Who Uses This Software?

Organizations that regularly respond to RFPs, RFIs, security quetsionnaires, DDQs, and generate sales proposals.


Average Ratings

67 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • RocketDocs
  • www.rocketdocs.com/
  • Founded 1994
  • United States

About PMAPS

RocketDocs has the most robust proposal software & sales enablement tool. Some of the largest financial, asset management, healthcare, and technology companies use RocketDocs to streamline their RFP response processes, empowering them to manage high proposal volumes with lean teams. Easily search for approved content in a centralized database, create proposals in minutes in the assembly center, and streamline approvals with your subject matter experts-all with a few clicks.


PMAPS Features

  • Automatic Formatting
  • Calendar Management
  • Collaboration
  • Contact Management
  • Content Repository
  • Document Management
  • Electronic Signature
  • Knowledge Library
  • Pipeline Management
  • Requirements Management
  • Revision Management
  • RFP Management
  • Task Management
  • Templates
  • Version Control

PMAPS Reviews Recently Reviewed!


PMAPS Software has made organizing, updating, and retrieving information quick and straightforward.

Jan 29, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The software provides an excellent conduit to organize information. When uploading information, there are several different customizable categories that the user can use to sort information. This lets one customize how they want to tag and tier their information to make searching through thousands of records seamless.

Under each uploading record, there are options to maintain notes, input the personnel responsible for uploading and/or reviewing the record, and options to put dates on when records become outdated. The last feature is especially helpful as the database will automatically change the highlight on the PMAPS dashboard for any record that has reached the creator's expiration date. This function is immensely helpful on ensuring answers used have been updated or at least recently reviewed.

The ability to link word documents to PMAPS makes it quick and painless to update documents through the re-link function. This work with both qualitative and quantitative updates and is a huge time-saver.

I use the PMAPS software as a way to store, retrieve, and update thousands of individual records. I've found in using it these past few years that it makes the job far easier.

Cons: When working on PMAPS cloud version of Excel of Microsoft Word, there is no autosave feature, and it's not uncommon for the program to run into errors and forcibly shutdown. You have to make sure to manually save every so often as you will most likely experience the program closing on you unexpectedly at least once if you use PMAPS prolongedly. The saving process on PMAPS can be a little slow (relative to offline in word/excel), so a background frequent autosave would be a really nice feature.

I've struggled to use Excel well with PMAPS. Overwriting Excel save files or inserting PMAPS records into Excel files frequently does not work or bugs out. I think Word works very well, but I've had enough struggles over the year that I just use Excel completely offline from PMAPS.

When using PMAPS, you don't have the complete functionality of Word or Excel in their cloud system. If you want to change certain advance settings on Word, you have to close out of Word on their cloud, open Word offline and make the change, then re-open Word on PMAPS to have it integrated. There is no `file tab in Word or Excel when working from the PMAPS cloud.

Vendor Response

by RocketDocs on February 06, 2018

Thank you for taking the time to write such a thorough a review! We appreciate your feedback.

PMAPs Review for BofAML

Aug 24, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customizable Dashboard view

Automation features without having to save document in PMAPs (i.e. Insert Full and Found)

Automated templates (Generic Proposals)

Robust Filter and sort features (i.e. Filter by topic, SME, ID#, etc. and sort alphabetically/numerically)

Robust attribute fields with customization

Global attribute features can change one attribute for multiple responses at one time

Can download search results into excel

Robust Reporting Features

No downtime to date

PMAPs User Training Guides and Help features

Monthly webinars on various topics

Customer service relationship very responsive, easy to work with, willing to work with us through issues until resolved, etc.

Cons: There aren't too many cons and the minor issues/annoyances we do have are taken into consideration and usually resolved within a few days or are resolved in the next release.

Overall: The BofAML Institutional RFP Team has been using the PMAPs Proposal Software for over 10 years and its served our needs very well and with each new release it only gets better. Its very reliable, we have never experienced any downtime with the software and it has great automation features which helps save time from both a writer and database manager standpoint.

Recommendations to other buyers: We've recently compared PMAPS to other proposal software in the market and while the others are fine from a writer standpoint, PMAPS has many more features, is customizable, and is much more robust from a database management standpoint than the other software out there.

Vendor Response

by RocketDocs on August 24, 2016

Thank you very much for your review, Cindy! We're happy to hear you're taking advantage of some of our favorite features, like the Dashboard and Global Attributes. We're also very proud of PMAPS's flexibility and 100% uptime, and we've already got some pretty great things planned for the next release--we think it'll be the best one yet, and we hope you love it, too!

PMAPS is good overall, but there is room for improvement

Nov 04, 2015
4/5
Overall

4 / 5
Ease of Use

3 / 5
Customer Support

Comments: Pros: The basic functionality of PMAPS works well and does increase efficiency. There are lots of features in the program and most are good, but unfortunately, not quite there yet. PSI is receptive to change and input from clients to improve. Though it may take a while to see the improvements, if at all.

Cons: A lot of the workflows, functions and features of PMAPS have not been very well thought out. For example, when Q&A's expire and are sent out to be updated, they are added to Compliance Central, which is fine. The problem is that the same Q&A can be added to Compliance Central many times, so then there are mutliple instances of the same Q&A. When the Q&A is updated, only one instance is removed from Compliance Central. So Compliance Central just gets bigger and bigger and becomes essentially useless. This is a common theme with PMAPS. The basic structure is built, but it is not thought through thoroughly and the end result is a feature that doesn't work as expected. Also, while PMAPS is customizable in certain areas, in other areas, it is not, which can be frustrating. For example, setting certain fields with a different color or showing more than 3 lines in a multi-select field is not difficult. It is simply a change to the CSS file, but PMAPS claims this is too diffcult to do and can't be done. However, I can prove that it can be done and actually do it on my end by apply my own CSS file to the page. Clients shouldn't have to find workarounds to these "limitations." The list of improvements are mostly minor things that enhances the user experience, but the little things matter just as much as the big things because the user encounters the little things over and over again interacting with the program so it is a constant reminder of the pain of working with PMAPS. The goal should be to leave the user with a positive impression, not a negative one. There is a long list of things that can be improved on, but granted, the list does get shorter with each new release, but not always.

Vendor Response

by RocketDocs on November 06, 2015

Thank you for your input, Kyle! It's good to know PMAPS increases your organization's efficiency, and we appreciate your rating. Hopefully you'll find a couple of upgrades in our next release to be particularly helpful. Our goal is absolutely to leave users with positive impressions, and we'll keep working on the little things to constantly improve.

Easy to use and manage content in the database

Nov 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Content management is quite easy in PMAPS. The Saved Search function allows you to break a huge database into smaller chunks specific to the topic. Filtering is easy and multi-functional. Customer Support is outstanding. The staff is super knowledgeable and responsive.

There is much more functionality in the tool than our company currently uses, which is unfortunate for us.

Overall: Content management is much easier than it was when I started. We went from gathering content from individual proposals and dropping it into a spreadsheet. Then we started using the client-based PMAPS which was a huge improvement. The Cloud-based Web Pro is even better, with enhanced features and functionality. The Customer Support Staff is world-class. They go above and beyond to help resolve issues and make things better for their clients. Highly recommended.

Vendor Response

by RocketDocs on November 16, 2017

Janell, thank you so much for the warm recommendation. We place top priority on customer success and we're thrilled it shows. Stay tuned for further enhancements to the tool!

We only use the library feature of PMAPS. Generally we like how it works.

Jan 25, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ability to use multiple filters in the library feature of PMAPS. I'm also looking forward to using the short answer/notes section in the coming year. I also really like that as an administrator we can easily add/delete users. That used to be our major hold-up in the past.

Cons: The search function of the library could be better. We often have to dig through multiple responses that are not applicable to our RFP before we can find something that we can use.

Overall: I would say the best benefit from using this software is having a searchable database of RFP responses.

Vendor Response

by RocketDocs on February 06, 2018

Thank you for taking the time to write a review! I will pass on your feedback about search functionality to our developers.

My experience using PMAPS to facilitate our RFP responses has been great!

Jan 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: What I like most about the software is it's as close as a Google search without being Google. Without PMAPS I am not sure we would be able to effectively and efficiently write consistent RFP responses. Having PMAPS allows us to write consistently with the same responses . It also helps by allowing us to categorize subject matter areas .

Cons: It's not Google. I can't put in the exact question being asked in RFP's to derive the answer and sometimes it doesn't narrow it down enough to the specifics.

Overall: RFP response answers that are up to date and saves time in trying to remember all responses.

Vendor Response

by RocketDocs on February 06, 2018

Thank you for the feedback!

PMAPS Customer Review

Jul 18, 2016
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ease of search

Cons: complex for new users to engage with the software as it presents itself in a different way to the way most individuals are use to.

Overall: The product is very versatile and has a great deal of functionality. Sometimes the level of functionality means that it is difficult to navigate your way around it, particularly for new users

Recommendations to other buyers: The price of a licence is starting to become prohibitive in times of austerity, when every cost is being examined.

Vendor Response

by RocketDocs on August 04, 2016

Thanks for your feedback, Phil!

Ease of use is very important to us, and we¿re currently in the process of creating and testing exciting new tools to help make PMAPS easier to navigate, especially for those new to the software. Keep an eye out for them in the upcoming releases; we can¿t wait to hear what you think.

The product works very well for what we need it to.

Jan 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy to sort and view our RFIs on the dashboard. I like the ability to filter as well as sort. I do with we could 'file away' RFI's from last year, but I was given a fine alternative.

Cons: The PMAPS viewer when it is in use affects my Microsoft Word. The viewer is sometimes enlarged is difficult to view/navigate and makes my regular Word do the same. Also when the view is in use, any pop-ups in Word do not work for me (ex. pop for text format, margins, etc). I've reached out to our rep in the past with no response so I don't bother to anymore.

Overall: It makes submitting and sorting and searching RFI's and responses very easy.

Vendor Response

by RocketDocs on February 06, 2018

Thank you for the feedback. Please consider reaching out to our general customer service. It is possible that your representative is no longer with the company.

Reliable, easy-to-use, robust software solution for proposal content and development management

Feb 02, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to learn, easy to use

Strong capability for categorizing Q&As, thus making them more accessible for use

Excellent customer support; knowledgeable, enthusiastic and responsive

Cons: Potentially pricey for a smaller organizations

Not all functionality needed for smaller proposal teams

Overall: Faster responding to proposal with vetted content. The ability to design a hierarchy of Q&As that matches our products/solutions to client needs and recognizes our marketing/sales themes. A sound and easily searched database of responses and proposals.

Vendor Response

by RocketDocs on February 06, 2018

Thank you for your feedback! I will pass on your comment regarding expense to our sales team.

I use this everyday for work, most people I work with have different searching habits.

Jan 30, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: I like the filters and I always look at the number of times a document has be inserted. It's a helpful feature that I have used often.

Cons: Difficult to search through 100s of documents... the key word search is difficult, it would be nice if it was more like a google search.

Overall: I am able to find responses to questions daily to complete my work tasks. Some responses are super easy to locate which I love, while others are more difficult to locate, based on the complexity of the question being asked.

Vendor Response

by RocketDocs on February 06, 2018

Thank you for taking the time to write a review! I will pass on your feedback about search functionality to our developers.

I use PMAPS everyday for work, easy to navigate but lacks intuitive searches.

Feb 01, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I use PMAPS software as a way to store, retrieve, and update high volumes of data. In the past few years I have been using PMAPS I find it makes my job easier. People in my group who are new to PMAPS find it difficult to search and would prefer a google search.

Cons: The unlimited technical fee model needs to be reassessed. Our group is charged a discounted fee which I believe is not reflective of our use of support. In the last 2 years I have not called the Support Group.

Overall: Makes my job easier

Vendor Response

by RocketDocs on February 06, 2018

Thank you for taking the time to write a review!

PMAPS has enabled us to gain incredible efficiencies.

Nov 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Content and proposal management. Ability to update recurring questionnaires with the click of a button.

Cons: Nothing honestly, we use it every day and have highly recommend it. Occasionally we have some formatting issues but they are easily resolved.

Overall: Efficiency for the entire team and more effective content management.

Vendor Response

by RocketDocs on November 16, 2017

Thanks for sharing your positive experience with PMAPS! We're delighted to hear how much our tool has improved your team's content management practices and overall efficiency.

And I agree -- formatting in Word can be a bit tricky, you're definitely not alone!

Using PMAPS streamlines our proposal process and increases efficiencies.

Nov 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to quickly update content, search and track responses. Every contact with a PMAPs professional is positive, questions are answered almost immediately.

Cons: I would like have the ability scroll down through the dashboard while the column headers remained fixed. For now, the features we use all function without issue.

Vendor Response

by RocketDocs on November 16, 2017

Thank you for taking the time to review us, Chrissy. We're so glad PMAPS has streamlined your proposal process! I'll be sure to pass along your suggestion for the dashboard to our development team.

I use PMAPS everyday and it has definitely helped as far as having everything in one database.

Jan 26, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: PMAPS is easy to use and has a lot of sorting capabilities to help you better narrow down the information that you're looking for.

Cons: I hope one day that PMAPS will be able to prepopulate suggested responses for questionnaires to help organizations expedite processes even more.

Overall: The benefits I get from PMAPS is its ease of use in helping to expedite our proposal processes to ensure a better final document to the end client.

Vendor Response

by RocketDocs on February 06, 2018

Thank you for taking the time to write a review! We appreciate your feedback.

If I had to do it again, PMAPS would still be my vendor of choice.

Jan 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: 1. Ease of use and ability to customize to my specific needs.

2. There's usually always more than one way to do something.

Cons: Though not about the software itself, I don't feel there should be charges for additional training (for writer turnover). I feel it should be support that comes with annual license fees.

Overall: Faster turnaround time on client projects;

A more accurate and up-to-date database.

Vendor Response

by RocketDocs on February 06, 2018

Thank you for your feedback! I will pass on your comment regarding expense to our sales team.

PMAPS is a valuable resource for me as a business development manager.

Jan 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The recent layout changes are more aesthetically pleasing. Its easy to use and navigate the website. Im glad that you don't have to clear the cache anymore. Good improvements and right direction.

Cons: The search functionality is the most difficult part about the software, I wish the search algorithm could be more like google.

Vendor Response

by RocketDocs on February 05, 2018

Thank you for the compliment regarding our setup. I will pass on your feedback about search functionality to our developers.

Easy to use for Q&A searching

Jan 29, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is intuitive, allows for multiple keywords search, multiple languages support. We use this for responding to RFP's with simple search, copy and paste. Works well for us.

Cons: We would like to be able to import and export from spreadsheet, also there is no Wildcard search capability.

Overall: Quick and efficient tool for us to respond to RFP's with easy and intuitive search function.

Vendor Response

by RocketDocs on February 06, 2018

Thank you for taking the time to write a review! We appreciate your feedback.

I've used this software for the last few years and PMAPs accomplishes what it says it does.

Jan 29, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: the search feature is the main function that stands out. I maybe that I've been using it for a while but I am able to locate the information that I'm searching for.

Cons: The copy feature I find is really clunky. I find myself not using most of this feature. I simply do a quick copy which does not count the # of uses of the document.

Overall: This software helps me with duties of the my position.

Vendor Response

by RocketDocs on February 06, 2018

Thank you for the feedback!

PMAPS is relatively user friendly. We use it for proposal generation and for content management.

Feb 01, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I think the UI is pretty simple and easy to use. Most of the buttons are clear about their functionality.

Cons: There are several limitations to creating documents from Salesforce. While I understand that there is a need to have PMAPS map fields from Salesforce to PMAPS, I think there should be a tool to allow users to build.

Overall: Good content management. Once built, automation is a nice benefit.

Vendor Response

by RocketDocs on February 06, 2018

Thank you for the feedback!

The product is very versatile and has a great deal of functionality.

Jan 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact that PMAPS has collaborative tools and efficient document management are what I like most about the software. Also there are lots of features in the program and most are good.

Cons: The speed is what I like the least because it could move a little faster. Additionally, a lot of the workflows, functions and features of PMAPS have not been very well thought out.

Vendor Response

by RocketDocs on February 06, 2018

Thank you for the feedback!

Capterra loader

I use PMAPs on a daily basis as our RFP library in order to respond to standard questions.

Feb 01, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that you can set categories and sub-categories to filter by. I also appreciate the save function.

Cons: I wish the search function operated more like a search engine. Often times the results will vary even when the same information is entered.

Overall: I am able to perform the daily functions of my job.

Vendor Response

by RocketDocs on February 06, 2018

Thank you for taking the time to write a review! I will pass on your feedback about search functionality to our developers.

The search functionality in PMAPS is my greatest complaint. An easier Search ability would be great!

Jan 25, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: Ease of uploading new documents is great. This is user friendly and easily done. The time it takes to create a new item is minimal.

Cons: The Search Functionality. it is difficult and not user friendly unless you know exactly what you are looking for.

Vendor Response

by RocketDocs on February 05, 2018

Thank you for the compliment regarding our upload process. I will pass on your feedback about search functionality to our developers.

Great system - particularly for large teams in different time zones.

Jan 25, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use and, for the most part, very intuitive. The system is visually very logical, which helps navigation.

Cons: Bookmarks - there should be an easier way to see which bookmarks/records are used in a document. (Hovering over text would be an awesome spot for this!)

Overall: Great proposals that are compliant!

Vendor Response

by RocketDocs on February 05, 2018

Thank you for the feedback!

I think inherently that PMAPS is a good system with good potential

Feb 14, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like being able to search for words within documents and linking Q&A. The system has good network opportunities to join up the wider and international teams.

Cons: I find it hard to find answers at times although this may be a navigational issue and I do like the application.

Overall: Good language bank

Vendor Response

by RocketDocs on February 15, 2018

Thank you very much for your feedback!

I like using this software. I like how it's organized and stores our work on the site.

Jan 25, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how we can send requests to our database manager to update content and request SME checks through the Dashboard. I also like how we can track all the proposals in house, even as a user.

Cons: I think there are opportunities to improve some searching functionality, but I feel confident that team will build those capabilities.

Overall: Its ability to have database and RFP tracking capability.

Vendor Response

by RocketDocs on February 06, 2018

Thank you for taking the time to write a review! I will pass on your feedback about search functionality to our developers.

We've been a PMAPS customer for about nine years and converted to WebPro this year.

Nov 04, 2015
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Pros: fast, easy navigation, intuitive search functionality, easy to categorize multiple records at once, easy to learn to use. We've had several new hires in the past year and each person has been able to catch on quickly without much formal training.

Cons: wish there was a way to quickly take an item that was assigned and add it to WebPro from the Assignments dashboard. When you use the ReLink feature to update assignments, you lose your formatting. I know that it's technically a Word function, but it would be really nice if setting up the RFP template for WebPro was part of the conversion or onboarding process. Rather than teaching clients how to do it at the conference, it would be great if their transition manager walked them through it so they could produce professional RFPs as soon they are live on WebPro. It would save a lot of time later.

Overall we are very happy with the software and our recent customer service. Our account manager, Philip Mervis, is proactive and always willing to help. I've worked with Shane Farrell several times recently and he is just wonderful. He contacts me immediately when I send a service request and walks me through the appropriate steps.

Vendor Response

by RocketDocs on November 06, 2015

Thank you for reviewing PMAPS and Proposal Software, Katie! We're happy to hear you find the software user friendly. We'll be reaching out to you to better understand the issues you mentioned and see what we can do to help. And we couldn't agree more: Philip and Shane are pretty great. We'll be sure to pass along your recognition.

The features seem endless.

Jan 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Ability to categorize all content. Being able to retrieve all documents. Not having to reinvent a process for recurring proposals.

Cons: Perhaps not being able to really , at least seamlessly, respond to RFP excel requests. Maybe a class to better learn.

Vendor Response

by RocketDocs on February 06, 2018

Thank you for taking the time to write a review! We appreciate your feedback.

Easy and Intuitive Proposal Content Management tool

Nov 05, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Overall I think PMAPs is a very easy and intuitive tool to use when managing proposal content and completing proposals. I used to feel that the customer service at PMAPs was less than should be desired, but they seem to have really stepped up their game with their Account Managers and there is a significant difference in response time now if issues arise.

Cons: Sometimes the system is glitchy which can be scary and frustrating when working on an important document (or any document for that matter). I also dislike how the system auto logs a user off - I work in the tool daily, for most of the day, and usually around 4 pm I will save the document I'm working in only to find out I've been logged out. This forces me to save a copy of the document locally, log back into PMAPs, open the document and then overwrite that version with my locally saved version to ensure all of my edits are stored. This is cumbersome and annoying and happens EVERY day.

Pros: Easy to use and intuitive. Customer Service is very responsive. There is RARELY ever downtime with the system, which is extremely nice considering nearly all proposal work is deadline driven.

Vendor Response

by RocketDocs on November 06, 2015

Thank you very much for your feedback, Stacey! We are constantly striving to make the PMAPS user experience as smooth as possible, so we've updated software glitches and solved the timeout issue you mentioned. We highly recommend upgrading to the latest version of PMAPS to improve your experience. Our goal is to keep making your job easier. Thanks again for your time.

Very reliable and dependable performance.

Jan 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Ease of use. consistent results when using the tool. Predictable results helps train new users to use the application efficiently.

Cons: Mass adding new records and information. Very manual process that requires our admin to touch and modify every new entry

Vendor Response

by RocketDocs on February 05, 2018

Thank you for the feedback!

Decent Proposal Platform

Feb 01, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It's nice to have our responses in a library. The software is reliable, and our contacts are friendly and helpful

Cons: Uploading answers can be cumbersome and requires many clicks. We don't always add our standard responses because there are so many steps.

Vendor Response

by RocketDocs on February 06, 2018

Thank you for the feedback!

I use this daily.

Mar 02, 2018
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 2.0/10 Not
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Pros: It is easy to use -- not complicated. It is helpful to have a place to store our most frequently used responses for RFPs.

Cons: I find the key word search process frustrating. It is very difficult to find what I need when using key words.

Overall: It serves as a place to store all of our most frequently used responses -- making it possible to to go to one place.

Vendor Response

by RocketDocs on March 06, 2018

Thank you for taking the time to write a review! I will pass on your feedback about search functionality to our developers.

Convenient google-like search function.

Feb 02, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: I like that I can access my entire library and filter by categories. This makes conducting my job easier.

Cons: I wish the results were more consistent. I don't often get the same results from the same searches, perhaps I just need further training.

Vendor Response

by RocketDocs on February 06, 2018

Thank you for the feedback!

I wish they made PMAPS pom poms because I'd be their biggest cheerleader

Sep 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've been using PMAPS since 2007 and find it very intuitive and easy to use. The ability to apply so many levels of taxonomy is critical to the success of my team.

Cons: I cannot think of any downside to the application

Vendor Response

by RocketDocs on October 05, 2018

Thank you for your feedback on PMAPS!

I use PMAPS everyday as my team stores all of our documents here for reference.

Jan 25, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the overall setup of the site. The search nature on the Search tab and the setup of the page.

Cons: One item that could be improved is the ability to search for words, sentences, phrases, etc. in the dashboard tab. It would be nice to search through old uploaded finalized documents for example the word "municipal bond" to find past documents where this word was used within the document. This is only currently available in the "Search tab" which contains Different ID documents vs. the Dashboard. It would be nice to have the search ability of the search tab in the dashboard tab. Also when I toggle "Webpro filters" it would be nice to search for a filter in the "add new filter" drop down

Overall: We store all of our documents that we work on here and language as IDs in the search tab to search for and use and update along the way.

Vendor Response

by RocketDocs on February 05, 2018

Thank you for the compliment regarding our setup. I will pass on your feedback about search functionality to our developers.

Used as our proposal Library

Sep 10, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: The ability to save and file multiple documents is great.

Cons: This search function is a bit difficult to use.

Overall: I wish there was a bit more organization and better search.

Vendor Response

by RocketDocs on October 05, 2018

Thank you for your feedback!

Difficult to navigate. Search features change randomly.

Feb 01, 2018
2/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Honestly I don't like much about it. It's easy to read the responses once they are found within the software, but finding them is so challenging.

Cons: How difficult it is to navigate and sort. Sometimes the filters change without me telling them to. It's just hard to use.

Overall: After a lot of searching, I can generally find responses. It just takes a long time and time is very precious on our team.

Vendor Response

by RocketDocs on February 06, 2018

Thank you for the feedback. Our customer support team is available to assist you with getting the most from our software.

Capterra loader

Need to learn more about PMAPS to make sure we are using it well

Jan 29, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I like that I can use the software to search key words and the copy paste doesn't completely change the format of my document.

Cons: very generic software and doesn't have the same traits as google search when searching for content.

Overall: Its a good tool for placing all content in one location.

Vendor Response

by RocketDocs on February 06, 2018

Thank you for the feedback!

PMAPS is a useful tool, only if you know how to work its quirks.

Jan 30, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: PMAPS works well as a document library. The filters and options to narrow down searches works well. The Save Searches function helps to cut down time when looking for documents that I use on a daily or weekly basis.

Cons: It's pretty archaic. The interface isn't friendly and the search function doesn't work as seamlessly as it could.

Overall: From my work.

Vendor Response

by RocketDocs on February 06, 2018

Thank you for taking the time to write a review! I will pass on your feedback about search functionality to our developers.

easy use

Jan 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: good search system and good administration. Easy to use and good approach for RFIs and RFPs. Great to arrange content

Cons: The look and feel should be better. It looks a bit like a 90's application. Should use nicer buttons and colours

Vendor Response

by RocketDocs on February 05, 2018

Thank you for the feedback regarding our formatting!

Capterra loader

I find PMAPS visually pleasing and easy to navigate. However, it lacks intuitive searching.

Jan 31, 2018
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I enjoy how easy it is to navigate through the software and how it is visually uncluttered. I also like the ease of automatic log in.

Cons: Since this is a library for me, it's incredibly difficult to find items that I need. This is something that is regularly discussed amongst myself and my coworkers.

Vendor Response

by RocketDocs on February 06, 2018

Thank you for taking the time to write a review! I will pass on your feedback about search functionality to our developers.

PMAPS Review

Sep 06, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I like being able to save frequent searches so that I can retrieve them quickly at a later time.

Cons: Many times it seems like I don't always find what I'm looking for.

Overall: Overall, I tend to have a pretty positive experience with PMAPS

Very efficient way for finding answers

Jan 25, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use and no training required. Generally the speed is great and search is efficient...........

Cons: Not really an issue with the software, rather the data maintenance process is a burden. Maybe some more intelligence in the search i.e. if I search for GE it will find General Electric, without me having to add this

Vendor Response

by RocketDocs on February 06, 2018

Thank you for taking the time to write a review! I will pass on your feedback about search functionality to our developers.

Seem complicated at first but become easier once consistency in use.

Feb 01, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Features are pronounced and the usability is great. Like being able to have more choices when working.

Cons: seem a little slow at first speed has taken up but maybe when too much load or usage it slows down a bit.

Overall: From the software I am able to do a little more than I normally would without it, that was a plus for me.

Vendor Response

by RocketDocs on February 06, 2018

Thank you for the feedback!

Not good for small companies, expensive

Jul 19, 2018
4/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: The only thing I like about this software is the ability to search and find key words/responses in old documents quickly.

Cons: Program is extremely costly for smaller companies that do not need to utilize all of the functions. Difficult to use and slow customer service. Uploading is time consuming

Vendor Response

by RocketDocs on October 05, 2018

Thank you for your feedback!

As RFP writerPMAPS is a very good tool.

Jan 30, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

1 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Extractions out of the tool and key word finding is very easy. Tool is very logic and easy to use, not much training needed

Cons: only key words can be found within the tool, no phrases. When typos or star* search is not possible

Vendor Response

by RocketDocs on February 06, 2018

Thank you for the feedback!

Lots of maintainance required to keep information up to date, and the app could be more intutitive

Jan 29, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the functionality of being a lot to store and search through a wide array of information. I Like the ability to filter and sort and to pull up the documents where responses originally came from

Cons: The app is not very intutitive to use and sometimes hard to keep up to date. I was there was a better and more automated way to keep information up to date.

Vendor Response

by RocketDocs on February 06, 2018

Thank you for taking the time to write a review! We appreciate your feedback.

Lots of content management with RFP's

Jan 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of searching for global content and ease of updating the data. Many users were able to be added and picked up on it easily

Cons: Logging in at one point was difficult where we had to trouble shoot why there were issues getting into PMAPS

Vendor Response

by RocketDocs on February 05, 2018

Thank you for the feedback!

Capterra loader

PMAPs has been a very helpful tool and is really user friendly.

Feb 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how user friendly it is. For someone who has no experience in the industry I am working in, PMAPS makes it easy for me to find the pieces I need to create a professional proposal.

Cons: For a few weeks I had extreme difficulty logging in. It would continuously say my username and password was invalid and I never would get emails (they just wouldn't send) to update them. It was difficult to get the help I needed logging in.

Overall: Making it easy for me to create proposals without a lot of industry knowledge.

Vendor Response

by RocketDocs on February 06, 2018

Thank you for taking the time to write a review! We appreciate your feedback.

PMAPS does it all!

Nov 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We needed a reliable document and Q&A repository. Not only does it go beyond satisfying that requirement with excellent search and management capabilities, but I can respond to proposals quickly, using less resources or enable my sales team to save HOURS of time creating proposals, SOWs, and PPT presentations in a super user-friendly manner.

I'm fairly new to using PMAPS and I seem to be able to search now pretty easily.

Feb 01, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Being able to narrow down searches through categories. I like being able to right click and narrow down the amount of categories in the search to make it easier to find the document I'm looking for.

Cons: Sometimes having to ask for assistance to locate a document because of the wording. Having to be specific with wording in the documents I'm searching for can make it harder to find exactly what I'm looking for.

Vendor Response

by RocketDocs on February 06, 2018

Thank you for the feedback!

Slow adopter of the software

Jan 25, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: We can integrate/collaborate with our content with other divisions within our organization who use the software.

Cons: There are many buttons/functions and it's not clear what they are all used for. Not a very intuitive platform. Cannot be used in a very collaborative way and does not meet all of our needs

Vendor Response

by RocketDocs on February 06, 2018

Thank you for the feedback! Our customer support team is available to assist you in getting the most from our software.

good product for large companies. Not as useful for smaller companies

Jan 25, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like the convenience that everything is kept in the same place as well as the strong customer service

Cons: I feel that it is very expensive for the use we get out of it. As we are a smaller company we do not need the majority of the features that the program provides so I wish there was some way of limiting what services we get and subsequently lowering the cost

Vendor Response

by RocketDocs on February 05, 2018

Thank you for your feedback! I will pass on your comment regarding expense to our sales team.

too cumbersome to operate, not intuitive enough

Jan 26, 2018
3/5
Overall

1 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money

Pros: The document generation feature. The vast database capacity. The fact that there is a search function.

Cons: Difficult to navigate

Not intuitive - if you don't use it for a while it is not intuitive how to get started or accomplish certain tasks. The search function is not very accurate. This could be an issue with the tags.

Vendor Response

by RocketDocs on February 06, 2018

Thank you for the feedback! Our customer support team is available to assist you in getting the most from our software.

This software is exceptionally helpful in the proposal automation process.

Nov 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Pros: Ease of adding and maintaining content in the database. It's also really simple to navigate in the interface.

Cons: Sometimes the same nomenclature is used for different things, which can be confusing. Some of the icons are also identical but do different things.

Vendor Response

by RocketDocs on November 16, 2017

Thank you for the review, Cathy! We really appreciate your honest feedback. As for the nomenclature and icons, we'll let our development team know.

PMAPS is the solution I use all day for my work needs. I couldn't do my work without it.

Jan 25, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The customization available is huge plus for us. Our product is constantly changing and we need to able to change our PMAPs settings as the product changes.

Cons: I wish we had the ability to reuse PMAPs entry numbers once they are deleted so that we didn't have our counts so high even after going through and cleansing the database.

Vendor Response

by RocketDocs on February 06, 2018

Thank you for the feedback!

Administrator - Intermediate Level

Nov 09, 2015
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: Overall, the application is easy to use and serves the general purpose. There are a few areas that slow progress down, such as (a) the Quick View box that appears when you hover over the search item, (b) you cannot search on multiple products at one time, and (c) the Main and Sub Topics are no longer linked to one another. As for the customer service, there have been a few miscommunications where information was not shared (we still don't receive automated email notifications) or access was granted without appropriate authorizations (during creation of 2nd instance).

Vendor Response

by RocketDocs on November 13, 2015

Thanks for the feedback, Jaime! We've passed your input along to your account manager and our product experts, and we intend to improve communication in the future.

It's easy to use!

Jan 25, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The filters good for it can be customized, the inferace is pleasing to the eyes, and over all it's easy to use!

Cons: What I don't like with this is that there are times when you search, the returns are bit slow. It might be a connection problem, but with my team overseas, they also experience same thing.

Vendor Response

by RocketDocs on February 06, 2018

Thank you for the feedback!

We finally have a data warehouse for entering & pulling our quoting info. & everyone loves it

Nov 04, 2015
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: Although we don't use Pmaps to its full potential the data we do enter and pull is super easy to retrieve. We look forward to the refresher courses and when the time comes to use other features we don't currently access I have no doubt the staff will be most helpful.

I also love the fact Amber checks in periodically.

Vendor Response

by RocketDocs on November 06, 2015

Thanks for taking the time to submit a review, Cindy! We're excited to help you get the most out of PMAPS. Be sure to check out our monthly webinars. They're free to current clients and feature some great tips and tricks for new and experienced users alike. We're also glad to hear you appreciate Amber's proactive nature as much as we do. We'll let her know she's doing well.

Highly recommend

Jan 25, 2018
1/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The interface is user friendly. It has what I need to perform my daily task. Highly recommend this product

Cons: I think the product can be improved if it continues to keep up to date compared to what new features that it's competitors are offering.

Vendor Response

by RocketDocs on February 05, 2018

Thank you for your feedback!

I've been using PMAPS app for more than 2 year, and very happy with this experience.

Jan 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - User friendly interface

- Easy navigation

- Flexibility and functionality

- Proactive support team

Developers team has performed a great job and delivered reasonable and easy-to-use application.

Vendor Response

by RocketDocs on February 06, 2018

Thank you for taking the time to write a review! We appreciate your feedback.

New PMAPS Administrator

Nov 04, 2015
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: I was given the role as a PMAPS Administrator a few months ago. The software is user friendly and self explanatory. I received on the job training, but look forward to attending the monthly webinars.

Vendor Response

by RocketDocs on November 06, 2015

It's great to hear you're finding PMAPS easy to use as a new administrator, Donna! And you're right, our December webinar on editing content using Compliance Central will include some important tips to help you in that role. Thank you for using PMAPS and taking the time to tell us what you think.

While simple/easy to use, I find it somewhat difficult to discover content or topics required

Feb 01, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I really like how you are able to filter on solution area as well as the comprehensive search feature.

Cons: I do find it challenging that I am not provided with sub-topic areas to search within such as question type, functional capability, etc.

Vendor Response

by RocketDocs on February 06, 2018

Thank you for taking the time to write a review! I will pass on your feedback about search functionality to our developers.

I use a part of the program but not at it's entirety therefore I don't know the full function.

Jan 25, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Keeps a database of information, responses required to complete the proposal. Send automated updates to required parties.

Cons: Can be difficult to search for what is required. Does not narrow down search to the most applicable response.

Vendor Response

by RocketDocs on February 05, 2018

Thank you for taking the time to write a review! I will pass on your feedback about search functionality to our developers.

Very good and useful MIRA wide information

Jan 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: wide database of answers that have been vetted and used elsewhere, can download the response in word document form so it is easy to copy and paste

Cons: sometimes it is fund specific as opposed to generic, continues to improve on data, would be useful to have statistics such as MIRA has [X] ports globally etc to reduce burden on central teams

Vendor Response

by RocketDocs on February 06, 2018

Thank you for the feedback!

Have had limited experience so far, but seems easy to use.

Jan 29, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to use. I like the fact that the process for other viewers to make edits/changes and updates is fairly simple.

Cons: Nothing here. I haven't had a lot of experience with it as of yet, but don't see any features that I wouldn't like.

Vendor Response

by RocketDocs on February 06, 2018

Thank you for the feedback!

I don't know how much it costs, so I can't honestly answer the value for money question.

Jan 26, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The features and information headers are customizable and can be arranged easily based on user preferences.

Cons: Sometimes it's hard to search for pieces using the quotation marks, but that could be an issue specific to our company.

Vendor Response

by RocketDocs on February 06, 2018

Thank you for the feedback!

Nov 08, 2017
5/5
Overall