# Page 3 | DocStar ECM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is DocStar ECM the right Document Management solution for you? Explore 97 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/82408/DocStar-ECM-AP-Automation/reviews --- DocStar ECM 4 (97) [View alternatives](https://www.capterra.com/p/82408/DocStar-ECM-AP-Automation/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 3 - Reviews of DocStar ECM ## Showing most helpful reviews Showing 51-75 of 97 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KY Kelly Y. Loan Processing Specialist Banking Used the software for: 2+ years ### "Doc Star Review" January 8, 2019 5.0 Just overall helpful in the loan department. Instead of having to get up and go to the file room, i can easily pull up my docs while sitting at my desk and talking with a customer. Pros User friendly and so helpful to get to our documents easier than pulling files. Cons I really do not have any complaints on doc star. Review Source Jason P. Director Of Technical Services Used the software for: 2+ years ### "Docstar is a great document management system with many features and vast flexibility" January 23, 2018 4.0 Pros Workflow and rules capabilities are wonderful. filing and retrieval of documents is very fast, overall product is very flexible. Cons Sometimes it's more complicated than it needs to be to build a workflow. The need to download some files in order to view them is bothersome. Review Source EF Eric F. Director of IT Aviation & Aerospace Used the software for: 1-2 years ### "DocStar Review EMF" August 15, 2022 4.0 We use DocStar mostly as archive at this time. We only have a select number of users in the system because user licenses are very costly. Pros Web based GUI is easy to navigate and clean. Install is not difficult. Cons The licensing cost and complexity of workflow. Reason for choosing DocStar ECM We didn't look at alternatives. Review Source LL Linda L. Controller Building Materials Used the software for: 2+ years ### "Great software for document retention" October 25, 2022 5.0 I have had a good experience using this system. Pros The product is easy to use for saving and retrieving documents Cons I was not employed here when it was originally implemented. I like the ability to easily access past reports and documents. Need to have good training for the users so that things are saved in a consistent manner. Review Source DC David C. Order Entry Mechanical or Industrial Engineering Used the software for: 2+ years ### "Scanning Quotes into Docstar" October 13, 2022 3.0 Pros When the OCR feature works this is great. Cons I have started to manually enter information that needs to be searched. For some reason the OCR has quit working and has not responded to attempts to get it up and runninghm Review Source KK Ken K. Principal Computer Software Used the software for: 2+ years ### "Docstar helps run our compnay" August 17, 2019 5.0 We use to manage our AP processing, HR Documents, proposal review process and as an electronic archive for all of our internal documents as well as all customer related transnational documents. Pros The Docstar software makes it easy to get my hands on any historical document related to any of our customers very quickly. And, we use the workflow feature to initiate quote and proposal reviews as well as sending the proposals electronically to customers for their e-signature and receiving them back into the system automatically after signature. Cons We have no issues with the software and everyone inside our firm uses it on a daily basis. Review Source VR Verified Reviewer Analyst Computer Software Used the software for: 2+ years ### "Reviews on Docstar" March 1, 2023 4.0 Pros Comes with lots of standard features such as records management etc. Cons Only bad thing about docstar is that it is web based. Review Source BS Brittany S. HR OPERATIONS SUPERVISOR Chemicals Used the software for: 2+ years ### "DocStar Eclipse for Records Maintenance" October 25, 2022 5.0 Pros I like the ease of use and the ability categorize documents. Cons The upload feature could be a little more automated. Maybe through a consistent file feed instead of a manual upload. Review Source DW Denise W. Office Mgr / Agent Insurance Used the software for: 1-2 years ### "House of Insurance Docstar " October 18, 2022 5.0 We used an older Docstar version before updating our system. We really liked the initial set up went simple and upgraded according to plan. Pros Ease of use, scanning and retrieving, not to mention scanner is very fast a plus. Cons Prefer support and updates would have been rolled into one price not year to year for support. Review Source kE kathryn E. Accts rec Transportation/Trucking/Railroad Used the software for: 2+ years ### "Airline Transport review" October 13, 2022 4.0 Pros easy access to documents for everyone in the office Cons Difficulty getting hold of someone to help when issues Review Source KG Kristin G. Business Systems Manager Food Production Used the software for: 6-12 months ### "Adequate but needs modernization" October 13, 2022 3.0 Pros This system integrates with SYSPRO, which was the primary driver for purchase. It has the ability to be highly customized and accommodate complex workflows. Does great at retaining images of documents and the search functions are usable and logical. Cons The interface is not modern and some basic functions are missing like the inability to filter on columns and manage out of office approvals for groups. Workflow creation is difficult and not intuitive - lacks the ability to copy multi steps from other workflows. Reason for choosing DocStar ECM Integration into SYSPRO Review Source VR Verified Reviewer CIO/COO Food & Beverages Used the software for: 2+ years ### "DocStar ECM review" December 29, 2020 4.0 Pros Ease of use Cost of ownership - affordable, feature rich system Cons Integration with ERP - best to have document management as a core module Upgrades have to be timed with the ERP upgrades Speed (sometimes) Review Source LJ Lisa J. Vice President-Land Administration Oil & Energy Used the software for: 2+ years ### "n/a" October 13, 2022 4.0 Good customer service Pros OCR of documents make retrieving easier. Cons no applicable at this time. We only use the data to view Reason for choosing DocStar ECM We converted the data from a previous user of DocStar Review Source IS Iris S. Secty/Treas Retail Used the software for: Less than 6 months ### "Daily Use of DocStar" October 13, 2022 5.0 Great experience with the installers and training. They were always ready and willing to help us in the installation and have been very supportive in answering any questions we have had. The icons are easy to follow and the searching process makes look up a breeze. Pros We use the DocStar EMC every day. It is great to have all the information readily available to all our employees. It saves so much time in looking up information on our customers and the documents that relate to each other. Cons Just getting use to the different ways to scan and retrieve. Sometimes it is hard to find exactly what you are looking for, but I think we will master all phases soon. Reason for choosing DocStar ECM We liked the DocStar we have had since 2008 so we wanted to update and refresh to the new product. Review Source NB Neil B. VP of Finance Wholesale Used the software for: 2+ years ### "FINALLY a software company that OVER delivers on their promises!" December 2, 2016 5.0 We have had nothing but EXCELLENT results and service with DocStar. We have realized a positive ROI by automating our payables processes - much lower time to process invoices PLUS we have avoided thousands of dollars in late fees. Most importantly, DocStar's customer service has been TOP NOTCH...although to be fair, we hardly ever have to call them since the solution is so stable. I would HIGHLY recommend DocStar to any company looking to automate their AP process...you will not be disappointed!! Pros Ease of use, great functionality, stable platform, solid ROI Cons NOTHING - wouldn't change a thing! Review Source Response from Epicor Software December 2, 2016 Thank you for the review Neil. We are delighted to hear that you have had such a great experience with our company and that automating your accounts payable process continues to deliver such a terrific ROI for your business. LB Larry B. IT Director Public Safety Used the software for: 6-12 months ### "The must have complement to your ERP system" October 18, 2022 5.0 Pros Installation and configuration was very straightforward Product support is readily available and the product is very intuitive Cons The amount of features can be overwhelming, especially if your team is not used to document management outside of shared network drives and folders. Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing DocStar ECM The integration with our ERP was the single largest deciding factor. Review Source AS Amanda S. Accounting Clerk/HR Assistant Accounting Used the software for: 2+ years ### "My Review" October 18, 2022 4.0 Pros The learning center was great when I was learning how to build out workflows, fields, and content types. It was very informational. Cons Every time an update is done, something is changed on our end and we have to fix it. Review Source KN Kirsten N. HR Manager Maritime Used the software for: 1-2 years ### "Jury is still out" October 25, 2022 3.0 There have been stability issues with the software. Pros Scanning is easy. Easy to access documents. Cons Email is only compatible with Outlook. Gmail users have to go through multiple steps to send a document. Document list is limited. I can only see a limited number. Review Source JB Jan B. A/P Oil & Energy Used the software for: 2+ years ### "Docstar" October 24, 2022 3.0 Pros I think I like the ease of finding documents Cons The thing I like least is the physical scanning of documents. The scanner keeps jamming and pulling double pages. Review Source PZ Patty Z. Bond Administrator Insurance Used the software for: 2+ years ### "Ease of Use" October 13, 2022 5.0 I just really like it. Pros So easy to download, update, etc documents Cons I don't really have any problems with the softward Review Source DC Deborah C. ADMIN ASSISTANT Construction Used the software for: 2+ years ### "Docstar Processing" October 25, 2022 5.0 They are very helpful Pros It is easy to use and the customer service is exceptional Cons I wish it could OCR accounts Payable. I use it for A/R and it works great. Review Source aM alfred M. project manager Consumer Goods Used the software for: 2+ years ### "used for invoice processing" October 25, 2022 5.0 good - it's giving us the ability we did not have before Pros identify text and documents as what they are Cons learning feature for document management is complex Reason for choosing DocStar ECM i was not involved in purchase Review Source PE Patty E. General Manager Wholesale Used the software for: 2+ years ### "Love Docstar" February 15, 2017 5.0 Our company has been using Docstar for filing of documents for a few years now, we love it, no more having multiple filing cabinets throughout, now we scan the documents, file them and can retrieve them at any time. Love this product...... Pros Ease of use, ability to access our database for filing, multifunctional Cons haven't found anything we don't like about this software Review Source Response from Epicor Software February 15, 2017 We are so happy to hear that you LOVE docSTAR eclipse! Be sure to check out our eForms product and AP Automation solution! Dawn DiLorenzo Digital Marketing Manager JB JoAnn B. EA to Executive Team/Assistant to the Board Transportation/Trucking/Railroad Used the software for: 2+ years ### "DocStar ECM gave us what we needed " October 13, 2022 4.0 Pros Document management is key for us and searchability is very important. Cons No real Cons to this point. Any issues that I have had were handled by support very quickly. Review Source EM ELLEN M. Case Manager Insurance Used the software for: 2+ years ### "DocStar" May 8, 2020 5.0 Very satisfied with the system and would highly recommend. Pros System is very user friendly and able to retrieve a document in seconds rather than deal with paper files. Cons System can sometimes go down, but customer support is very responsive and helpful. 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