--- title: "IMPAK Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about IMPAK Software - reviews, pricing plans, popular comparisons to other CMMS products and more." source_url: "https://www.capterra.com/p/82544/IMPAK/" page_type: "product" language: "en" --- # IMPAK Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) IMPAK ## What is IMPAK? MPAK is a 100% cloud-based, and the only responsive web application(RWA) on the current market for the facility management industry. Loaded with more than 30 different programs, IMPAK comprehensively covers all aspects of daily operations and maintenance, yet the program layout and flow are extremely user friendly. For the past 20 years, IMPAK has become the hands-down favorite software for facility managers and engineers to manage their daily activities! IMPAK, it simply works! ## What is IMPAK used for? [CMMS](https://www.capterra.com/cmms-software/)[Facility Management](https://www.capterra.com/facility-management-software/)[Work Order](https://www.capterra.com/work-order-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $5 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for IMPAK?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.impaksolutions.com&name=IMPAK) ## IMPAK Overview Updated August 2026 AI summary IMPAK offers facility and maintenance teams in businesses of all sizes a centralized solution for managing assets, work orders, preventive maintenance, and scheduling tasks. With features for asset tracking, inventory, inspections, billing, and technician oversight, IMPAK supports both day-to-day operations and long-term asset management, and is accessible across web and mobile devices. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### IMPAK 5.0 (7) VS. [4.8 (1,062)](https://www.capterra.com/p/179296/GetMaintainx/reviews/) Starting Price $5 Flat Rate Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (7) Ease Of Use 4.8 (1,062) Value For Money 4.9 (7) Value For Money 4.7 (980) Customer Service 5.0 (7) Customer Service 4.8 (1,000) ## IMPAK alternatives [4.6 (1,480)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.8 (757)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.5 (628)](https://www.capterra.com/p/74916/Fiix/reviews/) Starting price $45.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (426)](https://www.capterra.com/p/130563/FMX/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars ## FAQs about IMPAK Overview ### What company size and specific industries is IMPAK built for? IMPAK is designed for commercial property and facility management organizations of varying sizes, including small teams and larger enterprises that oversee buildings, maintenance, and related operations. It is built for the commercial real estate and facilities sector, where managing properties, assets, and day-to-day facility tasks is the core focus. Features and Usability ### What are the key features of IMPAK? IMPAK includes work order management, preventive maintenance, and maintenance scheduling for service operations, plus asset tracking, fixed asset management, and asset lifecycle management. It also offers inventory management, technician management, dispatch management, inspection management, incident management, billing and invoicing, and accounting integration. Getting Started and Support ### What training and onboarding options does IMPAK offer? IMPAK provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars offer scheduled learning sessions, documentation provides written reference material, and videos support self-paced review of product steps and features. Getting Started and Support ### What customer support options does IMPAK offer? IMPAK provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. With no reviewer feedback available on support, the customer experience cannot be described in terms of response speed, helpfulness, or common frustrations. ## Features AI summary Based on 1,638 CMMS reviews Capterra reviewers point to the following as the top features buyers look for in CMMS software: - **Preventive Maintenance** (**58%** of reviewers rated this feature as critical) - **Maintenance Scheduling** (**50%**) - **Work Order Management** (**53%**) IMPAK supports all three of the features reviewers rank highest: **Preventive Maintenance**, **Maintenance Scheduling**, and **Work Order Management**. Together, these capabilities help businesses plan routine service, assign maintenance tasks on time, and track repair work from request through completion, allowing teams to reduce equipment downtime, stay organized, and keep maintenance operations running efficiently. Asset Lifecycle Management Manage assets throughout their lifecycle to optimize profit Asset Tracking Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Billing & Invoicing Create, manage, and send invoices or bills to customers Calibration Management Schedule the calibration of instrumentation and maintenance requirements Commercial Properties Designed to serve commercial properties Contract/License Management Track, store, and access client contracts or licenses IMPAK 35 features ### All Features - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calibration Management: Schedule the calibration of instrumentation and maintenance requirements - Commercial Properties: Designed to serve commercial properties - Contract/License Management: Track, store, and access client contracts or licenses - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Dispatch Management: Manage sending personnel and resources to a site as needed - Equipment Maintenance: Manage procedures that ensure organizational equipment remains in working condition - Equipment Management: Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Fixed Asset Management: Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history - For Schools: Designed to be used by kindergarten, primary, middle, and senior secondary schools. - Incident Management: Manage and track all disruptions and incidents - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Job Management: Manage and track all job information and associated tasks - Key & Lock Management: Establish procedures for monitoring locations of keys - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Quotes/Estimates: Generate quotes or estimates for customers - Recurring Appointments: Schedule repeating appointments based on a duration of time - Residential Properties: For residential properties - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Service History: Track work performed and resources used for past customers, sites, or assets - Task Management: Create, manage and track all task activities and progression - Technician Management: Oversee technicians and track their assigned work orders - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Work Order Creation: Create a new work order - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.9 (7) 4.9 Based on 7 reviews ## Pricing Value for money 4.9 (7) Basic $5.00 Flat Rate, Value for money 4.9 (7) 4.9 Based on 7 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (7) 5.0 Based on 7 reviews ## User reviews Overall rating 5.0 Based on 7 reviews Filter by rating 5(7) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RA Robin A. J. Senior Property Manager Real Estate ### "IMPAK at Bergman" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 16, 2019 Keeping in touch with our tenants, ensuring that work orders are answered timely and in a professional manner. Help desk has been great as we went from the older system to the newer version Pros The updates have increased the capabilities of this program - though we haven't even scratched the surface of what we can do. Cons It took our Building Managers a little more time to maneuver their way around the tasks and entries to update/comment Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HL Holly L. Senior Property Manager Real Estate ### "Very good work order system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 16, 2019 Pros Ease of use, reports capabilities, tracking Cons Re-Assigning technicians to work orders. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LC Lyle C. Chief Engineer, Manager Facilities Services ### "Pros and Cons" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 15, 2019 Pros Has all the categories necessary for real estate management. Cons to many clicks when making work request and closing out work orders. Would like to be able to choose how many boxes need to be filled. Would like to be able to move files in by click and drag. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Michael B. SVP Director of Building Operations Commercial Real Estate ### "Impak Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 9, 2019 We have been using Impak for about 15 years and they continue to improve the system and how we use it. As we have grown the have grown the system to grow with us. Pros The thing I like the most is it's simplicity. It can be a very powerful tool for Building Management groups and yet it is very easy to implement. I also like the fact that it can be customized to fit our needs and they are not shoehorning us into their program. Cons I would like to see more reporting options. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CY Clay Y. Senior Vice President of Operations Commercial Real Estate ### "IMPAK Value" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 9, 2019 The staff is so efficient, knowledagble and responds quickly when a issue arises. It is amazing with the size of staff how responsive they are. Pros Ease of use, always expanding modules at no extra cost, mobile tech. Cons There are none that I have found. The first generation of the mobile application was not the best, but they have solved that now! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Angie S. Property Manager Commercial Real Estate ### "IMPAK - Survey" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 9, 2019 Over all IMPAK is a valuable application to have. I have been using IMPAK for many many years. Pros It's pretty user friendly. Tenants can easily enter and monitor their requests. As I user I find it pretty user friendly in terms of entering and editing work orders. Sending mass communication to the tenants is easy. Cons Finding reports and running reports can be confusing and often times takes longer to navigate that I would prefer. I wish the property dashboard would link to the information it is referring to. For example it shows how many open work orders there are for the property, I wish I could click on that for direct access to those work orders. I also wish that it would save the sent broadcast emails that have been sent in the past. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mary S. Sr. Accounting Assistant Commercial Real Estate ### "All emcompasing tool for Property Management functions" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 11, 2018 Have used for 12 years and the overall growth during that time has been incredible. Originally used mainly as work order tracking for our team, has really grown into so much more and a valuable resource for tracking many items. Pros Houses everything in one place, from tenant contacts, COI's, Equipment Inventory and Building Inspection reports. Ease of sending out tenant memos, as well as providing score cards for work orders completed. The wealth of information has grown greatly over the years. Cons Updates/upgrades to the software and not always conveyed to the end users. And some features are really useful and have proven to be valuable tools, just wish had known they were there sooner. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 21, 2019 Thank your for your great review! We're working diligently to update the IMPAK online user guides more promptly once a new feature becomes available. We'll also increase the frequency of our email communications to help keep our customers better informed! We always offer ongoing, free training and consultation for our customers! 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