Who Uses This Software?

SparkPost is for developers at companies of all sizes who need to make sure their messages reach the inbox. SparkPost takes care of the details so that developers can focus on their product.


Average Ratings

7 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $9.00/month
  • Pricing Details
    Developer plan starts at 15K emails/mo free. See pricing plans for details.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • SparkPost
  • www.sparkpost.com/
  • Founded 1997
  • United States

About SparkPost

The most scalable enterprise email delivery for developers. Try a free account and see how easily you can get up and running with SparkPost. Use SMTP and start sending instantly or use the SparkPost API for advanced integrations. SparkPost is built on the same powerful and proven technology that sends over 25% of the world's legitimate email. Sending a few hundred messages? Great. Sending in the billions? Awesome. We've got you covered.


SparkPost Features

  • Data Recovery
  • Email Archiving
  • Email Monitoring
  • Queue Manager
  • Response Management
  • Routing
  • Shared Inboxes
  • Signature Management
  • Spam Blocker
  • Whitelisting / Blacklisting
  • A/B Testing
  • Auto-Responders
  • CAN SPAM Compliance
  • Customer Surveys
  • Drip Campaigns
  • Dynamic Content
  • Event Triggered Email
  • Image Library
  • Landing Pages/Web Forms
  • Mailing List Management
  • Mobile Optimized Emails
  • Reporting/Analytics
  • Subscribe/Unsubscribe
  • Template Management
  • WYSIWYG Email Editor

SparkPost Reviews Recently Reviewed!


I use Spark post for email campagins

Jun 14, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I love that they offer so much to you beyond the emails. They contact you with webinars, and offer help in any capacity.

Cons: Still learning the program and features, they are so helpful that I don't think I will find any issues

Great, generous offerings for users grandfathered into their 100k free plan

May 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: I switched to SparkPost from Sendgrid because of their more generous free plan back in 2016, and found it easy to drop in replacement code/API snippets to transition to SparkPost

Cons: All good things must come to an end and the 100k/month tier is no longer offered! Good while it lasts, though one wonders if the now grandfathered plan will one day end.

Vendor Response

by SparkPost on June 01, 2018

Glad you're enjoying the service! We do not plan on un-grandfathering anyone who took advantage of the 100K free plan back in 2016. But we do want you to be successful, so hopefully your business will grow and you'll be sending a lot more than 100K emails/month eventually. Best of luck and Happy Sending!

Capterra-loader

Generous free plan, but not such reliable services

Apr 09, 2018
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The free plan was extremely generous, more than other competitions. Setup is also quick, and good documentation to get you up and running.

Cons: Sometimes, there was a very long lag to Microsoft emails (i.e. Outlook, hotmail) - where emails were delivered more than 2 days later. Emails to Gmail however was unaffected. Inspite of exchanging several emails with the customer support, the problem was not fixed.

Overall: Sending transactional emails

Great email delivery service at an even better price

Apr 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Works wonderfully as a basic SMTP service for our office's needs with plenty of additional features available for web developers as well. Definitely one of the cheapest SMTP services out there. Good customer support and responses are usually within 24 hours of submitting the ticket should a problem arise. Decent reporting/tracking dashboard via the web app allows us to track bounces from our email campaigns and clean up our database accordingly. Auto-suppression list prevents us from emailing invalid addresses more than once. Overall, great service at a great price.

Cons: Recent update to "Message Events" report dashboard requires more clicks than before and is a bit cumbersome when selecting a date range/filter options, but is still functional. Also there is no way to remove dedicated IP's from your account after purchasing without reaching out to customer support, but this is a minor complaint.

When it works it works great

Apr 04, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Super easy to get started. We just use this as a secondary SMTP relay. The one time use API keys for the relay seems more secure then other offerings.

Cons: Reporting and user interface isn't as good compared to SendGrid. It's just lacking the ability to search for specific messages. It's also hard at times to figure out where you need to go to find the information you need. We had several issues consistently delivering mail to specific customers, but perhaps that's because we were on the free tier.

Worst Customer Service Ever

Aug 09, 2017
2/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money

Pros: SparkPost is, in theory a very nice and slick email delivery service. They offer a fair amount of free emails each month. When it's working, it's great.

Cons: SparkPost will prompt you to add a credit card to cover any overages outside of your free amount. This seems fair, and I decided I didn't want emails not being sent should I ever exceed the free allotment, so I tried to add a card.

It failed. I tried another one. It failed. I tried a third. It failed.

Baffled I gave up and tried again a few days later. Same problem.

I began to worry that my account wouldn't be secured and that emails might go unsent. I emailed their customer support to ask if they could help. They asked me to double check that I'd entered my address correctly. Fine. I confirmed I had.

They replied and asked me to make ABSOLUTELY SURE I was entering it correctly. I reiterated that I was absolutely, 100% sure, and sent a screenshot of my address from my online bank account to prove it.

They wrote back and told me that I needed to be sure my address ABSOLUTELY correct.

Frustrated, I phoned my bank to see what I could do. My bank checked my transactions and discovered that they'd *approved* every one, but SparkPost had then *reversed the authorisation*.

I informed SparkPost of this, that there was a problem with *their* system. Their response: "I'm sorry to hear you are still unable to pass the system's address verification. We have the address verification in place to prevent fraudulent charges."

A bureaucratic nightmare!

If this is how they are if you're trying to GIVE them money, imagine how they must be with other problems!

Overall: An email sending service that was free

Vendor Response

by SparkPost on August 10, 2017

We are terribly sorry we couldn¿t get this resolved, it is an edge case limitation within our current payment infrastructure in the UK and we are actively looking to get this addressed so everyone can take advantage of the SparkPost service. We appreciate the feedback.

Full-featured API-first ESP with great support

May 03, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love the ability to integrate our own software stack at will (e.g. through the maintained sparkpost-python package or Webhooks) and have SparkPost just provide a solid general purpose interface. The reports section in the dashboard gives us everything you expect. Onboarding was great as well as customer service which we contacted on different occasions and always got back to us in a timely manner with a helpful response. This company and employees clearly know their (tricky) business. Hope the A/B testing feature graduates from their "labs" and finds it's way into the stable product API. Received a great merch t-shirt for filling out one of their developer surveys (now everyone on the team wants one...). No matter whether you fall under the generous free plan (100k) or need to scale really hard - a lot of other services will impose strict limits on your budget when you start sending a million or more emails per month. Simple summary: We're happy users and can recommend to everyone. Rock on!

Cons: Would be great have access to more detailed billing stats. The missing piece really is solid "email templating" but then you have to understand that SparkPost is not in the market for that and give you the tools (expose API endpoint for that) to instead integrate your own solution.