Who Uses This Software?

Private physician practices nationwide. We cater to surgical and other complex specialties in addition to primary care.


Average Ratings

33 Reviews
  • 4 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • ChartLogic
  • www.chartlogic.com
  • Founded 1994
  • United States

About Connect Patient

ChartLogic offers Connect Patient, a multifunction patient portal. It allows access through any device or browser for both physicians and patients. This allows physicians to engage with patients through a convenient portal to improve the overall patient experience and quality of care. A few features Connect Patient offers are RX Refill Requests, Appointment Reminders, Pay Bills Online, Appointment Requests, and much more.


Connect Patient Features

  • Appointment Confirmations
  • Appointment Scheduling
  • Bill Payment
  • Care Plans
  • Care Summaries
  • EHR-Agnostic
  • Health Record Access
  • Intake Forms
  • Lab Results
  • Prescription Renewals
  • Secure Messaging
  • Video Consultations

Connect Patient Reviews Recently Reviewed!

Amber Espinoza

Oct 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: user friendly, quick, easy to use, overall I like the system. easy to access to pt info, makes my job easier to do.

Nice, easy system to use

Sep 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: As always, customer service is really great whenever we need something and that is much appreciated.

Pros: The EMR is simple and easy to use. I like the set up and the customer service is great. I like that you can set up your page how you would like it, which makes it easier to navigate based on your preferences.

Cons: I don't have any cons with the EMR system. I do find that the new scheduling system update makes it more difficult to use, so I continue to use the old one. It's more efficient and I can get things done much faster.

Office Manager

Sep 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Overall user friendly , great customer service, if you are having any problems with the system they resolve within minutes and get you back to work in no time.

Cons: streamlining meaningful use steps, templates could be a little less clumsy, internal office email communication and why not labeling straight from scanned image instead of all steps from scanning, uploading etc. - minimize steps.

its pretty easy

Sep 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Overall i think the system is pretty easy once you learn it. i like that we can organize it to our benefit and see the pt demo info without clicking back to the PM

Cons: ----When adding the ref doctor to the note even if its in the PM not sure why sometimes it doesn't cross over to the EHR. ---- Dont like that the Dr. Notes can be deleted or changed by accident its happen.

User friendly and adaptable to the clinician's needs for the practice

Sep 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: I am interested in the new developments including the ability to use apps and patient portals. I would like to see more integrating of schedules, lab results, and faxes. Looking forward to the future of what Chartlogics may have to offer in this regards.

Pros: I love how I can create templates with ease and input handouts and easily attach documents into the patient's charts. It's also very organized with the patient's health records divided into appropriate sections (encounter notes,labs, med history, etc.)

Cons: The software takes time to load pages which sometimes makes charting inefficient. Also, the new scheduler is more complex. I still prefer the older version as it has all that I need and looks more simple and easy on the eyes.

Easy to Use!

Sep 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Good selection of features. Makes it possible for us to efficiently organize all tasks and assignments

Cons: Pictures doesn't cross over. Provider stays the same when switching patients. Patient's address is not under demographics

ChartLogic Rocks!

Sep 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: We reviewed several softwares both PM and EHR some systems compatible some not with our office culture. Chartlogic married witg Advanced MD have proven to work for us thus far.. Truth be told I am interesred in transistioning to Chartlogic RCM and billing platform.

Pros: The internal workflow is fluid and conscice... They have an excellent, friendly, hands on and well infomred support team which is an added bonus on all fronts. We started with chartlogic in 2013 switching from a in office server based Medisoft PM and EHR and glad we did.

Cons: Since 2013 there have been several changes for improved processes and as a result of governmental regulations. ChartLogic very smoothly and the behind the screen changes keeps us current and efficiently servicing our physicians and patients.

Customer support rocks!!!

Sep 20, 2017
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: you can maneuver around the site quite easily, once you understand all the buttons, it makes your daily charting easier.

Cons: Takes a bit to understand all the buttons and where to look for certain templates etc. Overall, works well.

trailed product while investigating new Medical Record systems.

Sep 18, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Like the ease of use. The system seems to follow a logical order and loaded quickly. Not too many clicks to navigate.

Cons: Seems like we will need a lot of customization. It will be difficult to determine how the reporting will coincide once edits are made.

Chart Logic Team Needs to Update the Functionality

Sep 17, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Comments: There must be some serious issue with their server causing poor download performance. The basics such as medication updating, the look of the medication list (crazy and outdated), call-backs, faxes and other issues that have not been resolved after having it for three months is really unacceptable and their customer service has to get better. You can tell they are falling behind the competitors.

Pros: Ease of use with Dragon, the best I've ever seen. Affordable and templates easy. Somewhat customizable

Cons: Terrible messaging service, POOR CUSTOMER SERVICE, no assigned supervisor, basics such as writing prescriptions don't update into the active medication list, call-back service hasn't worked at all, financials and analytics terrible, very slow processing and still haven't fixed it, faxes come out unreadable and can't fax more than 10 at a time. Poor resolution by customer service when you have problems. Team members at CL don't respond to emails, and support doesn't get back to you.

The name says it all

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: ChartLogic is a very easy to use program that is highly customizable.

Pros: Excellent implementation and customer service. You call Salt Lake City and get an actual person who can help you on the spot or you can chat live online. Changes to your templates, letters, etc can be done immediately real time; no need to call someone to do it for you. The customization is great!

Cons: We have had incidences when we needed something to change to make life easier for us and it took a long time for that change to get done.

Recommendations to other buyers: This is not the cheapest EHR out there, but it is one of the best. You really do get what you pay for.

Chart logic review

Nov 03, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: Chart logic notes flow well. The encounters are organized as a traditional history and physical or SOAP note (the way the medical record SHOULD BE). The messaging system seems awkward. It takes extra effort to time stamp messages. You can't simply reply to messages, you must forward the message and select the sender in a list if you want to reply.

Pros: How the encounter notes work. Very easily customized. Unlimited capacity to create templates for notes and inserts.

Cons: Messaging system is awkward. It takes extra effort to time stamp messages. You can't simply reply to messages, you must forward the message and select the sender in a list if you want to reply.

Recommendations to other buyers: Your encounter notes will look like they are supposed to look. Other physicians reading your notes will be glad you use this product.

Great EMR System

Oct 11, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Use it as a medical student in a couple different outpatient settings.

Pros: I find it one of the easier EMR systems to navigate. Customer service is A+

Recommendations to other buyers: Great customer service. No wait time ever.

Awesome

Oct 10, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: This software is got to be one of the best that I have used. It is very user friendly. Customer service is great and very helpful. They are always able to help with any problems that come up. There is no question that they can not awswer!

Pros: Ease of use

Makes it easy to do encounters.

Oct 10, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Comments: With being able to make templates for different encounterstyles and using the smart text writing the note is a lot faster.

Pros: Easy to use

Cons: Hard to get used to

Recommendations to other buyers: Buy it

Great system for a new practice.

Oct 04, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Practice just started and none of the staff have ever used an EHR they were still on paper charts. It has been an easy transition and we are loving not having to dictate encounters!

Pros: Easy to use system and when you have questions customer support is always available to help.

Cons: No built in templates.

Recommendations to other buyers: Make sure you are prepared to insert your CPT codes ICD10 codes and exam templates into the system.

ChartLogic EHR is very easy to use.

Jun 04, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This product is very easy to use. Very logical in its development. We are able to develop and change templates ourselves as needed. Because it is a certified EHR, we have been able to meet meaningful use measures quite easily.

Cons: The programing went through some rough patches in years past. One thing would be fixed, but then something else would break. That has since been resolved and they have taken a much better approach to upgrades which has resulted in fewer problems.

Recommendations to other buyers: Try to actually go our into a real office and see how it is working for them. Never just listen to the sales people.

ChartLogic Review

Dec 26, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The product is user-friendly. It allows for easy changes and customizing for the needs of our practice and doctors. ChartLogic also stays on top by keeping up with all of the medical industry changes.

Cons: Like any other technology products, it does have its glitches. The most common one that affects us is that some of the uploaded files get corrupted and we lose them. Once files are uploaded, we delete or shred the files, and we lose the information because ChartLogic also 'loses' it.

Recommendations to other buyers: Definitely watch demos and ask as many questions as you can. Some features may help the efficiency of staff and doctors. Chart Logic offers more features than an office can possibly use. Try to find out all those features that exist and may benefit you.

ChartLogic 8

Dec 04, 2014
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Records are easily accessible, and areas are well defined. The support is always courteous, patient, and helpful. Waiting time is minimal if at all.

Cons: ChartLogic 8 seems a bit slower than ChartLogic 7. However, more information is available.

Recommendations to other buyers: We have always liked ChartLogic and recommend it highly. They stay on top of requirements for Meaningful Use and are always helpful to the customer.

Practice Manager for orthopaedic surgery office

Dec 04, 2014
4/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like the ability to customize documentation. The templates are all customized, which generates notes that are easy to read. The voice software allows for dictation directly into the office note. It merges patient demographics and insurance with our PM software.

Cons: The self-help options are limited. The product can be glitchy at times. The cursor will jump to another location unexpectedly, resulting in documentation being place incorrectly. Often, the product is slow to respond or load despite having a high speed internet connection. Changes needed to the EMR setup for meeting health care regulations set by the government are not communicated well. CL does not offer a regular review of our account to see if options are configured properly to meet regulations such as MU or PQRS.

Recommendations to other buyers: Closely examine the office workflow and how the EMR product will need to be used by each office team member. Look at the type of training that is included, access to support, how the EMR will meet new health care regulations, and how the EMR vendor regularly communicates with customers for updates, changes, training.

ChartLogic

Dec 03, 2014
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Chartlogic 8 EMR is not cumbersome and is easy to navigate. Being able to have providers dictate directly into the EMR with built in templates that can be customized to each providers needs with Smart Text commands that can be initiated and navigated via voice commands with Dragon Naturally Speaking makes for a easily customizable, efficient product. Support is US based in SLC and a live person is reached in a reasonable amount of time every time.

Cons: With the latest MU attestation requirements they have migrated all clients to a cloud-based product with version 8 of ChartLogic except for those who would like their servers to remain on premise. If you want to keep your server's in house they charge you more for support, and it's hard to justify the added expense being you are months behind the live cloud based product as far as updates are concerned. This means you are months behind known issues which means months of dealing with angry staff and surgeons.

Recommendations to other buyers: Overall it's a good product. We were on the previous version so long and were so comfortable as a practice using it that the new version especially with the known issues not getting resolved in a timely manner for our in house servers has been frustrating. Coming from other clinics I have definitely seen more cumbersome and less ideal products than Chartlogic, so don't be afraid to give this product a look.

My experience with this product has been good. Great customer service

Dec 03, 2014
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: This EHR is easy to use.

Cons: Once you save and finish your dictation or clinic note, you can't go back and make corrections. So if you have words that are misspelled, you are not able to correct them. You can, however, add an addendum and make your corrections on the addendum.

Recommendations to other buyers: I would recommend you request a demonstration of this EHR so that you can see how easy it is to use. You can set up templates specifically for your practice with ease. You can also dictate using the dragon software to eliminate transcription costs.

Over 10 years with ChartLogic

Dec 03, 2014
5/5
Overall
5 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Tech support is excellent and always available. I love the Chat Now feature where you can get help and answers immediately. The Document Manager is a great tool. Being able to scan documents into a patient's chart and the queue to the physician for their immediate viewing from outside the office is very helpful.

Cons: At times, the interface between AdvancedMD and ChartLogic is very slow, delaying the physicians from dictating to a referring physician. We have had issues with the system freezing on us and kicking us out, this could very well be our internet system. It seems like we've been waiting really long for the Patient Portal online registration. Also, I've been told that patients will not have the option to pay online. Also, I've been told patients will not have the option to pay online. We've had many patients ask.

Recommendations to other buyers: Be certain your PM interfaces with CL. Voice recognition is an excellent tool; however, only one of our four physicians utilize it, preferring to pay outside transcribing.

Eleven year user!

Nov 25, 2014
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like their perseverance and commitment to keep improving and innovating from EMR to EHR. They take risks. Innovation has been consistent, and the product is faster and more capable today than yesterday. The product is intuitive and easy to use. Templates are created in Word, so we were able to set them up ourselves. As an EMR it is outstanding. Adding the EHR stuff has weighed it down as it has weighed down the whole practice of medicine away from patient care. That is not Chartlogic's fault.

Cons: Innovations have meant the product has been unstable at times beyond what is acceptable. There have been periods of intense frustration along with periods of high satisfaction when the problems are fixed and product doing what it is supposed to.

Recommendations to other buyers: We have stuck with Chartlogic through many changes in personnel, strategies, product development processes. We were early adopters attracted to the voice recognition feature that is outstanding. As long as our doctor (orthopedic surgeon) is happy that he can get his notes done and leave 15 minutes after the last patient after a 50+ patient day, we are happy with Chartlogic.

Meaningful use consulting

Nov 18, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: One-on-one consulting really helped me to understand Meaningful Use.

Cons: I do not have anything to complain about at this point.

Recommendations to other buyers: If you have any questions about Meaningful Use, ask support. They are very patient when explaining the requirements and walking through the process.

Works without complaint. Doctors love it.

Jun 02, 2014
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: They have US-based support, which is a lifesaver.

Cons: I think they could provide more lead time and notice when they update their software.

Recommendations to other buyers: I would recommend really digging in and using their project managers if you choose to have onsite training. They are a valuable resource.

May 31, 2013
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Comments: Our office, the Helena Orthopaedic Clinic, has been using CL as an EMR since May of 2007. We have 4 orthopaedic surgeons, 1 physiatrist and 4 mid-levels. In order to be compliant with national standards, we began looking for an EMR. We wanted to eliminate our transcription department altogether, and thus needed a system with voice activated dictation (ie dragon). We went from paper charts to an EMR in 2007 and have never used or seen another EMR system in place. We are currently on version 7. The implementation was easy, as we had 4 employees of CL onsite for an entire week helping us walk thru the process. This "hands on" approach was what made our transition successful. Four of my staff were required to go to Salt Lake for several days, prior to implementation, to be trained in advance of the various ways in which to use the EMR. These were my key "go-to staff" once the system was implemented and following departure of the CL implementation staff. Our implementation of the product was an easy transition and the product has been very user friendly. CL has always supplied us with good customer service, but my IT guy has especially liked the fact they've started the "live-chat online" which makes his life much easier. When it came time to attest for meaningful use, CL was able to walk us thru the process without any problems. For the last two years all my provlders were able to receive 100% of the recommended compensation from the government after meeting the Meaningful Use requirements. This CL EMR has saved us time, streamlined our office, helped us eliminate physical charts, provided us with a way in which our office can render better and quicker customer service, and has afforded us the ability to be meaningful use compliant within the time-frames required. We would highly recommend this product to other offices looking for an EMR.

Apr 03, 2013
2/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support

Comments: The previous review was of Chart Logic 7, which I hear is great. Chart Logic 8? Not so much. Constant updates, each buggier than the last. Every time I think I'm settling into a rhythm, I get an email announcing a new update; which means in reality, hold your breath. We're rolling the dice again to see what new bugs pop up. The list of "fixes" with each version begs the question, is this really being product-tested? If so, who's doing the testing? The worst part of it is that Chart Logic 7 is no longer available. If only they had worked out all the kinks before moving to a new version, but that's probably part of the financial model. Bring in as many practices as possible, and once they're inextricably tied into the system, hold them ransom. Monthly fees to host the data on a server. Much better than trying to sell a standalone product that actually works and doesn't need constant updating.

Vendor Response

by ChartLogic on April 04, 2013

Dr. Chen, We¿re sorry to hear the difficulties you¿re experiencing but after our follow-up call with you yesterday, we¿re confident that the 2 outstanding issues you reported will be resolved within the next 2 weeks. ChartLogic 7 was, and continues to be, a great product with many user friendly features. However, to reach the next level of efficiency and user friendliness for our customers, a more flexible and robust system was in order. So, in an effort to meet and exceed these needs we introduced ChartLogic 8, created on the most cutting-edge development platform currently available. One of the many benefits of this latest version is regularly scheduled updates to stay ahead of the curve on feature requests and efficiency improvements. Unfortunately it sounds as though some of these updates haven¿t met your needs but we are hard at work on improving this situation for you. All of our products are thoroughly tested and successfully being used by practices all over the country. With a little work, we¿re confident that we can get you in this position as well. Thanks, Angela Carter

Feb 05, 2013
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Comments: We are a medium size orthopaedic surgery practice with 14 physicians, 4 mid level providers, 9 physical therapists and support staff. We have 3 different offices and 6 divisions. We have been using Chart Logic since April of 2006 and currently use version 7. Prior to using Chart Logic we were spending thousands of dollars a month on transcription services and had a room full of charts. We chose Chart Logic for several reasons. With voice dictation it was most like what our providers had been used to when they were using small tape recorders. However with Chart Logic it gave them the ability to use a combination of voice recognition, saved templates and saved paragraphs of common phrases for exams, tests, plans and assessments. Each provider can customize it the way they want to. It allowed our employees to stay at their desks and all have access to the same chart information without running around the office hunting for lost charts. We also saved money on transcription costs and forms. We had a great implementation team from Chart Logic that spent quality time prior to going live getting organized and training our management staff. When we did go live the trainers were very patient and always available for even the minor questions. Customer support is very easy and all the support staff are helpful and don't hesitate to log into our system to help make adjustments or fix problems. We are now considering going to "The Cloud' for Chart Logic 8 and can't wait to see the new enhanced changes.

Dec 14, 2012
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support

Comments: Mission Surgical Clinic is a multi-specialty surgical group, our three offices and high patient volume made the implementation of ChartLogic quite unique and a bit challenging. Our main reason for switching to electronic records was the incentive programs administered by CMS and to avoid the Medicare pay cuts that are coming if we fail to implement an EMR. We purchased ChartLogic 7 in December of 2010 and implemented in May of 2011. The implementation was a bit rocky as this was a huge shock to our staff members who were not as affluent with computers. A year and a half later they almost unanimously agree that it saves time has improved work flow on many fronts. The simplicity of the software aided in the ease of training for our staff. Since there are only several steps to creating and editing notes, we are able to train someone without any knowledge of the software in a matter of hours. To quantify the benefits, as a whole, is difficult; as we have not seen full reimbursement from the incentive programs yet. To quantify the time savings in the office is simple; it saves time and eliminates energy wasted looking for missing charts and/or paperwork.

Dec 12, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support

Comments: Our medical staff loves this program. Chartlogic is easy to learn and easy to use. It adapts to the needs of our practice. The support staff is very helpful and very professional. The only challenge is getting a hold of the appropriate person when you need assistance. This can be very frustrating. Once someone from Chartlogic finally returns our calls/emails, they are very helpful and resolve all of our questions.

Nov 15, 2012
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Comments: I have used a couple of EMR/EHR systems. ChartLogic is very easy to learn and user friendly. Building templates is very easy. Meaningful use was a breeze with their assistance and really the only reason we made it through. As a pain practice we are busy and find the message feature fast, easy and paperless. We are server based right now in both of our locations but are seriously looking into the new web based product. Support by our Account Manager and IT has been great when we need to use them. The ability to index our faxes has really reduced the amount of paper we need to use on a daily basis.

Very Easy to Use

Jan 19, 2011
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: The implimentation process was great. We had several ChartLogic staff members on site the entire first week. Each of my providers received one on one training. Each staff member received ChartLogic University training before went live. Once we went live, we never again had a visit in a paper chart. We love the fact that if or when a change is needed to a template or anything else in the system, it can be done right on site. No need to call in an IT person, have to pay them, I can handle it myself, as it works just like MS Word.

Cons: The immunization module is very cumbersome. My understanding is that it will be fixed in the next upgrade, due to be implemented in a couple of weeks.

Overall: I would recomment this program to anyone who is looking for an easy program for staff to use.