# GEM-CAR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GEM-CAR the right Auto Repair solution for you? Explore 26 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/82538/GEM-CAR/reviews --- GEM-CAR 4.8 (26) [View alternatives](https://www.capterra.com/p/82538/GEM-CAR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of GEM-CAR Ease of use 4.7 Customer Service 4.9 ## Showing most helpful reviews Showing 1-25 of 26 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Yahya B. Lead developer Computer Software Used the software for: 2+ years ### "gem-changer" August 29, 2023 5.0 Pros GEM-CAR is a game-changer for automotive shop management. From seamless inventory tracking and customer management to efficient appointment scheduling, it's a comprehensive solution that's boosted my business's efficiency and customer satisfaction. Highly recommended! Cons GEM-CAR has transformed the shop's management. Its user-friendly interface and comprehensive features streamline operations impressively. Though occasional updates could be smoother, they reflect the team's dedication to improvement. Overall, an invaluable tool for any auto business. Review Source Simon P. Administrator Arts and Crafts Used the software for: 2+ years ### "Amazing product" September 6, 2023 5.0 Pros The new version has an amazing design, and I can access it from anywhere, on my phone or tablet! Cons There is not much to say about cons, when I find something that is annoying, I write to the support team and they fix it quickly. Review Source RD Rick D. owner Automotive Used the software for: 6-12 months ### "Arcaic and hard to use old technology/ may have changed since I last used." April 17, 2023 3.0 Difficult very buggy Pros Potential it offered on initial purchase but difficulty of use and bugs was not what was expected Cons Arcaic and hard to use old technology/ may have changed since I last used. Reason for choosing GEM-CAR Arcaic and hard to use old technology/ may have changed since I last used. Review Source DC Darren C. Owner Automotive Used the software for: 2+ years ### "Best investment!" June 23, 2021 5.0 Pros I have been using Gemcar for 2 years and waited to see how it would preform before writing a review. The software is one of the best investments that I have made. Aside from being easy to use, very versatile and very stable it actually generates money. Gemcar allows you to streamline your workflow and increase your revenue. The software is always being updated with improvements based on feedback from its users. Cons The only feature that could be improved is the online FAQ module. It is difficult to find “how to”information online but this really isn’t a problem because the live support is very fast and efficient. Review Source DV Dan V. general manager Automotive Used the software for: 2+ years ### "This company really cares!!!" August 21, 2019 5.0 Gem Car really cares about there job and about there software, and really makes us feel like we have a personal experience, even tho we are not that big of a company. The owner has even met with us personally, and has listened to alot of our improvement suggestions. Pros We love to use this software because it is loaded with features, at a reasonable cost. It checked off everything on our list and more for future expansion. They are the automotive specialists, and nobody has all the features Gem-Car has. Cons There is a learning curve to the software that everyone must go through, but they are there every step of the way. Reason for choosing GEM-CAR They had everything we needed in software at a fraction of the cost, with no cutting corners. Switched from [Profitek POS](https://www.capterra.com/p/48528/Profitek-POS/) Not enough features from previous POS Review Source MAK Michael Anthony K. General Manager Automotive Used the software for: 2+ years ### "Mid range price....Top Quality product = Great value" May 29, 2020 5.0 About half of our Big O Tire locations in British Columbia are currently using GEM-CAR. The remainder are using a number of other software products. This gives me, as general manager of the organization, an excellent opportunity to compare the performance of the various software systems to each other. In almost every aspect GEM-CAR comes out on top. It's certainly the broadest repair shop management software available, but more importantly, it's designed to help the user to maximize the profitability of the business and improve the daily management. GEM-CAR quotes AC Delco "put simply it's the best shop tool you'll ever buy" and I think they're right. Our Big O Tire dealers love it, and wouldn't be without it. Easy to use......Canadian Product......Great support. I give it my full commendation...A giant thumbs up...... Pros Easy to use.....Robust training program. Comprehensive system to run every element of your business Cons Size of Point of Sale window could be increased Review Source Alex B. Membre du "BNI International board of advisors" Used the software for: 2+ years ### "Have used many managing software in the past and Gem car is presently the best on the market " June 11, 2018 5.0 Pros Flexible and versatile always on the cutting edge. Very creative vision on the industrie. Good software support with round the clock service Cons Good features that sometimes take a wile to be implemented . Couple of weeks after there reveal. New features are sometimes unstable Review Source DW Dave W. Sales Automotive Used the software for: 2+ years ### "Gem Car has shaped up our shop" January 25, 2017 4.0 We started using Gem Car 2 years ago for our automotive repair facility and car dealership. We chose Gem Car as it checked off all of the criteria we needed. It worked wonders from the time we started using it. We could schedule mechanics, barcode parts, trace back work orders, conduct proper inventory, and tie together all the aspects of automotive repair and part sales. Our shop efficiency has increased, and so has our bottom line. The support team is fabulous, and only a phone call away should we ever need them. The trainers are thorough and trained us until we were comfortable going live with the software. Cost wise Gem Car comes in more reasonably priced than most other software we looked at, making it the best deal for the most features! Pros Easy to use, lots of features Cons The interface is a little dated Review Source MS Martin S. Owner Automotive Used the software for: 2+ years ### "GEM-CAR software is the most effective to manage a mechanic garage !" June 14, 2018 5.0 My cashflow getting high month after month ! Pros No bug, dynamic team, many features easy to use. This software provide a very nice cashflow profitability with some feature like the punch module, the price matrix module and the recall module. Just those three modules make me happy to own and manage my three business place. Cons Nothing ! 8 years ago the system was bugging a little bit, but with the developer and programming team they implement update the software often and today the software are really stable end functionnal. Review Source VR Verified Reviewer CEO Automotive Used the software for: 2+ years ### "Best auto repair shop management software" November 27, 2018 5.0 Pros Ease of use. Very intuitive and easy to learn. You don't need to be a tech savvy person to master the software. Cons I am not sure if there is anything significant enough to mention. Review Source KL Kelina L. Administrative assistant Automotive Used the software for: Less than 6 months ### "What a great software" June 13, 2019 5.0 We really enjoy the software Gem-Car. It is really made to increase efficacity of our business. There is a lot to learn, but each little is giving an advantage. Pros We are using Gem-Car for only a month, so we are still getting use to it but we changed system because we knew it offers a lot more than the other software. We love the statistics we can do with all of the reports, it's really useful to increase our sales. The systeme is also really easy to use. Cons There is nothing that we dislike, but the only thing they could improve is one part of customer service. When we call because we have a question, I would rather wait on the line instead of leaving a message. But when we leave a message, they return the call really quickly. Review Source HT Haitham T. VP Automotive Used the software for: 2+ years ### "Best Shop management software " June 17, 2019 5.0 Pros Simplicity It’s very easy to learn Lots of information to handle Cons I did not find any bad thing in it as every software need constant improvement this one is more than a shop needs Review Source eV erick V. service director Automotive Used the software for: 2+ years ### "perfect" June 11, 2019 5.0 Pros the simplicity of the software and the easy of use. Cons the time you have to put the learn all the function, but is the same thing with other software Review Source AD ANICK D. administrator Automotive Used the software for: Less than 6 months ### "Software with a multitude of possibilities" June 27, 2019 5.0 I calculated the efficiency of my technicians manually. I save a lot of time with the electronic punch. Pros This software allows me to make an electronic turn in my business through inspections on the tablet, SMS, archiving photos and electronic signature. Cons I wish I could send photos or videos via SMS. Also, I would like to be able to link more than one code to another code to better automate and increase the speed of use. Switched from [AB Magique](https://www.capterra.com/p/105289/AB-Magique/) I wanted to offer my clients current and more technological communication tools. This software also allows me to calculate the efficiency of my technicians with the electronic punch. Review Source FL Francois L. Account manager Automotive Used the software for: 2+ years ### "Best shop management software " June 1, 2017 5.0 Pros GEM-CAR offer great features to increase your sells, measure performance and structure your procedure. Review Source SM Spencer M. Service Advisor Automotive Used the software for: 1-2 years ### "Excellent system, easy to use, great customer support." May 30, 2017 5.0 Less stress, less mistakes, more efficient and professional Pros Customer support. Training. Features and functions. Easy updates. Review Source DH Daryl H. Management Used the software for: ### "Exceptional software!" March 1, 2016 5.0 After switching our shop over to GemCar we have finally been able to properly track sales and inventory. Our shop is not typical, so there were some complexities in setting up the software, but GemCar support was exceptional, and helped us out every step of the way. They are always a phone call away if we have a question or issue. The GemCar trainers also went above and beyond in helping familiarize us with the software and get it set up to optimize and streamline shop operations. The barcoding system has helped us greatly increase inventory accuracy, and cuts down on tech time as they can easily scan all the parts they use. Parts quoting is easy and fast. Invoicing customers is painless. Generating sales and purchase reports is nearly 1 click. GemCar has had a very positive impact our our business, and I would not hesitate to recommend it to every shop! Review Source HW Hao W. Vp Automotive Used the software for: I used a free trial ### "Nice software" June 17, 2019 5.0 Pros Nice organized, easy to use,nice staff, fully support Cons None untill now, hope not in the future. Review Source TH Tim H. Manager Used the software for: ### "Gem-Car is the most user friendly program I have ever used." February 29, 2016 5.0 Gem-Car is very understandable and easy to get around in, the program is very straight forward,which makes it extremely user friendly, the Training they supply is excellent they take you by the hand and walk you through the various sections that you as a Auto repair shop will use on a frequent basis, and as a owner show you the profit side of the business. the on-line IT people are very good at what they do and they are very prompt in resolving any issues that arise with the systems. they are always looking for ways to improve and are making constent updates , I would recommend Gem-Car to any Automotive shop. Review Source CI Christine I. Service manager Automotive Used the software for: Less than 6 months ### "Great product" September 19, 2018 5.0 Ease of use no time wasted Pros Ease of use great support system customer service is always available. Cons No sure where to find some back ground reports. I dont use the system to fullest. Review Source RR Rene R. Owner Used the software for: ### "The ease of use and total support and their availability is awesome." January 4, 2010 5.0 No hesitation. Would choose GEM-CAR again. Pros From the start, they were able to capture all our customers and history and transfer over to GEM-CAR. Training including shop coaching technics as well. Very easy to use and enjoy filling my shop thanks to automatic preventative service reminders to my customers. Cons None really! Review Source VR Verified Reviewer conseiller technique Used the software for: Less than 6 months ### "Super easy to use" June 11, 2018 4.0 Pros Ease of use and great feedback.dont know what more to say here.but still great Interface. Cons It's in English..but still good.. needs a French version.would love to have it..super system. Review Source TA Tony A. Owner Used the software for: ### "What a passionate team GEM-CAR have... keep up the great work" June 26, 2015 5.0 I love the ease of use... They offer great support ... they are there when I need them.... Every year we attend their GEM-CAR Convention to learn the new features.... Review Source Response from GEM-CAR June 26, 2015 Thank's for supporting us since the begining of the GEM-CAR adventure ! Mathieu Brunel, founder RI Rob I. Owner Used the software for: ### "GEM-CAR is a great tool to manage my labor inventory report" January 19, 2016 5.0 I was able to incorporate 6 software programs into my GEM-CAR.... and increase my sold hours per work order by 0.3 . A great tool to measure and manage my business ... in an easy to master software. Review Source NM Nicolas M. Used the software for: ### "Great product" December 6, 2016 5.0 I am really satisfied with your product. Easy to use. Everything is very clear for me and the customer. I recommand this product to all. Valuable product. 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