Who Uses This Software?

SparkPost is for developers at companies of all sizes who need to make sure their messages reach the inbox. SparkPost takes care of the details so that developers can focus on their product.


Average Ratings

17 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $9.00/month
  • Pricing Details
    Developer plan starts at 15K emails/mo free. See pricing plans for details.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • SparkPost
  • www.sparkpost.com/
  • Founded 1997
  • United States

About SparkPost

The most scalable enterprise email delivery for developers. Try a free account and see how easily you can get up and running with SparkPost. Use SMTP and start sending instantly or use the SparkPost API for advanced integrations. SparkPost is built on the same powerful and proven technology that sends over 25% of the world's legitimate email. Sending a few hundred messages? Great. Sending in the billions? Awesome. We've got you covered.


SparkPost Features

  • A/B Testing
  • Auto-Responders
  • CAN SPAM Compliance
  • Customer Surveys
  • Drip Campaigns
  • Dynamic Content
  • Event Triggered Email
  • Image Library
  • Landing Pages/Web Forms
  • Mailing List Management
  • Mobile Optimized Emails
  • Reporting/Analytics
  • Subscriber Management
  • Template Management
  • WYSIWYG Email Editor
  • Data Recovery
  • Email Archiving
  • Email Monitoring
  • Queue Manager
  • Response Management
  • Routing
  • Shared Inboxes
  • Signature Management
  • Spam Blocker
  • Whitelisting / Blacklisting
  • A/B Testing
  • Contact Database
  • Dynamic Content
  • Email Monitoring
  • Mailing List Management
  • Reporting/Analytics
  • Spam Check
  • Template Management

SparkPost Reviews Recently Reviewed!


Great email delivery service at an even better price

Apr 04, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Works wonderfully as a basic SMTP service for our office's needs with plenty of additional features available for web developers as well. Definitely one of the cheapest SMTP services out there. Good customer support and responses are usually within 24 hours of submitting the ticket should a problem arise. Decent reporting/tracking dashboard via the web app allows us to track bounces from our email campaigns and clean up our database accordingly. Auto-suppression list prevents us from emailing invalid addresses more than once. Overall, great service at a great price.

Cons: Recent update to "Message Events" report dashboard requires more clicks than before and is a bit cumbersome when selecting a date range/filter options, but is still functional. Also there is no way to remove dedicated IP's from your account after purchasing without reaching out to customer support, but this is a minor complaint.

Full-featured API-first ESP with great support

May 03, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love the ability to integrate our own software stack at will (e.g. through the maintained sparkpost-python package or Webhooks) and have SparkPost just provide a solid general purpose interface. The reports section in the dashboard gives us everything you expect. Onboarding was great as well as customer service which we contacted on different occasions and always got back to us in a timely manner with a helpful response. This company and employees clearly know their (tricky) business. Hope the A/B testing feature graduates from their "labs" and finds it's way into the stable product API. Received a great merch t-shirt for filling out one of their developer surveys (now everyone on the team wants one...). No matter whether you fall under the generous free plan (100k) or need to scale really hard - a lot of other services will impose strict limits on your budget when you start sending a million or more emails per month. Simple summary: We're happy users and can recommend to everyone. Rock on!

Cons: Would be great have access to more detailed billing stats. The missing piece really is solid "email templating" but then you have to understand that SparkPost is not in the market for that and give you the tools (expose API endpoint for that) to instead integrate your own solution.

Capterra loader

Good service to make sure your emails will arrive where they should

Apr 14, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I never had the problem of an email not arriving or getting into the spam folder after installing Sparkpost. It has an easy to install WordPress plugin that makes sure all emails that are sent by the website get sent via Sparkpost. Before installing Sparkpost we had several clients complaining that filled in contact forms would land in their spam folder but we haven't had the problem after installing Sparkpost.

It is also very cheap to use. For our use-case we haven't even gotten above the free threshold.

Cons: It can be a hassle sometimes to activate a domain for sending, requiring altering the DNS of the website. You can also activate it via an email address associated with the domain but this doesn't always work great either.

After a domain has been added to another account it can't be added or transfered to a different account afterwards without the old account deleting the domain. We had this problem with one client for which we couldn't activate Sparkpost because it had been installed by another party before and we didn't know who this was so we couldn't ask them to remove the domain from Sparkpost.

Great, generous offerings for users grandfathered into their 100k free plan

May 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money

Pros: I switched to SparkPost from Sendgrid because of their more generous free plan back in 2016, and found it easy to drop in replacement code/API snippets to transition to SparkPost

Cons: All good things must come to an end and the 100k/month tier is no longer offered! Good while it lasts, though one wonders if the now grandfathered plan will one day end.

Vendor Response

by SparkPost on June 01, 2018

Glad you're enjoying the service! We do not plan on un-grandfathering anyone who took advantage of the 100K free plan back in 2016. But we do want you to be successful, so hopefully your business will grow and you'll be sending a lot more than 100K emails/month eventually. Best of luck and Happy Sending!

Capterra loader

Can't beat the price, but usability could be improved

Nov 13, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Sparkpost is very reliable for transactional email sendings, and the free plan provides unbelievable value.

Cons: Some Sparkpost features cannot be altered via the dashboard, and therefore require some API/programming knowledge to change - however this is improving.

Overall: The Sparkpost team is clearly committed to improving their product, and they care about their customers. For anyone who's happy to use the API for configuration, using Sparkpost is a no-brainer.

Worst Customer Service Ever

Aug 09, 2017
2/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

5 / 5
Value for Money

Pros: SparkPost is, in theory a very nice and slick email delivery service. They offer a fair amount of free emails each month. When it's working, it's great.

Cons: SparkPost will prompt you to add a credit card to cover any overages outside of your free amount. This seems fair, and I decided I didn't want emails not being sent should I ever exceed the free allotment, so I tried to add a card.

It failed. I tried another one. It failed. I tried a third. It failed.

Baffled I gave up and tried again a few days later. Same problem.

I began to worry that my account wouldn't be secured and that emails might go unsent. I emailed their customer support to ask if they could help. They asked me to double check that I'd entered my address correctly. Fine. I confirmed I had.

They replied and asked me to make ABSOLUTELY SURE I was entering it correctly. I reiterated that I was absolutely, 100% sure, and sent a screenshot of my address from my online bank account to prove it.

They wrote back and told me that I needed to be sure my address ABSOLUTELY correct.

Frustrated, I phoned my bank to see what I could do. My bank checked my transactions and discovered that they'd *approved* every one, but SparkPost had then *reversed the authorisation*.

I informed SparkPost of this, that there was a problem with *their* system. Their response: "I'm sorry to hear you are still unable to pass the system's address verification. We have the address verification in place to prevent fraudulent charges."

A bureaucratic nightmare!

If this is how they are if you're trying to GIVE them money, imagine how they must be with other problems!

Overall: An email sending service that was free

Vendor Response

by SparkPost on August 10, 2017

We are terribly sorry we couldn¿t get this resolved, it is an edge case limitation within our current payment infrastructure in the UK and we are actively looking to get this addressed so everyone can take advantage of the SparkPost service. We appreciate the feedback.

Sparkpost - solves key email challenges

Apr 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software has a focused feature set and executes it flawlessly and consistently. We utilize this feature to notify key stakeholders about real-time marketing effectiveness and new SQLs. The volume we send is high, and this program has met every challenge, without needing us to constantly babysit it.

Cons: I haven't found a thing to dislike, and I'm pretty picky about the software our agency uses (see my other reviews).

Capterra loader

Beautiful social media posts!

Oct 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I adore that I can design a post for one social media platform, then seamlessly resize my design to accommodate different sized media posts. For example, I can make a promotion for an upcoming event for Facebook, then toggle to the Instagram size (square), and my design, colors & fonts are transferred to the new format. I still have to tweak the results a little bit, but I don't have to re-design posts for each media outlet!

Cons: I love this software, but wish I could import my own fonts.

Overall: SparkPost is a huge time saver. I am able to basically make ONE master design for a social post or announcement for my website, then have SparkPost resize that design to accommodate the post size requirements for various social post formats!

Perfect for sending transactional mail using WordPress

Feb 15, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I can send tons of emails that are delivering direct to inbox from CF7.

Cons: I can only send from integration and not from the Spark Post dashboard, which is understandable.

Overall: Great sending volume for price.

Worst service ever

Nov 27, 2018
4/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money

Pros: Pretty easy to set up, but had to use subdomain name for outgoing mail, not a fan.

Cons: Got flagged due to spam for having a link for acuity scheduling in a follow up sequence without even sending more than 4 test emails to myself. Then got kicked off completely and when asking for explanation the reponse was:

"We are sorry that we cannot divulge any information. Good day."

Overall: F'ing the worst

Our main tool to send emails!

Nov 26, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that they have great documentation, low prices and high quality services! (good email reputation)

Cons: They do not offer the possibility to send many emails from their website, only via code.

Overall: Adore it!

I love SparkPosr!

Feb 21, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I create advwrtisments, announcements, and memes on SparkPost. I love all of the features and ideas that come preset.

Cons: It can be a little bit tricky to maneuver on my phone for some of the features.

Overall: I have increased my clientele and made ads for my husbands business too! It's so awesome to have full control of advertisements and jot have to pay someone else to design them!

When it works it works great

Apr 04, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Super easy to get started. We just use this as a secondary SMTP relay. The one time use API keys for the relay seems more secure then other offerings.

Cons: Reporting and user interface isn't as good compared to SendGrid. It's just lacking the ability to search for specific messages. It's also hard at times to figure out where you need to go to find the information you need. We had several issues consistently delivering mail to specific customers, but perhaps that's because we were on the free tier.

Capterra loader

Best Design tool available

Oct 29, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use is best part of this software. We can create post through mobile using their app under 10 minutes. I have experience using softwares like Canva, Designr and may more . They are all on computer but on mobile.

The templates available enable the user to get more Ideas and adapt the same for their use.

Multiple font options available make the creativity to next level.

Cons: they should include the undo option in the mobile app.

User experience

Mar 13, 2019
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, very intuitive. I use it a lot to make instagram post, I found that the app version is pretty easy to use but the pc version I feel like an old lady using it, I just don't understand how it works

Cons: The pc version (webpage). It is pretty uncomfortable to use

Overall: The app is Amazing! Is the best and most use app to designs for me but only on my phone

Capterra loader

Generous free plan, but not such reliable services

Apr 09, 2018
3/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The free plan was extremely generous, more than other competitions. Setup is also quick, and good documentation to get you up and running.

Cons: Sometimes, there was a very long lag to Microsoft emails (i.e. Outlook, hotmail) - where emails were delivered more than 2 days later. Emails to Gmail however was unaffected. Inspite of exchanging several emails with the customer support, the problem was not fixed.

Overall: Sending transactional emails

I use Spark post for email campagins

Jun 14, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: I love that they offer so much to you beyond the emails. They contact you with webinars, and offer help in any capacity.

Cons: Still learning the program and features, they are so helpful that I don't think I will find any issues