Infinity Software Solutions

InfinityHR


3.5 / 5
6 reviews

Who Uses This Software?

InfinityHR works with a broad range of companies, but the "sweet spot" is typically in the 250 to 3,000+ employee market.


Average Ratings

6 Reviews

  • 3.5 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $159.00/month
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Infinity Software Solutions
  • www.infinity-ss.com
  • Founded 2002
  • United States

About InfinityHR

InfinityHR manages online benefit enrollment (open enrollment) as well as a broad array of HR functions (Time Off Tracking, Time & Attendance, Applicant Tracking, Performance Management, Surveys, Wellness, and Workflows). InfinityHR automatically and electronically delivers benefits information to each carrier and payroll provider, eliminating the need to manage multiple forms and manually enter data into multiple systems.


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InfinityHR Features

  • Claims Management
  • COBRA Administration
  • Deduction Management
  • Disability Insurance Administration
  • Employee Database
  • FMLA Administration
  • For Brokers
  • For Employers
  • FSA Administration
  • Health Insurance Administration
  • HIPAA Compliant
  • Life Insurance Administration
  • Provider Management
  • Retiree Administration
  • Retirement Plan Management
  • Self Service Portal
  • 360 Degree Feedback
  • Applicant Tracking
  • Benefits Management
  • Compensation Management
  • Employee Database
  • Employee Lifecycle Management
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruiting Management
  • Self Service Portal
  • Time & Attendance Management
  • Time Off Management

InfinityHR Reviews Recently Reviewed!


Not intuitive. Recent design changes are like putting lipstick on a pig.

Jul 03, 2018
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money

Pros: Aesthetically, it's a little more pleasing with their last update.

Cons: We use the CBIZ/EMS version of InfinityHR's services. Recent design changes did not improve it's poor functionality. Too many "work arounds" to achieve sub-par results. Roll outs of new functions have been consistently poorly planned and communicated. Simple functions like updating an emergency contact or changing tax elections have so many unnecessary steps it causes frustration for employees. Are report writing capabilities or metrics important to your role? Well, run far away. Simple reports are not easily accessed and the pre-loaded reports are a joke.

We had a great customer service rep at one point, she got so frustrated with the company that she left. Now, we (payroll and HR) email our customer service person so often (at least 5 times a week) that we have a standing, bi-weekly phone call with our rep to resolve any outstanding issues.

Overall: We've been able to pay our employees. We use their online onboarding and open enrollment portals.

Infinity HR

Sep 18, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Infinity tries to be an all in one HR suite. It does have several nice features available: tracking of PTO, electronic benefit elections, storing of policies, pay data.

Cons: We were told that Infinity could integrate with Sage 300CRE. It sort of integrates, but not all features. There were issues with rounding of pennies and benefit caps not being able to be set. We wanted to be able to have employees do self evaluations that were then reviewed by supervisors, but we don't seem to be able to do this either. Also, every time we change benefit providers we must pay to have EFT re-scheduled.

Overall: Our representatives did their best. They were responsive and as helpful as they could be, but there were limitations to the software as previously described.

Great for use with employee benefits!

Mar 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use Infinity HR for our employee benefits and love it! Enrollment is a breeze and tracking employee benefits, including elections, beneficiaries, changes, etc., make the tracking of the benefits side of HR a breeze. My favorite feature with this software is just simply how easy it is to look up employees, what their benefits are, how much their premium is, who their beneficiaries are and the newest updates give this software a more contemporary feel, also.

Cons: I think the only area where Infinity could improve is in reports pulling. The reports are separated into different areas which make it difficult to quickly log in and pull a report as you have to weed through to the appropriate section for the report you are looking to pull.

Overall: Ease of use and functionality

Infinity Hr has made my work life a lot easier.

May 16, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: Once you learn the system its very easy to navigate. It keeps my expired documentation organized. It allows me to track training's.

Cons: Infinity has a lot of software updates, without explaining how to use the new features.

Some of the features in infinity could be moved around to make software easier to use.

Perfect for the Medium Sized Company or Smaller

May 03, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy to use for our hiring managers. Quick ability to list open positions and new employee onboarding was a breeze.

Cons: At a certain point in a growing company, you will outgrow their abilities and need to look at a larger system.

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Perfectly fine if you're not wanting much out of your HR software

Aug 01, 2018
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The support teams at InfinityHR are incredibly knowledgeable and helpful. When it comes to the nitty gritty of their system they have a pretty good handle of what you need to do.

Cons: If you're wanting to do anything beyond their basic setup, it's going to be a real pain. The UI is years behind and creating reports is very time consuming. The UX for data entry and updating is also quite cumbersome and could use some polishing. Overall I was fairly disappointed in the product despite the efforts of their support teams to help. Support is great.

Overall: ACA compliance was the reason we selected it and it did the job.