# Arcoro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Arcoro the right Applicant Tracking solution for you? Explore 280 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/82529/arcoro/reviews --- Arcoro 4.1 (280) [View alternatives](https://www.capterra.com/p/82529/arcoro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 23rd, 2026 # Reviews of Arcoro Ease of use 4.0 Customer Service 4.1 ## Pros and Cons in Reviews AS Amber S Business AdministratorBusiness Supplies and Equipment, 201 - 500 employeesUsed the software for: 1-2 years. “Arcoro makes it easy to streamline processes such as onboarding, compliance, and performance tracking.“ March 10, 2026 T L Human Resources DirectorArchitecture & Planning, 51 - 200 employeesUsed the software for: More than 2 years. “So much information had to be entered in multiple different areas because the modules did not link to each other.“ March 20, 2026 Thomas R MGR Technical TrainingInformation Technology and Services, 10,001+ employeesUsed the software for: 6-12 months. “This tool not only offers excellent accessibility and efficiency but has also significantly supported my work area in a professional manner, especially in documentation and legal requirements.“ December 27, 2024 T L Human Resources DirectorArchitecture & Planning, 51 - 200 employeesUsed the software for: More than 2 years. “It is the least back-end user-friendly software I have come across. “ March 20, 2026 T L Human Resources DirectorArchitecture & Planning, 51 - 200 employeesUsed the software for: More than 2 years. “Learning sessions were much needed and so incredibly helpful.“ March 20, 2026 Deandre Z Assistant HR ManagerHuman Resources, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Arcoro was not able to mimic our current performance evaluation process completely, so we still have to do much of the process manually.“ November 18, 2023 TM Tiffany M AdministratorHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “It is easy to manage, convenient to cross post to numerous sites, and has saved us so much in ad-placement costs!“ October 23, 2025 ML Mario L Administrative AssistantConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “I think from an office-point-of-view, is that we were charged on an annual basis, which didn't really work with us sometimes because we would occasionally have an employee or two who would only work for a few months yet we would not be able to pro-rate our bill.“ February 16, 2024 ## Showing most helpful reviews Showing 1-25 of 280 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ashley D. Office Administrator Used the software for: 1-2 years ### "Easy to use. Basic functions but work well for what my company needs for time tracking purposes. " June 28, 2018 5.0 Pros Works well with many different jobs, job locations, and different cost codes. This software works well on both the admin side and the employee side. It is simple enough for employees to use on their own without much explanation. Cons The field reports section could use some work. I love the ability to write field notes, but sometimes there are errors or delayed notes. Also, if the employee doesn't "log in" to a field note correctly you cannot go back and find it once deleted from notes overall section. However, this is not a deal breaker for the product. Review Source Response from Arcoro June 29, 2018 Hi Ashley, It is good to hear that the straightforward approach of our mobile app has made it easy for your employees to use. Thank you for your review, we love to get feedback from our customers! Debby P. Executive Assistant Construction Used the software for: 2+ years ### "Using BirdDogHR as our primary ATS resource has saved us time and money!" January 12, 2018 5.0 Pros It's easy to navigate throughout the site and it's well organized. The tools are very useful and user friendly. Cons We've had a problem with applicants that apply through Indeed Mobile; their resumes and attachments are not always coming through. If it wasn't a known fact, then some applicants would be overlooked because they "didn't" attach their resume. However, I contact each applicant that has experience for the position they're applying for and ask them to email it to me. Then, once I get their email, I upload it for them. Doing this takes too much time; I've reported it to our account managers and they tell me its a Indeed thing. Review Source Response from Arcoro January 19, 2018 Thanks for your comments. As you mentioned this is an "Indeed thing" so unfortunately we don't have control over it but we will continue to work with Indeed to get a resolution. DE Dee E. HR Director Consumer Goods Used the software for: 2+ years ### "Feels like the programmers are reassigned constantly" July 13, 2022 2.0 Honestly, the system is good in theory. So many options that were abandoned at 80% for something else to built out. While I'm not a fan of difficult, it can be managed fine if the system works right. But we spent too much time building out work arounds. Entire HR meetings were dedicated to dealing with system issues vs. HR strategy. It got to the point my team started shopping systems and presenting me other options to check out. Arcoro is a pseudo enterprise system, trying to be an enterprise system, and being selected due to perceived flexibility. They would do better to just abandon a few modules, and just focus on 3 or 4 key elements and make those super robust and intuitive, then slowly add back features and make sure they work well before getting caught up in the shiny new trendy things. There are a ton of features, but very few of them are easy to use. We've since switched. I kinda feel like the engineers have previously worked on ERPs that were specific to manufacturing, as some of the nuances required similar steps for product loading, building and sales. However, HR people are not ERP Managers, and generally do not come with that type of mindset or skill set since our nature is largely policy, people, management, and engagement. Pros The sales team is actually a pretty awesome group of people, as are the people who handle training. Cons Honestly, for a company with about 150 employees, we had to have a full time administrator handle the HCM. This is not normal for a midsized company. We were never able to really set a program and forget about it, it was constant baby sitting. There would be reports that would run, when it finally loaded it would be empty. We'd call to find out what is up and they'd say "oh, that report hasn't been built out yet." That report would be smack in the middle of runnable reports, and Arcoro had no intention of hiding or making note of which reports are "coming soon." System loading between the three systems (the LMS and Performance pieces weren't even listed in this review as an option to talk about) was not smooth. We were told it would take one day to load, turns out it could take 3 days. So, when trouble shooting issues, it wasn't just finding what was wrong, it could take three days to ensure it didn't load, but the software wouldn't tell us where the critical error was. Report running wasn't easy, making reports was almost impossible. Every part of the system felt like we had to crack a safe by listening to the dial for the right thing to push before we chose the next option. Reason for choosing Arcoro Not sure as it was selected just before I arrived as a consultant, but after dealing with sales people and seeing the demos of other parts of the module, they make it look easy. But it's not... there's always a catch. At first I liked it, but there was too much system degradation that happened quickly. Too many little nuances to keep track of to make reports run right. Example: If I wanted to send out a survey, I had three pre-steps to run to make it happen. Then, if I wanted to send it out again 6 months later, I had to do the same pre-steps, or it would be sent to termed employees. These are not user friendly scenarios, and make daily duties that should be 10 minutes into one hour scenarios, and worse were so difficult that HR was often making mistakes that were hard to avoid, and we looked incompetent to our staff. Review Source Bridget R. Human Resource and Recruitment Manager Construction Used the software for: 1-2 years ### "I have had a very positive experience, and always have all question and concerns handled quickly." January 9, 2018 5.0 This software greatly improved the efficiency of our Recruitment and Onboarding processes, allowed a more universal experience among our multiple divisions. Improved organization, follow through and communication between candidates and hiring managers. Pros Ease of use, ability to format and customize for my specific needs, outstanding customer support and constant updates based on customer feedback. Cons I don't have any true complaints. A few processes feel a bit cumbersome and could be made more streamlined. I would like to see an app rolled out in the near future, as it is not always the easiest to do tasks within the system from a mobile device. Review Source Carolina D. Supervisor Used the software for: 2+ years ### "Effective organization to potential and contracted employees." March 21, 2018 5.0 With this system I have automated every step of the life cycle of employees with the ease of which is an integrated, cloud-based system. Pros What I like about BirdDogHR is offering me a variety of features and services to streamline the tracking of applicants and monitoring performance, and foster collaboration and participation of employees. Cons The downside of this software is that it does not include the module where you can plan an employee compensation. Review Source Ruby C. HR Liasion Construction Used the software for: 1-2 years ### "Life changer!" April 24, 2018 5.0 We used to get hundreds of time cards a week and now I audit and track my guys through this software, I can not recommend it enough! Pros The instant access to the guys time and location. and the maps on the sitehub are a life saver! no more printing 50 maps every morning! Cons Report sorting. there are only predefined sorting options I would like to be able to sort by any field I want. I get around it by downloading them into excel however it would be nice not to have to do that. Review Source Sheila B. Recruiter Mental Health Care Used the software for: 6-12 months ### "BirdDog's sales, training and customer service are top-notch; " January 9, 2018 5.0 Pros The software has made marketing our agency much more effective from a recruiting perspective. The experience of the recruiter, hiring managers and most importantly, the candidates, has been extremely satisfactory. Cons I'd like to see more flexibility and robustness in the reporting functionality of the software. The out-of-the box reports aren't that useful for my needs and I'd like to be able to customize reports without having to download to Excel and manipulate data in that way. Review Source Response from Arcoro January 19, 2018 Thanks for your comments. We have forwarded them to the product management team to review as they are looking at the roadmap. Jorge Y. Assistant Project Manager Construction Used the software for: 1-2 years ### "Excellent time keeping tool." June 25, 2018 5.0 Payroll is simplified. Pros Very easy set up, features are very convenient and precise. Employees enjoy the convenience and payroll becomes a breeze. Cons Not many bad things about this product, perhaps GPS accuracy can be tweak a bit but I thin k that may have deal with devices being used on as well. Review Source Response from Arcoro June 27, 2018 Hey Jorge! Thanks for the review. We love to hear that our services make payroll a much easier process for people. Glad to hear its become a breeze! Steve M. Senior Project Director Used the software for: 2+ years ### "So far, the software has been very effective with very few, if any, issues. " June 18, 2018 4.0 Pros Time is seamlessly imported into our payroll/accounting software which makes payroll a click of a button. Cons Some of the time editing can be tedious. For example, if an entire crew has a time issue, you have to fix each individual separately. Review Source Response from Arcoro June 20, 2018 Hello Steve, We are glad to hear that you are enjoying the ease and simplicity of our software and how much easier it has made your payroll process. Thanks for the review! Chris W. VP, Technology & HR Construction Used the software for: 1-2 years ### "Perfectly fine if you're not wanting much out of your HR software" August 1, 2018 2.0 ACA compliance was the reason we selected it and it did the job. Pros The support teams at InfinityHR are incredibly knowledgeable and helpful. When it comes to the nitty gritty of their system they have a pretty good handle of what you need to do. Cons If you're wanting to do anything beyond their basic setup, it's going to be a real pain. The UI is years behind and creating reports is very time consuming. The UX for data entry and updating is also quite cumbersome and could use some polishing. Overall I was fairly disappointed in the product despite the efforts of their support teams to help. Support is great. Review Source TE Timothy E. HR Director Construction Used the software for: 1-2 years ### "Arcoro - Moving from paper to electronic has never been easier." September 6, 2022 5.0 The relationship with Arcoro has been outstanding. Everyone from sales through Customer Service has been FANTASTIC. They have always been courteous and prompt whenever we have questions. I am one happy user! Pros To have a system that offers all the features and benefits for the price is one of the strengths of Arcoro. The software is extremely intuitive and easy for anyone to use. We have paid for the system with the paper we are not using alone. Cons Is it possible to be in love with a product and not have one thing to complain about? Try Arcoro for yourself and you will see why I do not see or have complaints about this package. Reason for choosing Arcoro ADP is the big boy in the industry and it has to be done their way or you don't need it. Alliance HCM was not interested in partnering with us if we we not going to give them payroll. Bamboo HR did not offer all the things we needed and UKG was VERY Expensive but could certainly give us everything we needed. Review Source KK Katherine K. Business administrator Construction Used the software for: 2+ years ### "Okay product but horrible customer service. " November 22, 2022 1.0 The customer service and support just makes this company downright terrible. If you could get help in a timely manner it would be decent. However, we have had the same issues occur time and time again and it still takes weeks to get a resolution. Pros The applicant tracking software is the only good portion of the software. Cons Absolutely the worst HR software company out there. We have been utilizing arcoro for a little over two years now. In that time frame we have had countless issues with the software and it takes well over a month to get most issues resolved. The customer support it terrible and when you try to take the concerns to their supervisors, you just get met with more frustrations. We have a designated account rep who cannot help with anything and is out of the office most of the time. I would not recommend this software especially for the cost as well. Many other great options out there. Review Source AP Anne P. HR Generalist Construction Used the software for: 6-12 months ### "Keep Looking for a Better Solution" November 7, 2017 2.0 Look at other options. There are so many out there, many that are more integrated with an HRMS and that have responsive customer service. Consider your candidate experience as well and you'll find a better solution. Pros \*It's geared to my industry (Construction). \*It's also used by several others in my industry which can help people in our industry find postings for open jobs. \*They also manage some of the free boards that are specific to the construction industry. \*The system does make it easy for multiple people to be informed when an application is completed. Cons \*The user experience leaves a great deal to be desired. Both for applicants and recruiters. When I used this system, I often wondered how many people abandoned the application mid-way through the process. (I was hired using this system and I was certainly not impressed by the ATS.) \*The system is not very intuitive. \*The system tries to rate candidates for you but we found the criteria used to be very poor. The 5-star applicants were often very poor candidates and the low scoring candidates were often a better fit. \*Emails informing you of new applications are sent only once per day rather than as they happen. \*When there were concerns, customer service rarely had solutions. They are not terribly responsive (except in the last few days before your contract is up for renewal). Review Source Response from Arcoro November 8, 2017 As a former customer we will take your feedback and perceptions under careful consideration. These concerns are very easily addressed and resolved by open communication with customer care and configuration changes to the system. We feel we endeavored to help you and meet your needs. We appreciated our multi-year business relationship with Story Construction. JC Jessica C. Accounts Receivables Used the software for: 2+ years ### "75% of the time I really enjoy exaktime. The other 25% of the time I have problems with it." June 14, 2018 3.0 Pros I really like being able to track hours and records, and run customized reports. I also like that we don't have to bring the clocks in to collect the hours. Cons The thing I like least about the software is the updates. Every time it updates, another problem is created. I am not a person who gets frustrated easily, but after years of bad experiences with customer support I tend to get frustrated easily when I have to talk to them. We usually run into problems while doing payroll, and then we have to wait for them to call us back. After they call back I have to spend a couple hours on the phone trying to troubleshoot the problem, at the most inconvenient time. We purchased the software in 2011, and so we know how it works and what reports are available because we have been using the same functions and reports for years. If something breaks and I call in to support I am frequently told that has never been an option and if it was than it was a flaw in the program, or that we have been doing things wrong and we shouldn't be doing our payroll the way we are doing it. Review Source Response from Arcoro June 21, 2018 Hello Jessica, Thank you for giving us your valuable feedback. I am going to be passing it along to our product support teams so that they can work on making improvements based off of your feedback. GJ Geof J. Not entered Construction Used the software for: 1-2 years ### "Review by a user and not a company" April 25, 2019 3.0 Pros It does help keep track of time and automate time date collection Cons It is clunky and slow. When you start to enter time it sits through a "receiving" process that can take several minutes while you wait for it to be ready for you. When task switching it sometimes does the same. There should be an option to turn off time for a task other than exiting out completely or using the meal break - sometimes you need to stop timekeeping for a period. I end up using the meal break several times a day for this which ends up showing excessive breaks but it is better than exiting out completely each time. At the end of the day as a user the app slows me down and can be quite aggravating. Review Source Response from Arcoro May 3, 2019 Hello Geof, We appreciate your honest feedback and are glad that it has helped keep better track of your employees time. If you'd like some assistance in perhaps making some systems changes to how you reflect meal breaks within the system to possibly speed up your process, please give us a call at 888-788-8463 so that we can have one of our techs assist you. We tried pulling up your account information using your name but could not find you as an active customer in our system and we would like to assist you with this. Thank you again for your feedback. mV matthew V. Carpenter foreman Construction Used the software for: 6-12 months ### "Exactly right " May 10, 2024 5.0 Pros Ease of use, and deployment for all ages and language barriers to get feel and routine of use Cons Photos at sign in/out seemed to be little invasive for guys. Also photos weren’t flattering Review Source KT Krystal T. President Construction Used the software for: 2+ years ### "terrible policies on refunds" May 10, 2022 1.0 Cons we used it for years. paid for a brand new yearly plan of over $3,000 only to find a month later that our hornets do not work any longer because they are out dated 2-3g. Exaktime should have made us aware of this before they renewed our policy. Told us only thing we could do is buy new hardware. Refused to refund our $.. WOULD NEVER TREAT A CUSTOMER LIKE THIS.. Review Source JS Jordan S. Director of Operations Human Resources Used the software for: 6-12 months ### "Arcoro - BirdDog HR" March 10, 2021 1.0 We have had a horrible time with Arcoro from the beginning. We were sold a service that was not available for us and forced to purchase more features. Onboarding went well but since then Customer service has been horrible. You have to email at least 2 times to get a response and they rarely have the answers you are looking for. I have used multiple ATS and HRIS systems and have never experienced a product or support team like this. Pros Price point, but now wish we spent a little more to have a working platform and support. Cons Customer Support and the product itself. The product features rarely work and are not user friendly in the slightest. Review Source Response from Arcoro March 18, 2021 We are sorry that your experience hasn't been what you expected it to be. Arcoro has a strong focus on customer success and satisfaction. Your account manager will reach out to discuss options. SH Shana H. Office Manager Construction Used the software for: 2+ years ### "The updates have been better, and faster. This makes payroll a lot easier and keeps employees honest" June 26, 2018 5.0 Pros I like that you are able to leave comments on the actual timecards, it saves a lot of time from the field notes. I also like that you can see where the employees are clocking in and out from. I wish it would automatically ask them .. "Why are you clocking in here outside of the geotracker" so that they have to answer or say it was a mistake and they meant to clock out earlier. I also like all the different security settings. Cons The part that I least like about it is that when I am adjusting the time records, it can be very slow. Also, there are way too many report options and it is hard to figure out the right one you want and it takes too long. Review Source Response from Arcoro June 29, 2018 Hello Shana, Thank you for your review. We are constantly working to make updates to our services so that we can better serve our customers so we are glad to hear that you have been enjoying some of our latest updates. VR Verified Reviewer Payroll Manager Construction Used the software for: 6-12 months ### "ExakTime Review" October 25, 2018 3.0 Pros The GPS pin function was the best part of this software; you knew when an employee was at a specific location and for how long. Cons The reports in ExakTime are not excel friendly at all, and they cannot be customized in any way. Reports are cookie cutter and not flexible. Review Source Response from Arcoro October 31, 2018 Hello! Thank you for your review on our Geotrakker feature. We set out to make tracking the location of the time punches of the employees as accurate as possible so that you in the office would have all the information you could need. We are glad to hear that it is working as designed and it has made tracking your employees easier LM Lindsay M. Office Manager Construction Used the software for: 2+ years ### "We've used the hornets and the mobile app and both are great!" August 8, 2017 5.0 Speeds up payroll. Pros Time Summit is pretty easy to use and it has really helped speed up the payroll process. Each employee clocks in themselves on their iPhone/iPad and I really love the GeoFence option that shows where they clocked in/out. The customer service is AMAZING. I've had to call a few times and the help is always outstanding. Cons Setup for the mobile app requires some work on the office end. I wish the setup code didn't change so frequently. I also wish the verification email didn't expire so quickly. I have to constantly resend the verification emails to employees. I'm not a huge fan of the new internet based Time Summit. It doesn't save/update well and I have to click Save a few times and then switch to another employee for it to calculate correctly. Review Source MB Michael B. President Construction Used the software for: 2+ years ### "ExakTime Reivew" March 30, 2017 5.0 We have been using the ExakTime system for a number of years. Our old way of keeping time records was having the guys write their daily times on timecards. At the end of our two week payroll, I would have to add up all the hours, which was very time consuming. Besides that, I felt like most of the guys were rounding their times to the next 15 minutes each way in their favor. By using the new system of ExakTime, we have reduced the amount of "fluff" time on each of our employees times. Another huge aspect of this system that we benefit from is for our Time and Material jobs. Its very easy to run a report at the end of the job and tally the exact time we spent on that particular job. I love the new upgrade with having our own website to log onto from any computer, tablet or mobile device. I'd recommend, and have, this software to anyone in the construction field! Pros Easy to use Cons The old system was slow running on my computer. Review Source RB Rick B. Employee Construction Used the software for: Less than 6 months ### "No Tracking " November 22, 2022 1.0 I do not like the fact that I have to manually input all of the information, including where I am where I was and when. I wanted an app that would track my whereabouts all day long. Pros Sends hours direct to the office for easy input Cons I have to type in all of the information addresses every time I get to a new site.This app does not track all of your movements. I might as well just type everything up that I do in a day and send it in. Review Source SH Shana H. Office Manager Construction Used the software for: 2+ years ### "I love ExakTime, it takes a bit off of my work load!" August 15, 2017 5.0 Not having to change hours to decimals by myself! Pros I love viewing the reports, and how each paycheck is already set to our pay period. I also like the field notes area, I wish we could save the field notes, and when they are accidently deleted, to be able to retrieve them some how. Cons When I am creating a location and need to add a cost code that's not already in the system, it is a pain to have to back out of the location and go in to the cost code page, I wish I could add a cost code on the fly while creating a new job location! I would also like to delete and clean up old cost codes I wont use again, instead of just making them inactive. Review Source VR Verified Reviewer Personal Assistant to CEO Construction Used the software for: 2+ years ### "Does exactly what it should." June 21, 2018 5.0 Pros I haven't had any issues and all of the features work without trouble. The ExakTime team was helpful and quick with implementation. Cons I don't know of much negative to say. The price is right for what it is and it works well. I suppose it could use a more modern looking UI. Review Source Response from Arcoro June 25, 2018 Hello, Thank you for your review! We are glad to hear that you are enjoying your experience and that the features are making your time tracking easier. 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