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GEM-CAR

Reviews of GEM-CAR

4.8 (26)
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Pros

  • We love the statistics we can do with all of the reports, it's really useful to increase our sales. The systeme is also really easy to use.

  • Ease of use and great feedback.dont know what more to say here.but still great Interface.

  • Cost wise Gem Car comes in more reasonably priced than most other software we looked at, making it the best deal for the most features.

  • Very simple to use and the customer support has been outstanding.

Cons

  • Arcaic and hard to use old technology/ may have changed since I last used.

  • Arcaic and hard to use old technology/ may have changed since I last used.

  • When we call because we have a question, I would rather wait on the line instead of leaving a message. But when we leave a message, they return the call really quickly.

  • Couple of weeks after there reveal. New features are sometimes unstable.

Showing Most Helpful

Showing 25 of 26 reviews

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Yahya B. avatar
Yahya B.
Lead developer
Computer Software, Self-employed
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 29, 2023

"gem-changer"

Pros: GEM-CAR is a game-changer for automotive shop management. From seamless inventory tracking and customer management to efficient appointment scheduling, it's a comprehensive solution that's boosted my business's efficiency and customer satisfaction. Highly recommended!

Cons: GEM-CAR has transformed the shop's management. Its user-friendly interface and comprehensive features streamline operations impressively. Though occasional updates could be smoother, they reflect the team's dedication to improvement. Overall, an invaluable tool for any auto business.

ANICK D.
administrator
Automotive, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 27, 2019

"Software with a multitude of possibilities"

Overall: I calculated the efficiency of my technicians manually. I save a lot of time with the electronic punch.

Pros: This software allows me to make an electronic turn in my business through inspections on the tablet, SMS, archiving photos and electronic signature.

Cons: I wish I could send photos or videos via SMS. Also, I would like to be able to link more than one code to another code to better automate and increase the speed of use.

Switched From: AB Magique
Reasons for Switching to GEM-CAR: I wanted to offer my clients current and more technological communication tools. This software also allows me to calculate the efficiency of my technicians with the electronic punch.
Rick D.
owner
Automotive, 1-10 employees
Used the software for: 6-12 months
Overall Rating
3.0
Ease of Use
1.0
Customer Service
5.0
Features
5.0
Value for Money
2.0
Reviewer Source
Source: Capterra
April 17, 2023

"Arcaic and hard to use old technology/ may have changed since I last used."

Overall: Difficult very buggy

Pros: Potential it offered on initial purchase but difficulty of use and bugs was not what was expected

Cons: Arcaic and hard to use old technology/ may have changed since I last used.

Reasons for Choosing GEM-CAR: Arcaic and hard to use old technology/ may have changed since I last used.
Reasons for Switching to GEM-CAR: Arcaic and hard to use old technology/ may have changed since I last used.
Dan V.
general manager
Automotive, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 21, 2019

"This company really cares!!!"

Overall: Gem Car really cares about there job and about there software, and really makes us feel like we have a personal experience, even tho we are not that big of a company. The owner has even met with us personally, and has listened to alot of our improvement suggestions.

Pros: We love to use this software because it is loaded with features, at a reasonable cost. It checked off everything on our list and more for future expansion. They are the automotive specialists, and nobody has all the features Gem-Car has.

Cons: There is a learning curve to the software that everyone must go through, but they are there every step of the way.

Reasons for Choosing GEM-CAR: They had everything we needed in software at a fraction of the cost, with no cutting corners.
Switched From: Profitek POS
Reasons for Switching to GEM-CAR: Not enough features from previous POS
Michael Anthony K.
General Manager
Automotive, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 29, 2020

"Mid range price....Top Quality product = Great value"

Overall: About half of our Big O Tire locations in British Columbia are currently using GEM-CAR. The remainder are using a number of other software products. This gives me, as general manager of the organization, an excellent opportunity to compare the performance of the various software systems to each other. In almost every aspect GEM-CAR comes out on top. It's certainly the broadest repair shop management software available, but more importantly, it's designed to help the user to maximize the profitability of the business and improve the daily management. GEM-CAR quotes AC Delco "put simply it's the best shop tool you'll ever buy" and I think they're right. Our Big O Tire dealers love it, and wouldn't be without it. Easy to use......Canadian Product......Great support. I give it my full commendation...A giant thumbs up......

Pros: Easy to use.....Robust training program. Comprehensive system to run every element of your business

Cons: Size of Point of Sale window could be increased

Darren C.
Owner
Automotive, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 23, 2021

"Best investment!"

Pros: I have been using Gemcar for 2 years and waited to see how it would preform before writing a review. The software is one of the best investments that I have made. Aside from being easy to use, very versatile and very stable it actually generates money. Gemcar allows you to streamline your workflow and increase your revenue. The software is always being updated with improvements based on feedback from its users.

Cons: The only feature that could be improved is the online FAQ module. It is difficult to find “how to”information online but this really isn’t a problem because the live support is very fast and efficient.

Martin S.
Owner
Automotive, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 14, 2018

"GEM-CAR software is the most effective to manage a mechanic garage !"

Overall: My cashflow getting high month after month !

Pros: No bug, dynamic team, many features easy to use. This software provide a very nice cashflow profitability with some feature like the punch module, the price matrix module and the recall module. Just those three modules make me happy to own and manage my three business place.

Cons: Nothing ! 8 years ago the system was bugging a little bit, but with the developer and programming team they implement update the software often and today the software are really stable end functionnal.

Kelina L.
Administrative assistant
Automotive, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
June 13, 2019

"What a great software"

Overall: We really enjoy the software Gem-Car. It is really made to increase efficacity of our business. There is a lot to learn, but each little is giving an advantage.

Pros: We are using Gem-Car for only a month, so we are still getting use to it but we changed system because we knew it offers a lot more than the other software. We love the statistics we can do with all of the reports, it's really useful to increase our sales. The systeme is also really easy to use.

Cons: There is nothing that we dislike, but the only thing they could improve is one part of customer service. When we call because we have a question, I would rather wait on the line instead of leaving a message. But when we leave a message, they return the call really quickly.

Switched From: AB Magique
Simon P. avatar
Simon P.
Administrator
Arts and Crafts, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 6, 2023

"Amazing product"

Pros: The new version has an amazing design, and I can access it from anywhere, on my phone or tablet!

Cons: There is not much to say about cons, when I find something that is annoying, I write to the support team and they fix it quickly.

Alex B. avatar
Alex B.
Membre du "BNI International board of advisors"
51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Reviewer Source
Source: Capterra
June 11, 2018

"Have used many managing software in the past and Gem car is presently the best on the market "

Pros: Flexible and versatile always on the cutting edge. Very creative vision on the industrie. Good software support with round the clock service

Cons: Good features that sometimes take a wile to be implemented . Couple of weeks after there reveal. New features are sometimes unstable

Dave W.
Sales
Automotive, 11-50 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
January 25, 2017

"Gem Car has shaped up our shop"

Overall: We started using Gem Car 2 years ago for our automotive repair facility and car dealership. We chose Gem Car as it checked off all of the criteria we needed. It worked wonders from the time we started using it. We could schedule mechanics, barcode parts, trace back work orders, conduct proper inventory, and tie together all the aspects of automotive repair and part sales. Our shop efficiency has increased, and so has our bottom line. The support team is fabulous, and only a phone call away should we ever need them. The trainers are thorough and trained us until we were comfortable going live with the software. Cost wise Gem Car comes in more reasonably priced than most other software we looked at, making it the best deal for the most features!

Pros: Easy to use, lots of features

Cons: The interface is a little dated

Haitham T.
VP
Automotive, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 17, 2019

"Best Shop management software "

Pros: Simplicity It’s very easy to learn Lots of information to handle

Cons: I did not find any bad thing in it as every software need constant improvement this one is more than a shop needs

erick V.
service director
Automotive, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
June 11, 2019

"perfect"

Pros: the simplicity of the software and the easy of use.

Cons: the time you have to put the learn all the function, but is the same thing with other software

Francois L.
Business solutions manager
Automotive, 501-1,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 1, 2017

"Best shop management software "

Pros: GEM-CAR offer great features to increase your sells, measure performance and structure your procedure.

Spencer M.
Service Advisor
Automotive, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 30, 2017

"Excellent system, easy to use, great customer support."

Overall: Less stress, less mistakes, more efficient and professional

Pros: Customer support. Training. Features and functions. Easy updates.

Verified Reviewer
CEO
Automotive, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 27, 2018

"Best auto repair shop management software"

Pros: Ease of use. Very intuitive and easy to learn. You don't need to be a tech savvy person to master the software.

Cons: I am not sure if there is anything significant enough to mention.

Daryl H.
Management
Used the software for:
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Reviewer Source
Source: Capterra
March 1, 2016

"Exceptional software!"

Overall: After switching our shop over to GemCar we have finally been able to properly track sales and inventory. Our shop is not typical, so there were some complexities in setting up the software, but GemCar support was exceptional, and helped us out every step of the way. They are always a phone call away if we have a question or issue. The GemCar trainers also went above and beyond in helping familiarize us with the software and get it set up to optimize and streamline shop operations. The barcoding system has helped us greatly increase inventory accuracy, and cuts down on tech time as they can easily scan all the parts they use. Parts quoting is easy and fast. Invoicing customers is painless. Generating sales and purchase reports is nearly 1 click. GemCar has had a very positive impact our our business, and I would not hesitate to recommend it to every shop!

Tim H.
Manager
Used the software for:
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Reviewer Source
Source: Capterra
February 29, 2016

"Gem-Car is the most user friendly program I have ever used."

Overall: Gem-Car is very understandable and easy to get around in, the program is very straight forward,which makes it extremely user friendly, the Training they supply is excellent they take you by the hand and walk you through the various sections that you as a Auto repair shop will use on a frequent basis, and as a owner show you the profit side of the business. the on-line IT people are very good at what they do and they are very prompt in resolving any issues that arise with the systems. they are always looking for ways to improve and are making constent updates , I would recommend Gem-Car to any Automotive shop.

Christine I.
Service manager
Automotive, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
September 19, 2018

"Great product"

Overall: Ease of use no time wasted

Pros: Ease of use great support system customer service is always available.

Cons: No sure where to find some back ground reports. I dont use the system to fullest.

Hao W.
Vp
Automotive, 1-10 employees
Used the software for: I used a free trial
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 17, 2019

"Nice software"

Pros: Nice organized, easy to use,nice staff, fully support

Cons: None untill now, hope not in the future.

Rene R.
Owner
Used the software for:
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Reviewer Source
Source: Capterra
January 4, 2010

"The ease of use and total support and their availability is awesome."

Overall: No hesitation. Would choose GEM-CAR again.

Pros: From the start, they were able to capture all our customers and history and transfer over to GEM-CAR. Training including shop coaching technics as well. Very easy to use and enjoy filling my shop thanks to automatic preventative service reminders to my customers.

Cons: None really!

Tony A.
Owner
Used the software for:
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Reviewer Source
Source: Capterra
June 26, 2015

"What a passionate team GEM-CAR have... keep up the great work"

Overall: I love the ease of use... They offer great support ... they are there when I need them.... Every year we attend their GEM-CAR Convention to learn the new features....

Vendor Response

By GEM-CAR on June 26, 2015
Thank's for supporting us since the begining of the GEM-CAR adventure ! Mathieu Brunel, founder
Rob I.
Owner
Used the software for:
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Reviewer Source
Source: Capterra
January 19, 2016

"GEM-CAR is a great tool to manage my labor inventory report"

Overall: I was able to incorporate 6 software programs into my GEM-CAR.... and increase my sold hours per work order by 0.3 . A great tool to measure and manage my business ... in an easy to master software.

Nicolas M.
Used the software for:
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Reviewer Source
Source: Capterra
December 6, 2016

"Great product"

Overall: I am really satisfied with your product. Easy to use. Everything is very clear for me and the customer. I recommand this product to all. Valuable product.

Alan G.
Used the software for:
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Reviewer Source
Source: Capterra
February 29, 2016

"Very simple to use and the customer support has been outstanding"

Overall: Easy to navigate, easy to open & add/delete to repair orders, detailed invoicing.