-step instructions in their Knowledge Base. Neon's support center is very responsive and comes up with solutions in a very timely fashion.

Cons: Email campaigns can be confusing to use at times. Sometimes, it takes the system a while to recognize and apply new changes.

New User Learning NeonCRM

May 04, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Comments: Our consultant was wonderful.

Pros: Ability to do many things we haven't been able to do in the past. Integration with our website is great.

Cons: Many of the functions are not intuitive. Much trial and error required to make things work the way you'd like.

Great service

Apr 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: n/a

Pros: how they help Non-profit to get donation, and manage member, and how they help you manage your volunteer

Cons: I like everything about it, I have no problem with it so far. I just signup with the program so I have to check it

Excited to get started on this software.....so far, so good!!

Apr 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We have only used the free version so we are hoping this is as great as we are expecting.

Pros: We love that this is web based, we can get most of our data in one place and doesn't charge per user!

Cons: As we have been only using the trial version we have found that it is not as customizable as we first thought.

Neon support excellent

Apr 18, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The level of technical support is extremely impressive!

Pros: The support team is amazing- fast responses and provides helpful information immediately. Easy to send mass communications and fix mistakes made by users.

Cons: Some things don't fit well for our organization. Wish more could be customized. Not a way to pay after registering, not a way to prevent duplicate accounts from being created.

The system is difficult to learn but works once you learn it.

Apr 18, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: If you are a small non-profit, this system is NOT for you. You don't something this complicated.

Pros: The pros for the system include integration with Mailchimp and PayPal. But you have add all of the NEON ID's into each mail chimp account. Also, each account is very detailed, with donation information and if they read theirs emails. They do offer a discount for non-profits.

Cons: The system is VERY difficult. It takes hours of training and even after that, it still is very intricate. The cost of this program is outrageous compared to other systems.

Lots of functions, not easy to use

Apr 14, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It gives a small non-profit an affordable option for keeping track of donations and donors.

Cons: Customer service isn't very good and since the system has a lot of functionality, it can be hard to navigate.

Overall: The system has lots of functionality (tracking donations from multiple events, creating automatic thank you letters, end of year letters) and there are additional add-ons for more (crowd funding, integration into Quickbooks, etc). The ability to scale makes it more affordable than other bundled similar products that we looked into.

The biggest drawback is customer service. There is a large database of questions/answers, but without added expense, you are largely left to your own to figure out the system and set things up correctly. It's a good system for the value, but due to the lack of ease, I feel that we haven't utilized the system to it's fullest ability.

Vendor Response

by Z2 Systems on April 27, 2017

Thank you for your feedback, Sara, and we are sorry to hear about your customer service concerns. We pride ourselves on great service and take any bad rating or experience seriously. All service plans include unlimited and personalized online ticket support for up to two users, so we encourage you to contact our support team whenever you have system usage questions. Our online ticket support satisfaction rating is 93%. Both the system and our online knowledge base are robust, but our support team is available to help point you in the right direction to specific guides or training videos that are most related to your questions and needs. We also offer additional help and Professional Services for current customers, such as implementation packages and personalized training/consultation. Our teams are here to help you get the most out of your system, and we plan to continue making improvements so Neon is easier to use and learn! -Your Neon Team

2 Year Review

Apr 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall great experience, I would recommend to another company if they were confident in problem solving.

Pros: I really like the ease of entering new donor's and sending tax receipts. I also really like the reports option and how easy it is to change the report and export it to excel. I also like the mail merge option, this is a huge time saver.

Cons: It is not user friendly to create new campaigns and new tax receipt letters. It takes me a long time to find where the emails and letters are stored then find the version I have to copy and work off then set up as the newer version and make sure it is connected to the campaign. It's a lot of steps that are not very user friendly and takes longer than necessary to find all the right steps.

Extensive tools but confusing technical interface

Apr 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: So many platforms have a very comprehensive interface. I work in so many other platforms that feel far more intuitive than this one, though I can see once I actually master it, it can likely do all I need to do.

Pros: I like how many options there are within the system. It's obviously a very robust tool that can do just about anything a nonprofit needs.

Cons: It feels way more technical and complicated than it should. It's very difficult to accomplish small tasks and often I spend far too long testing and retesting things to figure them out.

Great Product for the Money

Apr 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: This software will cover about 95% of what we need it to do. The great customer service was part of what encouraged our board to accept this proposal.

Pros: Great customer service, great integrations, price

Cons: Does not integrate with Square.

Good Functionality

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: It has everything that I need in a CRM. Not the good interface, but man does it work well!

Pros: Functionality

Cons: Hard to get used to at first

Neon for school non-profit

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have only just begun using Neon for our non-profit connected to a small liberal arts college. We have lacked a comprehensive database and fundraising tool for keeping in touch with our supporters, and we are excited to use Neon to raise additional funds and be able to keep our constituents apprised of the work we're doing. Further, Neon's integrated registration system will make our biennial conference planning more streamlined and less cumbersome for our limited staff. Our sales consultant was helpful throughout the decision making process, making himself available without being high pressure, and he answered our many questions promptly and fully. And our professional services consultant has picked up the baton and been helpful and available from the get go.

Powerful platform, with tons of features

Mar 28, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have been using the trial version of NeonCRM and it has not let me down yet. There are tons of features and options that might seem overwhelming, but as I thought about all the features we will need as we grow our charity, it seemed to me, that we will need most if not all of these features.

Pros: Complete feature set, great customer support, and tons of online tutorials

Cons: Seems complex with may options and some terms which at first did not make sense to me, but after reading the documentation and viewing the tutorial videos I am beginning to get a hang of it.

All-In-One CRM

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We currently have 4 different vendors providing all of the functionality we receive with Neon. We save time and money by eliminating all of the middlemen.

Pros: Event registrations and online donations are automatically tagged to a user.

Cons: We do not offer memberships so we will not utilize this feature.

#1 Customer Service

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Knowing I needed a CRM I researched several. I found this company to far exceed ALL other companies in customer service! The ease of the system is a major plus as well. It encompasses everything I need in this program! Yes the value for the money is great! Neon includes options for my businesses that other companies charged a hefty add on price for. Not to mention other companies charged to train you to use the software. Neon had given me several options to work within their software to see if I like it, ask questions about it and even set me up with training videos BEFORE I EVER SIGNED UP! I am 100% confident that I made the right choice to go with Neon CRM. My rep has been a key player in this decision making process!