# RocketDocs Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RocketDocs the right Proposal Management solution for you? Explore 69 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/82490/PMAPS/reviews --- RocketDocs 4.1 (69) [View alternatives](https://www.capterra.com/p/82490/PMAPS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of RocketDocs Ease of use 3.9 Customer Service 4.2 ## Pros and Cons in Reviews AN Angela N Head of RFP - Equities and Multi-Asset Financial Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “A valuable content management tool that fosters consistency and accuracy. “ March 3, 2021 AN Angela N Head of RFP - Equities and Multi-Asset Financial Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “A labour intensive tool that requires manual updates.“ March 3, 2021 ER Eli R RFP SpecialistInsurance, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Ease of use, it is easy to train new people to use the software and get them started.“ February 26, 2021 ## Showing most helpful reviews Showing 1-25 of 69 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lori C. Proposal Analyst Financial Services Used the software for: 2+ years ### "I use PMAPs on a daily basis as our RFP library in order to respond to standard questions." February 1, 2018 4.0 I am able to perform the daily functions of my job. Pros I like that you can set categories and sub-categories to filter by. I also appreciate the save function. Cons I wish the search function operated more like a search engine. Often times the results will vary even when the same information is entered. Review Source Response from RocketDocs February 6, 2018 Thank you for taking the time to write a review! I will pass on your feedback about search functionality to our developers. VR Verified Reviewer Senior Project & Proposals Manager Hospital & Health Care Used the software for: 2+ years ### "Reliable, easy-to-use, robust software solution for proposal content and development management" February 2, 2018 5.0 Faster responding to proposal with vetted content. The ability to design a hierarchy of Q&As that matches our products/solutions to client needs and recognizes our marketing/sales themes. A sound and easily searched database of responses and proposals. Pros Easy to learn, easy to use Strong capability for categorizing Q&As, thus making them more accessible for use Excellent customer support; knowledgeable, enthusiastic and responsive Cons Potentially pricey for a smaller organizations Not all functionality needed for smaller proposal teams Review Source Response from RocketDocs February 6, 2018 Thank you for your feedback! I will pass on your comment regarding expense to our sales team. BL Brett L. Proposal Analyst I Used the software for: 2+ years ### "I've used this software for the last few years and PMAPs accomplishes what it says it does. " January 29, 2018 3.0 This software helps me with duties of the my position. Pros the search feature is the main function that stands out. I maybe that I've been using it for a while but I am able to locate the information that I'm searching for. Cons The copy feature I find is really clunky. I find myself not using most of this feature. I simply do a quick copy which does not count the # of uses of the document. Review Source Response from RocketDocs February 6, 2018 Thank you for the feedback! VR Verified Reviewer Director GCO Global RFP Center of Excellence Computer Software Used the software for: 2+ years ### "Easy to use for Q&A searching" January 29, 2018 4.0 Quick and efficient tool for us to respond to RFP's with easy and intuitive search function. Pros It is intuitive, allows for multiple keywords search, multiple languages support. We use this for responding to RFP's with simple search, copy and paste. Works well for us. Cons We would like to be able to import and export from spreadsheet, also there is no Wildcard search capability. Review Source Response from RocketDocs February 6, 2018 Thank you for taking the time to write a review! We appreciate your feedback. VR Verified Reviewer Proposal Marketing Specialist Banking Used the software for: 2+ years ### "PMAPS is relatively user friendly. We use it for proposal generation and for content management." February 1, 2018 4.0 Good content management. Once built, automation is a nice benefit. Pros I think the UI is pretty simple and easy to use. Most of the buttons are clear about their functionality. Cons There are several limitations to creating documents from Salesforce. While I understand that there is a need to have PMAPS map fields from Salesforce to PMAPS, I think there should be a tool to allow users to build. Review Source Response from RocketDocs February 6, 2018 Thank you for the feedback! VR Verified Reviewer Associate, Product Messaging Investment Management Used the software for: Less than 6 months ### "I use PMAPS everyday as my team stores all of our documents here for reference." January 25, 2018 4.0 We store all of our documents that we work on here and language as IDs in the search tab to search for and use and update along the way. Pros I like the overall setup of the site. The search nature on the Search tab and the setup of the page. Cons One item that could be improved is the ability to search for words, sentences, phrases, etc. in the dashboard tab. It would be nice to search through old uploaded finalized documents for example the word "municipal bond" to find past documents where this word was used within the document. This is only currently available in the "Search tab" which contains Different ID documents vs. the Dashboard. It would be nice to have the search ability of the search tab in the dashboard tab. Also when I toggle "Webpro filters" it would be nice to search for a filter in the "add new filter" drop down Review Source Response from RocketDocs February 5, 2018 Thank you for the compliment regarding our setup. I will pass on your feedback about search functionality to our developers. Ghazel R. Proposal Writer Used the software for: 1-2 years ### "Need to learn more about PMAPS to make sure we are using it well" January 29, 2018 4.0 Its a good tool for placing all content in one location. Pros I like that I can use the software to search key words and the copy paste doesn't completely change the format of my document. Cons very generic software and doesn't have the same traits as google search when searching for content. Review Source Response from RocketDocs February 6, 2018 Thank you for the feedback! Nikol N. Disability Benefits Processor Financial Services Used the software for: 6-12 months ### "I find PMAPS visually pleasing and easy to navigate. However, it lacks intuitive searching." January 31, 2018 5.0 Pros I enjoy how easy it is to navigate through the software and how it is visually uncluttered. I also like the ease of automatic log in. Cons Since this is a library for me, it's incredibly difficult to find items that I need. This is something that is regularly discussed amongst myself and my coworkers. Review Source Response from RocketDocs February 6, 2018 Thank you for taking the time to write a review! I will pass on your feedback about search functionality to our developers. Jessica P. Marketing Coordinator Financial Services Used the software for: Less than 6 months ### "PMAPs has been a very helpful tool and is really user friendly." February 1, 2018 5.0 Making it easy for me to create proposals without a lot of industry knowledge. Pros I like how user friendly it is. For someone who has no experience in the industry I am working in, PMAPS makes it easy for me to find the pieces I need to create a professional proposal. Cons For a few weeks I had extreme difficulty logging in. It would continuously say my username and password was invalid and I never would get emails (they just wouldn't send) to update them. It was difficult to get the help I needed logging in. Review Source Response from RocketDocs February 6, 2018 Thank you for taking the time to write a review! We appreciate your feedback. VR Verified Reviewer Senior Sales Engineer Law Enforcement Used the software for: 1-2 years ### "PMAPS does it all!" November 10, 2017 5.0 Pros We needed a reliable document and Q&A repository. Not only does it go beyond satisfying that requirement with excellent search and management capabilities, but I can respond to proposals quickly, using less resources or enable my sales team to save HOURS of time creating proposals, SOWs, and PPT presentations in a super user-friendly manner. Review Source CD Charlie D. Business Analyst Financial Services Used the software for: 2+ years ### "The product is very versatile and has a great deal of functionality. " January 25, 2018 5.0 Pros The fact that PMAPS has collaborative tools and efficient document management are what I like most about the software. Also there are lots of features in the program and most are good. Cons The speed is what I like the least because it could move a little faster. Additionally, a lot of the workflows, functions and features of PMAPS have not been very well thought out. Review Source Response from RocketDocs February 6, 2018 Thank you for the feedback! SD Stacey D. RFP Writer Used the software for: ### "Easy and Intuitive Proposal Content Management tool" November 5, 2015 5.0 Overall I think PMAPs is a very easy and intuitive tool to use when managing proposal content and completing proposals. I used to feel that the customer service at PMAPs was less than should be desired, but they seem to have really stepped up their game with their Account Managers and there is a significant difference in response time now if issues arise. Cons: Sometimes the system is glitchy which can be scary and frustrating when working on an important document (or any document for that matter). I also dislike how the system auto logs a user off - I work in the tool daily, for most of the day, and usually around 4 pm I will save the document I'm working in only to find out I've been logged out. This forces me to save a copy of the document locally, log back into PMAPs, open the document and then overwrite that version with my locally saved version to ensure all of my edits are stored. This is cumbersome and annoying and happens EVERY day. Pros: Easy to use and intuitive. Customer Service is very responsive. There is RARELY ever downtime with the system, which is extremely nice considering nearly all proposal work is deadline driven. Review Source Response from RocketDocs November 7, 2015 Thank you very much for your feedback, Stacey! We are constantly striving to make the PMAPS user experience as smooth as possible, so we've updated software glitches and solved the timeout issue you mentioned. We highly recommend upgrading to the latest version of PMAPS to improve your experience. Our goal is to keep making your job easier. Thanks again for your time. fA fazal A. RFP Writer Used the software for: 2+ years ### "I think inherently that PMAPS is a good system with good potential" February 14, 2018 3.0 Good language bank Pros I like being able to search for words within documents and linking Q&A. The system has good network opportunities to join up the wider and international teams. Cons I find it hard to find answers at times although this may be a navigational issue and I do like the application. Review Source Response from RocketDocs February 15, 2018 Thank you very much for your feedback! LV Lori V. Proposal Associate Used the software for: 1-2 years ### "I use this daily. " March 2, 2018 2.0 It serves as a place to store all of our most frequently used responses -- making it possible to to go to one place. Pros It is easy to use -- not complicated. It is helpful to have a place to store our most frequently used responses for RFPs. Cons I find the key word search process frustrating. It is very difficult to find what I need when using key words. Review Source Response from RocketDocs March 6, 2018 Thank you for taking the time to write a review! I will pass on your feedback about search functionality to our developers. ER Eli R. RFP Specialist Insurance Used the software for: 1-2 years ### "RocketDocs Review" February 26, 2021 4.0 Pros Ease of use, it is easy to train new people to use the software and get them started. Cons A bit clunky - it feels a little outdated and some of the features don't really help. Review Source JE James E. Consultant Computer Software Used the software for: 2+ years ### "Very efficient way for finding answers" January 25, 2018 4.0 Pros Ease of use and no training required. Generally the speed is great and search is efficient........... Cons Not really an issue with the software, rather the data maintenance process is a burden. Maybe some more intelligence in the search i.e. if I search for GE it will find General Electric, without me having to add this Review Source Response from RocketDocs February 6, 2018 Thank you for taking the time to write a review! I will pass on your feedback about search functionality to our developers. DD Don D. Service Delivery Analyst Financial Services Used the software for: 2+ years ### "Using RocketDocs and previously PMAPS for a number of years" March 10, 2021 5.0 Pros Easy to use. Ability to set custom permissions. Customer service is responsive. Cons Search function can be too specific and search results can vary greatly. Review Source jM jonathan M. Head of Global Business Information Used the software for: 2+ years ### "Lots of content management with RFP's" January 25, 2018 5.0 Pros Ease of searching for global content and ease of updating the data. Many users were able to be added and picked up on it easily Cons Logging in at one point was difficult where we had to trouble shoot why there were issues getting into PMAPS Review Source Response from RocketDocs February 5, 2018 Thank you for the feedback! JP Joanna P. Senior Marketing Manager Financial Services Used the software for: Less than 6 months ### "Slow adopter of the software" January 25, 2018 3.0 Pros We can integrate/collaborate with our content with other divisions within our organization who use the software. Cons There are many buttons/functions and it's not clear what they are all used for. Not a very intuitive platform. Cannot be used in a very collaborative way and does not meet all of our needs Review Source Response from RocketDocs February 6, 2018 Thank you for the feedback! Our customer support team is available to assist you in getting the most from our software. BS Brooke S. Content Manager Used the software for: Less than 6 months ### "PMAPS is the solution I use all day for my work needs. I couldn't do my work without it. " January 25, 2018 5.0 Pros The customization available is huge plus for us. Our product is constantly changing and we need to able to change our PMAPs settings as the product changes. Cons I wish we had the ability to reuse PMAPs entry numbers once they are deleted so that we didn't have our counts so high even after going through and cleansing the database. Review Source Response from RocketDocs February 6, 2018 Thank you for the feedback! IV Ivan V. Implementation Manager Banking Used the software for: 2+ years ### "I've been using PMAPS app for more than 2 year, and very happy with this experience. " January 26, 2018 5.0 Pros \- User friendly interface - Easy navigation - Flexibility and functionality - Proactive support team Developers team has performed a great job and delivered reasonable and easy-to-use application. Review Source Response from RocketDocs February 6, 2018 Thank you for taking the time to write a review! We appreciate your feedback. JD Jenny D. Underwriter Insurance Used the software for: 1-2 years ### "I use a part of the program but not at it's entirety therefore I don't know the full function." January 25, 2018 4.0 Pros Keeps a database of information, responses required to complete the proposal. Send automated updates to required parties. Cons Can be difficult to search for what is required. Does not narrow down search to the most applicable response. Review Source Response from RocketDocs February 5, 2018 Thank you for taking the time to write a review! I will pass on your feedback about search functionality to our developers. CW Clayton W. RFP Specialist Financial Services Used the software for: 2+ years ### "PMAPS Software has made organizing, updating, and retrieving information quick and straightforward. " January 29, 2018 4.0 Pros The software provides an excellent conduit to organize information. When uploading information, there are several different customizable categories that the user can use to sort information. This lets one customize how they want to tag and tier their information to make searching through thousands of records seamless. Under each uploading record, there are options to maintain notes, input the personnel responsible for uploading and/or reviewing the record, and options to put dates on when records become outdated. The last feature is especially helpful as the database will automatically change the highlight on the PMAPS dashboard for any record that has reached the creator's expiration date. This function is immensely helpful on ensuring answers used have been updated or at least recently reviewed. The ability to link word documents to PMAPS makes it quick and painless to update documents through the re-link function. This work with both qualitative and quantitative updates and is a huge time-saver. I use the PMAPS software as a way to store, retrieve, and update thousands of individual records. I've found in using it these past few years that it makes the job far easier. Cons When working on PMAPS cloud version of Excel of Microsoft Word, there is no autosave feature, and it's not uncommon for the program to run into errors and forcibly shutdown. You have to make sure to manually save every so often as you will most likely experience the program closing on you unexpectedly at least once if you use PMAPS prolongedly. The saving process on PMAPS can be a little slow (relative to offline in word/excel), so a background frequent autosave would be a really nice feature. I've struggled to use Excel well with PMAPS. Overwriting Excel save files or inserting PMAPS records into Excel files frequently does not work or bugs out. I think Word works very well, but I've had enough struggles over the year that I just use Excel completely offline from PMAPS. When using PMAPS, you don't have the complete functionality of Word or Excel in their cloud system. If you want to change certain advance settings on Word, you have to close out of Word on their cloud, open Word offline and make the change, then re-open Word on PMAPS to have it integrated. There is no \`file tab in Word or Excel when working from the PMAPS cloud. Review Source Response from RocketDocs February 6, 2018 Thank you for taking the time to write such a thorough a review! We appreciate your feedback. CP Cynthia P. Vice President, Proposal Manager Banking Used the software for: 2+ years ### "PMAPs Review for BofAML" August 24, 2016 5.0 The BofAML Institutional RFP Team has been using the PMAPs Proposal Software for over 10 years and its served our needs very well and with each new release it only gets better. Its very reliable, we have never experienced any downtime with the software and it has great automation features which helps save time from both a writer and database manager standpoint. Pros Customizable Dashboard view Automation features without having to save document in PMAPs (i.e. Insert Full and Found) Automated templates (Generic Proposals) Robust Filter and sort features (i.e. Filter by topic, SME, ID#, etc. and sort alphabetically/numerically) Robust attribute fields with customization Global attribute features can change one attribute for multiple responses at one time Can download search results into excel Robust Reporting Features No downtime to date PMAPs User Training Guides and Help features Monthly webinars on various topics Customer service relationship very responsive, easy to work with, willing to work with us through issues until resolved, etc. Cons There aren't too many cons and the minor issues/annoyances we do have are taken into consideration and usually resolved within a few days or are resolved in the next release. Review Source Response from RocketDocs August 24, 2016 Thank you very much for your review, Cindy! We're happy to hear you're taking advantage of some of our favorite features, like the Dashboard and Global Attributes. We're also very proud of PMAPS's flexibility and 100% uptime, and we've already got some pretty great things planned for the next release--we think it'll be the best one yet, and we hope you love it, too! Kimberly D. Marketing Resources Manager Financial Services Used the software for: 2+ years ### "PMAPS has enabled us to gain incredible efficiencies." November 10, 2017 5.0 Efficiency for the entire team and more effective content management. Pros Content and proposal management. Ability to update recurring questionnaires with the click of a button. Cons Nothing honestly, we use it every day and have highly recommend it. Occasionally we have some formatting issues but they are easily resolved. Review Source Response from RocketDocs November 17, 2017 Thanks for sharing your positive experience with PMAPS! We're delighted to hear how much our tool has improved your team's content management practices and overall efficiency. And I agree -- formatting in Word can be a bit tricky, you're definitely not alone! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.