# IMPAK Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is IMPAK the right CMMS solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/82544/IMPAK/reviews --- IMPAK 5 (7) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of IMPAK Ease of use 4.7 Customer Service 5.0 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mary S. Sr. Accounting Assistant Commercial Real Estate Used the software for: 2+ years ### "All emcompasing tool for Property Management functions" November 11, 2018 5.0 Have used for 12 years and the overall growth during that time has been incredible. Originally used mainly as work order tracking for our team, has really grown into so much more and a valuable resource for tracking many items. Pros Houses everything in one place, from tenant contacts, COI's, Equipment Inventory and Building Inspection reports. Ease of sending out tenant memos, as well as providing score cards for work orders completed. The wealth of information has grown greatly over the years. Cons Updates/upgrades to the software and not always conveyed to the end users. And some features are really useful and have proven to be valuable tools, just wish had known they were there sooner. Review Source Response from IMPAK March 21, 2019 Thank your for your great review! We're working diligently to update the IMPAK online user guides more promptly once a new feature becomes available. We'll also increase the frequency of our email communications to help keep our customers better informed! We always offer ongoing, free training and consultation for our customers! MB Michael B. SVP Director of Building Operations Commercial Real Estate Used the software for: 2+ years ### "Impak Review" April 9, 2019 5.0 We have been using Impak for about 15 years and they continue to improve the system and how we use it. As we have grown the have grown the system to grow with us. Pros The thing I like the most is it's simplicity. It can be a very powerful tool for Building Management groups and yet it is very easy to implement. I also like the fact that it can be customized to fit our needs and they are not shoehorning us into their program. Cons I would like to see more reporting options. Review Source AS Angie S. Property Manager Commercial Real Estate Used the software for: 2+ years ### "IMPAK - Survey" April 9, 2019 5.0 Over all IMPAK is a valuable application to have. I have been using IMPAK for many many years. Pros It's pretty user friendly. Tenants can easily enter and monitor their requests. As I user I find it pretty user friendly in terms of entering and editing work orders. Sending mass communication to the tenants is easy. Cons Finding reports and running reports can be confusing and often times takes longer to navigate that I would prefer. I wish the property dashboard would link to the information it is referring to. For example it shows how many open work orders there are for the property, I wish I could click on that for direct access to those work orders. I also wish that it would save the sent broadcast emails that have been sent in the past. Review Source RAJ Robin A. J. Senior Property Manager Real Estate Used the software for: 2+ years ### "IMPAK at Bergman" April 16, 2019 5.0 Keeping in touch with our tenants, ensuring that work orders are answered timely and in a professional manner. Help desk has been great as we went from the older system to the newer version Pros The updates have increased the capabilities of this program - though we haven't even scratched the surface of what we can do. Cons It took our Building Managers a little more time to maneuver their way around the tasks and entries to update/comment Review Source CY Clay Y. Senior Vice President of Operations Commercial Real Estate Used the software for: 2+ years ### "IMPAK Value" April 9, 2019 5.0 The staff is so efficient, knowledagble and responds quickly when a issue arises. It is amazing with the size of staff how responsive they are. Pros Ease of use, always expanding modules at no extra cost, mobile tech. Cons There are none that I have found. The first generation of the mobile application was not the best, but they have solved that now! Review Source LC Lyle C. Chief Engineer, Manager Facilities Services Used the software for: 2+ years ### "Pros and Cons" April 15, 2019 5.0 Pros Has all the categories necessary for real estate management. Cons to many clicks when making work request and closing out work orders. Would like to be able to choose how many boxes need to be filled. Would like to be able to move files in by click and drag. Review Source HL Holly L. Senior Property Manager Real Estate Used the software for: 2+ years ### "Very good work order system" April 16, 2019 5.0 Pros Ease of use, reports capabilities, tracking Cons Re-Assigning technicians to work orders. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.