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DocStar ECM

Pricing for DocStar ECM

4.0 (99)
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DocStar ECM has 1 pricing plan

  • No free trial
  • No free version
Credit Card Required: Not provided by vendor
Discount: Information not available

Basic

$47
Payment Frequency: Per Month
Basic plan includes:
    Not available

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What do others say about DocStar ECM pricing?

Pricing Rating
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Value For Money
3.8(99)

Pros

  • Plus, their knowledge of accounts payable workflow and MS Dynamics GP, easy to build workflows (even complex ones), and cost effectiveness of the solution made them our top choice.

Cons

  • Lack of documentation on how to use the software or how to customize it. Difficultly customizing the software so that users can use it.

Read Full Reviews Below
Patrick T.
CFO/CIO
Medical Devices, 201-500 employees
Used the software for: 2+ years
Overall Rating
3.0
Ease of Use
2.0
Customer Service
1.0
Features
3.0
Likelihood to Recommend
3/10
Reviewer Source
Source: Capterra
October 13, 2022

"Not used to it's potential"

Overall: To date, my experience has not been positive. I think if we had better support, we would be much happier with it. There is so much more we could be using it for, but we just have not had success setting it up to utilize it's capabilities.

Pros: Ability to store documents directly from Epicor.

Cons: Lack of documentation on how to use the software or how to customize it. Difficultly customizing the software so that users can use it.

Reasons for Choosing DocStar ECM: Epicor said they had built the integrations with Epicor so we didn't have to. However, when we tried to link more meta data from Epicor to the documents we were not successful and support wasn't able to help us, so that was frustrating, and we gave up trying.
Reasons for Switching to DocStar ECM: Epicor dropped support of the prior product.
Marcus C. avatar
Marcus C.
President
Information Services, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
1.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
September 23, 2020

"Great product, TERRIBLE company (Epicor, not DocStar)."

Overall: I have almost 20 years experience with competing content management platforms so I'm not new to it. I know what I want them to do and how I want them to do it. I also know that many of the products "lose their way" in their quest for profits. It's happened time and again. DocStar does roughly 80% of what the big players do. There are some functionality gaps but they would apply to only the largest of companies. I've got no real complaints with the product; most of what I encountered are experiential things. HOWEVER...dealing with Epicor, the parent of DocStar, is a nightmare. I'm talking about invoice billing. I will warn you right now: these guys don't know how to calculate, will ignore when you tell them that their calculations are wrong and are stuck in the stone ages with how they generate their billing. Every new quote is basically a "re-quote" of a previous quote, rather than what it should be which is just a net difference dollar amount owed. The problem is you've got prorate, you've got one-time fees, you've got discounts and all sorts of things that throw off trying to do "re-quoting" - it's old school and should never be a thing. If you quote X and then quote Y as a "re-quote", and I pay X, you need to subtract X straight out of Y. They don't do that. They keep charges in Y that would have already been paid as part of X. Double-dipping. Their accounting team is inflexible and will refuse to work with you to resolve the problem.

Pros: It's a very simple interface. Integrating with Azure AD was a bit picky but once it works, it works. The forms tool is simple and powerful and I was able to get most of what I wanted done.

Cons: Everything being workflow-driven makes sense, but the UI does not. That needs to be refined. Also, the folder interface has zero power or utility where it could be a standout (people still think in terms of folders). DocStar wants people to just search OCR and meta, that's fine until it comes time to navigate common names and terms. Lastly I couldn't get it to properly talk to a regular Fujitsu scanner the way I needed it to; it was ignoring all imaging settings from the driver. So I just scanned to PaperStream and let it "sweep" stuff in, but I shouldn't have to do that.

Reasons for Choosing DocStar ECM: Hyland has started overcharging for their software and no longer accept startups or small companies. Minimum $80k to get started where it used to be as low as $3k. Laserfiche never responded. Docupeak changed the software away from what I needed at some point and only focus on mid-tier and up companies now. M-Files never responded. OpenText never responded. Alfresco is way too basic in comparison (though I do own it too for a different reason). PaperVision requires excessive custom code to do a lot of what DocStar does out of the box.